Kiani Beach Resort Family All Inclusive

Cleanliness, friendly, hospitality

The room was very clean and staff very helpful

The hotel is perfectly pleaaant but lacks the nuanced touches of a genuine 5 star. Some ameneties such as the playground and playarea are tired but the food in the restaurants is hearty and satisfying. Our room with a pool was lovely for a family of three and modern.

We spent 2 weeks at Kiani Beach Resort in June as a family with 2 kids, staying in a premium room with private pool. The room was modern, clean, and spacious, but the first impression was poor: only a refilled bottle of water in the fridge, no minibar, and weak AC. Despite staff advice to keep it running all day with a second card, evenings were uncomfortably hot, and we often had to open windows to cool the room. Other issues included a broken safe, faulty window lock, and a pool shower connected to hot water. Guest relations were disappointing. A followup call from management after 1w felt defensive, even implying we didn’t know how to use the safe or window. Food was average. KBR2 was the cleanest and offered the best variety, while KBR3 served fresh pizza. The constant fruit supply was a highlight for the kids. Drinks and coffee in the standard all-inclusive were very poor, with bottled water or even a Greek frappé available through an “All-Inclusive Plus” upgrade (€20/day per adult). This felt unreasonable for a 5-star all-inclusive in Greece. Positives: the Kids Club was excellent, with Lili and team running fun programs, and special thanks to Mr. Giorgos, Mr. Spiros, Mr. Anestis, Ms. Anka, and Ms. Betty for their real Greek hospitality. Negatives: stony, poorly groomed beach with only ~45 beach loungers for 1000 guests, weekly change of beach towels, hygiene issues (self-service ice cream, shared cloths for cleaning tables and seats), and a overpriced mini market.

All the little things were lacking. We tried to put in an early morning breakfast request at 8pm and they said they couldn’t do it because it had to be in by 7pm, but we could see the handwritten list still. No slippers or robes. Bathroom tub was very dated and leaked in the bathroom. Exhaust fan was filthy. Fan didn’t work (maintenance was quick to fix) TVs didn’t work (maintenance was quick). Doors don’t deadbolt. Safe was locked and had to be opened. Shampoo dispenser didn’t work. Food wasn’t great. Beach was nice and chairs were easy to get and there were lots of pool toys available. No service on the pool deck or beach.