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Hotel Sonia Otaru

US$99

/ night

Avg. for September

Hotel Sonia Otaru - Image 1

Hotel Sonia Otaru - Room

Hotel Sonia Otaru - Room

Hotel Sonia Otaru - Reception

Hotel Sonia Otaru - Restaurant

Prices for Hotel Sonia Otaru

Select dates to see prices and availability

US$99

/ night

Avg. for September

Monthly average prices

Nightly prices at Hotel Sonia Otaru average US$44 in the cheapest month (April) and US$112 in the most expensive month (February), based on the last 12 months.

Average nightly price at Hotel Sonia Otaru by month, last 12 months (USD)
Month	Average price
January	US$82
February	US$112
March	US$71
April	US$44
May	US$71
June	US$80
July	US$108
August	US$101
September	US$99
October	US$86
November	US$83
December	US$95

Most expensive: February (~US$112)

Cheapest: April (~US$44)

About this property

Take advantage of recreation opportunities such as hot springs, or other amenities including complimentary wireless internet access and a vending machine.

Parking
Restaurant
Non-smoking rooms
Dry cleaning
Housekeeping
Safe-deposit box

Location

Ironai 1-4-20, Otaru, Japan

Otaru Canal (0.1 Miles)

Nichigin-dōri (0.1 Miles)

Otaru City General Museum Ungakan (0.2 Miles)

Stained Glass Museum (0.2 Miles)

Otaru Art Village (0.2 Miles)

Otaru City Art Museum (0.4 Miles)

More location info

Guest reviews of Hotel Sonia Otaru

8.3

Very good

Based on 7,088 verified reviews

Who stays here?

Business

4%

Couple

32%

Family

35%

Group

17%

Solo

9%

What guests think

AI-generated summary based on recent guest reviews

Across many reviews of Hotel Sonia Otaru, guests praise its superb canal-side location and views, on-site onsen, and overall convenience, while noting dated rooms in some wings, crowding at baths and breakfast, and limited parking that may incur extra fees.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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What guests think

Across many reviews of Hotel Sonia Otaru, guests praise its superb canal-side location and views, on-site onsen, and overall convenience, while noting dated rooms in some wings, crowding at baths and breakfast, and limited parking that may incur extra fees.

Cleanliness feedback varies from very clean spaces to reports of mold, dust, and bathroom odors. Room sizes and layouts differ; some enjoyed spacious canal-view rooms and comfortable beds, while others found compact bathrooms and noise from corridors or traffic. Most staff interactions are warm, but limited English, slow or rigid processes (check-in and luggage storage cutoffs), and parking limits affect stays; expect a scenic, convenient base with solid amenities and some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site onsen with canal views is a highlight, though it can be small or crowded at peak times; some mention no sauna. Parking is available but limited, sometimes paid or off-site and a bit confusing; lounge space and massage chairs are modest.

Related guest reviews

10

Natsuko

11 Aug 2025

·

Stayed 2 nights

Very close to the Otaru canal and museums, shops and restaurant. The big bathes with natural spring water is excellent.

Very close to the Otaru canal and museums, shops and restaurant. The big bathes with natural spring water is excellent.

8

Ryuichi

20 Aug 2025

·

Stayed 2 nights

駐車場は先着順とのことです。

駐車場は先着順とのことです。

8

Yasunobu

1 Sept 2025

·

Stayed 1 night

駐車場料金が高い。満車で近くの駐車場に停めたが、そちらの方が安くて結果的に良かった。

駐車場料金が高い。満車で近くの駐車場に停めたが、そちらの方が安くて結果的に良かった。

10

Levi

24 Jan 2026

·

Stayed 2 nights

Best location, walkable to everything including the station. Great view of the canal from the spa. Amenities were great as well as all staff

Best location, walkable to everything including the station. Great view of the canal from the spa. Amenities were great as well as all staff

