Is parking available at the hotel?

Yes, free parking is available on-site. No reservation is required.

What type of breakfast is offered and what are the costs?

A buffet breakfast is offered at approximately MXN 359.00 for adults and MXN 159.00 for children.

Are pets allowed at the hotel?

No pets, including service animals, are allowed at this property.

What are the check-in and check-out times?

Check-in is from 15:00 until midnight, and check-out is at 11:30. After midnight, bookings are automatically cancelled.

Is there an airport shuttle service available?

Yes, airport shuttle services are available. Details regarding pricing and arrangements can be obtained at the front desk.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas.

Where is the hotel located in relation to local attractions?

The hotel is situated in Matamoros, close to cultural highlights such as Stillman House Museum and Historic Brownsville Museum, and shopping centers like Plaza Fiesta Shopping Center and Sunrise Mall.

What are the policies for children staying at the hotel?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Residencial Inn & Suites Matamoros

Average nightly price at Residencial Inn & Suites by month, last 12 months (USD)
Month	Average price
January	US$69
February	US$86
March	US$88
April	US$88
May	US$94
June	US$92
July	US$92
August	US$104
September	US$94
October	US$100
November	US$99
December	US$73

What guests think

Residencial Inn & Suites draws praise for friendly service, convenient location near restaurants, and many comments calling rooms and common areas clean, but multiple guests note aging facilities and upkeep issues that affect comfort and reliability.

Recurring negatives include elevators out of service, hot corridors and lifts without A/C, and a general need for repairs. Rooms are dated, with several notes about small beds, noisy or slow-to-cool A/C, and older furniture, while a few guests found them comfortable. Some guests also mention security concerns such as weak door or window locks, and say the on-site restaurant can be busy or close early. Expect a convenient base with friendly staff, but be prepared for an older property with maintenance quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Recurring maintenance issues are noted, especially elevators out of service and hot hallways/elevators without A/C; guests also mention lights not working and a general need for repairs. Some reviews cite limited attention around the pool and event activity affecting shared spaces.

Related guest reviews

6

Iliana

2 Oct 2023

·

Stayed 1 night

The rooms are not in the best conditions. The aisles don't hsve A/C. They have 2 elevators but only 1 works and small and super hot. The restaurant downstairs is always busy with events and the restaurant next door is very pricey.

6

Claudia

8 Apr 2024

·

Stayed 4 nights

No había caja fuerte Los elevadores, uno no funcionaba

8

Jose

12 Jun 2024

·

Stayed 3 nights

Need some repairs lights are out in the third floor

6

Jose

15 Oct 2024

·

Stayed 1 night

no servia el elevador

10

Roberto

16 Jun 2023

·

Stayed 3 nights

The air conditioner outside the rooms are so hot

2

Juan

3 Nov 2025

·

Stayed 2 nights

Staff unfriendly never smiled Elevators out of order Tub too high to get in and out Reservation was for two nites but stay inky I be night Checked out on Sunday morning

8

Jose

5 Jan 2025

·

Stayed 1 night

The lights in the hallways are not fixed

10

Nydia Noemi

30 Jun 2024

·

Stayed 1 night

El ascensor falla

8

JOEL

21 Apr 2025

·

Stayed 2 nights

Nuestra estancia fue buena en general, cuartos cómodos, hay que mejorar la senal del televisor y falta atención en el área de alberca

6

Felix

7 Oct 2024

·

Stayed 1 night

Elevador sin clima y pasillos principales sin clima.. se siente sofocante en la tarde-noche

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many describe rooms and common areas as very clean, while others report bathroom hair, dirty or smelly bedding, and musty odors.

