Name: Makkah Towers
Address: Ibrahim Al Khalil Street, Al Hajlah, Makkah, Saudi Arabia, Makkah, Makkah Province, SA
Price range: $157–$346 per night
Rating: 8.03

What guests think

At Makkah Towers, travellers consistently praise the unbeatable proximity to Al‑Masjid Al‑Haram and easy access to shops, while many note the property feels older and some infrastructure struggles under crowding, leading to both glowing stays and notable frustrations.

Many guests highlight spacious, family‑friendly rooms and frequent cleanliness, with some enjoying Haram views. However, elevators are overcrowded with occasional outages, causing long waits; several also mention confusing basement reception, tricky vehicle pickup, and patchy Wi‑Fi or variable breakfast value. Service is often warm, but reports of rude or slow check‑ins and room allocation issues appear. Expect an unmatched location with trade‑offs in convenience and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevators are widely reported as insufficient and sometimes not working, causing long waits and crowding, especially around prayer times. Several guests also found the basement reception and vehicle access or pickup areas confusing or restrictive.

Related guest reviews

8

Faaduma

Oct 23, 2024

·

Stayed 4 nights

Location was great, it was right infront of the Al Haram. Food options all around. Hotel could use an upgrade it feels outdated. They do not allow taxis or ubers to pull up at the basement parking, felt forced to take their expensive car service. But Alhamdullilah staff were amazing and friendly and helpful.

2

Faisal

Nov 16, 2025

·

Stayed 5 nights

Very old and not enough elevator

4

Cheikh El Wely

Oct 30, 2025

·

Stayed 1 night

Old fashioned hotel, the hotel front desk is in the middle of a parking garage underground, very hard and confusing to find. The front desk staff are not welcoming. I did not like the hotel. But after all the location is very good and most of the time you will be at the Haram.

2

Faisal

Nov 16, 2025

·

Stayed 5 nights

Not enough elevator and to old hotel need to remodel the whole hotel

6

Masood

Apr 13, 2025

·

Stayed 2 nights

This was a good stay . However, the numbers of the lifts and the capacity of the lift chamber is very limited. Specially, during peak times, the people , including elderly and children, had to wait longer to get a place in the lift. Check in was smooth. Staff was friendly. Breakfast menu was excellent. Room services were good.

6

Nida

Feb 18, 2025

·

Stayed 2 nights

I stayed at the towers section of the hotel and the lifts were a constant problem. Out of 3 lift one was permanently not working and in the rest one of them would suddenly stop working. There was a huge number of people squeezing into lifts to a scary amount. Staff was excellent, we had a water issue they fixed it at 2 am, gave us a room upgrade, front desk manager was very courteous however getting to the front desk through basement and parking lot is a bit annoying. I would recommend the hotel section over the tower section have heard that is a lot better. The BEST thing however is the proximity to Haram with both towers and hotels so if you want a better room and less lift hassle go for hotel, if you want something slightly less pricey and are okay with some issues, ho for towers.

6

Ehtsham

Feb 23, 2025

·

Stayed 5 nights

I was great but the only issue which was huge that the elevators was hard to get I missed couple of prayers because of that I time me and my Wife Waited 45 minutes for the elevator and in the end we actually walked down from the stairs from the 9th floor down.

10

Irfan

Mar 24, 2025

·

Stayed 4 nights

Great location! We were at the peak season so had to plan ahead to take elevator waiting time into account.

2

Sher Hassan

Mar 22, 2025

·

Stayed 3 nights

Worst experience..food quality is very bad. Elevator take 45mins avg

6

Abdul

Aug 24, 2025

·

Stayed 8 nights

I am only rating 3 stars because there was methane gas smell from the bathroom. Would dissappear after shower was on for few minutes. Complained to management, they reacted quickly but the plumber came, turned on water for couple min and said nothing was wrong. Also, only few elevators so you have to wait 10 to 15 min sometime for elevators. On positive note, staff friendly. Place is very convenient, right in front of masjid Haram. 8 night stay.

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Cleanliness

Many reviews mention clean or spotless rooms and decent housekeeping. However, complaints include worn carpets, occasional bathroom odors, and signs of maintenance wear in some areas.

