Best Western Hotel Causeway Bay

Great

nice view, friendly staff, but a few items to improve: villa room is too small while the outside balcony is spacious, suggest to cut the balcony space and make it as the room. blanket has some smell.

i was wondering about the exact situation as many reviews were bad and a lot of Best Western hotels are indeed in bad shape. This one was actually the best one I have stayed in in a while. + Excellent location I wish the window could be opened a little more as it gets damp quite easily inside. Also the airco is loud.

AVOID! Shockingly poor service and weathered rooms! I am not a fussy traveller and stayed im BW brand hotels in at least 5 countries and this experience was so disappointing I don't think I will be rushing back. The reception were completely unhelpful - upon checkin they refused to give me my prepaid room because my name said "Iggy" and not "Ignas" as per my passport. They said i will just have to make a new reservation. JOKERS! I contacted the hotel app i booked it through and they have updated the reservation in seconds. The reception said "they will accept the amendment on this one ocassion only" - trying to pretend they did not just try to scam me to pay for the same nights twice. There was a manager there too, he kept repeating same things as well. Even when I asked what would be the best course of action they just kept saying "book.new reservation". Finally got my room and its pretty disappointing too - black mold in the bathroom, cracking and stained walls, very loud aircon with unstable airflow.. At least the view is decent, cause I am struggling to find anything positive to say.

The water was brown and dirty Can’t shower