6

hideki

30 Sept 2024

·

Stayed 1 night

無料駐車場が少なすぎて、有料駐車場に停めなくてはならなかった点が残念でした

無料駐車場が少なすぎて、有料駐車場に停めなくてはならなかった点が残念でした

8

tadahiro

23 Nov 2025

·

Stayed 1 night

お風呂は別棟だったが運河が見えてよかった。朝も入浴したが、朝日と運河がとてもきれい。

お風呂は別棟だったが運河が見えてよかった。朝も入浴したが、朝日と運河がとてもきれい。

10

Karine

8 Aug 2025

·

Stayed 1 night

Very convenient location between the rain station and the main attraction street. Very cozy cute hotel. The bathroom was super small though. Breakfast buffet was pretty good and well organised, online waiting room really helped. Per my understanding parking is limited, but we did not have a car. View of the canal was nice. Onsen was pretty small, but at least not that crowded. No sauna and both baths were pretty hot. Other than that, I would stay there again.

Very convenient location between the rain station and the main attraction street. Very cozy cute hotel. The bathroom was super small though. Breakfast buffet was pretty good and well organised, online waiting room really helped. Per my understanding parking is limited, but we did not have a car. View of the canal was nice. Onsen was pretty small, but at least not that crowded. No sauna and both baths were pretty hot. Other than that, I would stay there again.

10

志保

3 Aug 2025

·

Stayed 1 night

大浴場の洗い場待ちがありました。待ってる人がいて落ち着きませんでした

大浴場の洗い場待ちがありました。待ってる人がいて落ち着きませんでした

10

MITSUNORI

29 Aug 2025

·

Stayed 1 night

目の前の小樽運河も良く見え、朝ビュッフェの整理券を遠隔で取得出来るなど満足です。ただ朝のお風呂開場時間がもう少し早いとうれしいです。また冷蔵庫の扉がベッドに干渉することも気になりました。

目の前の小樽運河も良く見え、朝ビュッフェの整理券を遠隔で取得出来るなど満足です。ただ朝のお風呂開場時間がもう少し早いとうれしいです。また冷蔵庫の扉がベッドに干渉することも気になりました。

8

YAMADA

24 Sept 2025

·

Stayed 1 night

温泉があまり広くなくラウンジもマッサージ機２つだけ置いてあるだけの広くないスペースだけで寂しい。それ以外はよかったです。

温泉があまり広くなくラウンジもマッサージ機２つだけ置いてあるだけの広くないスペースだけで寂しい。それ以外はよかったです。

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness and maintenance are inconsistent: many guests found rooms and baths clean, but others reported bathroom odors, mold, dust, hair, and stained or worn fixtures.

Related guest reviews

4

Hiromitsu

1 Aug 2025

·

Stayed 1 night

掃除が適当。額の絵は斜めで中身がテープが外れてずり落ちていた。額の上にはほこりが沢山（5mm位）たまっていた。

掃除が適当。額の絵は斜めで中身がテープが外れてずり落ちていた。額の上にはほこりが沢山（5mm位）たまっていた。

6

JUNKO

6 Mar 2025

·

Stayed 1 night

良い温泉でしたが､引き出しの中がほこりだらけでびっくりしました

良い温泉でしたが､引き出しの中がほこりだらけでびっくりしました

10

Eddy

28 Dec 2025

·

Stayed 1 night

很整潔！

很整潔！

10

サヤ

13 Sept 2025

·

Stayed 1 night

とても綺麗でよかったです

とても綺麗でよかったです

6

ジュンコ

24 Aug 2025

·

Stayed 1 night

コンフォートツインを利用しました。バスルームがとにかく臭かったです。生乾き臭が換気扇をつけっぱなしにしても取れず、湯船に口呼吸で(鼻で呼吸すると臭いので)浸かりました。浴槽と壁の隙間にカビが見えるのも気持ちが悪かったです。こんなに臭いバスルームは初めてでした。また、チェックアウト後の荷物預かりが14時までと制限があることに不便さを感じました。部屋は落ち着いた雰囲気で良かったですし、朝食は美味しかったので、尚更残念でした。

コンフォートツインを利用しました。バスルームがとにかく臭かったです。生乾き臭が換気扇をつけっぱなしにしても取れず、湯船に口呼吸で(鼻で呼吸すると臭いので)浸かりました。浴槽と壁の隙間にカビが見えるのも気持ちが悪かったです。こんなに臭いバスルームは初めてでした。また、チェックアウト後の荷物預かりが14時までと制限があることに不便さを感じました。部屋は落ち着いた雰囲気で良かったですし、朝食は美味しかったので、尚更残念でした。

