Name: SureStay Plus Hotel by Best Western Lubbock Medical Center
Address: 3901 19Th St, Lubbock, Texas, United States of America, Lubbock, Texas, US
Price range: $67–$307 per night
Rating: 7.2

What guests think

At SureStay Plus Hotel by Best Western Lubbock Medical Center, travellers highlight the convenient location near Texas Tech and local hospitals, generally friendly staff, and budget pricing, while noting dated conditions, variable room comfort, and inconsistent cleanliness across stays.

Reports range from clean, quiet rooms to complaints about odors, pests, and maintenance issues. Facilities draw mixed feedback: an on-site bar is popular, but the pool is often unappealing or closed and some equipment or elevators need attention. Breakfast quality and availability vary from good to poor, depending on the day. Expect a basic, budget stay with a strong location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar is frequently praised and sometimes offers drink coupons, but the pool is often dirty or closed; occasional issues with the gym and elevator are noted.

Related guest reviews

10

Erika

Nov 15, 2025

·

Stayed 1 night

Room was big. Bar was great! Worth it.

8

Jodi

Jun 10, 2025

·

Stayed 2 nights

It wasn’t bad, but there was water damage in both the room and the bathroom. It kind of grossed me out. The pool was also disgusting. We went on graduation weekend, so there were not a lot of options, but I would probably look for other places to stay over this place

4

stefan

May 14, 2025

·

Stayed 4 nights

We booked 4 nights. The first night was totally awful due to the sound of traffic But the manager gave us another room the day after. That was great. The pool area was closed The breakfast was the worst ever. So we had our own food

8

JOSH

Oct 26, 2025

·

Stayed 2 nights

Bar was awesome and bartender was fantastic

10

Terri

Jun 30, 2024

·

Stayed 1 night

Lounge closed due to no bartender. Big negative.

10

Jeanna

Mar 30, 2025

·

Stayed 1 night

Had microwave refrigerator blow dryer ironing board and iron plus even a coffee maker ♡♡♡♡ As well as washer/dryer in ice machine area

8

John

Mar 8, 2024

·

Stayed 1 night

Nice bar. Could use some food service. Limited entry.

6

Wendy

Apr 15, 2023

·

Stayed 5 nights

Pool / no water Gym / closed for renovations

8

Ashley

Jul 11, 2025

·

Stayed 3 nights

Loved the pool area

8

Alexander

Sep 1, 2023

·

Stayed 3 nights

One elevator not working properly

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is inconsistent, with many mentioning clean rooms, but recurring reports cite odors, mold, stained linens, roaches or bed bugs, and brown or yellowish water.

Related guest reviews

2

Darlene

Aug 10, 2025

·

Stayed 1 night

Water coming from the shower was brown. Was told to let it just keep running for a while. Chose to shower elsewhere.

4

Jose Luis

Mar 10, 2025

·

Stayed 1 night

I didn’t like that the back entrance smelt like weed so did the elevator. And we found a roach in our bathroom

2

Miranda

Dec 16, 2023

·

Stayed 1 night

BED BUGS!!! In town for Tech’s graduation & needed somewhere just for the night. Options were slim, being the whole town under $400/night was sold out. It was also across the street from the arena so we went with it. As soon as we pulled up we started second guessing our decision. Room & furniture were pretty run down (torn desk chair, huge indent in mattress). Get to bed & I felt like something was biting my neck & shoulder but didn’t see anything when I checked. Finally I use my phone like to inspect even closer & I saw a tiny bug under my pillow by the headboard & a bigger one one the wall. I wake my brother in the other bed & he checks his only to find 4 or 5 crawling around, then my mom sees a big one crawling on the back of my shirt!! We had even Lysoled the sheets & pillows before laying down. Showed the front desk clerk the video of the bugs crawling & demanded a refund & left. Freaking disgusting.

4

Brianna

May 17, 2025

·

Stayed 2 nights

The rooms had mold and mildew buildup and one of the the other rooms tub wouldn’t drained. The staff was quick about fixing it which was a plus, and they were kind.

4

Sameer

Aug 29, 2025

·

Stayed 2 nights

Hotel was not clean. Tables in the room were dusty. Iron table was dirty. My shirt got black stains. Shortage of staff in the breakfast area and overall. Breakfast had limited options. Coffee creamers were rotten. Garbage removal from the breakfast area was slow.

