Name: Aloft by Marriott New York Brooklyn
Address: 216 Duffield Street, Downtown Brooklyn, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: $246–$994 per night
Rating: 7.75

What guests think

Aloft New York Brooklyn earns praise for its excellent downtown location and friendly staff, but reviews cite recurring noise from the rooftop scene, dated or faulty room features, and occasional hot-water, cleanliness, or elevator problems.

Rooms are compact but functional, with comfortable beds and occasional city views. Facilities feel limited for some: the advertised pool is not available, parking is pricey or confusing, and the bar operates inconsistently. Service experiences range from smooth, accommodating check-ins to overbooking, slow responses, or billing holds that take days to resolve. Overall, expect a convenient, budget-conscious base with trade-offs in noise and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: guests report the advertised pool is unavailable, parking is expensive or unclear, and elevators can be slow or out of service; the bar opens inconsistently. A few mention a decent gym and a lively rooftop next door.

Related guest reviews

8

Andrea

Jun 1, 2025

·

Stayed 1 night

No parking

8

Helen

Jan 23, 2024

·

Stayed 1 night

Good basic hotel, rooms are small but designed efficiently. It's conveniently located in downtown Brooklyn near shopping, subway lines, etc. The elevators were a problem causing long waits - one of the 3 elevators was not working at all and one of the others seemed to have issues.

10

Carrie

May 27, 2025

·

Stayed 4 nights

Loved that it was close to the train but also walkable to so much! Some guests were loud next door due to thinner walls but honestly it wasn’t the end of the world. We could get access to extra towels as needed and the room had just enough of the essentials. Next time I’ll get to access the gym and the rooftop next door to report more on those. Use uber shuttle to and from the airport

2

Shirlene

Apr 23, 2023

·

Stayed 2 nights

Both rooms on 11th floor. Elevator went out and I was told to walk up to the 11th floor. I’m Asthmatic, informed the front desk and was told there’s nothing that can be done until they get a repair person here. After waiting over an hour after the fire department couldn’t resolve issue, another employee walked us over to another hotel took us up on the Sheraton’s hotel elevator to the 25th floor had us walk across bldg to our hotel, Aloft, and said to walk down to my room floor. My knee is swollen and my asthma is acting up.

8

Amy

May 24, 2025

·

Stayed 2 nights

Nice place. Can’t really get a drink when you want at bar but a really nice place to stay.

8

Laura

Jan 13, 2025

·

Stayed 3 nights

Close to several subway stops. Even walkable to Manhattan taking the scenic Brooklyn bridge. Affordable lunches across the street at the much revered Trader Joe's. ; ). Parking very expensive at $55USD/night however and could not park in front of the hotel to unload the car as there was no space on the street. But good stay overall.

4

Yvette

Jul 28, 2025

·

Stayed 3 nights

Staff was good, pleasant and friendly. The compliments stop there. The hotel still list and shows pictures of a swimming pool although it was sold years ago. Isn’t that false advertising? AC didn’t work, coffee maker didn’t work, Cheap bedding, floor was cracked, broken. Elevator loud creaky heard every up and down. I would not recommend

6

Annette

Jul 6, 2023

·

Stayed 10 nights

Hotel advertises having a pool but when we tried to access we were told it was not for guests and was a private facility (despite our keycard giving us access). Disappointing as we specifically chose this hotel for its pool and amenities.

8

David

Apr 12, 2024

·

Stayed 4 nights

Great times, visiting Aloft. Clean rooms and staff was top notch. Parking was a little off an issue, but they offered Valet services for an extra fee. Had a great time in Brooklyn

4

Ahmed

Feb 12, 2024

·

Stayed 4 nights

I chose this hotel because on Expedia website it was mentioned that self-parking is available at a moderate rate. When I checked in, I was informed by the front desk that the rate mentioned on the web site is not available. The available parking was at a much higher rate than advertised with no in & out facility.

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Cleanliness

Many guests found rooms clean, but recurring issues include stained bedding and occasional roaches, plus dusty or worn common areas. Housekeeping sometimes misses restocks or requests.

Related guest reviews

10

Stephen

Jul 21, 2025

·

Stayed 2 nights

Room was very clean and up to date. The service was amazing.

