Is parking available at the hotel?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to 11 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 1:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additionally, elevators are available for ease of access.

Where is the hotel located in relation to local attractions?

The hotel is located in Matamoros, just a 2-minute drive from Plaza Fiesta Shopping Center and 6 minutes from Casamata Museum. It is approximately 3.7 miles from Rio Grande and 3.9 miles from Parque Olímpico Cultura y Conocimiento.

City Express by Marriott Matamoros - 3 Star Hotel

Average nightly price at City Express by Marriott Matamoros by month, last 12 months (USD)
Month	Average price
January	US$70
February	US$73
March	US$72
April	US$80
May	US$83
June	US$80
July	US$79
August	US$77
September	US$86
October	US$76
November	US$78
December	US$71

What guests think

At City Express by Marriott Matamoros, guests often praise friendly service, cleanliness, and a convenient location, while recurring complaints target noisy or weak air conditioning, hot common areas, and inconsistent breakfast quality.

Rooms feel comfortable for many, though others mention strong odors or humidity, worn sofa beds and furnishings, small pillows, and missing or nonworking items like phones or closets. Facilities feedback includes outages of ice and vending machines, occasional elevator or gym issues, and limited shuttle availability. Overall, expect a simple, functional stay with noticeable variability in maintenance and breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Common areas are frequently warm due to limited or no AC, and guests report recurring outages of ice and vending machines. There are occasional elevator and gym problems, and the shuttle or transport service is limited or requires advance booking.

Related guest reviews

6

Ramon Antonio

24 Sept 2023

·

Stayed 1 night

Noisy air conditioner, elevator button did not work (to go down from 5th Floor), staff let all the ice be taken for an event and left us with nonice for a couple of hours.

10

Manuel

25 Jun 2025

·

Stayed 4 nights

Buena ubicación La maquina expendedora y la maquina de hielo, estàn fuera de servicio

10

Kristy

21 Apr 2025

·

Stayed 2 nights

It was a little hot in lobby

10

Jose Angel

11 Oct 2025

·

Stayed 8 nights

Excelente Servicio en general, amabilidad de las recepcionistas, sin embargo nunca estuvo disponible la camioneta para transaldarme al sitio de trabajo que estaba dentro de los kilometrajes. Y es un servicio que ofrecen y no estuvo disponibles dentro de los casi 15 días que estuvimos hospedados.

8

JOSE

8 Apr 2025

·

Stayed 4 nights

Neet get maintenance sings are damage and paint in the outside also has some issue with elevator hotel is really good but they need to take care of the building

6

Ivonne

30 Jul 2023

·

Stayed 2 nights

No limpiaron muy bien la habitación, había una envoltura de un papel desde que me instale el primer día y al día siguiente que fueron a hacer limpieza, el papel seguía ahí! El desayuno incluido le faltó variedad y más opciones de comida. Y eran muy pocas las horas del desayuno. La comida estaba buena. El gimnasio no servía ni la caminadora ni la bici de spinning. Muy incompleto y descompuesto.

2

Dante

28 Oct 2025

·

Stayed 2 nights

Location not have a good air conditioning special not in the halls go to the rooms

6

Joksana

15 Jul 2024

·

Stayed 1 night

Su mquina de hielo no funciona y todo el hotel no tiene climatización solo las habitaciones

8

ADRIANA

9 May 2025

·

Stayed 2 nights

Ofrecen transportación, y no advierten que hay que reservar con antelación y es hasta las 1430. Todo lo demás bien.

8

Juana

15 Feb 2025

·

Stayed 2 nights

I had a great stay. The staff was awesome. The only negative thing i can say is their ice machine was not working.

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Cleanliness

Cleanliness is mixed: many guests find rooms clean and orderly, but multiple reviews mention roaches, stained linens, bad bathroom odors or humidity, and inconsistent housekeeping or breakfast-area cleanliness.

