Holiday Inn Express Hotel & Suites York NE - Market by IHG

We spent 2 nights at Holiday Inn Express. It is a very clean hotel. The staff was very nice.We were there for my granddaughters cheer competition. When we arrived Friday night there was a sign on the desk saying the pool and gym was closed for maintence (the whole reason we picked this hotel). It was closed our entire stay. When we got to our room the toilet wasn't working properly. We called the front desk, maintenance arrived about an hour later (10:30 pm). Got it working. In the morning there was a note under the door saying we might not have hot water till 3:00pm. My granddaughter had her competition to go to so her and my daughter took a barely warm shower and her other grandmother and I just washed off. On top of that the toilet still wasn't working when we got up in the morning so we notified the front desk and maintenance showed up after lunch and put new insides in the toilet and a new water line. Finally working. My granddaughter was very disappointed about the pool being closed. The staff and maintenance man were very nice. They did what they could to help with the problems.I felt we should have gotten an adjustment on our room for everything we went thru, but we didnt.

It smelled good but didn’t have time to eat there and yes it seemed pet friendly except everytime someone seen her they acted like they were scared of her

Rooms were perfect; staff was great; property was under renovations so the gym and pool were unavailable. Breakfast was breakfast; it was good for mass cooked food and the eating area was clean. We’ve stayed at this hotel in the past for tournaments. In previous stays, the staff would kick everyone out of the lobby at 9 for some reason. This year they let us hang out and do team bonding without complaint. It was refreshing!

The breakfast was amazing. They had everything. The staff also amazing.

Staff was courteous and helpful. Room was fine. Some issues we had - conjoining door was not locked when we entered. We had to deadbolt it which was challenging. The bathroom door did not fully shut so we couldnt use the door lock for privacy. There was food left from the previous guest in the fridge. We also did not have bedding for the pull out couch. We had to go to the front desk to ask for it.bed.