Rose and Crown Hotel

The reception was very cordial and welcoming. However, the corridor was very badly lit resulting in me falling over and hurting myself. The bed was hard - too hard. The main problem was noise. The volume from the local band was so high, the light fittings were rattling! This did actually stop dead on midnight - however, this didn't leave much sleep for my early start.

No hot water pizza behind tv unit Stunk mattress rock hard disgusting place

No soap in bathroom, milk was 3 months out of date, no hot water so could not use shower. No staff available to raise issues with

Hotel absolutly fine, good location, easy parking, comfortable on-suite room, full range of tv channels and room serviced & re-stocked during night of two day stay-no complaints whatsoever

It’s not not nice ,,,beds hard , had to upgrade as a shared bathroom which was not mentioned but it’s cheap to stay if your stuck but not for me

A nice to place to stay, rooms are basic but clean and a nice bed. The indian restaurant was very good

This was our 3rd trip to Haverhill and so we thought we'd try something other than the Travelodge. Good location, with free parking but Room 4 was terrible. The decoration is tired. (The bathroom floor covering looks older than me!) The room is situated right above the pub/restaurant entrance and the door bangs every time someone enters or leaves. (It seemed like every door in the building slammed shut) The bedroom window doesn't close properly so there is constant noise from traffic/drinkers. Pub across the road has the deepest bass speaker I have ever had the displeasure of trying to sleep near. (Loud bass thumping till 1.30am) Couldn't sleep so tried to make a cup of tea. No teaspoons! Then noticed that the milk sachets and Biscoff biscuits were out of date. (Got replacements when the staff arrived, but that didn't help me at 1am) Miffed that I couldn't have a brew, I turned on the TV. It wasn't tuned in properly. I could watch a blocky BBC1 or listen to a couple of radio stations. I understand that this place is cheap, but it is certainly not cheerful. Don't say the room has a TV if you've not checked that it works. Don't say the room has tea making facilities then provide out of date consumables. We won't be staying there again!

The hotel was locked when we arrived, the whole building had a strong smell of Asian food, there was no soap in the bathroom. The room was cold. And now I’ve been fined for using the hotel car park and have to dispute it. Won’t be returning

Hotel is very tired and in need of a refurb, but it was only 2/3 the price of the Travelodge and the pub bar bit did have character. The door of the bathroom wouldn't close, the double bed was really rock hard and didn't seem to have a proper mattress and the decor was very worn and tatty. However, we only needed somewhere to get our heads down so not too much of an issue and due to having a triple room it meant we only needed one room for 3 adults which made it cheap. The pub bar was traditional and fullof character though and had a few drinks in there.

Lack of coffee, and no milk for coffee, and no sugar for diabetic.

Do not book a stay if you want a good nights rest. The toilet was dirty the room smelled musty and it was overall a bad experience. There wasn’t even hand soap to wash your hands.

Very noisy in other rooms and the window was left open to air the room which i understand but there were hundreds of flies so maybe a screen should be fitted.

No hot water pizza behind tv unit Stunk mattress rock hard disgusting place

We checked in at 2:30 saw the state of the room and checked out. The place was disgusting, dirty dark dismal the bed was rock solid light sleeping on a plank of wood. The windows were that dirty you couldn’t see through them if you touched the parent, you could feel the dirt I cannot say strongly enough that this place is a cesspit and should not be called a hotel. I truly believe that Hotels.com are letting the custom down by allowing these people to advertise this premises. I’m very disappointed in Hotels.com and even more disappointed in the so-called honours of the Rosen Crown. I lost a night free rewards on this Hotels.com would not give me back of the £140. I spent I received £60 refund. I was bit disappointed 10 nights stay with.com for me it’s 12 months worth of serving gone in a flash on top of the fact that we had to pay £300 to stay in a decent hotel, I do not. I do not recommend this Hotel.

