The Holman Grand Hotel

It was a very nice hotel. If you do not take valet parking for an extra $35 per night, you have to park in the street or in the underground parkade. This is not ideal if you travelling with children or in inclement weather.

Great room,, gym and hot tub! Excellent restaurant and location.

You have to wake up at 7 am to get a chance at a late check out. Winter has no parking so we went out for the evening and parked at queen street parkade. They look the mall at night. Long cold walk back to hotel. Pool closed for 3 hours during the day is excessive.

Shops near by was great Rooms were great had an excellent view Pool area was great

Pros: clean, fantastic location and staff, valet parking is fast, dog friendly, very quiet for a full house. Cons: Smoke and homeless around the entrance, terrible self parking, no control over room temp. No drawers to unpack, just the closet. We had fantastic cleaning staff/service.Valet was worth it and fast. Room temp would not set below 19 and room was way too warm. Front desk advised that this is a management decision to set at 19 and gave us a bulky stand fan - but no space to put it - kept having to get up to adjust it all night. For the 2nd highest rated / priced hotel in the area, it was not what I expected when I arrived. Problems were resolved quickly though, but too many of them for this price/night ($330 cad). The hotel lobby is located a mall hallway and it felt like checking into a 2 star, not 5. Overall there’s quality here and I would go back but it would be my second choice.

centrally located, a pool, a restaurant and attached to a shopping center!

Pool, spa and gym were clean and all in working order. Proximity to all amenities make the property walkable to everything in the city

Pool and hot tub were very nice accessibility hours worked well

Prestigious and clean hotel and pool

Very relaxing stay and the pool and hot tub are excellent

Staff are very polite & accommodating. Premium bedding pillow top mattress with down comforters.Free toiletries, walk in shower. Refrigerator with a variety of coffee. Daily housekeeping. Definitely recommend this place.

This room was NOT CLEAN. The toilet had marks someone left and the bed had hair in it. We had a lovely stay otherwise as the surrounding area was enjoyable. But do not stay here

Room was clean, pillows were amazing, and view was gorgeous at night looking over the towns Christmas lights

Beautiful clean.

It was a super clean room. Ended up with an upgrade to a posh executive room. Pretty cool.

Excellent location. Clean and well maintained.

Room is a bit run down, shower didn’t work properly, pool area was not clean

Wonderful, very comfortable and clean.

Exceptional staff in every way. Great location. Super clean (except spa perimeter could really use some extra scrubbing). Junior suite really well appointed. This one is an 11/10.

Staff were very friendly and facilities were very clean.

Beautiful hotel, comfortable room with a great view, friendly staff, great stay

Clean, modern if somewhat small room. Overall nice.

We booked two queen beds, and found ourselves in the Penthouse suite, with a huge personal deck overlooking Charlottetown and the harbour, a fantastic room with a massage water-jet tub, separate shower, huge floor to ceiling windows with powered vertical blinds, and super-comfortable beds. It felt like we were living like the Roy family in “Succession” (albeit without needing to be awful human beings). It was magical. The valet parking is off-site, but super-efficient. Far, far exceeding our expectations!

Enjoyed the junior suite, only complaint is that the walls are paper thin and you can hear those next door or above. Nice lobby and room features.

The view was spectacular from the 9th floor. Hotel was clean, beds were comfortable. Walk in shower was great. Walking distance from shops and restaurants was convenient. I would recommend staying at this hotel.

Great customer service, clean, attractive and modern rooms except for the television which was older and had no streaming options or chrome cast capabilities. Pet friendly!

Unable to sleep due to a very loud pulsing noise coming from the AC unit which unfortunately the staff couldn’t do anything about.

This hotel is in a fantastic downtown location. It is easily walkable for tourists like us. The room was average in size and was fine for a quick 2 nights. The service we received from the front desk was outstanding. It far outshines many of our other experiences in 4 star hotels. Items that need improvement: AC in room was inconsistent and we were very hot. After complaining to the front desk, they said they would send someone up to repair it. At first it seemed to work, but then it stopped. It cooled the room for about 20 min and then stopped. This is tough in summer and at night. We complained again to the front desk and they were very understanding--top notch service. The water temperature was inconsistent. When turning on the cold water in the bathroom, it took several minutes for it to cool down. It was literally 2-3 minutes (not seconds) of running water before it became cold. The whole bathroom floor got wet when we took a shower. It was one of those longer standing shower stalls with a glass surround and no door. There was a gap in the glass to allow you to get in, but that gap also allowed a lot of water to get out. I asked for extra towels to mop up the floor. The last point I found unusual was that the cleaning staff would ride the elevators with their big laundry bins in tow. This led to some really tight elevator rides. There was never a "I'll wait for the next one" moment. It seemed there was no friendliness towards guests from cleaning staff.

Location was ideal for accessing downtown area. A bit disappointed in quality of room in that furnishings were cheap and simple. Room layout was cut up with an unnecessary wall partially separating sleeping area from living area. Also bathroom off of bedroom had frosted glass door that allowed too much light into sleeping area at night.

Beautiful room, high-end amenities, exceptional view, and truly welcoming staff. We were impressed with everyone we interacted with. Would definitely stay again! Highly recommend!

Central location. Friendly efficient staff quick check in and checkout. Valet service also quick and efficient. Rooms big and very clean

The staff was super amazing and made stay so awesome!

