Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee of approximately MYR 60 per person.

What are the standard check-in and check-out times?

Check-in is at 2:00 PM and check-out is at 11:00 AM. Early check-in and late check-out may be available for an additional fee of MYR 100, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible public areas and facilities. There are elevators and step-free entrances available.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of Kuala Lumpur, within a 10-minute walk of Jalan Alor and Petaling Street Market. It is 0.7 miles from Berjaya Times Square and 1.9 miles from KLCC Park.

What are the policies for guests staying with children?

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

citizenM Kuala Lumpur Hotel - Stay in Comfort

Average nightly price at citizenM Kuala Lumpur by month, last 12 months (USD)
Month	Average price
January	US$61
February	US$61
March	US$59
April	US$63
May	US$63
June	US$63
July	US$60
August	US$62
September	US$61
October	US$54
November	US$56
December	US$62

What guests think

At citizenM Kuala Lumpur, travelers praise the central Bukit Bintang location and modern, compact rooms with iPad controls and big, comfy beds, while noting the layout can feel tight for couples and some rooms have limited views.

Most guests highlight friendly, helpful staff and an inviting lobby with spaces to work or relax. Feedback on breakfast varies, from tasty with good coffee to limited, pricey, or poorly executed. Cleanliness is usually strong but a few reviews report housekeeping misses or maintenance issues. Expect a design-forward stay best suited to short visits or solo travelers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern common areas with a living room or library feel offer plenty of seating for work or relaxing, and several guests enjoyed the on-site bar and happy hour. Overall setup feels stylish and practical.

Related guest reviews

10

PATRICIA

29 Aug 2023

·

I love the interior design including art with bright colours and patterns throughout the common areas.

10

shawn

8 Nov 2025

·

Stayed 3 nights

Room was clean, comfortable and spacious. Great lobby for relaxing or working and friendly, professional staff.

10

Sanda

5 Jul 2024

·

Stayed 3 nights

Stayed for 3 nights which seemed just about right. The room was functional with all the required amenities, super clean and had a spacious bed. Location was great and very accessible to transport. We loved that you could cast to the TV and the happy hour drink specials were great. The staff were super friendly and professional.

10

Jeffrey

27 Dec 2024

·

Stayed 9 nights

We have been traveling the world for one year straight. We stayed at the CitizenM for nine nights during our recent visit. The staff at the hotel has been, by, the best trained, most hospitable and accommodating, and friendliest staff we’ve ever encountered. Hotel has an excellent location, a great lobby with great work and seating areas, great art and decor (take the art tour inside the property), a full-service bat and an excellent snack and meal menu. Staff went out of the way to make us feel like VIPs. Red carpet was out 24/7. Sad to leave. What an exemplary experience. Kudos to each and every staff member. We miss you all already. Our very highest recommendation. Would only stay here when we return to Kuala Lumpur.

10

Ruben

8 Jul 2024

·

Stayed 3 nights

The hotel is managed by courteous, accommodating staff. The library-themed lobby provides a peaceful ambience. Very clean as well.

10

Kyle Jonathan

4 Mar 2024

·

Stayed 1 night

Great concept, great price for what you get, very friendly and approachable staff. Decent happy hour bar. Steps away from weekend night street food market area.

10

Winston

4 May 2024

·

Stayed 3 nights

Room is neat and tidy with all basic necessities. Shower water strong enough. Just love their lobby with unique and comfort furniture design.

10

namrata

21 Feb 2025

·

Stayed 2 nights

For the price I paid compared to other hotels, I was surprised to see how clean, convenient and nice the hotel was. Room size is not so big but everything is placed so thoughtfully that it doesn’t feel small and bed is king size and comfortable. Also they have the coziest and artsy environment at lobby and lounges where you can hang out with books and computers. Colors and arts are done tastefully and ℹ definitely loved the ambience and staffs . Tony who I assume to be head of regional managers or is one was there. He was super hospitable, friendly and helpful. We will come back there again.