10

SUNYOUNG

11 Nov 2025

·

Stayed 1 night

部屋の清潔さも含めて、とってもサービスもよく、大浴場もあって本当によかったです。

部屋の清潔さも含めて、とってもサービスもよく、大浴場もあって本当によかったです。

6

cirlce

10 Aug 2023

·

酒店在運河旁, 晚上可在房間看到運河夜景, 距離JR站10分鐘路程, 不建議拉行李來, 退房後行李只能寄存至2PM 房間較老舊且清潔一般, 廁所板有明顯未抹乾淨的污漬, 洗手盆有毛髮, 床單被單也有明顯污漬

酒店在運河旁, 晚上可在房間看到運河夜景, 距離JR站10分鐘路程, 不建議拉行李來, 退房後行李只能寄存至2PM 房間較老舊且清潔一般, 廁所板有明顯未抹乾淨的污漬, 洗手盆有毛髮, 床單被單也有明顯污漬

10

EUNZOO

22 Jan 2026

·

Stayed 1 night

깨끗한 객실, 서비스 모두 만족스러웠습니다

깨끗한 객실, 서비스 모두 만족스러웠습니다

6

Gyoung Hoon

16 Mar 2024

·

Stayed 2 nights

Not clean.

Not clean.

6

Devin

23 Jan 2025

·

Stayed 3 nights

Very nice hotel, however property was surprisingly dirty on close inspection. Mold in bathroom for example, damaged furniture. While staying here i became very ill, however staff were very accomodating and area around hotel is very ideal. Lots of tourist areas and very walkable. Main issue was cleanliness of the room.

Very nice hotel, however property was surprisingly dirty on close inspection. Mold in bathroom for example, damaged furniture. While staying here i became very ill, however staff were very accomodating and area around hotel is very ideal. Lots of tourist areas and very walkable. Main issue was cleanliness of the room.

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AI-generated summary based on recent guest reviews

Rooms

Rooms vary widely in size and style: some are spacious with canal views and comfy beds, while others feel small with compact bathrooms and layout quirks; noise from corridors, traffic, or appliances is sometimes noted. Wi‑Fi can be slow.

Related guest reviews

4

Tomoko

8 Sept 2025

·

Stayed 1 night

チェックイン時スタッフが2名しかおらず、時間が非常に掛かりました。部屋内の冷蔵庫のモーターが、うるさくて、電源を切るしかありませんでした。

チェックイン時スタッフが2名しかおらず、時間が非常に掛かりました。部屋内の冷蔵庫のモーターが、うるさくて、電源を切るしかありませんでした。

8

KYOKO

23 Oct 2025

·

Stayed 1 night

目の前が運河で景色も良く快適でした。モール温泉も気持ちよかったです。ただ3人で泊まるには少し狭かったです。

目の前が運河で景色も良く快適でした。モール温泉も気持ちよかったです。ただ3人で泊まるには少し狭かったです。

6

Yee Mei

28 Oct 2024

·

Stayed 1 night

有歷史的酒店，天台有風呂，位置面對河景，清潔度一般，WiFi好慢，早餐水平尚好接受

有歷史的酒店，天台有風呂，位置面對河景，清潔度一般，WiFi好慢，早餐水平尚好接受

10

Kiyono

29 Aug 2025

·

Stayed 1 night

目の前が小樽運河で景色がとても良い。部屋も十分な広さで快適に滞在出来た。朝食がとても美味しかった。また、小樽に滞在するときは利用したいです。

目の前が小樽運河で景色がとても良い。部屋も十分な広さで快適に滞在出来た。朝食がとても美味しかった。また、小樽に滞在するときは利用したいです。

8

Toshihiro

11 Oct 2024

·

Stayed 1 night

トイレのスペースが狭くて困りました

トイレのスペースが狭くて困りました

8

James

15 Feb 2025

·

Stayed 2 nights

Beautiful place but a little dated in the rooms and small

Beautiful place but a little dated in the rooms and small

8

YASUYUKI

23 Mar 2025

·

Stayed 1 night

The scenery was nice, but the sound of cars driving along the canal in the morning was quite loud. It was a shame that we could hear a lot of machinery noise. The bath was very nice, as it offered a great view. The breakfast was also quite good.