This “hotel” should be removed from all booking sites. The rooms are seriously in need of a refurbishment and the stair and landing carpets should be destroyed as they are so dirty. The public areas are also in dire need of a make over. All furniture is worn and dirty and the picnic benches in the outside area are worn and scratched.

This was our 3rd trip to Haverhill and so we thought we'd try something other than the Travelodge. Good location, with free parking but Room 4 was terrible. The decoration is tired. (The bathroom floor covering looks older than me!) The room is situated right above the pub/restaurant entrance and the door bangs every time someone enters or leaves. (It seemed like every door in the building slammed shut) The bedroom window doesn't close properly so there is constant noise from traffic/drinkers. Pub across the road has the deepest bass speaker I have ever had the displeasure of trying to sleep near. (Loud bass thumping till 1.30am) Couldn't sleep so tried to make a cup of tea. No teaspoons! Then noticed that the milk sachets and Biscoff biscuits were out of date. (Got replacements when the staff arrived, but that didn't help me at 1am) Miffed that I couldn't have a brew, I turned on the TV. It wasn't tuned in properly. I could watch a blocky BBC1 or listen to a couple of radio stations. I understand that this place is cheap, but it is certainly not cheerful. Don't say the room has a TV if you've not checked that it works. Don't say the room has tea making facilities then provide out of date consumables. We won't be staying there again!

Old and tired, might be handy to move the furniture to clean, as the floor was filthy.

Stayed in room number 9. Apparently has been refurbished, but unfinished. The room smell so bad, the shower tray was blocked so I managed to shower and my husband couldn’t as the tray flooded and it looked disgusting. We could talk to someone about it as when we leave early in the morning there was no receptionist and when we get back 00:00 there was no one either. The mattress was really bad, no heating and a very thinly duvet… So it was definitely not worthy £97 for 2 nigths.

Room was poor and smelt of cannabis, plug sockets net to a shower, would not choose to stay here again

Very dirty. I will be discussing this venue with the environmental health department.

Price is cheap n the room is soooo comfy

The reception was very cordial and welcoming. However, the corridor was very badly lit resulting in me falling over and hurting myself. The bed was hard - too hard. The main problem was noise. The volume from the local band was so high, the light fittings were rattling! This did actually stop dead on midnight - however, this didn't leave much sleep for my early start.

Good size room.

Cold floor no carpet unable to shut window tried many minds no soap mirror in wrong not in bathroom

Very noisy in other rooms and the window was left open to air the room which i understand but there were hundreds of flies so maybe a screen should be fitted.

A nice to place to stay, rooms are basic but clean and a nice bed. The indian restaurant was very good

This was our 3rd trip to Haverhill and so we thought we'd try something other than the Travelodge. Good location, with free parking but Room 4 was terrible. The decoration is tired. (The bathroom floor covering looks older than me!) The room is situated right above the pub/restaurant entrance and the door bangs every time someone enters or leaves. (It seemed like every door in the building slammed shut) The bedroom window doesn't close properly so there is constant noise from traffic/drinkers. Pub across the road has the deepest bass speaker I have ever had the displeasure of trying to sleep near. (Loud bass thumping till 1.30am) Couldn't sleep so tried to make a cup of tea. No teaspoons! Then noticed that the milk sachets and Biscoff biscuits were out of date. (Got replacements when the staff arrived, but that didn't help me at 1am) Miffed that I couldn't have a brew, I turned on the TV. It wasn't tuned in properly. I could watch a blocky BBC1 or listen to a couple of radio stations. I understand that this place is cheap, but it is certainly not cheerful. Don't say the room has a TV if you've not checked that it works. Don't say the room has tea making facilities then provide out of date consumables. We won't be staying there again!

Hotel is very tired and in need of a refurb, but it was only 2/3 the price of the Travelodge and the pub bar bit did have character. The door of the bathroom wouldn't close, the double bed was really rock hard and didn't seem to have a proper mattress and the decor was very worn and tatty. However, we only needed somewhere to get our heads down so not too much of an issue and due to having a triple room it meant we only needed one room for 3 adults which made it cheap. The pub bar was traditional and fullof character though and had a few drinks in there.

