Is parking available at the property?

Complimentary parking is available for guests on-site.

What type of breakfast is offered and what are the serving hours?

A delightful breakfast is available on-site, though specific serving hours and associated costs are not detailed.

What are the standard check-in and check-out times?

Check-in time is at 14:00 and check-out time is at 12:00. Early or late check-in/check-out may be available upon request.

Are airport shuttle services available?

Airport shuttle services are available, but specific pricing and arrangements are not detailed.

What accessibility features are available for guests with disabilities?

The property features elevators, step-free entrances, and wheelchair-accessible facilities, including public areas and rooms.

Where is the property located in relation to key landmarks?

The hotel is located in Cau Giay, Hanoi, near a golf course and approximately 10 minutes from Hoan Kiem Lake and West Lake, with easy access to public transport.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available for guests to enjoy.

What are the policies for guests staying with children?

Children are welcome at the property, and the minimum age for children to stay for free is not specified.

Grand Plaza Hotel Hanoi - Luxury Stay in Vietnam

Average nightly price at Grand Plaza Hotel Hanoi by month, last 12 months (USD)
Month	Average price
January	US$91
February	US$79
March	US$91
April	US$102
May	US$96
June	US$95
July	US$92
August	US$88
September	US$102
October	US$102
November	US$143
December	US$120

What guests think

Across reviews of Grand Plaza Hotel Hanoi, guests frequently praise friendly staff, quick check-in, and some spacious, clean rooms, but report recurring musty odors, dated interiors, and inconsistent room climate control that can leave rooms too hot or uncomfortably cold.

Others cite uneven maintenance, including lukewarm water and some nonfunctional room features like controls, TV, or phone. Breakfast feedback is mixed, with some enjoying options including Korean dishes while others find limited variety, weak coffee, and an unpleasant restaurant smell. The location sits outside tourist hubs—handy for business in the newer district and not far from the airport, but with little of interest nearby. Overall, expect a large, somewhat dated stay with variable upkeep and comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities draw mixed feedback: a casino and fitness center are noted, but some report limited amenities, early spa closure, and mosquitoes around the lobby cafe.

Related guest reviews

2

Young

25 Jan 2023

·

Stayed 12 nights

This properties shouldn't 5 stars that 3 stars or less that room has smells so bed and lobby cafe has full of mosquitoes!! Full of group travelers with noise and less hotel staffs that hard to get service.

10

Takahiro

24 May 2024

·

Stayed 2 nights

カジノが有る

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10

Kheng Rachael

2 Jan 2023

·

Stayed 19,358 nights

A beautiful and relaxing hotel with my favourite gold color architecture. My family and I will visit Grand Plaza Hotel , Hanoi in our future trips. Thank you to all staff at the reception, house keeping, restaurant, cafe bar lounge and fitness centre.

6

??

10 Feb 2023

·

Stayed 1 night

부대시설 미흡,그러면서 주변에도 이용시설이 미흡.그냥 평범한 한국인 전용호텔정도

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2

Young

29 Jan 2023

·

Stayed 10 nights

Too old and smells that mosquitoes are even lobby cafe. Service were to slow that they need more employees. They should rate as 3 stars or below!!

6

DAEKYUM

6 Nov 2024

·

Stayed 2 nights

"I booked a non-smoking room, but I was surprised to be given a smoking room at check-in. Moreover, every morning, the hallway was filled with cigarette smoke, which was very unpleasant as a non-smoker. The head spa was supposed to be open until 11:30 p.m., but when I visited at 10 p.m., it was already closed. Overall, it was a disappointing experience."

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Cleanliness

Cleanliness and upkeep are inconsistent: multiple guests mention musty or moldy odors in rooms and hallways, while others note recently refreshed or generally clean rooms.

Related guest reviews

4

THI NGOC NGAN

17 Jun 2024

·

Stayed 2 nights

phòng cũ, tủ móp méo xộc xệch, rất khác với diện mạo bên ngoài và lobby, trong phòng có chậu rửa (không cần thiết) nên bốc mùi cống, thảm cũ có mùi mốc, máy lạnh trong phòng không điều chỉnh được, bảng điều khiển vỡ, dán băng kẹo tạm bợ rất thô thiển mất thẩm mỹ

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6

JUNHO

7 Apr 2024

·

Stayed 1 night

습기냄새가 있었고 휴지통 고장 샤워기에서 물이 살짝 새고있습니다 수선이 필요해 보입니다

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4

Hyoung woo

5 Mar 2023

·

Stayed 1 night

방에 곰팡시 냄새가 너무 심합니다.

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4

ByoungJu

14 Jul 2023

·

Stayed 4 nights

Building Out side view was great. But as sion as I checked into the room, air-conditioning was running with massive smell of moulds, which made me sleepless all night.(had to wake uo 3 times, unable to breath......) I never recommend this hotel to anybody, nor stay here again.