Related guest reviews

2

LILIANA

23 May 2025

·

Stayed 2 nights

Cucarachas en el baño y dentro de la habitación

10

Shary

15 Jul 2025

·

Stayed 1 night

It was clean and safe

10

Jose Antonio

21 Apr 2025

·

Stayed 1 night

Everything was clean and meet standards expected.. excellent 👌

6

Flor

7 Jan 2024

·

Stayed 1 night

Habitación estado bien aunque falta mas limpieza profunda , toallas duras , necesita más cuidado en baño y muebles para verse limpio y más confiable .Desayuno bueno y muy completo .Elevador ,alfombra y pasillos falta más limpieza se veían sucios

10

Veronica

1 Dec 2025

·

Stayed 2 nights

Hotel room was nice and clean , location was great, this time I was little disappointed,eating area was dirty,coffee maker out of order other, my sister was using computer left her sweater by accident a couple took it . If they did by accident they didn’t even turned it back to front desk so I suggest to make sure when using computer make sure to double check. You get your belongings !

8

Norma

23 Nov 2025

·

Stayed 1 night

Personal amable y habitación limpia

2

Jorge l

5 Jul 2025

·

Stayed 1 night

I stayed here twice a year and this was the First time I get a dirty room the sheets were stained and second room was dirty too

4

Diana

1 Jan 2025

·

Stayed 1 night

The bathroom has a strong drainage odor !

4

Rogelio

4 Aug 2025

·

Stayed 7 nights

There were roaches in the restroom and the cleaning lady keep coming in at any time to clean. Sometimes she would wake us up to leave the room in order to clean. When I complained to the receptionist, the lady still did it again. For the price of a hotel in Mexico, I was expecting better service and better cleanliness.

6

Ana

17 Mar 2024

·

Stayed 1 night

Llegué y había una cucaracha en el escritorio. Además, había pelos en la almohada. Lo peor fue que el baño olía a drenaje durante toda la estancia.

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Rooms

Rooms are generally comfortable with good beds, but several guests report noisy or underperforming AC and occasional heat. Others note humidity or odors, worn sofa beds, small pillows, and missing or nonworking items like phones or closets.

Related guest reviews

8

Juan

1 Jan 2024

·

Stayed 1 night

I like how close the area is to stores and places I needed to go. The only thing I dislike the most was the ac/mini split on my room making noise that was made it hard to sleep.

4

Noé Antonio

3 Jan 2025

·

Stayed 1 night

Ever since I turned in the wall QC unit, there was a aqui my noise through out the whole day.

10

Marco

22 Mar 2024

·

Stayed 1 night

Todo está muy bien excepto que la cortina/persiana de la ventana no funciona, el aire acondicionado es ruidoso y no hay teléfono en la habitación

6

Diana

24 Apr 2023

·

Stayed 1 night

Esta muy bien ubicada, el aire acondicionado de la habitación hacia mucho ruido y no funcionaba bien, las almohadas muy pequeñas!! Desayuno muy bueno

6

Rolando

15 Mar 2025

·

Stayed 1 night

Sin telefono Sin espejo de aumento Sin closet Mini split ruidoso

8

Marcela

22 Aug 2025

·

Stayed 2 nights

Necesitan darle mantenimiento a los aires acondicionados de las habitaciones ya que hacen un ruido horrible que no deja dormir y se tiene que apagar aún con el calor. Les pedí 3 veces que no revisaran y no tuve ninguna respuesta

6

Hector

5 Apr 2024

·

Stayed 2 nights

The beds were great

4

Jorge

17 Nov 2025

·

Stayed 1 night

Room felt very hot

6

Fredy

17 Nov 2025

·

Stayed 2 nights

Yes room was in great shape. Only issue was the ac not cooling well and reported it to front desk, they did have maintenance to look at it and then moved me to another room

4

Ana Paula

30 Oct 2025

·

Stayed 1 night

La habitación. La televisión chiquita y no se veía bien. El teléfono no servía

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Service

Service earns frequent praise for friendly, attentive staff. Some guests experienced poor follow-up on maintenance, reservation or billing problems, intrusive housekeeping, and transportation coordination issues.

