Name: Holiday Inn Express - Cortland by IHG
Address: 4 1/2 Locust Avenue, Cortland, New York, United States of America, Cortland, New York, US
Price range: $131–$362 per night
Rating: 8.27

What guests think

Across recent reviews, Holiday Inn Express - Cortland by IHG is frequently praised for clean, comfortable rooms, friendly staff, and a better-than-expected breakfast, with a convenient location near SUNY Cortland and easy highway access.

Several guests reported pool closures or poor condition, intermittent facility issues like a broken elevator, and occasional noise from sports teams. A few noted housekeeping misses or dated elements and light construction or renovations at times. Overall, expect a clean, convenient stop with welcoming service and a reliably solid free breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool condition is frequently criticized, with reports of closures, cloudiness, and needed repairs, though a few enjoyed it. Some mention ample parking, and there were occasional disruptions from a broken elevator and property renovations.

Related guest reviews

6

Joseph

Nov 29, 2023

·

Stayed 1 night

The hotel was clean and updated. The breakfast was also great! My biggest complaint is the pool was closed when we got there. We booked this hotel because of the pool. I wish the site would have been updated to inform us of this before we booked or there would have been some offer to make up for the inconvenience.

4

Michelle

Jul 13, 2025

·

Stayed 2 nights

The fact that we find out at check in that the elevator is down! And give us a room on THIRD floor! We’re not 17, we’re 70!!!!! UP AND DOWN, UP AND DOWN THE STAIRS!!!

8

Sabrina

Jul 31, 2023

·

Stayed 1 night

Great water pressure. Fan was not working. Pool looked terrible. Breakfast was nice.

6

Melissa

Apr 16, 2023

·

Stayed 1 night

The hotel was nice. The pool is in need of some TLC. The concrete floor in the pool was broken in some areas and there were some smaller pieces of it laying around the bottom. It was very rough on feet.

8

Brian

Aug 27, 2024

·

Stayed 1 night

Clean rooms and pleasant staff. Hotel has some light renovation work going on but it didn’t impact our stay. Breakfast was good as well. Overall a positive expierence.

2

Fatima

May 2, 2023

·

Stayed 2 nights

The pool was very cloudy. You literally could not see your body in the water really. They might need a new plll cause it was also chipping all over the bottom of the pool and there was an object of sorts on the steps that one of the kids had stepped on. The bathroom on the first floor was also really gross. The beds were comfortable though

2

Timothy

Jul 15, 2025

·

Stayed 3 nights

When we arrived we found the elevator was broken I am recovering fromthe from

10

Brenda

Aug 3, 2025

·

Stayed 1 night

It was clean, lots of parking and the breakfast was great. Would definitely recommend.

10

Alex

Feb 9, 2025

·

Stayed 1 night

Very clean, pool was great, just what my family with 3 young kids needed! Great breakfast!

10

Brenda

Aug 3, 2025

·

Stayed 1 night

It was clean, the breakfast was great and enough parking.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews commonly praise overall cleanliness, from rooms to public areas. A smaller number reported housekeeping misses or maintenance wear, such as unclean bathrooms, debris, or slippery tubs.

Related guest reviews

10

Somasundaram

Aug 31, 2025

·

Stayed 1 night

Neat and well maintained

6

Patricia

Jul 9, 2023

·

Stayed 1 night

The check in was quick and easy with a very pleasant lady. Room was not as clean as I expected. Torn tissues on floor near TV and in the bathroom. The bathroom floor had long dark hair on it and the corners had dirt and hair. Our bath mat was already wet and the bath towels were damp. The beds were comfortable and sheets clean and fresh smelling and loved the pillow selection. Breakfast was very good with plenty items to choose

10

Veronica

Dec 10, 2022

·

Stayed 1 night

the hotel was pleasant. What I didn't like was that I noticed garbage that was behind the toilet in the bathroom.

6

Antoinette

Jan 21, 2024

·

Stayed 1 night

Beds were comfortable Dresser drawers wouldn’t stay closed and lots of peeling wall paper in the bathroom

10

Laura

Aug 25, 2025

·

Stayed 1 night

Hotel was clean, beds were very comfortable, loved that they use all Dove bathroom products. Would stay here again

6

Wendy

Jun 17, 2023

·

Stayed 1 night

This hotel is outdated and smells stale and stinky in the halls and rooms. We booked 2 rooms. 1 room still had a used dirty washcloth in the tub. My 82 year old mother had to got to the front desk to request the tub and shower be cleaned. She was told that since the supervisor was out on a medical leave. the cleaners tried to get away with things! We heard people walking on the floor above us and e dry noise in the hallway was heard in the room. One bed “whistled” anytime you moved. The air conditioner “gargled”. I just spent 2 nights in a hotel in a neighboring country and paid just a little more per night and that was fabulous. I was embarrassed that this hotel was so smelly and outdated for what we were charged. Breakfast was awesome.