10

Yi Kai

26 Feb 2025

·

Stayed 1 night

the room is clean, comes with intelligent room control on ipad for airconditioning, blinds and even light colors. the lobby is spacious and it is nice to chill there with great wireless access. location is strategic to many places, walkable to bukit bintang and petaling street etc. would definitely go back again.

10

Deserene

14 Apr 2024

·

Stayed 4 nights

Hotel concept was definitely outside the box, not your typical hotel in a good way. I applaud the design. No pool, no gym but a beautiful lobby, a wide variety of interesting books, a bar with very nice bartenders and televisions 📺. Breakfast was ok, for local nightlife activities the food night market was 1 minute away walking so super convenient, really good food, I enjoyed that option. There's also an arts and craft building about 3-4 min walk, lots to do, painting, jewelry making, awesome sushi spot, great spot to learn about Malaysians culture. Highly recommend

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Cleanliness

Many guests found rooms and public areas very clean, but several reports mention stained bedding, missed or on-request housekeeping, or bathroom maintenance issues.

Related guest reviews

10

Benjamin

4 Jan 2026

·

Stayed 11 nights

Very beautiful and clean hotel. Great location. A lot of restaurants and famous Jalan Alor street are close by. The breakfast is good. The size of room is average not big enough but will do the job perfectly. Very happy with staff and service. Very helpful and kind staff.

8

Janine

1 Apr 2025

·

Stayed 2 nights

Quite nice hotel, modern. Bedding should be cleaner, of the 4 pillows I was provided, 3 of them had dirty pillow cases with clear marks

10

Wei Yang

25 Nov 2025

·

Stayed 1 night

Very clean room and polite staff.

6

Wan Ting Traclynn

24 Sept 2024

·

Stayed 3 nights

There’s stains and dirt in the room, the curtains and the bed. Def not clean at all.

10

Shani

1 Mar 2023

·

Stayed 3 nights

This hotel was an absolute dream for someone from the London. A trusted brand that did not disappoint, it gave us everything we needed and more. We booked this hotel on the same day after huge disappointment at a local hotel. The level of cleanliness at CitizenM was immaculate which was especially important in Kuala Lumpur.

8

Seiji

3 Aug 2024

·

Stayed 2 nights

チェックインを自分で行うが、まぁ、ヘルプがないとチェックインできない人が多い。また、部屋の清掃がなかった。全く微妙。唯一良かったのはベットの寝心地。

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6

Efstathios

17 Sept 2024

·

Stayed 3 nights

Overall, CitizenM is a standard brand globally, so there are no surprises. The location on this one was decent, right next to the street food market which is a must-go. Also many other places nearby to visit, metro is close by, center is not far. The thing that really was a minus was the cleanliness of the bathroom. We found a used plaster in the shower from the previous person that was just missed, which means it wasn’t really cleaned properly. Floor also looked a bit unclean, we had slippers on all the time. Other than that, up to all the standards citizenM has, not bad not amazing either. Prize was quite good for the dates we stayed, as well. Finally, another negative point was check-in. We arrived 2 hours after. He kin time and first we were told the room was not ready, but we were lucky that one room just got cleaned shortly after.

6

YIP KEUNG

16 Jun 2024

·

Stayed 5 nights

清潔一般

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10

Even Kvale

24 Dec 2025

·

Stayed 4 nights

Great value and good central location. Very clean and friendly staff, would come back again

8

Christoph

16 Nov 2024

·

Stayed 2 nights

Gute Lage, neue, kleine Zimmer. Reinigung des Zimmers nach der ersten Nacht wird nur auf Verlangen gemacht. Early check teuer! Für 2 Stunden verlangen sie die Hälfte des Zimmerpreises.

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AI-generated summary based on recent guest reviews

Rooms

Compact, cleverly designed rooms with king beds and iPad controls suit solo travelers and short stays. Some found the layout tight, tech sluggish, small bathrooms, limited or internal views, and occasional noise near lifts.