6

Anna

Jan 2, 2025

·

Stayed 11 nights

This hotel is fine but has some issues. The closet space is super limited and not designed smartly. I was alone and had some issues. Can't imagine 2 people there. Perhaps only for a couple of days trip. The rest is fine but the clanliness of the common areas was pretty bad. The floor never looked clean and this created a sens of the place being "run down".

4

DORRELL M

Nov 8, 2024

·

Stayed 4 nights

Would have been a great stay if the hotel didn’t have roaches. I killed about 6 before I got my room changed. So, more than likely I won’t be staying there. The building had a D rating but I assume since it’s ALoft, that may be a mistake but it’s still New York so you can never be too sure. Overrall location was perfect, walkable, plenty food option just didn’t like the option of roaches in my room. I’m pretty sure the staff is aware of it on the top floors. So if you stay here, don’t stay on the high floors, stay on the lower levels like floor 1-12. I’m just saying. Hope you guys get that fix.

10

LaKasha

Apr 4, 2025

·

Stayed 3 nights

Clean!

6

Shaiann

Mar 14, 2025

·

Stayed 4 nights

My overall stay was good, the hotel could use more amenities like free breakfast especially with the price that you buy. There was a little coffee/hot chocolate station and water but that was it. Also the housekeeping could improve, I requested housekeeping 3 times and after being gone for the majority of the day and coming back to my room it still wasn’t done. Not sure if I would book here again but my room did have a nice view of the city.

2

patricia

Oct 24, 2024

·

Stayed 3 nights

There were tiny roaches on the wash basin the first few days. On Saturday night there was a roach in the bed and several more tiny roaches on the sink

6

Michael

Jan 12, 2025

·

Stayed 2 nights

The hotel was nice and good location. TV in the room didn’t work and there was a lot dust in the room

2

Marleny

Nov 20, 2023

·

Stayed 2 nights

Front desk staff were super friendly. But when I got to the room my bed sheets had blood stains. They have to work on cleaning the rooms correctly.

2

Zakeya

Sep 25, 2023

·

Stayed 4 nights

The first room beds had BLOOD STAINS! We went back for a second room and it STILL HAD BLOOD STAINS!! We informed the general manager and he was rude! The hotel lobby was dirty! Come to find out the hotel was used to house the homeless people during the pandemic! We just left and ended up going to the actual Marriott!!! DO NOT BOOK THIS PLACE!! IF YOU DO CHECK YOUR SHEETS! They will NOT accommodate you either!!!

2

Deborah

Aug 27, 2023

·

Stayed 2 nights

Room smelled terrible, like sewage and the floors were discusting ...

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Rooms

Rooms are small but efficiently laid out with comfortable beds and some good views. Reports note aging decor and maintenance problems (loud AC, leaking showers, broken shades, or nonworking TVs), and noise can travel between rooms.

Related guest reviews

6

Marja

Jun 18, 2025

·

Stayed 2 nights

The room was fine but seemed to be in disrepair

6

Hilarie

Aug 4, 2025

·

Stayed 1 night

The hotel was fine. The area is convenient. The floor was noisy and our room had an air conditioner that was so obnoxious it was impossible to sleep. We recorded it because it was driving us insane. If we had a different room, we would have rated higher.

4

Summer

Dec 9, 2023

·

Stayed 2 nights

All was fine with the location but it was so loud from a party in the hotel that I had to change rooms and did not sleep at all the first night

6

Syncere

Jun 1, 2025

·

Stayed 1 night

Location was great, and plenty to do around the property. The room was small and the TV sucked.

2

Pierre

Oct 10, 2025

·

Stayed 3 nights

Miserable and vastly overpriced hotel. Noisy bar on roof with loud heavy metal music propagating down the elevator shafts to all rooms. Poor acoustic insulation of rooms, in the ones adjacent to the elevator shafts you can hear the constant swishing of the elevators passing by. Sinister room decoration with walls painted dark almost black blue. Aging decoration with paint chipped off in many place. One of the window shades was broken and could only open half way, further increasing the darkness of the room. Outside the window, a rope hanging from the roof was constantly moving back and forth and dragging on the glass. Minimalist bathroom supplies, missing shower gel, only brought on second day after repeatedly asking the front desk. No instructions on how to access internet posted in the room, I had to use my hot spot. Rooms are not made up unless you ask the front desk every morning. Elevators carpets are outright filthy.

