Name: Visitor's Inn
Address: 649 Main Street West, Westdale, Hamilton, Canada, Hamilton, Ontario, CA
Price range: $103–$207 per night
Rating: 9.05

What guests think

Across many reviews, Visitor's Inn is praised for very clean rooms and public spaces, friendly staff, comfortable beds, and useful amenities like an indoor pool, hot tub, sauna, and gym, offering solid value near McMaster and the highway.

Many also like the on-site restaurant, though breakfast is not included and hours can be limited or closed on some days, with occasional slow service. Common drawbacks include traffic noise from the surrounding roads, tricky access or parking during construction, and sporadic issues such as hot tub jets, room odors, temperature control, or worn mattresses. Expect a clean, comfortable stay with convenient access, but bring earplugs and plan meals around restaurant hours.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests frequently highlight the indoor pool, hot tub, sauna, and gym, plus easy on-site parking. Some report limited restaurant hours, occasional hot tub/pool cleanliness or jet issues, and rare periods of restricted pool access.

Related guest reviews

10

Jodie

Jul 9, 2025

·

Stayed 1 night

Pool, hot tub, sauna, workout room, good breakfast (though not included), clean clean clean!

10

Anthony

Sep 14, 2025

·

Stayed 2 nights

It was a very nice hotel. The hotel pool and room were extremely clean and felt very luxurious nice amenities like ice and water also a well stocked vending machine will definitely stay again was lucky to have the pool room to ourselves during the day and was happy to see even though the hotel is smoke free there are spots on the property further away from the hotel to smoke

8

Matthew

Oct 6, 2025

·

Stayed 2 nights

I will say that the hot tub and pool are usually above average. This stay I was extremely sad to say it didn’t look like the pool/hot tub area had been cleaned. It seemed ok until I got in and noticed the about of dirt around the water’s edge.

10

Kate

Oct 31, 2025

·

Stayed 1 night

The pool and hot tub were excellent

10

ian

Jan 5, 2026

·

Stayed 1 night

nice clean room in a hotel with an indoor pool and hot tub, also excellent customer service

8

Dwayne

Sep 15, 2025

·

Stayed 4 nights

Pool and hot tub were great. Rooms a little small. The restaurant is closed Monday and closed early Sunday night

10

Valerie Jeanne Edmonde

Nov 15, 2025

·

Stayed 1 night

Friendly front desk agent, excellent room, very clean. My only issue was the hot tub jets were not jetty at all and that was my main reason for choosing this hotel. Over all it was a great little place to stay at.

10

Bradley

Sep 2, 2025

·

Stayed 1 night

We stay here several times a year as it is convenient to taking our daughter back to University. We usually don't have time to use the pool but this stay we did. Most hotels we've stayed at have very small pools but this one is nicely sized. They also have a hot tub and dry sauna. I nice way to unwind after a long drive. Will make sure to make time to use these more going forward.

10

Lisa

May 15, 2025

·

Stayed 3 nights

Very clean and spacious rooms. Staff were friendly and approachable. The hotel was quiet and close to food/grocery stores. The pool was rented out during the day for a life guard class (which we thought was odd), so access was a bit limited…but this didn’t impede our stay! We enjoyed this trip and would highly recommended the Visitors Inn!

10

Sarah

Nov 15, 2025

·

Stayed 5 nights

We loved staying at this welcoming hotel. The staff were friendly and the room spacious and very clean. The TV had great reception and good apps. My husband enjoyed the gym and the pool was lovely. There was plenty of easy parking outside. Special mention of the restaurwnt staff. Lovely food with excellent service.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently describe Visitor's Inn as very clean throughout, with rooms and public areas well kept. A few note lapses such as stained towels, odors, ants, or pool-area cleanliness issues.

Related guest reviews

4

Eric

Nov 11, 2025

·

Stayed 2 nights

The bed was damaged, with a large divot in it making it very uncomfortable to sleep in. There was some mold in the shower, and a strange smell from the bath soaps. Also, the room I was in was very close to the laundry area, and had very poor acoustic insulation, so it was quite loud at night. I don't know if it was just the one room with these issues; the rest of the hotel seemed clean and well-kept, and the staff themselves were friendly and helpful.

8

Matthew

Oct 6, 2025

·

Stayed 2 nights

I will say that the hot tub and pool are usually above average. This stay I was extremely sad to say it didn’t look like the pool/hot tub area had been cleaned. It seemed ok until I got in and noticed the about of dirt around the water’s edge.