The scenery was nice, but the sound of cars driving along the canal in the morning was quite loud. It was a shame that we could hear a lot of machinery noise. The bath was very nice, as it offered a great view. The breakfast was also quite good.

6

Reiko

21 Aug 2025

·

Stayed 1 night

The building seems to be pretty old and outdated. The view from the room was good, however.

The building seems to be pretty old and outdated. The view from the room was good, however.

6

ヨシコ

9 Sept 2025

·

Stayed 1 night

お世話になりました。北館に宿泊しましたが廊下の声がよく聞こえて落ち着きませんね。朝食バイキングは種類も多くておいしかったです。

お世話になりました。北館に宿泊しましたが廊下の声がよく聞こえて落ち着きませんね。朝食バイキングは種類も多くておいしかったです。

8

lai won

27 Jun 2024

·

Stayed 1 night

Beds not comfy and furniture very old fashioned

Beds not comfy and furniture very old fashioned

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AI-generated summary based on recent guest reviews

Service

Many guests describe staff as friendly, helpful, and responsive. However, limited English ability, long check-in lines, strict policies (no early check-in, luggage storage only until early afternoon), and a few poor interactions led to uneven experiences.

Related guest reviews

8

Markus

11 Feb 2026

·

Stayed 4 nights

Som allt i Japan så var det trevligt och bra skött, lite dåligt med engelskakunskaperna vilket ledde till mindre bra konversationer kring rekommendationer på t.ex. restauranger.

Som allt i Japan så var det trevligt och bra skött, lite dåligt med engelskakunskaperna vilket ledde till mindre bra konversationer kring rekommendationer på t.ex. restauranger.

2

Nikoo

11 Feb 2026

·

Stayed 2 nights

I was physically assaulted by a staff member at this hotel after two consecutive mornings of discriminatory treatment. The same female host repeatedly denied me service despite visible open seating, then immediately accommodated Japanese guests who arrived after me. On the second morning, when I questioned this calmly, she became verbally aggressive and physically grabbed and pulled me in an intimidating and inappropriate way. I reported this to management, but instead of receiving care or protection after being physically assaulted by their staff, I was met with dismissal and clear bias against non-Japanese guests. There was no meaningful action taken. This incident made it clear that discrimination against foreigners is tolerated here and that guest safety is not taken seriously. What should have been a positive stay was completely overshadowed by harassment, physical abuse, and a lack of accountability. I would strongly caution non-Japanese travelers before staying here.

I was physically assaulted by a staff member at this hotel after two consecutive mornings of discriminatory treatment. The same female host repeatedly denied me service despite visible open seating, then immediately accommodated Japanese guests who arrived after me. On the second morning, when I questioned this calmly, she became verbally aggressive and physically grabbed and pulled me in an intimidating and inappropriate way. I reported this to management, but instead of receiving care or protection after being physically assaulted by their staff, I was met with dismissal and clear bias against non-Japanese guests. There was no meaningful action taken. This incident made it clear that discrimination against foreigners is tolerated here and that guest safety is not taken seriously. What should have been a positive stay was completely overshadowed by harassment, physical abuse, and a lack of accountability. I would strongly caution non-Japanese travelers before staying here.

10

Soh Yean

10 Nov 2023

·

Stayed 2 nights

Service was the best I have ever encountered. Thank you!

Service was the best I have ever encountered. Thank you!

4

Tomoko

8 Sept 2025

·

Stayed 1 night

チェックイン時スタッフが2名しかおらず、時間が非常に掛かりました。部屋内の冷蔵庫のモーターが、うるさくて、電源を切るしかありませんでした。

チェックイン時スタッフが2名しかおらず、時間が非常に掛かりました。部屋内の冷蔵庫のモーターが、うるさくて、電源を切るしかありませんでした。

6

philip

27 Jul 2025

·

Stayed 2 nights

Staff was not friendly. Got there at 2:45 and would let us check in 15 min early. Asked to help call a taxi and declined help. Good location but honestly better hotels to stay.