10

Frederick

Jun 16, 2024

·

Stayed 1 night

Literally right off the highway. Easy check in. Clean room. Modern decor.

10

Nick

Sep 8, 2025

·

Stayed 1 night

Possibly one of the nicest, cleanest hotels we have stayed at.

8

Gerald

Jun 15, 2024

·

Stayed 2 nights

It the stay here was comfortable, quiet and conveniently located. The only issue I had was the bathtub being slippery. They should have anti slip protection on tub bottom.

10

James

Oct 6, 2024

·

Stayed 1 night

Overall clean property inside and out. Nice staff.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and often spacious, with many appreciating the beds and pillows, and several noting updated or modern decor. Some experienced noise from other guests, dated furnishings or limited seating, and occasional in-room mechanical issues like loud AC.

Related guest reviews

8

Mela

Dec 15, 2025

·

Stayed 1 night

Clean room, comfortable bed Unfortunately, we had rude, noisy neighbors

8

Jolyne

Aug 14, 2025

·

Stayed 1 night

Lots of people here but quiet

10

Linda

Jan 7, 2025

·

Stayed 1 night

This is a great hotel in a convenient location. The staff is friendly and accommodating. The property is well maintained and quiet. The bed and room were comfortable.

6

Natalie

Sep 11, 2023

·

Stayed 1 night

There was a large group of baseball players and their parents running up and down the hallways making lots of noise at night. The room was absolutely freezing with the thermostat set to 55 when we got there and it didn't warm up until well after midnight. Staff was very friendly despite all of this.

6

William

Mar 14, 2024

·

Stayed 4 nights

Room was dated. TV was dated. The newest technology was an ipod docking station that doesn't work with modern iphones, even if the docking station was functional. For the price i've been far more updated rooms.

8

Stephanie

Aug 29, 2023

·

Stayed 1 night

The hotel was very nice and I would recommend but there must’ve been an issue with our air conditioner. Anytime it came on it was really loud n grinding sound all night and made it difficult to fall asleep but otherwise I have no complaints. Breakfast was very nice and clean

8

Maureen

Jun 28, 2024

·

Stayed 1 night

Comfortable bed

10

Karen

Jan 3, 2025

·

Stayed 1 night

We arrived early in snowy weather and the hotel checked us in early so we had a place to relax before our college tour which was AMAZING! The staff were friendly and helpful, rooms were spacious and clean, bathrooms was nice and big with walk in shower, 5 minute drive to campus!

2

John

Mar 31, 2024

·

Stayed 1 night

I Our room had only 1 chair which my husband used at the desk to use the computer, therefore, I had only a bed to sit on. That did not work. I asked the gal on the desk for a chair, and she said that none were available, but I could sit in the great room. That did not allow me to lounge as I wished to. The chair seat at the desk was too deep for comfort.

10

Melissa

Jun 14, 2024

·

Stayed 2 nights

Hotel was clean and in a perfect location close to exit and SUNY Cortland. Huge room. Buffet breakfast was excellent. Would definitely stay again.

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AI-generated summary based on recent guest reviews

Service

Service is consistently friendly and accommodating, with quick check-in and helpful front-desk and breakfast teams. Isolated critiques mention slower assistance or limited response during construction impacts.

Related guest reviews

10

Barbara

Jun 26, 2025

·

Stayed 2 nights

Outstanding service. Clean room. Breakfast was delicious.

10

Erin

Jul 19, 2024

·

Stayed 1 night

Great experience with the staff - so caring and helpful!

6

Sheila

Mar 16, 2024

·

Stayed 1 night

Took a long time for the counter staff to help us but was good when she did

10

Mary

Sep 9, 2025

·

Stayed 2 nights

Professional friendly staff

8

Bonnie

Nov 9, 2025

·

Stayed 1 night

Exceptional customer service

8

Deborah

Sep 19, 2025

·

Stayed 1 night

Solid good choice in the area. Clean, very friendly staff, basic accommodation.

10

Morgan

May 24, 2023

·

Stayed 1 night

I was extremely impressed with the facilities and the room. My mom left her denim jacket and whoever was in the phone was extremely helpful in locating it and putting a hold on it so we could return. The staff was very friendly and efficient at check in & check out and the breakfast was delicious. Also, 10/10 on the water pressure in the shower. I need that at home for sure.

10

Orville

Dec 17, 2023

·

Stayed 1 night

Front desk - both ladies were super helpful.

10

Chukwuma

Jun 3, 2025

·

Stayed 3 nights

The staff was very friendly and welcoming.

10

Carlos

Aug 11, 2025

·

Stayed 2 nights

Nice night staff lady… She helped us with our IHG account information.

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AI-generated summary based on recent guest reviews

Location

Conveniently located near SUNY Cortland and right off the highway, making campus visits and road trips easy. Nearby dining and shopping options vary, with some finding limited choices.