Related guest reviews

2

Kashif

Feb 24, 2025

·

Stayed 3 nights

I had a terrible experience at Makkah Towers from Feb 19 to Feb 22. While the check-in process was smooth and the allocated room was spacious with an extra bed, the overall experience was extremely disappointing. First, the cleanliness and maintenance were unacceptable. The carpet was dirty, the iron was old and broken, and worst of all, the bathroom sink was severely damaged, as seen in the pictures I took. It’s shocking to see such poor upkeep in a hotel of this standard. The parking issue caused immense stress. I was initially told that my special needs parking sticker qualified me for free parking, so I left my car. The next morning, I came to know that the request was denied and therefore, to pay the full amount and move my car outside to free parking far in the other part of the city named Kudai Parking. Later, the hotel contacted me for feedback and promised a refund, but it was just empty words. Despite multiple follow-ups, nothing was resolved—no refund, just frustration and mismanagement. Due to the mismanagement and false assurances provided, my entire stay was marred by stress and frustration. Instead of offering a seamless and comfortable experience, the hotel’s incompetence tarnished what was intended to be a tranquil visit. The prices are significantly inflated, and the quality has been severely compromised. I would strongly advise against recommending this hotel to anyone seeking a hassle-free stay in Makkah. I am deeply disappointed with the experience.

6

Rafay

Aug 8, 2024

·

Stayed 1 night

The property was OK, there could be better cleaning and better room services. Internet wasn't working due to poor signals. However, the location was excellent as it is just minutes walk away from the Haram (which was my primary purpose) and food areas are close-by.

10

Golam

Nov 29, 2025

·

Stayed 6 nights

Room was very clean with excellent staff ! Enjoyed our stay

4

Muhammad Ibad

Apr 27, 2024

·

Stayed 1 night

The place was ok not cleaned as we have found a bad bug in our room which leads us to change the room and the service is very slow.

10

Rehman

Jan 24, 2026

·

Stayed 2 nights

Yes , clean room

10

Firdous

Nov 25, 2025

·

Stayed 4 nights

The room was clean and spotless, we stayed in 3 twin bed room which was spacious and the great feature was one full bathroom and one separate half bathroom which was very convenient for us. The staff was very friendly and cordial.

10

Mohamed

Nov 21, 2025

·

Stayed 5 nights

My mom and I came there for Umrah and we had wonderful experience. Clean rooms and courteous staff.

2

Mohammed

Jan 10, 2025

·

Stayed 5 nights

The hotel was dirty, staff not receptive. The lifts were not working. The breakfast was poor.

6

Ahmed

Aug 16, 2023

·

Stayed 4 nights

I didn't like: - Sewer odour in the washroom all the time. - phone ringing on the floor (corredor) all the time - the elevator is always busy and not comfortable at all, people are pushing each other, very low supervision from the facility - high sound of machines in the floor (11th)

10

Badar

Jan 29, 2026

·

Stayed 3 nights

Spotless room, courteous staff, best location to enter Haram Sharif.

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Rooms

Rooms are generally spacious and family‑friendly, with some offering multiple bathrooms and Haram views. Decor feels dated for some, certain bathrooms are small, beds can be uncomfortable, and Wi‑Fi reliability is inconsistent.

Related guest reviews

10

Ahmed

Aug 24, 2024

·

Stayed 2 nights

Room was big and nice. It has 2 bathroom which I never saw it at any hotel before. we can see a partially haram view. Very cooperative staff. AC is excellent

2

Ayesha

Nov 1, 2025

·

Stayed 5 nights

Bed was uncomfortable. Smell

6

Aneis

Apr 25, 2023

·

Stayed 2 nights

Normally we stay at Hyatt , it’s 10 time better Need to upgrade the bed the below , the TV and AC

4

Maruf

Oct 13, 2024

·

Stayed 4 nights

The hotel need to update bathrooms. Also need extra left I stay tower 3 19th floor. Very hat to get left at prayer time. I don’t know why the staff use same left for baggage. They should have separate left.

10

Wasim

Jul 19, 2025

·

Stayed 2 nights

Prime Location Near the Haram Unbeatable proximity: The hotel is just steps away from the Holy Mosque (Al-Masjid Al-Haram), making it incredibly convenient to attend prayers at any time. Easy and quick it is to get to the Haram, saving time and energy for worship. Rooms are spacious, clean, and family-friendly, with enough amenities to ensure a pleasant stay. My suites feature separate living spaces, kitchenettes, and multiple bathrooms, which is especially helpful for families.

10

Firdous

Nov 25, 2025

·

Stayed 4 nights

The room was clean and spotless, we stayed in 3 twin bed room which was spacious and the great feature was one full bathroom and one separate half bathroom which was very convenient for us. The staff was very friendly and cordial.

8

Noordin Hassan

Aug 30, 2025

·

Stayed 7 nights

We had a good stay, the only issue we had was the wifi which was slow and didnt connect sometimes.

10

Mukhtar

Jul 30, 2023

·

Stayed 5 nights

Excellent location Excellent room size and clean Fantastic for families Plenty of shopping in same building 2 mins walk to Haram

10

Muhammed

Jan 19, 2025

·

Stayed 3 nights

View was great (Haram view) breakfast was good . Very nice staff

6

Dawaud

Jan 28, 2023

·

Stayed 4 nights

It is very close to the Haram, The rooms are large in general, the photos of the rooms is outdated that is why I was disappointed because I expected a newer rooms, and the room configuration I got is not what I asked for.