Staff was not friendly. Got there at 2:45 and would let us check in 15 min early. Asked to help call a taxi and declined help. Good location but honestly better hotels to stay.

8

Hiroshi

1 Feb 2024

·

Stayed 2 nights

gold member. no late check out. super rude staff urgently trying to kick you out to free their room

gold member. no late check out. super rude staff urgently trying to kick you out to free their room

10

??

14 Jul 2025

·

Stayed 1 night

フロント、レストランを含め、スタッフの方々の対応がよかったです。これに尽きます。朝ごはんも地元の料理が出ておいしかったです。友人と食べ過ぎ、お昼は食べられませんでした。

フロント、レストランを含め、スタッフの方々の対応がよかったです。これに尽きます。朝ごはんも地元の料理が出ておいしかったです。友人と食べ過ぎ、お昼は食べられませんでした。

8

Muneaki

17 Jul 2025

·

Stayed 1 night

設備、部屋共に綺麗で立地条件も良く楽しく一夜が過ごせました。朝食も美味しかったです。チェックイン当日客が集中したのかレセプションに長蛇の列が出来、チェックインに時間がかかりました。

設備、部屋共に綺麗で立地条件も良く楽しく一夜が過ごせました。朝食も美味しかったです。チェックイン当日客が集中したのかレセプションに長蛇の列が出来、チェックインに時間がかかりました。

10

chiu

26 Dec 2024

·

Stayed 2 nights

職員服務一流，英文程度好，有幫忙電召的士，房間傢私懷舊

職員服務一流，英文程度好，有幫忙電召的士，房間傢私懷舊

10

Ichaya

3 Mar 2025

·

Stayed 1 night

Good location, great service. Recommend.

Good location, great service. Recommend.

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AI-generated summary based on recent guest reviews

Location

Excellent canal-front location for sightseeing, with shops, restaurants, cruises, and attractions an easy walk away. The JR Otaru Station is a 10–15 minute walk with some slopes, which can be less convenient with luggage.

Related guest reviews

10

Masami

4 Nov 2025

·

Stayed 1 night

場所も分かりやすく　夜の散歩も快適でした小樽なので坂道は多かったのですが海辺まで足を伸ばしたり楽しく過ごせる場所にあります。

場所も分かりやすく　夜の散歩も快適でした小樽なので坂道は多かったのですが海辺まで足を伸ばしたり楽しく過ごせる場所にあります。

10

Kwan Leung

24 Oct 2025

·

Stayed 1 night

Good location, comfortable.

Good location, comfortable.

10

MAIMI

24 Aug 2025

·

Stayed 1 night

小樽駅をほぼまっすぐ歩くとホテルがあり、ホテルのすぐ近くに歩いて2分ぐらいの場所にファミリーマートがあって大変便利だと思います。小樽のオルゴール館まではだいぶ歩きますが、いろんなお店があるので巡って苦になることはありませんでした。

小樽駅をほぼまっすぐ歩くとホテルがあり、ホテルのすぐ近くに歩いて2分ぐらいの場所にファミリーマートがあって大変便利だと思います。小樽のオルゴール館まではだいぶ歩きますが、いろんなお店があるので巡って苦になることはありませんでした。

10

Kwong Meng

6 Jun 2025

·

Stayed 1 night

Great view of the canal. Conveniently located with access to many food options within walking distance.

Great view of the canal. Conveniently located with access to many food options within walking distance.

10

カズヤ

15 May 2025

·

Stayed 2 nights

駅から１０分ほど歩かなくてはならず、コンビニも数分歩かなくてはならない。ホテルに行く途中にコンビニはあるがそれを逃すと行く直すと面倒。

駅から１０分ほど歩かなくてはならず、コンビニも数分歩かなくてはならない。ホテルに行く途中にコンビニはあるがそれを逃すと行く直すと面倒。

10

Kazue

12 Oct 2023

·

Stayed 1 night

小樽駅からまっすぐ行くと小樽運河が見えてきます。その運河前に位置するのがホテルソニアです。 5分も歩けば小樽の観光のメイン通りです。駅ーホテルソニアー観光とロケーションも抜群にいいです。温泉大浴場もいいですよ。