8

Edward

Nov 12, 2024

·

Stayed 3 nights

Decent sized rooms for that area, but the TV's didn't work.

8

Tonneka

Feb 10, 2025

·

Stayed 4 nights

I liked the property overall. It was convenient with a lot of dining and shopping options. The only problem was the walls were really thin. You could hear the next door guests all night.

8

Sheila

Jul 2, 2024

·

Stayed 2 nights

The air conditioner in 201 was so loud it disrupted my sleep. It wasn't the same level of loudness all the time, which one gets used to, but would get particularly loud from time to time, would be somewhat loud some of the time and was ok some of the time.

8

Sara

Aug 21, 2024

·

Stayed 2 nights

The stay was okay. A little run down. Showers were too much water and leaked all over the floors. Getting ice was inconvenient as you had to ask the front desk and they would take your bucket to the back room to get it. Hallways were hot as hell. When we walked into the room it was clean but the window was open…beds were comfortable and liked that you could log into your streaming services. All in all give it a 3 out of 5. Definitely a lower end Marriott. But it served its purpose. The bartender was extremely nice and drinks were great!

8

Nancy

Oct 14, 2024

·

Stayed 3 nights

Rooms felt very rundown. AC unit / blower was loud. Feels like the owners of Alift gave up on this property!

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Service

Staff are often friendly and accommodating, with some early check-ins. However, multiple reviews mention overbooking or delayed room readiness, slow follow-up on requests, and billing or authorization hassles.

Related guest reviews

2

Frumencio

Jun 17, 2025

·

Stayed 3 nights

Bad service on the Front desk, not helpful at all

2

Randy

May 6, 2025

·

Stayed 1 night

The front desk staff member name Ikhlaas Mercon gave me a hard time at check in, Horrible service.

2

Harry L

Nov 14, 2025

·

Stayed 2 nights

the check-in system was down upon arrival and i was forced to manually write my card number down. upon checkout, i was then charged for the room price while still having the initial $700 authorization hold in place on my account. this is unacceptable and i will not be staying at this property again.

6

ashley

Feb 10, 2025

·

Stayed 1 night

This hotel was a solid three stars in my book. You get what you pay for, and I think it was a great deal considering the price. The pros were it was a cool looking hotel, the room was clean and it wasn't too loud. I think the biggest downside was the service. I called to get an extra blanket and the first time I called I waited half an hour and it never came. I called again and it came 45 minutes later, I was already asleep. In the morning they put coffee out which is great, but no milk or cream. I asked for milk and the guy asked the kitchen, got his answer and just sat back down and didn't tell me no. I thought that was kind of rude. He did seem very tired, it was early in the morning. Not a huge deal. I would stay again, like I said, a good deal for what it is. Definitely felt safe!

2

Sara

Sep 29, 2025

·

Stayed 2 nights

My check-in experience with Aloft was horrible. I will never stay there again. They did not have a room for me, even though I made the reservation well over a month ago. I don’t have enough space to describe everything that happened. They finally transferred me to the Sheraton next-door where they were very helpful and efficient. I will see you there again, but I will be reviewing Aloft and advising people never to stay there.

4

Troy

Nov 10, 2024

·

Stayed 5 nights

Stay was comfortable, location was awesome and the rooms were reasonably spacious for downtown Brooklyn. Chris who checked us in was great. After we left is when the problem started. On arrival, we were charged our stay plus an additional fee for incidentals. When we left, we were charged again for our stay, without the incidentals, but the pending transaction for the original fee wasn't removed, so on the hotel system, and according to our bank, we were effectively charged twice for our stay, plus incidentals. On contacting the hotel we were told there was nothing they could do about it, and it would be refunded within about 5 business days. After 7, we contacted our bank, who gave us an authorization code for the hotel to manually release the funds. I gave this info to Aloft, & Daniel Lam responded to say he could not help. After 2 emails saying he couldn't do anything about it, he just ignored my correspondence. We were forced to escalate with Marriott Bonvoy who made a case and our money was released within 3 days. So basically, Aloft did nothing until forced through their parent company. So appauling customer service, and completely ruined what had been a great trip.

