Hotel Rathaus - Wein & Design

Room had other peoples hair in it. Room was creepy and hotel staff didn’t help to take luggage up the stairs

I shared a room with my parents and had their third person sleeping arrangement. It was the worst bed I ever slept in. It was a thin mattress on an unfolded couch, I could feel every crease of the couch digging into me. On the third night my dad insisted he take that bed and he agreed the next morning that it’s the worst bed he’s ever slept in. I was disappointed because this was one of the more upscale places we ever stayed at but the main part of a hotel for us is a good nights rest so we can explore the city. Staff were overall friendly.

Yes

We made it our home base while travelling in Austria and came back and service was just as excellent

Off the beaten track but convenient and easy to access all sites. We loved that it was so quiet. The staff were exceptionally helpful and cheerful!