Related guest reviews

10

Jayon

Apr 9, 2025

·

Stayed 1 night

We stayed here one night on the way to Rochester. Hotel was clean and breakfast was great. It was located right off the highway and There were not many things (shops or restaurants) around the hotel.

10

Anthony

Oct 16, 2023

·

Stayed 1 night

A very convenient and nice property close to the college and town. Beds were comfortable and room was clean.

10

Greg

Feb 25, 2023

·

Stayed 1 night

Great room and great Location. Right off major highway and close to great eateries. Hotel itself was very Clean and the breakfast was top notch. Great hotel to bring the kids on a ski trip as it’s very close to Greek Peak and has an indoor pool. Would definitely stay again!

10

Stephanie

Feb 16, 2025

·

Stayed 1 night

Nice hotel, great breakfast but shopping and restaurant choices around here are limited.

10

Staci

Dec 7, 2024

·

Stayed 1 night

Easy access to highway, clean and quiet

10

Frederick

Jun 16, 2024

·

Stayed 1 night

Literally right off the highway. Easy check in. Clean room. Modern decor.

8

Patricia

Oct 27, 2024

·

Stayed 2 nights

Perfect stay for a quick visit to SUNY CORTLAND.

8

Stacey

Aug 2, 2024

·

Stayed 1 night

Very close to the campus

10

Karen

Jan 3, 2025

·

Stayed 1 night

We arrived early in snowy weather and the hotel checked us in early so we had a place to relax before our college tour which was AMAZING! The staff were friendly and helpful, rooms were spacious and clean, bathrooms was nice and big with walk in shower, 5 minute drive to campus!

10

Melissa

Jun 14, 2024

·

Stayed 2 nights

Hotel was clean and in a perfect location close to exit and SUNY Cortland. Huge room. Buffet breakfast was excellent. Would definitely stay again.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for quality, variety, and attentive staff, ranging from hot items to a well-stocked buffet. A few outliers reported disappointments or limited hot beverages later in the day.

Related guest reviews

10

Carole

Sep 16, 2025

·

Stayed 1 night

Check in was easy -the girl at the desk was super pleasant, professional and helpful! The room was newly renovated, super clean and comfortable. Many options for breakfast- eggs and sausage were hot, fresh and terrific. The girl who ran the service was on top of everything so it really was an enjoyable meal.

10

Kate

Aug 20, 2025

·

Stayed 2 nights

Nice, moderate priced hotel with a great breakfast

2

Stephanie

Dec 22, 2025

·

Stayed 1 night

Worst breakfast ever

10

Howard

Apr 24, 2023

·

Stayed 1 night

I stayed here for one night while visiting my son at SUNY Cortland. I was pleasantly surprised by the hotel. While not the most updated hotel, it was clean and the service was excellent. The gym is very small with only a few machines so if more than a few people want to use it it is not really a feasible option. Luckily I was the only person there so it worked fine. The highlight was the breakfast. I was very surprised at the quality of the product with multiple egg options, breads, cereals, many different types of yogurts as well as hot cinnamon rolls and pancakes. Being that this was included in the price definitely increased the rating in my mind. Overall it was a good hotel, close to campus. I would recommend.

8

Michael

Oct 12, 2025

·

Stayed 2 nights

Good breakfast

10

Brian Anthony

Jul 31, 2023

·

Stayed 1 night

Rooms were very comfortable and clean, as was the hotel itself. Staff was friendly and efficient. The breakfast in the morning had a lot of variety and was really good. Had a wonderful stay!

10

Ingrid

Dec 12, 2022

·

Stayed 19,323 nights

Staff is always super friendly! Breakfast was amazing. Love this hotel!

10

Nilda

Feb 21, 2023

·

Stayed 2 nights

The breakfast staff were super friendly and the food was great. I wish the hotel had offered better rates or a discount for the Ithaca Loves Teachers week.

10

Melissa

Jun 14, 2024

·

Stayed 2 nights

Hotel was clean and in a perfect location close to exit and SUNY Cortland. Huge room. Buffet breakfast was excellent. Would definitely stay again.

4

MANN

May 30, 2024

·

Stayed 4 nights

No hot water for the tea . Coffee was warm in the afternoon.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$135
February	$137
March	$138
April	$163
May	$196
June	$187
July	$212
August	$214
September	$190
October	$193
November	$161
December	$131

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $241	16 $224	17 $179	18 $259	19 $258
20 $150	21 $147	22 $147	23 $156	24 $193	25	26
27 $155	28 $159	29 $159	30 $156

Su	Mo	Tu	We	Th	Fr	Sa
				1 $181	2 $283	3 $283
4 $135	5 $152	6 $156	7 $156	8 $156	9 $278	10
11 $206	12 $162	13 $180	14 $142	15 $149	16 $362	17 $361
18 $143	19 $143	20 $143	21 $143	22 $162	23 $278	24
25 $131	26 $139	27 $147	28 $147	29 $147	30 $275	31 $325

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed with Sofa Bed, Accessible (Communications)

Standard Room

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express - Cortland by IHG

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