Related guest reviews

6

Compras y servicios

24 Feb 2025

·

Stayed 2 nights

tuve que reservar 1 noche extra, expedia no me dejo y la hice directo por su web pero para pagarla o para avisar que era la misma reserva fue un tema, por telefono directo en el hotel no tienen ni idea te traen entre ellos y central de reservas, hasta que al final pude hablar con alguien que supo responder y me hizo mandar un correo con datos de la tarjeta, pero nunca tuve un respuesta hasta que no pudieron pasar la tarjeta. pesimo seguimiento al cliente y en central de reservas tambien.

10

Jose Angel

11 Oct 2025

·

Stayed 8 nights

Excelente Servicio en general, amabilidad de las recepcionistas, sin embargo nunca estuvo disponible la camioneta para transaldarme al sitio de trabajo que estaba dentro de los kilometrajes. Y es un servicio que ofrecen y no estuvo disponibles dentro de los casi 15 días que estuvimos hospedados.

2

ligia

25 Dec 2023

·

Stayed 4 nights

The breakfast tasted horrible, burnt beans for 2 days then ran out of food and the lady took so long to bring more food out, front desk very rude didn't even said welcome or how can I help you. The TV no clear channels all had static, no king size beds towels were not white they were fealthy beige and management doesn't care to fix any problems, so sad management doesn't care.

10

Anita

23 Aug 2025

·

Stayed 1 night

Excelente servicio y atención al cliente 👍

10

Jesus

28 Nov 2025

·

Stayed 1 night

Great customer service

10

JOSE

10 Dec 2024

·

Stayed 3 nights

Great costumer service

2

Maria Mercedes

6 Aug 2025

·

Stayed 1 night

Muy mal servicio se me olvidó mi maleta y su pretexto fue cobrar cuando si hice ckeck out y después el pretexto fue por guardarmela 4 días

10

AIDA

24 Apr 2025

·

Stayed 1 night

Friendly staff centrally located cleanliness of room.

10

Lucia

15 Feb 2025

·

Stayed 1 night

customer service,safety place, parking vigilance.

4

Rogelio

4 Aug 2025

·

Stayed 7 nights

There were roaches in the restroom and the cleaning lady keep coming in at any time to clean. Sometimes she would wake us up to leave the room in order to clean. When I complained to the receptionist, the lady still did it again. For the price of a hotel in Mexico, I was expecting better service and better cleanliness.

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Location

Location is convenient for getting around, with restaurants and stores nearby and easy access. Some mention traffic noise from a busy boulevard or limited ride-hailing coverage.

Related guest reviews

10

Ana Cecilia

17 Apr 2025

·

Stayed 3 nights

Personal amable y siempre dispuesto. Habitación muy limpia y lista llegando. Habitación segura y con todas las instalaciones de seguridad funcionando. Habitación cómoda, todo le funcionaba, aire acondicionado perfecto. No me gustó que no funcionara la máquina de hielo, pocas opciones verdaderamente cerca para comer y Uber no tiene cobertura en esa zona, días después me enteré que solo Didi, mientras no había instalado Didi batallé mucho con la transportación, gasté un montón extra. Así que instalen Didi si se quedan en esa zona. Y la verdadera variedad de lugares para comer no está tan cerca. Sin embargo, si quieren un lugar muy seguro, es una magnífica opción, me sentí segura y tranquila en el hotel.

10

Juan

10 Dec 2024

·

Stayed 1 night

Buen lugar , accesos rápidos

8

Eris

22 Feb 2023

·

Stayed 2 nights

Me gusto que hay muchas opciones de comida en los alrededores.

10

Nicole

12 Dec 2024

·

Stayed 2 nights

This is my 3rd time staying here. Great location

10

Beatriz Lorena

27 Apr 2025

·

Stayed 2 nights

Un hotel cómodo, con buen desayuno y muy central

10

Karla

21 Jan 2025

·

Stayed 2 nights

Un lugar donde poder descansar muy seguro, limpio , atención excelente de todo el personal y fácil acceso al mismo . Restaurantes alrededor, farmacia, tiendas..