Related guest reviews

10

Bertram

29 Oct 2025

·

Stayed 2 nights

Room was cozy and comfortable though would be small for a couple

6

Ulysses

1 Dec 2024

·

Stayed 6 nights

If you’re a solo traveler, citizenM Kuala Lumpur Bukit Bintang is a solid choice. The standout feature of this hotel is its prime location—just a short walk from Jalan Alor Market and the many malls, restaurants, and vibrant nightlife of Bukit Bintang. You’ll definitely appreciate the convenience of being so close to everything. The breakfast is another highlight. The food was not only tasty but also offered a wide selection, which adds great value to the stay. However, there are a few downsides worth mentioning. The rooms are compact, so they may feel cramped if you’re traveling with more than one person. The iPads used to control room amenities—while a modern concept—are outdated and frustratingly slow to use. Additionally, the lobby and hallways are warm and lack proper central air conditioning, which can be uncomfortable after returning from the city’s heat. Overall, this hotel is ideal for solo travelers who prioritize location and don’t mind minimalist spaces. A little tech and cooling upgrade could make the experience even better.

10

SEUNGHEE

23 Sept 2023

·

Stayed 2 nights

Good condition and good service but small room and no-window.

8

Juliana

14 Sept 2024

·

Stayed 1 night

Property was centrally located and was in an excellent location and walkable to everything. The downside is picture on the website of the room I paid for was probably taken with a widelense camera, not quite accurate. It is extremely compact. The bathroom is extremely small and the sink is in the hall way. When you try to take a shower, it's rather hard to maneuver. I would return to this hotel because of the location but would definitely upgrade to a larger room if available, otherwise, the location does not make up for the compactness of the rooms.

10

Stephen

11 Jul 2024

·

Stayed 4 nights

Great staff. Super modern rooms controlled by ipad, good style, clean, nice location next to night food market. Room size is best for 2 however unless there are larger options.

6

Koreisha

28 Jul 2025

·

Stayed 3 nights

Overall ok. 1 star for the member of staff at check in . Rude , not even a hello , smile , unhelpful & we felt we were disturbing him ! But next day day staff & until end of stay very polite & helpful. Hotel basic amenities.. not even a glass or kettle in room Fancy light options using iPad but not useful & would prefer a kettle & some snacks /drinks instead Breakfast average Bed accessible only from one side. Quite inconvenient Would Not recommend for long stay.

10

Elizabeth

21 Feb 2026

·

Stayed 3 nights

Good location, well thought-out room with all standard hotel amenities available. iPad controls were easy to use and control lights, temperature and so on. Due to the narrow capsule-style design with large bed taking up whole of one end of the room there isn't much 'living/sitting' space but for single traveller or couple spending the day out and about it is great.

6

Masahiro

23 Nov 2025

·

Stayed 3 nights

room lighting control is complicated

8

dom

23 Nov 2024

·

Stayed 3 nights

Small room but clean and comfortable. Has a safe and small in room refrigerator. Great breakfast option. Good location. Just avoid if you can a room on a lower floor near elevator and noisy children.

8

Mauro

23 Apr 2025

·

Stayed 3 nights

Technology at his best, everything is controlled by an ipad available in the room, from the curtain to relaxing music and light

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Service

Service is widely described as friendly, helpful and responsive, with smooth check-in/out and staff who go the extra mile. A few guests reported impolite interactions or inconsistent lobby attentiveness.

Related guest reviews

10

Christopher

22 Jan 2025

·

Stayed 1 night

Great hotel great customer Service.

10

Ashley

17 Nov 2025

·

Stayed 3 nights

Staff was super friendly and helpful! Process of checking in and out was seamless, room is exactly what you need if you’re visiting for a short trip, and the location was superb as well! Would stay again!

6

Koreisha

28 Jul 2025

·

Stayed 3 nights

Overall ok. 1 star for the member of staff at check in . Rude , not even a hello , smile , unhelpful & we felt we were disturbing him ! But next day day staff & until end of stay very polite & helpful. Hotel basic amenities.. not even a glass or kettle in room Fancy light options using iPad but not useful & would prefer a kettle & some snacks /drinks instead Breakfast average Bed accessible only from one side. Quite inconvenient Would Not recommend for long stay.