6

Chunghsuan

1 Jul 2024

·

Stayed 1 night

發黴味道很重廁所有蜘蛛網

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2

Abraham

18 May 2023

·

Stayed 1 night

Wallpaper was falling apart and had major moss smell.

8

sonho

2 Feb 2026

·

Stayed 4 nights

객실이 깨끗하고 ᆢ방이 넓다

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6

yongjoon

20 Feb 2023

·

Stayed 1 night

괜찮았습니다. 좀 노화되어서 곰팡이 냄새나는것만 불만족

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8

KYUNGRYANG

11 Feb 2026

·

Stayed 1 night

복도에서 퀴퀴한 냄새가 납니다. 환풍이 필요해 보입니다.

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10

BYOUNGSAM

15 Dec 2025

·

Stayed 2 nights

리모델링으로 깨끗함

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious for some and beds can be comfortable, with features like separate bath and shower, but several reviews cite dated decor, nighttime noise from tour groups, and HVAC or plumbing issues affecting temperature and hot water.

Related guest reviews

6

Chi Keung

5 Jul 2023

·

Stayed 3 nights

The saver, TV, phone were all not in service. Not fully checked before I live.

6

Yanick

13 Nov 2023

·

Stayed 1 night

A hotel with a lot of korean tourist, very crowd and noisy at night, air condition is seem not working, very hot and no ventilation, also, only approach if you love old style design

10

Hai Sing

30 May 2025

·

Stayed 1 night

Quick check in , ambience is quiet , room is clean . Bed is comfortable

8

CHIAKI

10 Mar 2024

·

Stayed 1 night

部屋のシャワーとバスタブのお湯がぬるかったです。一番高い温度に設定してもぬるく、また部屋もエアコンが消さずとても寒かったです。

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6

Adrian

12 Nov 2025

·

Stayed 1 night

Sauberes Zimmer, aber kalt. Klimaanlage abgestellt, war aber immer noch kalt, benutzte die 2. Decke damit ich schlafen konnte. Ansonsten OK.

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4

??

4 Jun 2023

·

Stayed 3 nights

에어컨이 25도에 세팅되어 있고,온수외에는 시원한물이 나오질 않습니다.너무 더워 그나마 시원한 방으로 교체를 해줬지만 도찐개찐.3박을 했는데 그냥 집에 빨리 가고싶은 생각 뿐!지난 겨울과 이번 3월,5월에 투숙할땐 몰랐는데 동남아 오래된 호텔은 37도를 넘는 여름이 에어컨과 샤워로 인해 문제가 커네요

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10

AKIHIKO

10 Aug 2023

·

Stayed 1 night

There was a separate bath and shower. There was a washing toilet seat.

8

sonho

2 Feb 2026

·

Stayed 4 nights

객실이 깨끗하고 ᆢ방이 넓다

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6

JOON

20 May 2024

·

Stayed 3 nights

객실이 낡고 인테리어가 올드하며 복도가 너무 어두워 무서웠음

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4

Wong

14 Jan 2025

·

Stayed 3 nights

The bed is old and too soft causing backache. Need to shift position to avoid backache therefore didn't have good sleep for last few nights.

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Service

Staff are frequently described as kind and helpful with smooth check-in, though some guests experienced slow or unresponsive service, a breakfast voucher dispute, and confusion over a discontinued airport shuttle.

Related guest reviews

2

Young

25 Jan 2023

·

Stayed 12 nights

This properties shouldn't 5 stars that 3 stars or less that room has smells so bed and lobby cafe has full of mosquitoes!! Full of group travelers with noise and less hotel staffs that hard to get service.

10

Behrouz

4 Aug 2023

·

Stayed 5 nights

Nice friendly staff. Away from all touristy areas.

2

Craig

23 Nov 2022

·

Stayed 1 night

On Expedia the hotel promises a free airport shuttle from the airport , but I was told that service is no longer runs and has not been running for a year already , Why advertise it ?

8

Takahiro

25 Mar 2025

·

Stayed 2 nights

スタッフのサービスが良いです

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10

Frank

24 Jun 2024

·

Stayed 4 nights

The staff in Front desk are friendly and provide good help whenever you need.

8

Tony

27 Jul 2023

·

Stayed 2 nights

I had business outside of central Hanoi. Hotel was ok but certainly dated. Generally very good service.

2

Young

29 Jan 2023

·

Stayed 10 nights

Too old and smells that mosquitoes are even lobby cafe. Service were to slow that they need more employees. They should rate as 3 stars or below!!