10

leslie

20 Nov 2025

·

Stayed 1 night

Excelente ubicación, limpio, buen precio

10

AIDA

24 Apr 2025

·

Stayed 1 night

Friendly staff centrally located cleanliness of room.

8

Fidel

20 Nov 2023

·

Stayed 1 night

It is in front of a busy and noisy bulevar

10

JORGE

28 Jul 2023

·

Stayed 1 night

Es un lugar céntrico y muy limpio y buena atención a los clientes

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Dining

Breakfast feedback is inconsistent: several guests describe it as good or complete, while others cite limited variety, items running out, and cleanliness issues in the dining area. Beverage or equipment availability was occasionally lacking.

Related guest reviews

8

JORGE ARTURO PACHECO

3 Nov 2025

·

Stayed 1 night

Desayuno bien

8

Perla

8 Sept 2025

·

Stayed 3 nights

The stay was good, the breakfast was excellent and the employee talk make was one of the ones in charge of the breakfast line was amazing, making sure the tables were clean and his service was top notch. The only bad thing was that the sofa bed was old, the cushions had weird white stains, the sofa bed was super thing and I could feel the metal springs. Make sure you state you need the extra patting liner for the sofa bed and an extra blanket otherwise you may not get it. They also count everything and take note of pillows, blankets or anything you ask for. (who would want to take that home?)

8

Alejandra

1 Jul 2025

·

Stayed 4 nights

Es hotel está bien, el desayuno que ofrecen es básico pero de buen sabor, las instalaciones en general están limpias, el personal fue muy amable tanto en recepción, la mucama y el personal de cocina, solo tuve un detalle que a veces el baño tenía un olor desagradable.

6

Mario

13 Dec 2025

·

Stayed 4 nights

Las habitación limpia, le falto ese aroma caracteriza a los citi express, el desayuno es limitado a parte de poca variedad

2

ligia

25 Dec 2023

·

Stayed 4 nights

The breakfast tasted horrible, burnt beans for 2 days then ran out of food and the lady took so long to bring more food out, front desk very rude didn't even said welcome or how can I help you. The TV no clear channels all had static, no king size beds towels were not white they were fealthy beige and management doesn't care to fix any problems, so sad management doesn't care.

8

Jose Arnoldo

5 May 2025

·

Stayed 2 nights

El desayuno ofrecido con pocas opciones me hubiera gustado tener mas opciones ya que las bandejas se vacian muy rapido

10

Beatriz Lorena

27 Apr 2025

·

Stayed 2 nights

Un hotel cómodo, con buen desayuno y muy central

10

Carmina

19 Apr 2023

·

Stayed 5 nights

Todo muy bien, las instalaciones muy limpias, el desayuno muy completo.

10

Jesus enrique

24 Oct 2024

·

Stayed 2 nights

Un lugar perfecto para descansar las instalaciones súper limpias y el desayuno variado

6

Gabriela

26 May 2025

·

Stayed 1 night

Habitación normal Desayuno malo cantidad de moscas y una atencion pésima de la gente de cocina.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $75	19 $75	20 $74	21 $74	22 $74	23 $74	24 $74
25 $74	26 $74	27 $73	28 $74	29 $74	30 $74	31 $74

Su	Mo	Tu	We	Th	Fr	Sa
1 $73	2 $73	3 $74	4 $74	5 $74	6 $74	7 $91
8 $74	9 $75	10 $73	11 $74	12 $74	13 $74	14 $74
15 $77	16 $73	17 $74	18 $87	19 $74	20 $74	21 $74
22 $74	23 $73	24 $74	25 $74	26 $82	27 $86	28 $74
29 $73	30 $73

City Express by Marriott Matamoros

Prices for City Express by Marriott Matamoros

Monthly average prices

About this property

Location

Room options

Superior Room, 1 Queen Bed with Sofa Bed

Room, 2 Double Beds

Room, 1 Queen Bed

Guest reviews of City Express by Marriott Matamoros

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about City Express by Marriott Matamoros

Prices for upcoming dates