Grand Hotel Italia

It's not to a 5 stars level hotel. There are too many events and very loud noise and vibrations in the morning from bands rehearsal.

I stayed for three nights, and the room was cleaned twice. However, the cleaning mainly consisted of making the bed and replacing towels. On my first night, I had takeout pizza, and the box with leftovers remained on the table for my entire stay. I’m not sure why it wasn’t simply removed. The wristband system for the pool and swimming area felt a bit unnecessary—more convenient access for hotel guests would have been preferable. That said, the pool itself was nice, and the bar was a great addition. Overall, the customer service felt rather formal and lacked a personal touch. For example, I was scolded for not wearing a shirt in the lobby after leaving the pool, and takeout food could only be eaten in the room. While I understand these are standard rules, a more flexible approach that considers the environment would have been appreciated. Breakfast, however, was very good overall All in all, 7/10

la colazione ottima ,vicino all aeroporto e fuori dal caos del centro ,spa superlativa con ottimi trattamenti ,il mio massaggiatore è stato super professionale. unica miglioria la pulizia della stanza ,il resto dei servizi perfetti, sicuramente il mio hotel di riferimento a Cluj

It was ok, this might have been a 5-star hotel once but today it is barely a 4-star hotel. Clean but most of the hotel is outdated. - Service: The service is ok, but not more.. - Pool: Quite a nice pool. good size of the pool, plenty of space to sit and have drink. - Gym: I visit plenty of hotels and this is by far the best gym i have seen in a hotel.

Superbe hôtel et espace spa formidable. Literie très confortable. Petit déjeuner parfait avec beaucoup de choix.

Excellent service, large, very spacious room, comfortable bed, easy parking on premises, excellent breakfast, beautiful amenities:pool, etc, accurate description, large and spacious bathroom, balcony with beautiful views. Thanks you Hotel Grand Italia for your hospitality.

Nice hotel, good service, safe and convenient, good location easy parking

Sehr schönes und preislich angemessenes Hotel mit adäquater Einrichtung, freundlichem Personal an der Rezeption und der Hotelbar. Outdoor-Pool vorhanden, Parkplätze und Tiefgarage, Spaziergang durch schöne Wohngebiete bergab 45 Minuten ins Zentrum.

10 years ago it was a great property, a real jewel. Now the lack of investment it shows up in a big way. We spent 3 nights at the hotel. During the last night they hosted 4 weddings, at the same time in 4 different areas. Apparently the management is trying to make a quick $, regardless of screwing up the customers that already paid for nightly accommodation. Exceptional breakfast and very accommodating staff, doing their best to make your stay as enjoyable as possible.

The rooms were spacious and a nice breakfast was included every day. The staff were all professional and helpful. There is a lovely indoor pool and spa for an extra charge (free if you book a treatment) that was worth it. They also had a restaurant and bar service in the spa area. I would definitely go back.

Nous avons passé un séjour vraiment agréable dans ce super établissement. La propreté de notre chambre ainsi que la qualité des équipements étaient plus qu’à la hauteur de nos espérances. Alena (à l’accueil) ainsi que Dan au spa, ont toujours été très accueillant avec nous. Ce séjour fut donc génial dans cet hôtel, que nous recommandons.

Schönes, sauberes Hotel. Freundliches, hilfbereites Personal.

I stayed for three nights, and the room was cleaned twice. However, the cleaning mainly consisted of making the bed and replacing towels. On my first night, I had takeout pizza, and the box with leftovers remained on the table for my entire stay. I’m not sure why it wasn’t simply removed. The wristband system for the pool and swimming area felt a bit unnecessary—more convenient access for hotel guests would have been preferable. That said, the pool itself was nice, and the bar was a great addition. Overall, the customer service felt rather formal and lacked a personal touch. For example, I was scolded for not wearing a shirt in the lobby after leaving the pool, and takeout food could only be eaten in the room. While I understand these are standard rules, a more flexible approach that considers the environment would have been appreciated. Breakfast, however, was very good overall All in all, 7/10

clean propriety, good amenities,stuff very helpful and friendly

Leider war das Frühstücksbuffet dem eines hostels gleich. Frischer Orangensaft kostet extra. Kein Zimmerservice nach 23:00 Uhr. Keine Einweisung durch Mitarbeiterin, wann wir auschecken müssen usw. Die Zimmer, waren abgewohnt. Kaputter Boden, Schimmel im Bad und das Leitungswasser roch unangenehm.

la colazione ottima ,vicino all aeroporto e fuori dal caos del centro ,spa superlativa con ottimi trattamenti ,il mio massaggiatore è stato super professionale. unica miglioria la pulizia della stanza ,il resto dei servizi perfetti, sicuramente il mio hotel di riferimento a Cluj

Muy bueno bien ubicado limpio muy buen precio estuve 10 días

Property is nice and clean. It looks very good well-maintained price is right.