10

John

Feb 24, 2026

·

Stayed 1 night

The hotel is very clean. They take pride in maintaining the property

4

Shanette

Dec 10, 2024

·

Stayed 1 night

The room was dirty Tub and toilet were gross Garbage everywhere outside The bins had garbage all around LOTS and the bins were not full The pool was nice but again each time we went it was dirty No towels Dirty towels on the floor Bathroom was yuk A little disappointing

10

Ellen

Nov 23, 2025

·

Stayed 1 night

The room was spotless. The cleaning staff were very friendly and courteous. Beds were comfortable with fresh cotton sheets. Would stay here again.

6

Colin

Apr 30, 2025

·

Stayed 2 nights

ants were crawling around in the bathroom

4

KYLIE

Oct 27, 2025

·

Stayed 1 night

Stains on the towels. Had to move rooms in the middle of the night because the smell of cigarettes was so strong. And the smell still came in went in the second room we were moved to, im not sure if its because of bad insulation or coming through the air vents.

10

Deirdre

Oct 21, 2025

·

Stayed 4 nights

The room was great, and the overall hotel was very clean. The kids enjoyed the pool. The outside surrounding area was a little noisy. The service at the desk, kitchen, and cleaning staff were very prompt, friendly, and accommodating.

10

Kathy

Dec 29, 2024

·

Stayed 1 night

We needed the icy walkway leading from the entrance to the parking lot salted. I found a false fingernail on the bathroom counter…

8

Kardjatou

Aug 13, 2025

·

Stayed 2 nights

The room was not vacuumed after the first night. I appreciated my stay. It was comfortable.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable with notably good beds; some suites offer kitchenettes and rainfall showers. Recurring drawbacks include traffic or hallway noise, occasional mattress wear or temperature-control problems, and a few smaller rooms.

Related guest reviews

4

Eric

Nov 11, 2025

·

Stayed 2 nights

The bed was damaged, with a large divot in it making it very uncomfortable to sleep in. There was some mold in the shower, and a strange smell from the bath soaps. Also, the room I was in was very close to the laundry area, and had very poor acoustic insulation, so it was quite loud at night. I don't know if it was just the one room with these issues; the rest of the hotel seemed clean and well-kept, and the staff themselves were friendly and helpful.

10

Joy

Feb 1, 2026

·

Stayed 1 night

Very comfy beds!!

10

Martin

May 4, 2025

·

Stayed 1 night

Very convenient location. Near highway & close to McMaster. There was noise from cars driving by on road at night. The rooms on other side of hall maybe quieter. The hallways & stairwells were very clean & had a fresh smell . Would recommend. Parking lot had curbs under reconstruction. Was almost completed.

10

Joy

Oct 28, 2025

·

Stayed 1 night

Beds are really comfy Wifi was a bit spotty

10

Csilla

Aug 14, 2025

·

Stayed 3 nights

Beautiful rooms. Comfy beds. Only thing was the pillows were a bit high for us. Otherwise super quiet and excellent room.

8

Isphara

Nov 8, 2024

·

Stayed 1 night

My queen bed had a hollow where you sleep on the left side.Room 310. This bed was against the window. I could not sleep properly. It was upsetting!

10

Emily

May 30, 2025

·

Stayed 1 night

Rooms were a bit smaller than expected, but still a good size. They had a playpen for my infant to sleep in, the rooms were clean with the beds made (also super comfortable).

10

Kathryn

Nov 7, 2025

·

Stayed 1 night

Room was spacious, clean, very comfy with nice pillows and blankets. Didn’t try the pool but will on my next stay. Lots of free parking as well.

6

Elizabeth

Jan 7, 2026

·

Stayed 1 night

A relatively clean building, but the smell of the room was very overpowering. I didn’t know if it was because it was cleaned well or if it was covering up a smell. The age of the amenities are showing. The bed was comfortable. It was a bit difficult to regulate the room temperature. It was decent for the price and close to McMaster Children’s Hospital, but I would opt to stay elsewhere next time.

4

Denise

Nov 17, 2025

·

Stayed 1 night

The room was 02 down on ground floor by the kanitors closet and laindry room. It was noisy all day and night

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, accommodating, and quick to help, with efficient check-in. A minority reported rude or unwelcoming front-desk interactions, confusing deposit policies, or inconsistent information (e.g., late checkout).

Related guest reviews

4

Lisa Naglins

Sep 18, 2025

·

Stayed 1 night

The check in gal was very rude, which was rather shocking. Informed management the next day and they took care of it promptly. Other than her, it was a very nice location and very comfortable beds!