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Service

Staff are frequently described as friendly, responsive, and occasionally accommodating with upgrades or late checkout. Still, multiple reviews report rude or unhelpful reception, slow or chaotic check‑ins, room allocation issues, and unfulfilled requests.

Related guest reviews

4

ahmed

Jan 20, 2025

·

Stayed 2 nights

When I went to checking the manager told me that I do not have the reservation. I showed him on my cell phone document you sent me but he replied that his records do not show any reservation. He indicated that he never heard of hotels.com and advised me to use different means of preserving any hotels in the future. Fortunately I had a hard copy printout of your document and I showed it to the manager. He indicated that as long as there is no booking number these papers on invalid I showed him the itinerary number enclosed with your document and he indicated that this is only good for hotels.com Does not mean much to him. He was completely insistent that there was no reservation for me. After a lot of arguments he conceded that there is a reservation under my name but he has no way of knowing that I am not another person with the same name. I indicated that it is very unlikely that another person with my exact name and exact length of stay has made a reservation in the hotel. He finally agreed to give me a room. The stay in the hospital was not very convenient the weight by the elevator was a minimal of 15 minutes and usually extremely crowded and packed with no good organization. The quality of the food is at best mediocre. Definitely would not recommend this hotel for anybody. I am not sure whether the problem in my reservation was from hotel start: All from a clearly very disgruntled hotel manager.

10

Md

Dec 9, 2024

·

Stayed 7 nights

The room was very clean and the staff was very helpful and friendly. The manager at the reception was kind enough to offer us an upgrade when we were too early before the check in time. Muhammad Alam and Sameer were outstanding. They

2

MOHAMMED

Nov 30, 2024

·

Stayed 1 night

Worst experience I’ve ever had. From starting check in with the most unprofessional and most rude staff member I’ve ever met to the rooming. They have 6 towers and no matter how you book, they choose to split family and keep everyone a distant away. To get baggage up to the room from bell desk, they have no back elevators and make you wait 3-4 hours to get luggage. No amenities in room upon check in. Rooms poorly lit. Elevator traffic is insane and they only have 2 elevators working per tower which takes 1-2 hours to get up to room. Very inconvenient. Would never recommend anyone to stay with them or experience them.

8

Abdullahi

Sep 7, 2025

·

Stayed 3 nights

The reception and the general staffs are friendly

4

Abdelghani

Dec 12, 2025

·

Stayed 6 nights

Personnel pas très sympathique à l’accueil. Je paye 100€ pour sortir 2h plus tard. Après avoir passer 1 semaine chez eux ils auraient pu me laisser partir 2h plus tard ce n’est pas très grave sachant que la chambre était vide. Et un sourire ne ferait pas de mal. Éduquez vous !!!

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4

Zameer

Sep 27, 2024

·

Stayed 4 nights

Everything that I requested was not done I booked two rooms. They gave me room as far apart from each other and different floors they told me my request was not on the system. They will change me the next day, but every day I called the never bothered to assist.. My family had to stay separate requested no steps because of Wheel Chair . They did not accommodate cleaning of rooms on a daily basis was not done. Terrible service.

10

Majeda

Aug 7, 2025

·

Stayed 1 night

Thank you very much to Rayan. He was a great worker and tended to all of our needs. He helped us find a taxi and resolved some of out issues very quickly. I will be back again just because of Rayans great Hospitality . Thank you Rayan.

8

Muhammad

Jun 8, 2025

·

Stayed 1 night

Check-in staff wasn’t welcoming and appeared very rude. Felt like he didn’t want to be there to begin with. Cleaning staff/ housekeeping were very good and friendly.

10

NAVEED

Sep 6, 2025

·

Stayed 2 nights

Great Hotel .. The manager also let us check out late as our flight was late which really helped . Thank you

10

Nurul

Mar 30, 2023

·

Had an excellent stay with my wife and small daughter. We went for Umrah for the first time and chose this for the location. Despite us being outside of the Kabba, it was very crowded. Thankfully we were able to make some Salah at the hotel prayer area. Best part of the hotel is indeed the staff. From the bellmen to the receptionists to the housekeepers, everyone were very friendly and helpful. Jhangir Alam and his coworkers were exceptional. We will be coming back here in sha Allah.

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Location

Outstanding location steps from Al‑Masjid Al‑Haram, with easy access to shops and restaurants. A few guests noted tricky directions within the complex for taxis and entrances.

Related guest reviews

8

Suleman

Oct 7, 2025

·

Stayed 6 nights

Very convenient shopping restaurants everything was around the property Haram 2 minutes walk

10

Qurrat-ul-ain

Dec 31, 2025

·

Stayed 4 nights

Veldig fornøyd med det meste veldig kort vei til kaba

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10

Khalid

Oct 19, 2024

·

Stayed 3 nights

Very clean, beautiful rooms, friendly staff, great shopping and dining in same tower, and best for last is Haram right outside the tower entrance.