小樽駅からまっすぐ行くと小樽運河が見えてきます。その運河前に位置するのがホテルソニアです。 5分も歩けば小樽の観光のメイン通りです。駅ーホテルソニアー観光とロケーションも抜群にいいです。温泉大浴場もいいですよ。

10

Chezlani

2 Jan 2026

·

Stayed 4 nights

Excellent location for our family ski stay in Otaru. Easy access to train/bus terminal, 30 mins bus ride to Asari Ski Resort. Awesome canal view and nice walkable area for exploring Otaru.

Excellent location for our family ski stay in Otaru. Easy access to train/bus terminal, 30 mins bus ride to Asari Ski Resort. Awesome canal view and nice walkable area for exploring Otaru.

10

Peter

8 Dec 2022

·

Stayed 2 nights

Close to canal

Close to canal

10

Kazue

14 Jun 2025

·

Stayed 2 nights

小樽駅からも近いし、堺町通り商店街にも歩いてすぐです。小樽運河クルーズの乗り場も目の前です。温泉もあり一日の疲れを癒してくれます。

小樽駅からも近いし、堺町通り商店街にも歩いてすぐです。小樽運河クルーズの乗り場も目の前です。温泉もあり一日の疲れを癒してくれます。

8

toshio

27 Aug 2025

·

Stayed 1 night

運河の目の前いいロケーションです。

運河の目の前いいロケーションです。

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for taste and variety, and the restaurant/cafe earn positive mentions, but crowds and waits occur. Several guests found some items average or disappointing (e.g., seafood quality, coffee), and seating can feel congested.

Related guest reviews

6

??

4 Nov 2023

·

Stayed 1 night

立地はとても良いです。スタッフの対応は親切で満足しています。また、温泉の泉質もよくまた来たいと思えるほどでした。以下、残念なところで改善、対策が必要かと思います。・朝食が期待したほどではなかった。海鮮丼の具材が冷凍ものでした。北海道、小樽まで来て冷凍の海鮮は意味が分かりません。白米とブッフェではなかなかない大きさの焼き鮭は美味でした。・3棟の宿泊客が一つの大浴場に集まり、洗い場の空席待ちが脱衣所まで延びる。後ろに立たれながらのお風呂は非常に不愉快でした。時間をズラして行ったにも関わらずでしたので、1番混む時間帯は地獄だと思います。次回小樽へ行く時は別のお宿に、行くと思います。

立地はとても良いです。スタッフの対応は親切で満足しています。また、温泉の泉質もよくまた来たいと思えるほどでした。以下、残念なところで改善、対策が必要かと思います。・朝食が期待したほどではなかった。海鮮丼の具材が冷凍ものでした。北海道、小樽まで来て冷凍の海鮮は意味が分かりません。白米とブッフェではなかなかない大きさの焼き鮭は美味でした。・3棟の宿泊客が一つの大浴場に集まり、洗い場の空席待ちが脱衣所まで延びる。後ろに立たれながらのお風呂は非常に不愉快でした。時間をズラして行ったにも関わらずでしたので、1番混む時間帯は地獄だと思います。次回小樽へ行く時は別のお宿に、行くと思います。

10

Yuichi

19 Oct 2024

·

Stayed 1 night

All good. Food was great in hotel restaurant

All good. Food was great in hotel restaurant

4

エミコ

29 Jul 2025

·

Stayed 1 night

朝食こんなに待たされるなら混み合う事を事前に報告してほしいのと　順番きたのにツレがいないと後回しにされ　お連れさまはいないのか再度聞かれた。ひとりだとダメなんでしょうか？朝から失礼でイヤな気持ちになった。

朝食こんなに待たされるなら混み合う事を事前に報告してほしいのと　順番きたのにツレがいないと後回しにされ　お連れさまはいないのか再度聞かれた。ひとりだとダメなんでしょうか？朝から失礼でイヤな気持ちになった。

10

Kiyono

29 Aug 2025

·

Stayed 1 night

目の前が小樽運河で景色がとても良い。部屋も十分な広さで快適に滞在出来た。朝食がとても美味しかった。また、小樽に滞在するときは利用したいです。

目の前が小樽運河で景色がとても良い。部屋も十分な広さで快適に滞在出来た。朝食がとても美味しかった。また、小樽に滞在するときは利用したいです。

8

??