Not somewhere we would stay we left that evening.didn’t stay the night. Very old fashioned pub/ hotel. Indian restaurant also in pub. Couldn’t get away with the smell anywhere. Large bedroom mattress rock hard. Need a severe update.

Stayed in room number 9. Apparently has been refurbished, but unfinished. The room smell so bad, the shower tray was blocked so I managed to shower and my husband couldn’t as the tray flooded and it looked disgusting. We could talk to someone about it as when we leave early in the morning there was no receptionist and when we get back 00:00 there was no one either. The mattress was really bad, no heating and a very thinly duvet… So it was definitely not worthy £97 for 2 nigths.

Very close to city centre and the local bus station. Comfy bed and very helpful staff members. Will visit them again.

It was easy and comfortable. The staff was friendly.

Very helpful staff

My two-night stay for business was comfortable and the staff were very courteous and friendy. The hotel is tired and could do with a lick of paint and the bathroom, athough roomy lacked shower gel/soap but the newly opened Indian restaurant within the hotel made up for the deficiencies. It was excellent - freshly prepared, tasty Indian dishes served by professional/friendly waiters and very good value for money.

It's convenient for town centre the hotel is a bit dated has new owners who were very helpful it needs a bit updating but I enjoyed my room ive been using hotel for over 15 years and il stay again

No soap in bathroom, milk was 3 months out of date, no hot water so could not use shower. No staff available to raise issues with

Hotel absolutly fine, good location, easy parking, comfortable on-suite room, full range of tv channels and room serviced & re-stocked during night of two day stay-no complaints whatsoever

We were here for my mother’s funeral and the hotel owner was very accommodating allowing us to check in early (after flying all night from the US) to freshen up, before heading to the funeral. Located in the center of town, walking distance to everything. For a 16th century building full of history it’s nice to hear about the history of the old ‘Coach House”. Annabelle and Keith who work in the bar/restaurant area are wonderful and welcome you like family. Julie is also a very hard worker, and made sure our room was always clean and stocked. I would not hesitate to stay here again.

Stayed in room number 9. Apparently has been refurbished, but unfinished. The room smell so bad, the shower tray was blocked so I managed to shower and my husband couldn’t as the tray flooded and it looked disgusting. We could talk to someone about it as when we leave early in the morning there was no receptionist and when we get back 00:00 there was no one either. The mattress was really bad, no heating and a very thinly duvet… So it was definitely not worthy £97 for 2 nigths.

I could not stay here - the place was horrible - I pushed the stuck door open and not one person was around - not one. It was really sad - but unbelievably in horrible shape. I took some photos but they don't do justice to how bad it was. I am sorry to give such a bad review - a guy called me later but hung up on me when I said I don't expect a charge.

The reception was very cordial and welcoming. However, the corridor was very badly lit resulting in me falling over and hurting myself. The bed was hard - too hard. The main problem was noise. The volume from the local band was so high, the light fittings were rattling! This did actually stop dead on midnight - however, this didn't leave much sleep for my early start.

Very close to city centre and the local bus station. Comfy bed and very helpful staff members. Will visit them again.

It's convenient for town centre the hotel is a bit dated has new owners who were very helpful it needs a bit updating but I enjoyed my room ive been using hotel for over 15 years and il stay again

Hotel absolutly fine, good location, easy parking, comfortable on-suite room, full range of tv channels and room serviced & re-stocked during night of two day stay-no complaints whatsoever