4

Tosha

Aug 18, 2024

·

Stayed 2 nights

I understand you get what you pay for but cleanliness should not be an option. Bathroom was dirty with toothpaste and hair on sink, mirror and floor, pillow cases had make up from the last persons stay on them, breakfast dining area had layers of dust/grime.

6

Lynelle

Dec 16, 2024

·

Stayed 2 nights

The bed sheets had bloody mucus on them. It looked like the cleaning person tried to cover it up

4

Heather

May 6, 2024

·

Stayed 1 night

I checked in during the late afternoon. I was informed of the times for breakfast, and checkout, and left my card number to finalize my stay. Check out was simple, as they had my card on file. I just returned the keys. The stay way comfortable but not cleanly. The shower area has black growing mold on the ceiling, and there were towels with stains. There was not the smell of any cleaners, so when I noticed grime on the furniture and curtains, i was not too suprised. I took my precautions to stay away from those areas.

2

Jose

Sep 5, 2023

·

Stayed 1 night

Woke up with back iching and leg soon after noticing it was insect bits most likely from bed bugs. Definitely not recommended..

2

Lina

Aug 25, 2025

·

Stayed 1 night

Super dirty, dubious charges, musty smell and cat urine in the room, the bathroom had a water leak, the breakfast was horrible, the coffee creamer was expired, they lied about the room rate and charged double taxes, Horrible hotel!!!!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and sometimes quiet, but decor feels dated and comfort varies: mattresses range from comfortable to sagging, and noisy or humid A/C affects some stays; a few note slow or limited TVs and minor maintenance issues.

Related guest reviews

10

Olivia

Sep 1, 2025

·

Stayed 2 nights

Breakfast was good the beds were not so soft, could feel the springs overall average stay

6

Amy

Apr 27, 2025

·

Stayed 1 night

Air conditioner was making loud sounds, we had to turn it off to sleep. We were by the door to go outside and it would slam, it woke us up. Lots of noise. The shower and bed were good. It worked but we won't be staying there again

8

Lewis

Nov 10, 2025

·

Stayed 2 nights

Overall pleasant stay. Extremely close to campus. No complaints but understand ….Appears newish but old underneath.

10

Roni

Sep 14, 2025

·

Stayed 3 nights

Very comfortable and quiet hotel near Texas Tech stadium. The rooms and decor could use an upgrade but the beds are comfortable and very clean. The staff were extremely friendly and made rounds each day to ask if we needed fresh towels.

10

Fred

Oct 21, 2024

·

Stayed 3 nights

Big tv, soft bed and well worth the $60 a night I paid

6

Rebecca

Aug 29, 2025

·

Stayed 2 nights

The hotel itself is fine and does the job for a decent price. But the mattress was possibly the most uncomfortable bed I've ever slept on in my entire, well-traveled life! I spent half the night sleeping in the accent chair. Not ideal!

8

Janet

May 2, 2024

·

Stayed 1 night

Mirror was broken in my room, needs some updating

8

Justin

Dec 23, 2024

·

Stayed 1 night

Older hotel, but rooms were nicely remodeled. Only complaint is the TV/cable. TV is cheap brand (Sceptre) and takes forever to go change channels..to make it worse, half the channels are blacked out. If they upgrade the TV/cable, it would be 5 stars for me.

6

Mike

Aug 23, 2024

·

Stayed 2 nights

I would venture to say this building has been there for a long time. They have certainly made updates and it isn't bad, it just smells like an old motel. It was clean but the AC unit had a hard time regulating the temp, and likely needs to be cleaned- which would help the stagnant air odor.

6

Jennifer

Sep 2, 2024

·

Stayed 1 night

Staff was very accommodating with the late check in. Once we arrived in the room it was very humid. Turned the AC down but it didn’t do anything about the humidity in the room. Sheets, pillows, furniture and walls felt wet. Woke up with clothes soaking wet, wet hair and suitcases felt wet.

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AI-generated summary based on recent guest reviews

Service

Many guests report friendly, helpful staff and easy check-in, though several mention rude or unhelpful front-desk interactions and occasional confusion.

