Name: Microtel Inn & Suites Chili/Rochester
Address: 3258 Chili Avenue, New York, United States of America, Town of Chili, US
Price range: US$97–US$233 per night
Rating: 7.83

What guests think

Across reviews, Microtel Inn & Suites Chili/Rochester is seen as a clean, budget‑friendly stay with very friendly staff and a convenient, quiet location near RIT and the airport, though rooms run small and the property can be hard to find.

Many guests praise cleanliness, but recurring comments cite strong air freshener or musty odors and stained carpets, plus occasional lapses like unclean bathrooms or dusty air units. Rooms are simple with comfy beds for some, yet noise between floors and maintenance issues (A/C, showers, thermostats, TVs) are mentioned by multiple reviewers. Breakfast is basic and often limited, with out-of-order juice or waffle machines reported, though a few found it decent. Expect a straightforward, value stay with few frills.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic; a small fitness room is available. Multiple reviews mention side-door key access not working, and one noted a slightly shaky elevator.

Related guest reviews

10

Mamie

7 Aug 2024

·

Stayed 1 night

We had a nice one night stay. Staff were friendly and the room was clean. Breakfast was mediocre. The juice machine was out of order. The elevator was a little shaky but since there’s only 2 floors, we used the stairs. Check-in & check-out was easy and quick. I would choose this hotel again if I was to visit the area again.

8

Michael

26 Oct 2024

·

Stayed 2 nights

The lighting around the building exterior is very poor. The hotel can be difficult to find as the hotel name sign isn’t on after dark.

10

Robert

23 May 2024

·

Stayed 2 nights

If you want a clean, safe place to lay your head this place is great. They are weak on amenities and the room is very small -but it was everything I needed to get rest -overnight. It was sold-out when I was there and it was hard to reach the front desk -but it was still quiet despite the crowd. Parking is a bit of an issue- I would stay there again -but remember it is an absolutely NO FRILLS joint. 4 1/2 stars for cleanliness, ease of stay and comfort 0 out 5 for their "breakfast" and other amenities.

6

Kathy

15 Oct 2024

·

Stayed 4 nights

It was a nice stay.nice and clean.very friendly towards my dog.the lock on the door did not work

10

Natalya

29 Dec 2023

·

Stayed 2 nights

My Go-to spot it to get away!! Location has walkable gas station food and target/weg if needed. Complimentary breakfast has great options, service is super kind, rooms clean. Internet can be a little wonky at times but it’s free. Only thing I wish the side doors worked for the smoking areas, tried to be as polite to others as I could- but have to walk around the the back or front because the doors weren’t taking our key.

2

Anthony

10 Jul 2024

·

Stayed 5 nights

Room contained mini fridge, microwave, iron, hair dryer, coffee maker and television; a neatly made bed with an adequate number of pillows and a couch with a pull-out bed. The couch contained a multitude of stains and dog/cat hair; the two bar stools had white stains on them and dust on all all wooden legs. The workout/weight room was nice as it contained multiple treadmills and elliptical machines, dumbbell weights (from 5 lbs. to 50 lbs.) and yoga mats; yet, again the garbage can lacked a garbage bag, towels and sanitary wipes were not re-stocked, the TV did not turn on and the elliptical machines were not functioning. The hotel room and its bathroom smelled and contained visible mold/mildew. The bathroom, inclusive of sink, toilet, counters, light fixtures, shower and tub were filthy (i.e., thick layers of dust, black/brown mold, dirt, hair, etc.). The air conditioning unit was dangerously saturated with dust, which was verbally reported to the 'front desk manager' where I showed her photos due to my concerns that it posed a health & safety and/or fire hazard. Both filters had thick layers and clumps of dust; the coils also had dust, dirt and debris to such an extent that it was clear that the area was not dusted/cleaned for weeks, if not months. The complimentary breakfast was a nice amenity. When the front desk manager was informed of the room's condition (including photos) her response was simply, "thank you for letting me know;" no remedy offered :/.

4

Susan

25 Mar 2024

·

Stayed 1 night

Location was great to our venue, but bed pillows were square (?) & ended up with neck pain, TV would come in consistently (kept getting poor signal error message), back door entrance would not unlock with card key & juice machine was out of order for breakfast. Will not stay again.

8

Dal

29 Jul 2024

·

Stayed 14 nights

This is a safe and quiet hotel.

10

RAYELLA

1 Jun 2025

·

Stayed 1 night

Spacious room with a microwave and refrigerator. great toiletries. loved the gym with free weights. complimentary breakfast was good. would definitely stay again. safe, quiet and convenient.