Tolles Hotel, sauber, neue Zimmer und kein Teppichboden

3 star hotel.. AC didn’t work in Sept, their central system is either set for heat or cold, but not having the option for both.. there was zero warning and we had to find out the hard way tossing and turning thinking the AC was running when it was in fact the heater, finally calling Hotel technician at 4 AM to tell us and although the Display showed the AC was working when it wasn’t. Also note the hotel is old and a bit rundown, the floor was a little dirty as well. No espresso or Nescafé machine, only packaged Insta coffee and hot water. Food in the restaurant was average. Very disappointing overall.

A very beautiful property with spacious rooms.

When we arrived, the receptionist greeted us right away and stated that they upgraded our room. She explained everything perfectly and created an image of what our experience at the hotel could be like. We took advantage of all of her recommendations and we booked the spa for a day. Our room was spacious and had a jacuzzi tub with a separate shower. The balcony overlooked the city and hills. It was very beautiful even though it is situated in the middle of a residential area. Ubers and taxis are very affordable so we did not rent a car. We booked a couples massage and took advantage of having lunch in the cafe area of the spa. We choose this hotel specifically because we read that they renovated their spa area. They just completed the work at the end of March and they did an amazing job. All the spa areas were beautiful and we loved the shower area outside the spa that had 4 water temperatures from hot to cold (great idea!). Our only suggestion is to book a 4 hour spa slot instead of 1 day. We only used the spa for 3 hours and went to dinner so we didn't have time to end the day there and paid for more than we used. The spa is open from 12 - 9. The deep tissue massage was exactly what we needed to end our trip. We also appreciated the bedside controls for the shutters, lights and a Do not disturb button (genius). The breakfast had a great variety of healthy options and perfect for what we were looking. for, We definitely will be back again.

Ive stayed at this hotel several times on my regular trips to the city. For every time it gets a bit worse. Earlier it was still descent but now the rooms we had was superwarm during night (24-26 degress celsius) making it impossible to sleep. When complained in the reception they did not do anything about it. The tap in the bathroom sink could only deliver warm water, and the shower termostat was broken. The tap in the tub couldnt be turned on because it was installed in the wrong way. Maintainance is not their thing.

No hot water at the shower, bathrooms are outdated, not 5 star

We are coming to this hotel every year for our vacation. Great place, rooms are nice , spacious and clean. Breakfast amazing, delicious large area to accommodate everyone. Staff is professional and kind. Plus the have a pool area . Thank you for everything. I will recommend this hotel to all my friends

It was ok, this might have been a 5-star hotel once but today it is barely a 4-star hotel. Clean but most of the hotel is outdated. - Service: The service is ok, but not more.. - Pool: Quite a nice pool. good size of the pool, plenty of space to sit and have drink. - Gym: I visit plenty of hotels and this is by far the best gym i have seen in a hotel.

Superbe hôtel et espace spa formidable. Literie très confortable. Petit déjeuner parfait avec beaucoup de choix.

Excellent service, large, very spacious room, comfortable bed, easy parking on premises, excellent breakfast, beautiful amenities:pool, etc, accurate description, large and spacious bathroom, balcony with beautiful views. Thanks you Hotel Grand Italia for your hospitality.

3 star hotel.. AC didn’t work in Sept, their central system is either set for heat or cold, but not having the option for both.. there was zero warning and we had to find out the hard way tossing and turning thinking the AC was running when it was in fact the heater, finally calling Hotel technician at 4 AM to tell us and although the Display showed the AC was working when it wasn’t. Also note the hotel is old and a bit rundown, the floor was a little dirty as well. No espresso or Nescafé machine, only packaged Insta coffee and hot water. Food in the restaurant was average. Very disappointing overall.