10

Matthew

Nov 7, 2025

·

Stayed 2 nights

Staff is wonderful and helpful.

6

Elizabeth

Nov 7, 2025

·

Stayed 1 night

Room was fine but the mattress was horrible. I’ve stayed at this hotel over the past seven years when I travel to Hamilton and this was the worst night at this location. That mattress should be thrown out. By the time I got myself settled and into bed it was after 1:30 AM and it was not an appropriate time to request a room change. I did bring it up to the person at the front desk when I was checking out and they were surprised, but at the same time didn’t even care enough to offer some sort of compensation. A little bit apathetic to be honest. I also was very surprised to see a security guard, walking around the lobby and sitting in the front lobby. If something‘s going on, it’s not a good sign. I will reconsider booking this hotel for future trips.

10

Gerald

Jul 27, 2025

·

Stayed 3 nights

The staff were amazing. Always smiling and offering to help with anything we needed. Such a great experience. We will definitely book next time in town

10

Katherine

Oct 27, 2025

·

Stayed 3 nights

Clean rooms. Friendly staff. Free parking onsite. Pool and sauna. Housekeeping staff were very eager to help. Our coffee machine was not working and they replaced it right away. Would stay again and recommend it to friends and family.

8

Julie

Nov 20, 2025

·

Stayed 1 night

Great check in. The man was very courteous. Very helpful.

10

Ann

Sep 21, 2024

·

Stayed 1 night

Very pleasant staff.

10

Rachel

Apr 6, 2025

·

Stayed 2 nights

Front desk staff were exceptional throughout the stay. We needed extra towels and within 4 minutes of our call, we had them and they were warm! Very pleasant staff!

10

Brian

Apr 4, 2025

·

Stayed 1 night

Manager that checked us in was great ! He helped with our uber. Just great to deal with

4

Stephanie

Aug 10, 2025

·

Stayed 1 night

I booked a room for my brother, myself, and my two nephews for Saturday. I wanted to pay ahead so that it was an easy check in, so I called ahead on Thursday. The staff member I spoke with over the phone informed me that my card would be charged on the Friday for the cost of the room, which it was. However, when I arrived on Saturday, I was told I had to pay an additional $200 deposit on top of what I'd already paid. The concierge was incredibly unwelcoming and unsympathetic to the situation. Fortunately, I was refunded (still waiting for the money to go back on my card but that's due to my bank) and we were able to use another credit card to pay for the room. There's also no breakfast included and I wasn't informed by the concierge what time breakfast ended. They just said we could eat in the restaurant. The hospitality staff were the nicest staff members we interacted with in the entire hotel. They stayed open late and offered to serve us breakfast as long as we ordered quickly. The concierge in the morning was more accomodating, allowing us a late checkout, but still not friendly. I didn't feel welcomed at the Visitors Inn and I would not stay here again or recommend it to anyone else. I also didn't love staring at a United States of America flag that was posted outside my window.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for McMaster University/Hospital and highway access. However, traffic noise is a recurring complaint, walkability is mixed, and the one-way street/entrance and occasional parking-lot work can make access tricky.

Related guest reviews

10

Maria

Sep 26, 2025

·

Stayed 2 nights

Clean room. Location leaves room to be desired. Hard to access, on one-way road, nothing to eat nearby

10

Amy

Jan 4, 2026

·

Stayed 3 nights

Love the location - so close to Westdale and McMaster University. The rooms are clean and the staff is very helpful!

10

Angela

Mar 16, 2025

·

Stayed 1 night

Beautiful, clean hotel with a friendly staff.Easy access to 403 and two Go train stations.

8

Daniel

Sep 16, 2025

·

Stayed 1 night

Was a good stay for a night as I had an appointment in Hamilton. There is a highway right behind the Hotel that makes for loud traffic noise and it smelled like sewage outside, I was told this is normal for Hamilton prior to travelling there.

10

Amber

Oct 10, 2025

·

Stayed 1 night

The room was clean and the bed was very comfortable, we had a great sleep. The location is great, easy to get to from the highway and close the McMaster Hospital where we had an appointment to attend.

10

Terry

Nov 24, 2025

·

Stayed 1 night

Right off main highway. We went to a huge concert and walked down main street to it vs fight for parkibg etc. It was a 2km, 30 min walk but well lit and busy.

10

PATRICK SANGI

Oct 14, 2024

·

Stayed 3 nights

Very good spot, close to major hub of Go transit.

8

Jim

Sep 17, 2024

·

Stayed 5 nights

Great hotel but situated between noisy highway and noisy main street.