4

Joe

29 May 2023

·

Stayed 2 nights

Poor Amenities. Wi-Fi did not work on my iphone. Computer in lobby did not work. Pancake maker did not work. Very poor breakfast. Very expensive to stay here, no other options anywhere in the area.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean, but feedback is mixed: recurring strong air freshener or musty odors, stained carpets, and occasional unclean bathrooms or dusty HVAC units.

Related guest reviews

10

Patrick

29 Sept 2025

·

Stayed 1 night

Everything was very clean. Very nice hotel. If I'm ever in the area again I will stay there.

2

Rebecca

30 Sept 2025

·

Stayed 3 nights

Room was dirty there were bugs and spiders my 2 daughters were bitten not sure if it was bed bigs but threw everything in the washer and hot dryer as soon as we got home Room had a bad odor and security lock had previously been ripped off and repaired but questionably functional only the towels and sheets were clean Will NEVER stay here again

6

Marylou

24 Jul 2023

·

Stayed 2 nights

The people were wonderful! However, my room was full of stains (floor, bed skirt, window seat). There were also stains on the carpet throughout the hallways.

10

Ina Samantha

24 Jul 2023

·

Stayed 1 night

The hotel is very clean and the area is very quiet. Overall, we had a wonderful stay.

10

Richard

31 Aug 2025

·

Stayed 2 nights

Room was very clean and comfortable. Staff was friendly and helpful. Breakfast was good.

2

Anthony

10 Jul 2024

·

Stayed 5 nights

Room contained mini fridge, microwave, iron, hair dryer, coffee maker and television; a neatly made bed with an adequate number of pillows and a couch with a pull-out bed. The couch contained a multitude of stains and dog/cat hair; the two bar stools had white stains on them and dust on all all wooden legs. The workout/weight room was nice as it contained multiple treadmills and elliptical machines, dumbbell weights (from 5 lbs. to 50 lbs.) and yoga mats; yet, again the garbage can lacked a garbage bag, towels and sanitary wipes were not re-stocked, the TV did not turn on and the elliptical machines were not functioning. The hotel room and its bathroom smelled and contained visible mold/mildew. The bathroom, inclusive of sink, toilet, counters, light fixtures, shower and tub were filthy (i.e., thick layers of dust, black/brown mold, dirt, hair, etc.). The air conditioning unit was dangerously saturated with dust, which was verbally reported to the 'front desk manager' where I showed her photos due to my concerns that it posed a health & safety and/or fire hazard. Both filters had thick layers and clumps of dust; the coils also had dust, dirt and debris to such an extent that it was clear that the area was not dusted/cleaned for weeks, if not months. The complimentary breakfast was a nice amenity. When the front desk manager was informed of the room's condition (including photos) her response was simply, "thank you for letting me know;" no remedy offered :/.

2

Lisa

6 Jul 2024

·

Stayed 1 night

The bathroom was not clean. The toilet had feces in it and on the seat. Also the toilet and towels had hair on them. The front desk worker cleaned the bathroom herself to help us out. Which was nice.

6

Christie

23 Jul 2023

·

Have stayed here several times prior, but this last time was disappointing. Stains all over the carpeting in the rooms and hallways. One of our 2 rooms had a non-functional wall thermostat. Front desk staff said it didn’t matter because it didn’t control the a/c unit anyway. Ok, then why is it there? Twice in 3 days I had to have a room key reprogrammed because it wasn’t working. Window was missing 1 sheer curtain and the hook on the bathroom door was not there (only a bracket where it used to be). Body soap container in shower was empty upon arrival. Housekeeping staff was very polite and kind.

10

Richard

25 Jun 2025

·

Stayed 1 night

Cleanliness and convenience noteworthy.

10

Jennifer

4 Apr 2023

·

Stayed 1 night

Clean

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AI-generated summary based on recent guest reviews

Rooms

Rooms are small and simple, with some comfortable beds and in-room basics like a fridge and microwave. Noise between floors and maintenance issues (A/C, showers/temperature, thermostats, TVs) are reported across multiple stays.

Related guest reviews

2

Christian

9 Aug 2025

·

Stayed 1 night

Broken shower knob and water dripping from a fan/vent in bathroom

8

Robert

29 May 2023

·

Stayed 1 night

Booked a queen sized bed but got double. Room is very small. Breakfast not very good.