Related guest reviews

10

Donald

Sep 5, 2024

·

Stayed 1 night

Front desk staff was very helpful at checking us in and giving us a specific location we requested at checkin.

10

Jennifer

Nov 25, 2025

·

Stayed 1 night

Staff was friendly and easy check in and check out process. Room was clean and spacious.

10

Mary

May 14, 2025

·

Stayed 3 nights

This is our 2nd time at this hotel and will be our go to place when we are in Lubbock. Quiet, clean, breakfast is good and great customer service.

6

Carlee

Oct 20, 2024

·

Stayed 2 nights

I tried to cancel this reservation and go elsewhere as prices evened out over the weekend. But it was too late to do so. The hotel appears to be not that great. Our room however was clean and okay. Facilities are pretty dated, and based on reviews and what we saw, it really depends on the room you get. We stayed Friday, a day where the manager said they had 15-20 extra rooms open compared to Saturday. So we think they put us in one of the better rooms. Hotel staff was not very knowledgeable of shuttle details, and were hard to understand. Heavy accents and no articulation. I’m sorry to say that, but it was true. The elevator sounds like it was gonna come crashing down. Overall, we were fine and our room we stayed in felt clean. Like I said, the reviews aren’t lying, it’s a gamble on how your experience will be based off of the room you get!

10

Ana

Aug 10, 2025

·

Stayed 2 nights

Easy check in and friendly/helpful staff.

2

Karen

Oct 21, 2024

·

Stayed 2 nights

Female manager at checkin is a miserable person. She was very abrupt and not friendly. She was the same about 3 weeks ago. I don’t think she has a personal problem at home. I just think she hates her job. I am not staying for free. I am paying for a room therefore I expect her to pretend to be nice.

10

Kathy

May 3, 2025

·

Stayed 1 night

Great overnight stay. Desk clerk was very friendly and efficient even with the slow computers she had to deal with.

10

Chad

Apr 22, 2025

·

Stayed 2 nights

Folks at desk were very kind and helpful!

10

Sherry

Jun 6, 2025

·

Stayed 1 night

It was good the storm came and it flooded some area but the lady at the desk took it all in stride. She did amazing.

4

Terry

May 7, 2023

·

Stayed 1 night

the staff was hard to work with i had made the arrangements 2 weeks before we arrrived and she wasn't willing to put us in rooms together. we stayed 2 differnt weekends and both times the desk clerk wasn't willing to help. we will never stay at this property again.

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AI-generated summary based on recent guest reviews

Location

Widely praised for proximity to Texas Tech, hospitals, restaurants, and highways; convenient and easy to access, with some rooms remaining quiet despite the nearby road.

Related guest reviews

8

Laquita

Nov 29, 2024

·

Stayed 1 night

In walking distance of hospital

8

Lewis

Nov 10, 2025

·

Stayed 2 nights

Overall pleasant stay. Extremely close to campus. No complaints but understand ….Appears newish but old underneath.

10

Mary lou

Aug 24, 2025

·

Stayed 3 nights

Staff is very friendly. It's close to TTU and to restaurants stores

10

Alexander

Apr 1, 2023

·

Stayed 3 nights

Great location

10

Katherine

Aug 24, 2025

·

Stayed 1 night

It was great. Room was cold. Perfect spot in the middle of the town too.

10

lanette

Sep 25, 2024

·

Stayed 1 night

Easy to find convenient to where i needed to be

8

Amanda

Aug 28, 2025

·

Stayed 2 nights

We stayed hear because it was near the Texas Tech campus about 1 mile away for our child’s move in day to the dorm.

10

Patti

Oct 20, 2025

·

Stayed 2 nights

My mother and I were in Lubbock for her sister's cancer surgery. This hotel is very convenient to Covenant Hospital. The room was roomy, clean & we were able to get to the room conveniently through a side door. We were initially concerned that we would hear the traffic, since the hotel is located next to the service road, but we never heard any traffic. The breakfast was nice to start the day. Hot waffles, eggs,sausage & biscuits as well as cereal, muffins, yogurt and bread to make toast. Also, there is a Dollar Tree right across the street to purchase any items that might be needed. Our key did not work when we returned to the room the 2nd night, not sure why? But the front desk took care of that with no problem. If we are in town again, we will stay here again.