10

Gerry

2 Jun 2025

·

Stayed 3 nights

The staff and property were exceptional.. Kesh went out of his way everyday to make sure I was taken care of.. this property is absolutely the best!!!

10

Sara

16 Oct 2024

·

Stayed 4 nights

Great location at the bottom of Jalan Alor. There's also a bunch of cute hipster restaurants across the street. The imbi station (of the monorail) is pretty close if you want to hop on the monorail. A quick drive/easy walk to Chinatown. The staff are great. I was having trouble getting my phone to connect with their TV and she spent ages trying to fix it, until we determined that it was the TV's fault, so they moved me. I asked for somewhere to leave my bag (I had a 9pm flight home) and they held my luggage and also let me use a shower in the conference room area so I could freshen up before my flight.

10

Takashi

3 Jan 2025

·

Stayed 5 nights

Hotel was very clean and the rooms were very nice and modern. Staff was very responsive and friendly. Good, central location.

6

brendan

23 Aug 2025

·

Stayed 2 nights

Modernised and well decorated boutique hotel. But the lobby area and check-in service is a bit messy and lousy, lower than expectations. Whilst seating and waiting for left luggage we were asked bluntly by lobby staff "Are you guests here? What's your room number?" rather than "May we help you? What can we do for you?". The politeness of lobby staff need improvement.

10

Cindy

10 Nov 2024

·

Stayed 5 nights

Great location, very new infrastructure, the room is quite advanced and high tech which was quite amusing to play around with. However, the customer service is non-existent. No acknowledgements from the staff as we walk in and out.

10

YUK FAI

5 Mar 2025

·

Stayed 3 nights

The manager is very helpful going extra miles contacting the airline for us

10

Stoyan

4 Mar 2025

·

Stayed 2 nights

Great stay! All staff were very friendly and helpful!

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Location

Consistently praised for a central, walkable spot near Jalan Alor and Bukit Bintang with easy access to dining, shopping and sights. A few note busy roads or a short walk to transit.

Related guest reviews

10

Benjamin

4 Jan 2026

·

Stayed 11 nights

Very beautiful and clean hotel. Great location. A lot of restaurants and famous Jalan Alor street are close by. The breakfast is good. The size of room is average not big enough but will do the job perfectly. Very happy with staff and service. Very helpful and kind staff.

10

Akul

18 Feb 2025

·

Stayed 4 nights

Really great stay in Bukit Bintang right next to Jalan Alor. Walkable to Central Market and Petaling Street. Place has great staff and really clean rooms

10

Robert

5 Jun 2025

·

Stayed 3 nights

Close to attractions, and hop on, hop off bus stop. Excellent value for money.

10

BEE LING

23 Aug 2025

·

Stayed 3 nights

Hotel is just next to Night market which makes it very easy to look for food in the evening. Everything is controlled using iPad in the room including TV, blinds and lighting. Big Shopping mall Mitsui Lalaport mall is 15mins walk from hotel. However be careful of traffic there as roads are busy.

10

Takashi

3 Jan 2025

·

Stayed 5 nights

Hotel was very clean and the rooms were very nice and modern. Staff was very responsive and friendly. Good, central location.

10

sze ming

9 Aug 2025

·

Stayed 5 nights

The environment is comfortable. And the transportation is convenient! It’s easy to get to everywhere!!!

10

Hanako

30 Jun 2025

·

Stayed 2 nights

Location is awesome! The famous Jalan Alor food street is just a couple-of-minute walk away and everything in Bukit Bintang area is walkable, yet the area around the hotel is not busy. I loved the convenience and how clean, comfortable, and modern the hotel was. Food was pretty good and cheap, staff was friendly and very helpful, and the room was pretty and cosy. This accommodation is definitely good value for money!