The rooms were spacious and a nice breakfast was included every day. The staff were all professional and helpful. There is a lovely indoor pool and spa for an extra charge (free if you book a treatment) that was worth it. They also had a restaurant and bar service in the spa area. I would definitely go back.

Ive stayed at this hotel several times on my regular trips to the city. For every time it gets a bit worse. Earlier it was still descent but now the rooms we had was superwarm during night (24-26 degress celsius) making it impossible to sleep. When complained in the reception they did not do anything about it. The tap in the bathroom sink could only deliver warm water, and the shower termostat was broken. The tap in the tub couldnt be turned on because it was installed in the wrong way. Maintainance is not their thing.

We are coming to this hotel every year for our vacation. Great place, rooms are nice , spacious and clean. Breakfast amazing, delicious large area to accommodate everyone. Staff is professional and kind. Plus the have a pool area . Thank you for everything. I will recommend this hotel to all my friends

周辺レストランの案内をしてもらえなかった

This is a beautiful hotel and the staff are helpful but there was a language barrier, so take a guide book :).

Nice hotel, good service, safe and convenient, good location easy parking

Its a nice hotel and friendly staff

Perfect service, and such a nice vibe from the staff

Best staff ever!

10 years ago it was a great property, a real jewel. Now the lack of investment it shows up in a big way. We spent 3 nights at the hotel. During the last night they hosted 4 weddings, at the same time in 4 different areas. Apparently the management is trying to make a quick $, regardless of screwing up the customers that already paid for nightly accommodation. Exceptional breakfast and very accommodating staff, doing their best to make your stay as enjoyable as possible.

The rooms were spacious and a nice breakfast was included every day. The staff were all professional and helpful. There is a lovely indoor pool and spa for an extra charge (free if you book a treatment) that was worth it. They also had a restaurant and bar service in the spa area. I would definitely go back.

When we arrived, the receptionist greeted us right away and stated that they upgraded our room. She explained everything perfectly and created an image of what our experience at the hotel could be like. We took advantage of all of her recommendations and we booked the spa for a day. Our room was spacious and had a jacuzzi tub with a separate shower. The balcony overlooked the city and hills. It was very beautiful even though it is situated in the middle of a residential area. Ubers and taxis are very affordable so we did not rent a car. We booked a couples massage and took advantage of having lunch in the cafe area of the spa. We choose this hotel specifically because we read that they renovated their spa area. They just completed the work at the end of March and they did an amazing job. All the spa areas were beautiful and we loved the shower area outside the spa that had 4 water temperatures from hot to cold (great idea!). Our only suggestion is to book a 4 hour spa slot instead of 1 day. We only used the spa for 3 hours and went to dinner so we didn't have time to end the day there and paid for more than we used. The spa is open from 12 - 9. The deep tissue massage was exactly what we needed to end our trip. We also appreciated the bedside controls for the shutters, lights and a Do not disturb button (genius). The breakfast had a great variety of healthy options and perfect for what we were looking. for, We definitely will be back again.

- Gute Gegend, vor allem ruhig - entspannt mit dem Uber zu erreichen, - tolle Aussicht auf die Stadt, - sehr freundliches Personal, immer hilfsbereit - leckeres Frühstück mit genug Auswahl, - der SPA Bereich war sehr sauber, Wir kommen gerne wieder!

la colazione ottima ,vicino all aeroporto e fuori dal caos del centro ,spa superlativa con ottimi trattamenti ,il mio massaggiatore è stato super professionale. unica miglioria la pulizia della stanza ,il resto dei servizi perfetti, sicuramente il mio hotel di riferimento a Cluj

Muy bueno bien ubicado limpio muy buen precio estuve 10 días

Estuvimos 10 días y todo súper muy bien ubicado y buen servicio

Excellent service, large, very spacious room, comfortable bed, easy parking on premises, excellent breakfast, beautiful amenities:pool, etc, accurate description, large and spacious bathroom, balcony with beautiful views. Thanks you Hotel Grand Italia for your hospitality.