10

David

Sep 12, 2025

·

Stayed 2 nights

Getting into the hotel is a little strange, by way of a "bicycle lane / slip way just after traffic lights / bus stop!! Large billboard obscures hotel sign until the very last minute. Could prove dangerous in high traffic situations.

8

Dave

Oct 2, 2025

·

Stayed 1 night

Great hotel, I love the early check in. Not very walkable, but that rarely bothers me. Very convenient to the highway.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

The on-site restaurant earns praise for tasty, homemade-style food and friendly service. Breakfast is not included, hours can be limited or closed some days, and service may be slow when understaffed.

Related guest reviews

10

Luis

Feb 1, 2025

·

Stayed 1 night

The dining restaurant is amazing with very kind and comprehensive people. Kudos for the chef and her daughter.

10

Shelly

Sep 29, 2025

·

Stayed 1 night

I was very impressed. It meant my expectations over and above. Great food! The staff were amazing! S. Johnson

8

Erin

Jan 5, 2026

·

Stayed 1 night

Always a great stay! Restaurant isn't open much. But its still a favorite spot.

8

Carrie

Oct 4, 2025

·

Stayed 1 night

Check-in was friendly and efficient. Our room was a little musty but very clean. The pool is wonderful. And we have loved The Hungry Traveler restaurant in the hotel. Excellent food and service and we would stay here again for the delicious homemade meals. It’s not fancy but this hotel has the basics covered which was what we were looking for.

10

Cindy

Feb 19, 2026

·

Stayed 1 night

This is a great place to stay in Hamilton , it’s clean, rooms are great and staff are friendly. We are at the on site restaurant and the food was fantastic and our server was super friendly. Quick uber ride TD coliseum, walkable (25 min) in good weather. This is my second stay here and I would stay again

8

Gillian

Jun 20, 2025

·

Stayed 1 night

Restaurant was delicious. Unexpectedly, there was only one employee serving, taking orders AND making the food. She was grace under fire and so lovely.

10

Mike

Feb 14, 2026

·

Stayed 1 night

All good except no free breakfast included

10

Christopher

Oct 19, 2025

·

Stayed 3 nights

Great stay, nicely maintained and updated property. Very clean and quiet. Breakfast was good but a little slow, fine for a casual morning.

8

Jackie

Aug 28, 2024

·

Stayed 1 night

We stayed one night so we could attend a Celebration of Life for a very dear Uncle. The front desk attendants were very friendly, polite & very sweet, especially the young lady who recommended places for us to eat walking distance from the hotel; very helpful. Our room was very clean & fresh with lots of pillows for comfort:) It was stated on the website when I paid for our room that there was a free continental breakfast included, but we had to pay for our breakfast:(

6

Ramie

Jun 11, 2025

·

Stayed 1 night

Booked this hotel for its close location to McMaster hospital. Staff was great but overall a little underwhelmed for a couple of reasons. No blackout curtains (travelling with a baby and nap/bedtime was impossible), restaurant and bar was closed on Tuesday. Lack of security cameras around back side of building (exterior door was in room) and no swing lock. Advertised on Expedia as included breakfast and a crib in room, we did not receive either. We checked out by 7am maybe breakfast started later? Hotel also did not have any extra pillows, not even 1 extra. Clean hotel but we had hoped for a little more.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$95
February	$106
March	$118
April	$109
May	$124
June	$127
July	$120
August	$125
September	$120
October	$114
November	$113
December	$101

Su	Mo	Tu	We	Th	Fr	Sa
				1 $126	2 $143	3
4 $124	5 $126	6 $129	7 $145	8 $124	9 $152	10 $142
11 $128	12 $130	13 $122	14 $130	15 $149	16 $154	17 $154
18 $117	19 $122	20 $117	21 $117	22 $136	23 $150	24 $144
25 $124	26 $127	27 $117	28 $130	29 $117	30 $129	31 $146

Visitor's Inn

Prices for Visitor's Inn

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Queen Beds

Superior Room, 2 Queen Beds, Kitchenette

Junior Suite, 1 King Bed, Jetted Tub

Superior Room, 1 King Bed, Kitchenette

Deluxe Room, 1 King Bed

Family Suite, 2 Bedrooms, Kitchenette

Luxury Suite, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Ground Floor

Guest reviews of Visitor's Inn

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Visitor's Inn

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $185
20 $115	21 $125	22 $103	23 $104	24 $141	25 $207	26
27 $108	28 $107	29 $108	30 $107