Top rooms

Overall a decent place with a very good location, for a good price. However, many of the things promised when booking (at hotels.com) are false. The reception was supposed to be manned from 08-22:30 but we never saw any personnel. They answered when calling and were helpful. The seaside view is a seaside location and the small window above the bathtub allows for viewing the opposite house, not the sea. The breakfast included does not exist after first of October. Worst though is the bad cleaning. The facility is in decent condition but it’s terribly dirty on floors and under the bed. Too bad because if the details provided in the booking just had been correct and the cleaning present this would have been a much better overall experience.

No problem at all, clean and nice place, good location. Nothing bad to say

This is a complaint for Expedia I am writing to raise a complaint regarding a recent booking I made through Expedia for accommodation in Split, Croatia in “Top Rooms accommodation”. When making the booking, I specifically selected and paid extra for a sea-facing room. The photographs shown during the booking process on the specific room description I clicked on, depicted a room with views overlooking Split Harbour, which was a significant factor in our decision to book this accommodation and pay the additional cost. However, upon arrival, we were extremely disappointed to find that our room did not have anything resembling a sea view. Instead, our view looked over a car park and directly into another apartment building. We raised this issue immediately with the hostess, who advised us that Expedia sometimes labels rooms as "sea facing" when this simply means the property is located by the sea. Quite frankly, this explanation is ridiculous and entirely inconsistent with what was advertised during the booking process. I am sure you can appreciate our disappointment. We paid a premium for a particular room type and experience that was not delivered. Had the room been accurately described, we would either have chosen a different room category or considered alternative accommodation altogether. This was not a cheap booking, and the view was one of the key reasons we selected and paid extra for this accommodation. As such, I believe the room description and imagery used on Ex

My stay got off to a bad start for several reasons. First, I was required to pay in cash, more than €500. This was both frustrating and time-consuming. Second, there is NO PARKING. One of the main reasons I booked this property. parking was listed as for €10 per day. Upon arrival, I was informed that there was no parking at all. Third, the room was located on the top floor. Be aware that this means climbing five flights of stairs, as there is No elevator in the building. Fourth, my reservation indicated that the room would have a sea view. It did not. Finally, the bathroom is very uncomfortable and poorly designed. There is virtually no space to place toiletries or personal items, which makes it inconvenient to use.

Had a fantastic stay at Top Rooms. The staff were very helpful and obliging. The location is perfect - right by the water and an easy walk to the old town. The room was clean and modern, very well maintained. I would absolutely stay again