This was our 3rd trip to Haverhill and so we thought we'd try something other than the Travelodge. Good location, with free parking but Room 4 was terrible. The decoration is tired. (The bathroom floor covering looks older than me!) The room is situated right above the pub/restaurant entrance and the door bangs every time someone enters or leaves. (It seemed like every door in the building slammed shut) The bedroom window doesn't close properly so there is constant noise from traffic/drinkers. Pub across the road has the deepest bass speaker I have ever had the displeasure of trying to sleep near. (Loud bass thumping till 1.30am) Couldn't sleep so tried to make a cup of tea. No teaspoons! Then noticed that the milk sachets and Biscoff biscuits were out of date. (Got replacements when the staff arrived, but that didn't help me at 1am) Miffed that I couldn't have a brew, I turned on the TV. It wasn't tuned in properly. I could watch a blocky BBC1 or listen to a couple of radio stations. I understand that this place is cheap, but it is certainly not cheerful. Don't say the room has a TV if you've not checked that it works. Don't say the room has tea making facilities then provide out of date consumables. We won't be staying there again!

We were here for my mother’s funeral and the hotel owner was very accommodating allowing us to check in early (after flying all night from the US) to freshen up, before heading to the funeral. Located in the center of town, walking distance to everything. For a 16th century building full of history it’s nice to hear about the history of the old ‘Coach House”. Annabelle and Keith who work in the bar/restaurant area are wonderful and welcome you like family. Julie is also a very hard worker, and made sure our room was always clean and stocked. I would not hesitate to stay here again.

No soap. No tea. No food

My two-night stay for business was comfortable and the staff were very courteous and friendy. The hotel is tired and could do with a lick of paint and the bathroom, athough roomy lacked shower gel/soap but the newly opened Indian restaurant within the hotel made up for the deficiencies. It was excellent - freshly prepared, tasty Indian dishes served by professional/friendly waiters and very good value for money.

No soap in bathroom, milk was 3 months out of date, no hot water so could not use shower. No staff available to raise issues with

A nice to place to stay, rooms are basic but clean and a nice bed. The indian restaurant was very good

This was our 3rd trip to Haverhill and so we thought we'd try something other than the Travelodge. Good location, with free parking but Room 4 was terrible. The decoration is tired. (The bathroom floor covering looks older than me!) The room is situated right above the pub/restaurant entrance and the door bangs every time someone enters or leaves. (It seemed like every door in the building slammed shut) The bedroom window doesn't close properly so there is constant noise from traffic/drinkers. Pub across the road has the deepest bass speaker I have ever had the displeasure of trying to sleep near. (Loud bass thumping till 1.30am) Couldn't sleep so tried to make a cup of tea. No teaspoons! Then noticed that the milk sachets and Biscoff biscuits were out of date. (Got replacements when the staff arrived, but that didn't help me at 1am) Miffed that I couldn't have a brew, I turned on the TV. It wasn't tuned in properly. I could watch a blocky BBC1 or listen to a couple of radio stations. I understand that this place is cheap, but it is certainly not cheerful. Don't say the room has a TV if you've not checked that it works. Don't say the room has tea making facilities then provide out of date consumables. We won't be staying there again!

The hotel was locked when we arrived, the whole building had a strong smell of Asian food, there was no soap in the bathroom. The room was cold. And now I’ve been fined for using the hotel car park and have to dispute it. Won’t be returning

We were here for my mother’s funeral and the hotel owner was very accommodating allowing us to check in early (after flying all night from the US) to freshen up, before heading to the funeral. Located in the center of town, walking distance to everything. For a 16th century building full of history it’s nice to hear about the history of the old ‘Coach House”. Annabelle and Keith who work in the bar/restaurant area are wonderful and welcome you like family. Julie is also a very hard worker, and made sure our room was always clean and stocked. I would not hesitate to stay here again.

Not somewhere we would stay we left that evening.didn’t stay the night. Very old fashioned pub/ hotel. Indian restaurant also in pub. Couldn’t get away with the smell anywhere. Large bedroom mattress rock hard. Need a severe update.

Tasty food and good bed

Lack of coffee, and no milk for coffee, and no sugar for diabetic.