Nice hotel, good service, safe and convenient, good location easy parking

Sehr schönes und preislich angemessenes Hotel mit adäquater Einrichtung, freundlichem Personal an der Rezeption und der Hotelbar. Outdoor-Pool vorhanden, Parkplätze und Tiefgarage, Spaziergang durch schöne Wohngebiete bergab 45 Minuten ins Zentrum.

Good hotel, good ubicación , friendly staff.

5 star hotel in an upscale neighborhood. all nice. the service in the restaurant can be better

When we arrived, the receptionist greeted us right away and stated that they upgraded our room. She explained everything perfectly and created an image of what our experience at the hotel could be like. We took advantage of all of her recommendations and we booked the spa for a day. Our room was spacious and had a jacuzzi tub with a separate shower. The balcony overlooked the city and hills. It was very beautiful even though it is situated in the middle of a residential area. Ubers and taxis are very affordable so we did not rent a car. We booked a couples massage and took advantage of having lunch in the cafe area of the spa. We choose this hotel specifically because we read that they renovated their spa area. They just completed the work at the end of March and they did an amazing job. All the spa areas were beautiful and we loved the shower area outside the spa that had 4 water temperatures from hot to cold (great idea!). Our only suggestion is to book a 4 hour spa slot instead of 1 day. We only used the spa for 3 hours and went to dinner so we didn't have time to end the day there and paid for more than we used. The spa is open from 12 - 9. The deep tissue massage was exactly what we needed to end our trip. We also appreciated the bedside controls for the shutters, lights and a Do not disturb button (genius). The breakfast had a great variety of healthy options and perfect for what we were looking. for, We definitely will be back again.

We are coming to this hotel every year for our vacation. Great place, rooms are nice , spacious and clean. Breakfast amazing, delicious large area to accommodate everyone. Staff is professional and kind. Plus the have a pool area . Thank you for everything. I will recommend this hotel to all my friends

I stayed for three nights, and the room was cleaned twice. However, the cleaning mainly consisted of making the bed and replacing towels. On my first night, I had takeout pizza, and the box with leftovers remained on the table for my entire stay. I’m not sure why it wasn’t simply removed. The wristband system for the pool and swimming area felt a bit unnecessary—more convenient access for hotel guests would have been preferable. That said, the pool itself was nice, and the bar was a great addition. Overall, the customer service felt rather formal and lacked a personal touch. For example, I was scolded for not wearing a shirt in the lobby after leaving the pool, and takeout food could only be eaten in the room. While I understand these are standard rules, a more flexible approach that considers the environment would have been appreciated. Breakfast, however, was very good overall All in all, 7/10

- Gute Gegend, vor allem ruhig - entspannt mit dem Uber zu erreichen, - tolle Aussicht auf die Stadt, - sehr freundliches Personal, immer hilfsbereit - leckeres Frühstück mit genug Auswahl, - der SPA Bereich war sehr sauber, Wir kommen gerne wieder!

It is a good hotel, great service and excellent breakfast. I recommend it.

Leider war das Frühstücksbuffet dem eines hostels gleich. Frischer Orangensaft kostet extra. Kein Zimmerservice nach 23:00 Uhr. Keine Einweisung durch Mitarbeiterin, wann wir auschecken müssen usw. Die Zimmer, waren abgewohnt. Kaputter Boden, Schimmel im Bad und das Leitungswasser roch unangenehm.

Good breakfast

Superbe hôtel et espace spa formidable. Literie très confortable. Petit déjeuner parfait avec beaucoup de choix.

3 star hotel.. AC didn’t work in Sept, their central system is either set for heat or cold, but not having the option for both.. there was zero warning and we had to find out the hard way tossing and turning thinking the AC was running when it was in fact the heater, finally calling Hotel technician at 4 AM to tell us and although the Display showed the AC was working when it wasn’t. Also note the hotel is old and a bit rundown, the floor was a little dirty as well. No espresso or Nescafé machine, only packaged Insta coffee and hot water. Food in the restaurant was average. Very disappointing overall.

10 years ago it was a great property, a real jewel. Now the lack of investment it shows up in a big way. We spent 3 nights at the hotel. During the last night they hosted 4 weddings, at the same time in 4 different areas. Apparently the management is trying to make a quick $, regardless of screwing up the customers that already paid for nightly accommodation. Exceptional breakfast and very accommodating staff, doing their best to make your stay as enjoyable as possible.