5 Aug 2025

·

Stayed 1 night

朝食バイキングは写真より見劣りした。終盤に行ったら品切れの料理もあった。部屋はリフォーム済みだったが洗面の排水口だけ錆があった。それ以外はとても良いホテルでした。

朝食バイキングは写真より見劣りした。終盤に行ったら品切れの料理もあった。部屋はリフォーム済みだったが洗面の排水口だけ錆があった。それ以外はとても良いホテルでした。

8

Raymond

30 Jan 2025

·

Stayed 1 night

Great Hotel! I wouldn't think twice about staying here again. Cafe was great & breakfast was also excellent!

Great Hotel! I wouldn't think twice about staying here again. Cafe was great & breakfast was also excellent!

8

Yasuhiiko

5 Aug 2025

·

Stayed 1 night

朝食のバイキングは品数も多く美味しい

朝食のバイキングは品数も多く美味しい

8

amos

30 Jan 2025

·

Stayed 3 nights

Overall a great hotel that we keep using . The coffee at breakfast is not good. There is a nice coffee shop attached to the hotel but does not open until 10:00

Overall a great hotel that we keep using . The coffee at breakfast is not good. There is a nice coffee shop attached to the hotel but does not open until 10:00

10

Yoshitaka

19 Apr 2025

·

Stayed 2 nights

朝食が美味しい。種類が豊富。

朝食が美味しい。種類が豊富。

8

ケンジ

24 Jul 2025

·

Stayed 1 night

朝食が美味しい。

朝食が美味しい。

Was this helpful?

AI-generated summary based on recent guest reviews

8

Seth

21 Jun 2026

·

Stayed 2 nights

Hotel was decent but there was no parking at the hotel and staff were not super helpful. Coffee cafe was open only for limited time and the breakfast was very expensive Overall ok experience but for price would have stayed elsewhere

Hotel was decent but there was no parking at the hotel and staff were not super helpful. Coffee cafe was open only for limited time and the breakfast was very expensive Overall ok experience but for price would have stayed elsewhere

8

Raymond

30 May 2026

·

Stayed 1 night

Hotel was in a convenient spot that is walkable to most places of interest. Cleaning could have been better. Room was spacious

Hotel was in a convenient spot that is walkable to most places of interest. Cleaning could have been better. Room was spacious

6

Chun-Chang

14 May 2026

·

Stayed 1 night

Very slow ,not efficient check in.

Very slow ,not efficient check in.

8

Silvana

26 Apr 2026

·

Stayed 2 nights

Breakfast good, staff are nice, but level of the bathroom are weird, over foot difference it will be easy to fall if someone not pay attention and the sink counter only go to my thigh, I just 5”3 tall.

Breakfast good, staff are nice, but level of the bathroom are weird, over foot difference it will be easy to fall if someone not pay attention and the sink counter only go to my thigh, I just 5”3 tall.

6

Sophia

11 Feb 2026

·

Stayed 1 night

Hotel staff could use better customer service training. Passive aggression runs rampant

Hotel staff could use better customer service training. Passive aggression runs rampant

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Hotel Sonia Otaru

Is parking available at the property?

Self parking is available on-site for a fee of JPY 1200 per night. Extended parking is also available at the same rate per day. Parking height restrictions apply, and reservations are not mentioned as required.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:00 AM to 9:30 AM for a fee of approximately JPY 2420 for adults and JPY 1400 for children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided.

Where is the property located in relation to key landmarks?

The hotel is situated in the historical district of Otaru, within a 5-minute walk of Otaru Canal and Nichigin-dōri. It is approximately 0.1 miles from Otaru Art Village and 0.2 miles from Otaru City General Museum Ungakan.

What are the policies for guests staying with children?

Up to 2 children aged 6 years old and younger can stay free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of JPY 4500 per night. It is recommended to request confirmation in advance for availability.

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Prices for upcoming dates

September 2026

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Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.