The Suffolk Hotel

Unfortunately, I was very disappointed with my experience at this hotel. I booked through Hotels.com and my confirmation clearly stated “Double Room, 1 King Bed” for two adults. However, I was given a Cosy Double, which was significantly smaller than I had expected from the booking description. I raised the issue during my stay and spoke to the hotel manager, who took my name and email address and told me he would sort out a refund and contact me. I waited, but no refund or follow-up arrived, and I have since had to spend a considerable amount of time chasing both the hotel and Hotels.com. There were also other issues with the stay. The bathroom was not as clean as I would expect and I ended up cleaning it myself. My towels were not changed during my four-night stay, and there were pigeons on the window ledge outside my room throughout the night. What has been most disappointing is the way my complaint has been handled afterwards. The hotel has since told me in writing that the room they provided was based on the booking information they received from Hotels.com and that the discrepancy appeared to originate with Hotels.com. Regardless of where the booking error occurred, as a customer I booked and paid based on a confirmation stating “1 King Bed”, and that was not what I received. I would have much preferred for this to have been resolved fairly when I first raised it at the hotel rather than having to spend weeks pursuing it afterwards.

Lovely Place to Get Away too The Hotel and Town both very well looked after. Young Staff Member called Jasmine is a breath of fresh air with Her positive aura. Enjoyed Myself doing Nothing.

P

the cozy rooms were very comfortable and the staff were very friendly and helpful.

Excellent location, clean and comfortable bijou room