10

Abdurrahman

Feb 24, 2025

·

Stayed 5 nights

Very close to Haram. Quiet side entrance gets you into the building (Tower 2). Close to shops which makes it very convenient. A shout out to Brother Munir who was of great service & help during our stay. Would definitely recommend. (even though the lifts can sometimes take a while to go up & down the 23 odd floors)

10

ASHRAF

May 26, 2023

·

Stayed 2 nights

Great location

10

Huma

Nov 11, 2024

·

Stayed 2 nights

Awesome location

10

Ahmad

Oct 16, 2025

·

Stayed 2 nights

Fantastic hotel, the location is 10/10 This hotel has so many activities and places to explore

10

Mukhtar

Jul 30, 2023

·

Stayed 5 nights

Excellent location Excellent room size and clean Fantastic for families Plenty of shopping in same building 2 mins walk to Haram

10

Shahbaz

Dec 8, 2024

·

Stayed 2 nights

Adjacent to the Haram Kaaba, where you are closed to Haram and fet in and out quickly

10

Badar

Jan 29, 2026

·

Stayed 3 nights

Spotless room, courteous staff, best location to enter Haram Sharif.

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Dining

Breakfast quality ranges from good to excellent with decent variety for many guests. Others found breakfast and on‑site restaurants overpriced or poor in quality.

Related guest reviews

8

Mohamed

Mar 5, 2025

·

Stayed 2 nights

The location of the is the west. The Hotel's restaurant's are very expensive if you want to pay cash. Only one restaurant fee are little cheaper (Anber restaurant) but the mfood quality was not that good.

2

Mohammed

Jan 10, 2025

·

Stayed 5 nights

The hotel was dirty, staff not receptive. The lifts were not working. The breakfast was poor.

10

Mahmad

Jun 2, 2025

·

Stayed 3 nights

The location The breakfast

2

Nurcan

Dec 3, 2025

·

Stayed 2 nights

This hotels need a complete renovation Breakfast was an disappointment Only positive distance to haram

6

Umear

Apr 9, 2023

·

Stayed 4 nights

Very close to the Haram, but room service was horrible. Never enough towels and rarely came to maintain room. Also didn’t have a microwave in room. If you decide to utilize their restaurants the prices are outrageous.

10

Rizwan

Jan 11, 2023

·

Stayed 1 night

Great hotel, good breakfast but very expensive

10

Olabowale

Dec 24, 2023

·

Stayed 4 nights

The best hotel to stay in, in Makkah. I stayed here for 4 nights and had zero issues. Breakfast was exquisite and the staff were accommodating. It was a short walk to the Haramain, literally outside and I'm there. Thankyou I will be back

2

Sher Hassan

Mar 22, 2025

·

Stayed 3 nights

Worst experience..food quality is very bad. Elevator take 45mins avg

10

Abdalla

Dec 4, 2023

·

Stayed 3 nights

Staff are nice. The food is good with many choices during breakfast and dinner. Access to the Masjid is easy, the suites are spacious and

10

khalid

Aug 17, 2023

·

Stayed 1 night

Location and breakfast it s very good I will stay there again

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AI-generated summary based on recent guest reviews

Month	Average price
January	$290
February	$352
March	$499
April	$185
May	$191
June	$164
July	$171
August	$170
September	$159
October	$224
November	$262
December	$288

Su	Mo	Tu	We	Th	Fr	Sa
				1 $246	2 $246	3 $229
4 $209	5 $217	6 $234	7 $217	8 $255	9 $236	10 $229
11 $234	12 $231	13 $210	14 $217	15 $250	16 $245	17 $233
18 $243	19 $243	20 $243	21	22 $317	23 $298	24 $298
25 $339	26 $318	27 $346	28	29	30 $318	31 $318

Makkah Towers

Prices for Makkah Towers

Monthly average prices

About this property

Location

Room options

Deluxe Room Partial Haram View with Two Twin Beds

Studio Suite with Two Single Beds

One Bedroom Suite Haram View with Two Twin Beds

Duplex Suite Haram View with Two Twin Beds

Family Room City View with Three Twin Beds

Deluxe Room Partial Haram View with Three Twin Beds

Studio Suite Partial Haram View with Two Single Beds

Guest Room City View with Two Twin Beds

Premium Room Partial Kaaba View with Two Twin Beds

Guest reviews of Makkah Towers

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Makkah Towers

Considering this hotel for your Makkah trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $179
20 $166	21 $157	22 $184	23 $187	24 $187	25 $187	26 $186
27 $159	28 $163	29 $162	30 $171