4

Ryan

30 Nov 2024

·

Stayed 1 night

Sheets were scratchy to the point where I had a hard time sleeping. Room was tiny, dated, and smelled musty. Check in was a hassle, took 30+ minutes due to a system issue they had. Breakfast was a few stale pastries. Got out as quickly as I could.

10

Robert

23 May 2024

·

Stayed 2 nights

If you want a clean, safe place to lay your head this place is great. They are weak on amenities and the room is very small -but it was everything I needed to get rest -overnight. It was sold-out when I was there and it was hard to reach the front desk -but it was still quiet despite the crowd. Parking is a bit of an issue- I would stay there again -but remember it is an absolutely NO FRILLS joint. 4 1/2 stars for cleanliness, ease of stay and comfort 0 out 5 for their "breakfast" and other amenities.

10

Caitlin

27 Oct 2024

·

Stayed 3 nights

A solid midrange hotel that is in a good location if you're like me- I was not only visiting Rochester, but also Letchworth State Park and Niagara Falls (highly recommend both!). Quiet, clean, a huge TV and fridge/microwave, so you're comfortable after exploring. Very friendly staff.

6

Patrick

4 Oct 2023

·

Stayed 1 night

Room was tiny and bed was terribly firm. Pretty lobby area and friendly receptionist.

8

Michael

25 Aug 2025

·

Stayed 1 night

Poor noise barrier between floors. It soinlike the guests above us were in the room when talking.

6

Judy

11 Aug 2025

·

Stayed 2 nights

The staff were great and really helpful. The room was clean. The bathroom vent fan didn’t work and the shower was very hot and couldn’t be adjusted. This left the room very muggy on 2 hot summer days.

8

frances

17 May 2024

·

Stayed 1 night

The air conditioner in our room did not work properly and every time I called the desk the line was busy. My husband finally opened the window so we could get some air. I reported it the next morning and someone was sent to check on it. It was fixed but didn’t help us since we were checking out.

6

Kelley

14 Jun 2024

·

Stayed 1 night

Air conditioner very loud and started rattling 10 minutes on, gad to turn off. ff.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, helpful and accommodating (early check-ins, resolving issues, finding lost items). Some guests experienced slow or problematic check-ins and housekeeping delays due to limited staffing.

Related guest reviews

6

Amy

14 Oct 2024

·

Stayed 1 night

I have stayed here many times and this was an interesting one. After staff checked us in, he disappeared for hours

2

David

7 May 2025

·

Stayed 1 night

Basic hotel seems fine except we couldn’t check in due to computer problems. Delayed perhaps half an hour

10

Donna

14 Sept 2025

·

Stayed 1 night

Friendly staff, nice place, clean.

10

Steven

17 May 2025

·

Stayed 1 night

I was abe to check in early after a long drive. Nice clean facility with polite helpful staff.

10

Gabriel

29 Apr 2025

·

Stayed 2 nights

Manager Brittany and her staff are all top quality! Very accommodating, always cheerful, always welcoming! I highly recommend! Five Star service!

8

Robert Earl Greer

16 Aug 2025

·

Stayed 5 nights

We liked the location, the room was clean, the restaurants were in walking distance. The only problem was we were here for 5 days our room was not cleaned until the 3rd day we had to ask housekeeping and the front desk to for clean towels and remove the trash. We finally got our room cleaned on the 4th day. For a 5 night stay our room should have been cleaned and stocked at least 2 days.

10

Richard

31 Aug 2025

·

Stayed 2 nights

Room was very clean and comfortable. Staff was friendly and helpful. Breakfast was good.

10

Michael

30 Jul 2024

·

Stayed 2 nights

Great stay, room was upgraded because of faulty shower curtain rail that was broken. Very pleased with customer service to remedy the situation for my 2 night stay.

10

Theresa

4 Aug 2024

·

Stayed 3 nights

It was excellent. The staff were all so friendly and helpful- especially Brittany. We needed a crib and the staff went out of their way to make sure we had one. Would 100% recommend.

10

Stuart

27 Sept 2025

·

Stayed 5 nights

Brittany Crawford did an amazing job. She helped me with my boarding passes and went above and beyond. She is great!

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Location

Quiet, convenient base near RIT, the airport and nearby shops and restaurants. Several guests found it hard to spot at night due to limited signage or lighting.

Related guest reviews

8

Michelle

21 Oct 2024

·

Stayed 1 night

Rooms were clean. The hotel sits back off of the road behind a bank and there is little to no signage on the main road, so we passed it.