10

Even Kvale

24 Dec 2025

·

Stayed 4 nights

Great value and good central location. Very clean and friendly staff, would come back again

10

Teresa

3 May 2025

·

Stayed 3 nights

Great location literally minutes from Jalan Alor the busy night food market. Ability to control facilities and lights in room from iPad was great. Would be even better if lighting for bathroom on a different zone to main room.

10

Zeeshan

28 Sept 2024

·

Stayed 7 nights

Near all the hustle and bustle of KL but located on the more quieter side. Close to your favourite malls, masjids and many attar tons like Batu Caves, KLCC, Petronas, Tower of KL etc Staff were friendly. Love how modernised the rooms were.

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Dining

Breakfast feedback is mixed: many enjoyed the buffet and coffee, while others found it limited, cold, pricey or lacking variety, with weak vegetarian options. Some also mention an on-site bar for snacks and drinks.

Related guest reviews

10

Benjamin

4 Jan 2026

·

Stayed 11 nights

Very beautiful and clean hotel. Great location. A lot of restaurants and famous Jalan Alor street are close by. The breakfast is good. The size of room is average not big enough but will do the job perfectly. Very happy with staff and service. Very helpful and kind staff.

10

Omar

20 Jul 2025

·

Stayed 6 nights

Did the trick very nicely. Very friendly staff. Convenient and cheap breakfast - great coffee. Well located. Comfortable beds.

8

Meike

12 May 2025

·

Stayed 2 nights

Was pleasantly surprised by this place. It's a very compact room but with a really comfy bed, and it has everything you need. The staff are very friendly. The hot options at breakfast are mainly Asian and mostly geared towards carnivores, so being a vegetarian I stuck to the pastries. Overall a nice stay

8

Chong

21 Aug 2023

·

Stayed 1 night

Nice coffee during breakfast. Fun to be able to change the light mood of the room. Limited space to turn around in the room walkway for 2. Not as many food selection during breakfast.

10

Bernard

21 Mar 2025

·

Stayed 16 nights

The property was central to what I required for my stay in KL. The hotel lacked the provisions to be able to eat a breakfast. no fried eggs available-scramble eggs cold every day that I stayed . For Rm42 the breakfast rating is zero. One morning the breakfast Bar ran out of bake beans, why with kitchen staff on sight. My 15 day stay was great.

10

Michael

28 May 2024

·

Stayed 1 night

Great fun place to stay. Wonderful breakfast.

10

Harjit

30 Nov 2023

·

Stayed 4 nights

Staff was very friendly and quick to respond. Beautiful lobby and decor is amazing. Buffet is really good, worth the price. Room is bit small but bed is king size. Washroom is bit tight, but place is very clean. Overall great experience!!

10

Hareeta

8 Aug 2025

·

Stayed 4 nights

Very modern, yet welcoming and comfortable, hotel. Great breakfast and excellent service from staff.

10

Cesar Ysmael

10 Mar 2025

·

Stayed 3 nights

Location. Breakfast is kinda pricey but the food is good.

4

Rubens

3 Jan 2026

·

Stayed 2 nights

Positive points: • Staff Negative points: • Very poor breakfast • Extremely small room

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $61	16 $63	17 $63
18 $61	19 $61	20 $58	21 $60	22 $62	23 $61	24 $61
25 $58	26 $62	27 $61	28 $61	29 $61	30 $63	31 $63

Su	Mo	Tu	We	Th	Fr	Sa
1 $61	2 $62	3 $61	4 $61	5 $62	6 $61	7 $64
8 $63	9 $62	10 $63	11 $62	12 $63	13 $63	14 $64
15 $63	16 $63	17 $67	18 $64	19 $64	20 $63	21 $62
22 $62	23 $61	24 $62	25 $62	26 $62	27 $63	28 $67
29 $61	30 $61

citizenM Kuala Lumpur

Prices for citizenM Kuala Lumpur

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (High Floor)

Room, 1 King Bed

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Guest reviews of citizenM Kuala Lumpur

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about citizenM Kuala Lumpur

Prices for upcoming dates