This review is about my booking, rather than my room. I booked two nights through Expedia and then cancelled those nights and booked the two nights immediately before. I have the cancellation screenshot from Expedia. I was charged for the cancelled nights. Expedia said the hotel has to refund it because I cancelled. The hotel said Expedia has to refund it because they didn't notify the hotel - leaving me stuck in the middle. I've been a heavy user of Expedia for years and have never experienced anything like this. Also, when we were checking out of our actual nights, I noted that the charges had hit my credit card twice (it turned out this was the cancelled nights) - I asked, but the staff assured me I would only be charged once. Between the Holman and Expedia, this was a bit of a customer service disaster and I would not, as a result, recommend the hotel even though the location is excellent.

Great stay that was overshadowed by the check-in experience. Gentleman at front desk said my corporate credit card was not working. Instead of working for a solution, be said that I could not have a room (jr suite). I asked to speak to a manager and he said no one has in on weekends. I asked why the computer said a voice approval would be okay, and he didn't have an answer. Just said nope, no room for you today. His colleague took over and within 10 seconds, I had my room. She was lovely. When I asked him if he thinks perhaps he should take responsibility, he says 'I guess maybe it was my fault" after first accusing me of using a different credit card with his colleague. It was so bizarre and out of character for what is normally a great hotel Unfortunatley I cannot take the chance of being denied a room due to technical incompetence and will not be back. You would think at $370/night with tax, a little professionalism wouldn't be too much to ask.

Really appreciated the early check. Staff went out of their way to take care of us.

Everything and everyone were exceptional except the manager’s attitude, Luke Thompson. If he treats hotel's guests like that I can't imagine how staff be treated.

Front desk staff were excellent

The front desk staff was above and beyond. Very personable and welcoming. The hotel is top notch for the city it's in.

I interacted with front desk staff from all three shifts. All front desk staff were incredibly helpful from parking to restaurants to activities to stores I was interested in. Just superb front desk staff.

We were floored by the amazing service offered at the Holman Grand Hotel! They were so accommodating, offered great advice and solutions to any issues we faced. Our family had a great vacation! We'd recommend this hotel to anyone and will definitely be back!

We loved everything about the property the location is exceptional. We had an issue checking in because expedia did not forward our reservation to the property and we were lucky to get the last room available. The staff were excellent at handling the problem.

The state at the hotel itself was very nice. It was clean, great location to shops, dining and attractions. The area around the hotel, though is very rundown. Lots of construction and unhoused persons.

Great hotel clean quite friendly staff. Centrally located to everything. Beautiful view

Wonderful hotel with the perfect location.

Pros: clean, fantastic location and staff, valet parking is fast, dog friendly, very quiet for a full house. Cons: Smoke and homeless around the entrance, terrible self parking, no control over room temp. No drawers to unpack, just the closet. We had fantastic cleaning staff/service.Valet was worth it and fast. Room temp would not set below 19 and room was way too warm. Front desk advised that this is a management decision to set at 19 and gave us a bulky stand fan - but no space to put it - kept having to get up to adjust it all night. For the 2nd highest rated / priced hotel in the area, it was not what I expected when I arrived. Problems were resolved quickly though, but too many of them for this price/night ($330 cad). The hotel lobby is located a mall hallway and it felt like checking into a 2 star, not 5. Overall there’s quality here and I would go back but it would be my second choice.

Great service, comfortable rooms, and an excellent location

great location, friendly staff, reasonably priced!

The hotel is the perfect location. Shops and restaurants everywhere. Everything you want to do in Charlottetown is very walkable from the hotel. The hotel itself is clean and quiet and staff are friendly and helpful. Room was nice with water view.

Great location. Lots of restaurants with great seafood options

First time in Charlottetown. This hotel exceeded expectations. Clean, friendly, centrally located!

2 day business trip. Perfectly located in town, within walking distance to shops and restaurants. Staff extremely friendly and accommodating. Restaurant in lobby, food was delicious and on point. Ice cream shop up the street is definitely a must try. Will stay again.

Front Desk staff very amiable and good information. Room had a great view. Very clean, comfortable. Restaurant in Hotel excellent

We had a very pleasant stay here. Our room was clean and comfortable, and the location is great for walking anywhere downtown. The service from the front desk staff and in the bar was warm and professional.

Great hotel, comfy clean rooms. Restaurant was delicious

Excellent accommodations. Room was clean and comfortable. Super helpful staff, and they're quick to assist. Breakfast is not included but Redwater Rustic Grille is just downstairs and open from 7am. There are plenty of options in the area.

Truly a 5-star experience. Wonderful staff. Great rooms. Excellent restaurant. Perfect location.

There was no breakfast available !

Great hotel. Especially if you are seeing a show at confederation center. Restruant was outstanding. Lots lf choices and the food was great. If it is raining there is a mall attached with all kinds of shops.

Comfortable room with an excellent view of the Harbour. On site restaurant was convenient. Excellent food, chowder was exceptional. A bit pricey. Staff were fabulous, did everything to help us out.

Check In was friendly and efficient. General manager personally reviewed our reservation and welcomed us to the hotel. Dinner in the Hotel Restaurant was prefect! Redwater Rustic Grill- 5 Star Amazing hotel-Fantastic restaurant.