Related guest reviews

2

Esmeralda

30 Jun 2025

·

Stayed 2 nights

Solo me quede una noche. Yo soy de Matamoros y es la primera vez que me quedo en este hotel y la ÚLTIMA… el hotel tiene salones de eventos y no tienen control en quien entra y sale de el hotel cualquiera puede tener acceso hasta las habitaciones, las camas solo tienen sábanas no cobertores y no tienen ni teléfono en la habitación para hablar a la recepción. Al hablarles desde mi teléfono para preguntar por los cobertores me dijeron que tienen unas cobijas (horribles y sucias en el clóset y que no contaban con teléfono en la habitación ❌ No me sentí segura viajando sola por que en la alberca un grupo de hombres estaban hasta la madrugada tomando, la puerta corrediza del balcón no tenía seguridad se quedaba abierta. Me quedé solo una noche y me fui al día siguiente. Hotel.com me colgó la llamada 2 veces al tratar de reportarlo para pedir mi rembolso de la segunda noche ❌🚩

2

Diana

8 Jul 2022

·

Stayed 1 night

Beds are not Queen size Hotel only has full size. Pillow are hard. Parking is shared with a reception halls that are located on the first floor of the hotel. Calling reception from room -never got an answer. Room was extremely hot AC took over 3 hours to “cool” the room. (AC off previous to stay) the room had a musty odor. Hotel was out of ice and when asked reception was given attitude about asking in person.

10

Anna

17 Jul 2024

·

Stayed 1 night

Liked how easy it was to check in had no trouble also it was very clean

2

Nancy

15 Jul 2024

·

Stayed 2 nights

The place is dirty the bad so Old and smelly old covers Old and smelly old covers the money we pay for that hotel is a lot of money for that old hotel

10

jose luis

11 Sept 2025

·

Stayed 1 night

Habitacion Limpia, muy buena ubicacion.

4

Mayra

15 Jun 2025

·

Stayed 1 night

The room smelled really bad, this hotel is probably a 1 star hotel

6

JESUS

17 Mar 2025

·

Stayed 1 night

La propiedad está bien pero lamentablemente la habitación, específicamente el baño tenía pelos y se tapaba la tina, a su vez el A/C hacía un ruido terrible

10

Medappa

26 Nov 2025

·

Stayed 2 nights

Staff and very clean

10

Francisco

6 Feb 2025

·

Stayed 1 night

Habitaciones limpias y confortables, el personal de recepción muy amistoso

10

Maria

23 Mar 2025

·

Stayed 1 night

Very clean , super nice staff , and very good location .

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AI-generated summary based on recent guest reviews

Rooms

Rooms feel dated, with repeated notes about small beds, uncomfortable mattresses, noisy or slow-to-cool A/C, and older furniture; some also mention weak TV signal, nonworking amenities, or door/window locks that need attention, while a few found the rooms comfortable.

Related guest reviews

4

Ingrid Deborah

1 Jan 2025

·

Stayed 1 night

Falta mucho mantenimiento al hotel. Sin contar que las amenidades que se ofrecen en la habitación son malas, los aparatos no funcionan.

10

Ramon

27 Jun 2024

·

Stayed 1 night

They need to replace old furniture

2

Diana

8 Jul 2022

·

Stayed 1 night

Beds are not Queen size Hotel only has full size. Pillow are hard. Parking is shared with a reception halls that are located on the first floor of the hotel. Calling reception from room -never got an answer. Room was extremely hot AC took over 3 hours to “cool” the room. (AC off previous to stay) the room had a musty odor. Hotel was out of ice and when asked reception was given attitude about asking in person.

8

Isabel

15 Jul 2024

·

Stayed 2 nights

Was nice but beds to small.

8

lucia

12 Aug 2023

·

Stayed 1 night

En general bien Pero esta muy viejito ya, le urge remodelación, alfombras viejas olor a humedad y las camas incomodas

8

JOEL

21 Apr 2025

·

Stayed 2 nights

Nuestra estancia fue buena en general, cuartos cómodos, hay que mejorar la senal del televisor y falta atención en el área de alberca

10

Pilar

18 Jul 2024

·

Stayed 1 night

Los seguros de ventanas y puertas no servían

6

Celia Claudia

3 Jan 2025

·

Stayed 1 night

Las colchones muy incómodos, sugiero que cambien el tamaño de matrimonial a QUEEN y los climas son muy ruidosos

10

Oscar

21 Oct 2024

·

Stayed 1 night

Great stay just small beds and no late check out they charge for a late check out

6

Daysi

26 Jul 2024

·

Stayed 2 nights

This place is old the beds are small. The staff is great very attractive and helpful.

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AI-generated summary based on recent guest reviews

Service

Staff are often described as friendly and helpful, with smooth check-in and considerate touches like holding luggage; however, several guests report unfriendly or unresponsive service, room reassignment, billing discrepancies, or curt responses.

