Hanoian Central Hotel & Spa

Jack was amazing! The entire staff was so helpful and kind. The breakfasts were excellent and we had massages at the hotel spa that were great!

We booked this hotel as it was advertised to be a 4-star hotel. However, it was far from that. The pictures did not match reality. The rooms were dark, dilapidated, and had a smell. There was a leak in the shower, the bed was obviously old, and the linens were coarse. Moreover, we specifically booked deluxe rooms based on the size mentioned in hotels.com, but they gave us superior rooms instead, which were much smaller. We had to complain to the front desk, before they moved us to a slightly bigger room. The staff had been nice and apologetic, but when it was time to check out, they gave us some mung bean cake and asked us not to leave a bad review.

The hotel is located on the northern edge of the Old Quarter, offering a very convenient location. It is within walking distance to many popular dining spots, the lake, and major attractions, while being slightly removed from the busiest, most crowded streets lined with shops and restaurants. As a result, the surroundings feel noticeably quieter and more comfortable. The highlight of the hotel is undoubtedly the staff. The team is warm, attentive, and highly professional. Throughout our stay, nearly all staff members across different shifts remembered us and were always ready to offer assistance, which made the experience especially welcoming and personal. Breakfast was another. Vietnamese noodles and a variety of egg dishes were freshly prepared to order and served directly from the kitchen. In addition, there was a wide selection of both Eastern and Western options, ranging from salads and breads to congee and yogurt. The property itself is not a modern building, but rather an older structure that has been well maintained. While the layout is somewhat cozy, it creates a warm, home-like atmosphere.

clean room and great location (quiet)

The staff is outstanding. The hotel is just fine, but the staff is what makes it great!