4

GARY

Sep 3, 2024

·

Stayed 3 nights

Our room was not ready until almost 7:00 pm. The front desk kept saying they were working on it. The front desk was not helpful at all. When you arrive, it is not possible to drop off your luggage without blocking the entire street. The hotel does not move the vehicles parked in front of the hotel (meant for valet and unloading). Hotel left the Valet vehicles in front of the hotel for over 90 minutes. Check-in was the worst I've experienced in over 30 years of traveling. It would have been tolerable if the front desk people were not so apathetic.

4

zelda

Feb 27, 2025

·

Stayed 2 nights

I ran out of toilet paper and made a request 3 separate times throughout the day. Staff never brung the toilet paper. As i was in the elevator about to go out and purchase toilet paper i ran into housekeeping as the elevator stopped on a different floor. Also i requested fresh towels and the trash to be disposed of and that was not done during my stay either.

4

Sharolyn

Jan 21, 2025

·

Stayed 4 nights

We had a scary incident. Someone tried to get into our room at 2:30am. They actually was able to open our door with a room key. Fortunately we had the extra lock on and was able to push the door shut. We contacted security and management.

10

Ian

Jul 10, 2025

·

Stayed 4 nights

Great location and the staff were very pleasant and helpful

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Location

Excellent downtown Brooklyn location close to multiple subway lines, DeKalb Market, shops, and restaurants. A few note street activity and a rough feel outside at times.

Related guest reviews

10

Floyd

Apr 15, 2025

·

Stayed 2 nights

The A Loft met all of my expectations! They were welcoming and had a very clean place. The A Loft is conveniently located downtown Brooklyn near many shopping places and a nice food court directly across the street!

10

Phillip

May 20, 2024

·

Stayed 7 nights

We had a great 1 week stay at aloft brooklyn. Location wise it was really good. Directly opposite dekalb market and a few minutes from the station. This station is only 2 stops from manhattan financial district. We have stayed in brooklyn before and had scouted out the better areas to stay. There is loads of great food options close by as youd expect in new york and also a good shopping district is 1 block away. The room was a decent size and very clean and comfortable. The shower was good. Lifts were quick and always working. Reception was nice and had a pool table and a bar and the staff were all really helpful.

8

Andrew

Apr 18, 2025

·

Stayed 6 nights

Great option for NYC visit. Very accessible to manhattan via subway for a much lower price than comparable hotels in manhattan.

10

Victor

Jan 14, 2025

·

Stayed 7 nights

Max and Angelica (Manager) were extremely polite and helpful. The rooms are quiet and the Hotel is in a great location near shopping gyms and a great food court nearby. Lots of train stations nearby to Manhattan and so many dining options in the neighborhood. It’s also near a park (for ones) as the hotel is pet friendly. I enjoyed my stay.

10

Bao Chau

Nov 11, 2024

·

Stayed 1 night

Everything worked great; I liked the layout of the room. It's New York so everything is tiny, but the layout maximized the space in the room so we had room to sit and it didn't feel like we were in a cave. The finishings showed a bit of wear and tear - the room could probably use a new paint job and some new fixtures, but the original design was clearly upscale and kool. The area has a lot of amenities and is walkable.

10

PETER

Jan 16, 2025

·

Stayed 6 nights

Great location to take the metro station

10

Wendy

Apr 28, 2025

·

Stayed 1 night

Convenient location

8

Dionta

May 20, 2024

·

Stayed 3 nights

The hotel is a quick walk from multiple subway stations making getting around Brooklyn or over to Manhattan very convenient. Located a block away is shopping including Target and Trader Joe’s. All your essentials are close by so you don’t have to worry while you’re staying at Aloft.

8

Raymond

Jan 28, 2025

·

Stayed 3 nights

Convenient location is the key to this hotel. Neighborhood is a bit rough.