Related guest reviews

10

Nancy

18 May 2024

·

Stayed 1 night

Great service

2

Diana

8 Jul 2022

·

Stayed 1 night

Beds are not Queen size Hotel only has full size. Pillow are hard. Parking is shared with a reception halls that are located on the first floor of the hotel. Calling reception from room -never got an answer. Room was extremely hot AC took over 3 hours to “cool” the room. (AC off previous to stay) the room had a musty odor. Hotel was out of ice and when asked reception was given attitude about asking in person.

10

ERVEY

13 Sept 2024

·

Stayed 1 night

Es un excelente Hotel con un excelente personal y buenas instalaciones

2

Juan

3 Nov 2025

·

Stayed 2 nights

Staff unfriendly never smiled Elevators out of order Tub too high to get in and out Reservation was for two nites but stay inky I be night Checked out on Sunday morning

2

Jorge

21 Jan 2024

·

Stayed 1 night

Tuve que pagar de más por que en la aplicación decía para 4 personas y en el hotel solo dejaron para 2 personas.

10

Ulises

19 Feb 2025

·

Stayed 1 night

Excelente atención, cuidaron de mi equipaje por algunas horas sin costo extra

2

Rocio

22 Jul 2023

·

Stayed 2 nights

Me dieron un cuarto El primer dia y en la manana me levantaron para quitarmelo y ponerme en otro, y la excuse fue que es cuarto ya estaba reservado hace meses.

10

Maria

21 Feb 2025

·

Stayed 1 night

Excellent Service and location.

10

Francisco

6 Feb 2025

·

Stayed 1 night

Habitaciones limpias y confortables, el personal de recepción muy amistoso

8

Fernando

16 Aug 2025

·

Stayed 2 nights

Personal muy amable

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Location

Location is convenient and accessible, close to restaurants and event spaces, and works well as a base in Matamoros.

Related guest reviews

10

Alma

24 Feb 2025

·

Stayed 1 night

Me gustó la facilidad con la que pude asistir a mi evento y luego subir a dormirme.

10

JONATHAN

31 Jul 2025

·

Stayed 1 night

Muy cercana a restaurantes

10

jose luis

11 Sept 2025

·

Stayed 1 night

Habitacion Limpia, muy buena ubicacion.

10

Francisco

26 Mar 2025

·

Stayed 1 night

Excelente lugar para descansar en Matamoros

10

Maria

21 Feb 2025

·

Stayed 1 night

Excellent Service and location.

8

Martin

29 Jan 2023

·

Stayed 1 night

Todo bien muy accessible

10

Maria

23 Mar 2025

·

Stayed 1 night

Very clean , super nice staff , and very good location .

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Dining

Limited feedback; some note the on-site restaurant can be busy or closes early, with little detail on food quality.

Related guest reviews

6

Iliana

2 Oct 2023

·

Stayed 1 night

The rooms are not in the best conditions. The aisles don't hsve A/C. They have 2 elevators but only 1 works and small and super hot. The restaurant downstairs is always busy with events and the restaurant next door is very pricey.

10

Alfonso

11 Feb 2023

·

Stayed 1 night

Espacio habitacion , limpieza, amenidades , restaurante y estacionamiento

6

Karen

14 Jan 2023

·

Stayed 19,369 nights

El hotel está padre pero el restaurante lo cerraban rápido y no alcancé a comer ahí

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $89	19 $89	20 $85	21 $87	22 $85	23 $87	24 $86
25 $88	26 $87	27 $87	28 $88	29 $87	30 $87	31 $87

Su	Mo	Tu	We	Th	Fr	Sa
1 $85	2 $87	3 $87	4 $87	5 $87	6 $87	7 $87
8 $88	9 $87	10 $88	11 $84	12 $87	13 $88	14 $87
15 $86	16 $88	17 $88	18 $87	19 $88	20 $87	21 $88
22 $88	23 $88	24 $88	25 $89	26 $90	27 $94	28 $88
29 $90	30

Residencial Inn & Suites

Prices for Residencial Inn & Suites

Monthly average prices

About this property

Location

Room options

Standard Double Room

Guest reviews of Residencial Inn & Suites

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Residencial Inn & Suites

Prices for upcoming dates