8

Ronald

Jul 11, 2024

·

Stayed 1 night

Easy access to freeways. Quiet area even near the hospital.

8

Veronica

Aug 24, 2024

·

Stayed 1 night

The property was very clean and the location is convenient and close to TTU

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed, from hot and satisfying to cold or sparse with occasional expired items; the lounge/bar is appreciated but has been closed at times.

Related guest reviews

10

Merle

Apr 22, 2023

·

Stayed 2 nights

Great location neat Texas Tech University. Overall very clean. Some mold around tub and sink. Not bad. Otherwise the room was great. FULL BREAKFAST! 😳

4

Sameer

Aug 29, 2025

·

Stayed 2 nights

Hotel was not clean. Tables in the room were dusty. Iron table was dirty. My shirt got black stains. Shortage of staff in the breakfast area and overall. Breakfast had limited options. Coffee creamers were rotten. Garbage removal from the breakfast area was slow.

10

Sharon

Jun 22, 2025

·

Stayed 1 night

Great breakfast great room great sale price

8

Kevin

Mar 10, 2025

·

Stayed 2 nights

Everything was average but for the price point average is what i expected. What I didnt expect was how bad breakfast was. The hot food was cold, eggs potatoes and sausage, the potatoes still frozen. I informed the staff hopefully they get that corrected. A plus was the bar on the 2nd floor, if you want some place to have a drink or 2 in the evening. Bar staff was cool and drink prices are average. Close to a few small restaurants and a dollar tree next door. We all shop at dollar tree so thats a plus.

4

Jeff

Aug 2, 2025

·

Stayed 1 night

Older property showing its age. Corners in bathroom, shower area were dirty. Breakfast was sparse.

8

Hesed Victor

Oct 9, 2024

·

Stayed 2 nights

The owner and the workers were all very friendly. The breakfast was delicious.

10

Joesel

May 16, 2025

·

Stayed 1 night

Convenience to Texas Tech, hospitals, 24 hrs market place. Dollar store across street. Pool and bobble spa just needs cleaning up. Water color is green instead of clear blue. Breakfast was good. Sausages just need to be cooked crispy brown, they looked pale and stale. We thought this hotel has only few guest when we checked in, but this morning parking lot was full.

10

Terri

Jun 30, 2024

·

Stayed 1 night

Lounge closed due to no bartender. Big negative.

8

Anna

Aug 18, 2025

·

Stayed 2 nights

Decent breakfast, clean room, overall a nice stay

10

Patti

Oct 20, 2025

·

Stayed 2 nights

My mother and I were in Lubbock for her sister's cancer surgery. This hotel is very convenient to Covenant Hospital. The room was roomy, clean & we were able to get to the room conveniently through a side door. We were initially concerned that we would hear the traffic, since the hotel is located next to the service road, but we never heard any traffic. The breakfast was nice to start the day. Hot waffles, eggs,sausage & biscuits as well as cereal, muffins, yogurt and bread to make toast. Also, there is a Dollar Tree right across the street to purchase any items that might be needed. Our key did not work when we returned to the room the 2nd night, not sure why? But the front desk took care of that with no problem. If we are in town again, we will stay here again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$61
February	$64
March	$67
April	$90
May	$88
June	$64
July	$63
August	$75
September	$63
October	$87
November	$80
December	$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $94	18 $212	19 $112
20 $67	21 $70	22 $70	23 $70	24 $91	25 $307	26 $307
27 $67	28 $69	29 $72	30 $71

Su	Mo	Tu	We	Th	Fr	Sa
				1 $69	2 $68	3 $72
4 $68	5 $67	6 $72	7 $68	8 $72	9 $143	10 $152
11 $67	12 $67	13 $67	14 $73	15 $75	16 $262	17 $264
18 $70	19 $68	20 $70	21 $75	22 $73	23 $70	24 $70
25 $68	26 $70	27 $67	28 $70	29 $73	30 $213	31 $211

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Kitchenette

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Kitchenette

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Kitchenette

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Refrigerator & Microwave (With Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (With Sofabed)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Plus Hotel by Best Western Lubbock Medical Center

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