8

Susan G

Mar 15, 2025

·

Stayed 4 nights

We like the convenience of the Aloft when we're visiting our kids in Brooklyn. They live at Grand Army Plaza and it's a short subway ride away. We like being near the food court in the shopping center across the street where there are many choices of types of food plusTrader Joe's and Katz's Deli. The rooms are well designed. They have everything one needs including plenty of places to stash things. However, I left my heated brush and they were unable to locate it even though I called the next day and provided them with the room number and had left a tip for the maids.

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Dining

On-site dining is limited: no breakfast and a lobby bar with sporadic hours, though free coffee and tea are available. Guests rely on many nearby eateries; the rooftop/bar next door can be lively and sometimes noisy.

Related guest reviews

8

Tiffany

Nov 10, 2024

·

Stayed 3 nights

All staff were pleasant and helpful. The room was also clean. I love the games area and the rooftop bar was popping on the Saturday night.

8

Pherrari

Mar 19, 2025

·

Stayed 5 nights

Great location in downtown Brooklyn. Very walkable area to many parks, shops, dining, and subway stops. Staff was very kind and the hotel was very clean. The WXYZ bar was super cute but unfortunately we didn’t get to make it to the club on the top floor (guess we have to come back again). Made our trip with a toddler very efficient and easy. Would absolutely come back

8

donna

May 7, 2024

·

Stayed 5 nights

The bar consisted of 6 stools at a counter that wasn't open until evening only a few days a week. Very disappointing. The room was clean with a comfortable bed and the staff was great.

8

Stacey

Sep 4, 2024

·

Stayed 4 nights

Location was great. Staff was pleasant and helpful. Free coffee in the lobby was nice. Beds were comfortable and room was clean. Downside was noise from rooftop bar (we were on the 23rd floor). The day that the housekeeping service came in they did not refresh coffee/tea.

8

Daniel

Feb 2, 2024

·

Stayed 2 nights

Great location

8

Tetsuya

Nov 20, 2024

·

Stayed 4 nights

Good access. There is a shopping mall nearby. There is no restaurant, only a bar. There are many restaurants nearby. The facilities are clean and safe. The reception staff are friendly. There was no refill of the coffee cups in the room, -1pt.

8

Amy

May 24, 2025

·

Stayed 2 nights

Nice place. Can’t really get a drink when you want at bar but a really nice place to stay.

10

Thomas

Jan 22, 2024

·

Stayed 4 nights

i had a great experience . Everything was near by,restaurants , transportation .

10

Michael Ginno

Jan 31, 2025

·

Stayed 2 nights

I may list some cons but for the price in regards to the accommodation was very good and i will most likely rebook. Pros: Location was great. No issues with the hotel and staff was awesome. Subway was around the corner. It was also a decent walk to the brooklyn bridge. Different food options were nearby. Definitely Value for your money! Cons: Listing was inaccurate for breakfast that they didn't have and some parts of the hotel needs some touch up. Parking instructions were unclear. Again, with that price. It is still good and of value. The pros outway the few cons. Will rebook again probably in the future if the rate does not go up dramatically

8

shanika

Dec 11, 2024

·

Stayed 6 nights

Enjoyed my stay.the staff was very helpful and the bartender was great.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$136
February	$136
March	$182
April	$247
May	$328
June	$400
July	$323
August	$251
September	$395
October	$356
November	$259
December	$342

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $724	15 $774	16 $587	17 $409	18 $555	19 $617
20 $279	21 $563	22 $783	23 $994	24 $397	25 $436	26 $436
27 $271	28 $275	29 $334	30 $334

Su	Mo	Tu	We	Th	Fr	Sa
				1 $324	2 $436	3 $436
4 $256	5 $304	6 $373	7 $373	8 $392	9 $436	10 $596
11 $357	12 $275	13 $343	14 $391	15 $353	16 $436	17 $441
18 $275	19 $294	20 $397	21 $402	22 $353	23 $436	24 $436
25 $246	26 $312	27 $343	28 $314	29 $275	30 $436	31 $436

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Terrace

Room, 1 King Bed

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Suite, 1 King Bed with Sofa Bed

Single Room, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Room, 2 Double Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Aloft by Marriott New York Brooklyn

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