10

Hai Sing

30 May 2025

·

Stayed 1 night

Quick check in , ambience is quiet , room is clean . Bed is comfortable

4

HONG THAM

7 Sept 2022

·

Stayed 1 night

非常非常糟糕的入住經驗，我有買早餐，櫃檯也給早餐券，第二天早上去吃早餐，說我不能用早餐。第二天櫃檯居然無法處理，主管不敢出來處理，櫃檯都在發呆，沒人能處理。到最後僵持了一小時也沒處理，我沒辦法等下去，還要趕時間，最後就放棄再爭取了。下次絕對不會再入住，那麼大一間飯店，連小事都無法處理，出入複雜，也沒人管理，住進去後自己看著辦。

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10

Chungkeun

2 Feb 2026

·

Stayed 2 nights

Everyone is very kind

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Location

Outside tourist hubs; convenient for business in the newer district and reasonably accessible from the airport, but with little of interest immediately nearby.

Related guest reviews

10

Behrouz

4 Aug 2023

·

Stayed 5 nights

Nice friendly staff. Away from all touristy areas.

8

Tony

27 Jul 2023

·

Stayed 2 nights

I had business outside of central Hanoi. Hotel was ok but certainly dated. Generally very good service.

8

???

13 Oct 2024

·

Stayed 3 nights

周辺に何もない

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8

tae man

27 Nov 2023

·

Stayed 3 nights

룸 상태 좋고, 공항에서 멀지 않고 신 시가지 내부에서 움직이기가 괜찮네요~

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10

BYOUNGSAM

12 Dec 2023

·

Stayed 2 nights

편리한 교통, 은행 및 주변 인프라 좋음

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Dining

Breakfast feedback is mixed: some enjoyed it, including Korean options, while others found limited variety, weak coffee, and an unpleasant restaurant smell; one review reported a breakfast entitlement issue.

Related guest reviews

2

Young

25 Jan 2023

·

Stayed 12 nights

This properties shouldn't 5 stars that 3 stars or less that room has smells so bed and lobby cafe has full of mosquitoes!! Full of group travelers with noise and less hotel staffs that hard to get service.

10

DONGHYUK

11 Feb 2023

·

Stayed 3 nights

2박잘보내고 갑니다 조식도 맛있고 룸컨디션도 좋았습니다~~^^다음 출장도 그랜드 가럽니다~~^^

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10

Kheng Rachael

2 Jan 2023

·

Stayed 19,358 nights

A beautiful and relaxing hotel with my favourite gold color architecture. My family and I will visit Grand Plaza Hotel , Hanoi in our future trips. Thank you to all staff at the reception, house keeping, restaurant, cafe bar lounge and fitness centre.

10

CHO

31 Aug 2025

·

Stayed 5 nights

아주 훌융한 호텔. 조금 오래됐어요. 한국사람들에게 매우 편리합니다. 조식에 한식포함

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4

HONG THAM

7 Sept 2022

·

Stayed 1 night

非常非常糟糕的入住經驗，我有買早餐，櫃檯也給早餐券，第二天早上去吃早餐，說我不能用早餐。第二天櫃檯居然無法處理，主管不敢出來處理，櫃檯都在發呆，沒人能處理。到最後僵持了一小時也沒處理，我沒辦法等下去，還要趕時間，最後就放棄再爭取了。下次絕對不會再入住，那麼大一間飯店，連小事都無法處理，出入複雜，也沒人管理，住進去後自己看著辦。

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6

Tarek

9 Apr 2025

·

Stayed 2 nights

As a 5-star hotel, the breakfast is terrible. Basic items like cheese were missing for two days, and on one day, they only offered one kind. There’s no variety in bread, and the coffee is bad. The restaurant has an unpleasant smell that sticks to your clothes — really disappointing!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $99	3 $102
4 $94	5 $91	6 $95	7 $94	8 $95	9 $95	10 $92
11 $90	12 $102	13 $101	14 $106	15 $135	16 $101	17 $102
18 $102	19 $102	20 $102	21 $106	22 $110	23 $141	24 $267
25 $141	26 $135	27 $135	28 $135	29	30	31

Su	Mo	Tu	We	Th	Fr	Sa
1 $102	2 $101	3 $102	4 $102	5 $102	6 $102	7 $102
8 $102	9 $101	10 $102	11 $102	12 $116	13 $102	14 $102
15 $102	16 $102	17 $104	18 $104	19 $104	20 $104	21 $103
22 $104	23 $104	24 $104	25 $104	26 $151	27 $104	28 $104
29 $104	30 $104

Grand Plaza Hotel Hanoi

Prices for Grand Plaza Hotel Hanoi

Monthly average prices

About this property

Location

Room options

Parlor Suite

Charmvit Suite

Suite with City View

Executive Suite

Deluxe Double Or Twin Room

King Room

Plaza Suite

Twin Room

Superior King Room

Large Twin Room

Standard Apartment

Twin Room with View

Suite Apartment

King Studio

Duplex Suite

Guest reviews of Grand Plaza Hotel Hanoi

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Grand Plaza Hotel Hanoi

Prices for upcoming dates