8

Sharilyn

14 Mar 2023

·

Stayed 5 nights

Location fabulous to the airport Great breakfast, first hotel I have stayed at that offered water in bottles, which is a great option to coffee, tea & hot chocolate Only one day out of 5 they did not put out breakfast items to stock & was disappointed

10

Jennifer

23 Jul 2023

·

Stayed 1 night

25 minutes from Suny Brockport. Nice area. Easy check in and close to college.

8

Michael

26 Oct 2024

·

Stayed 2 nights

The lighting around the building exterior is very poor. The hotel can be difficult to find as the hotel name sign isn’t on after dark.

10

HEMANTH KUMAR

7 Sept 2025

·

Stayed 2 nights

Nice place and very close to rit

10

Laura

6 Apr 2025

·

Stayed 1 night

I was able to check in early and there is a great coffee place that is within walking distance.

10

Jennifer

31 Oct 2024

·

Stayed 1 night

Within walking distance of many shops and restaurants

8

Layne

17 Jul 2023

·

Stayed 2 nights

It was a nice central location for all that I wanted to see.

8

Stephen

24 Jun 2025

·

Stayed 2 nights

Tucked away from main road, passed by once with navigation hard to spot

10

Peggy

12 Jul 2025

·

Stayed 4 nights

Great place to stay! Close to anything you may need, convenient to airport, clean, and super nice staff.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is basic with mostly cold items and limited variety. Out-of-order or empty machines (juice, waffle/pancake) were reported repeatedly, though some guests thought it was decent.

Related guest reviews

8

Brian

9 May 2023

·

Stayed 1 night

Bummed the pancake machine was broken, but otherwise everything was fine.

10

Christina

25 Jun 2025

·

Stayed 1 night

We stayed for a quick overnight on our travels and this hotel had everything we needed. Friendly staff, confy beds, pretty good coffee, breakfast was waffles and pastries, but they did have cheese omelets and boiled eggs in the fridge. The room was spacious and my kids loved the reading seat in the window seal.

10

Kerri

21 Sept 2025

·

Stayed 2 nights

The fact that the breakfast was really good we were able to go to nearby restaurants to eat in the evenings

8

Mary

13 Sept 2023

·

Stayed 1 night

Staff nice; property nice. Breakfast selections were practically non-existent. Only a few selections of cold pastries, no hot food at all, no fruit. Very disappointing.

10

Richard

31 Aug 2025

·

Stayed 2 nights

Room was very clean and comfortable. Staff was friendly and helpful. Breakfast was good.

10

Michael

17 Nov 2025

·

Stayed 5 nights

Enjoyed the breakfast, clean hotel.

4

Susan

25 Mar 2024

·

Stayed 1 night

Location was great to our venue, but bed pillows were square (?) & ended up with neck pain, TV would come in consistently (kept getting poor signal error message), back door entrance would not unlock with card key & juice machine was out of order for breakfast. Will not stay again.

10

RAYELLA

1 Jun 2025

·

Stayed 1 night

Spacious room with a microwave and refrigerator. great toiletries. loved the gym with free weights. complimentary breakfast was good. would definitely stay again. safe, quiet and convenient.

8

Seyedabolghasem

7 Jul 2023

·

Stayed 4 nights

Considering the cost, it is a very good hotel. However, the breakfast was only cold breakfast.

4

Sachin

8 Jun 2024

·

Stayed 1 night

Hotel is bit old so carpet are not in good condition. Not enough lights so was dull. Breakfast is minimal no breads and no hot breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$98
February	US$100
March	US$101
April	US$99
May	US$139
June	US$131
July	US$120
August	US$136
September	US$122
October	US$128
November	US$108
December	US$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $131	16 $97	17 $111	18 $163	19 $168
20 $97	21 $97	22 $102	23 $99	24 $100	25 $147	26 $148
27 $100	28 $97	29 $100	30 $101

Su	Mo	Tu	We	Th	Fr	Sa
				1 $137	2 $229	3 $182
4 $106	5 $103	6 $107	7 $106	8 $109	9 $164	10 $163
11 $113	12 $98	13 $99	14 $99	15 $136	16 $233	17 $230
18 $106	19 $110	20 $110	21 $104	22 $106	23 $143	24 $139
25 $104	26 $98	27 $104	28 $104	29 $117	30 $139	31 $130

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed, Accessible

Deluxe Studio Suite, 1 Queen Bed

Room, Accessible

Studio Suite, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 2 Queen Beds

Standard Room, 1 Queen Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Microtel Inn & Suites Chili/Rochester

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Prices for upcoming dates