Hotel Casa Nogales

Very nice staff, in an older hotel. Good breakfast 630-930 weekdays and 730-1030 weekends. 2 good elevators. Need to be able to manage stairs to get to lobby desk and to breakfast room. Was able to check in at 230 instead of mandatory 3 pm, easy to check out but leave time as the staff go up and inspect your room. Do not eat chips and candy left in room, or you pay for it. No patio to sit out and enjoy the sun. 4 to 8 blocks to walk to many different restaurants, and about 5-6 blocks to get to underground nearest subway station. Be very careful in subway as pickpocketers are common there. Hotel has a guard at the front door most of the times. Would stay there again.

This property is located in a good neighborhood, quiet but near main shopping mall in Santiago. A little bit old but nice. People very kind a very clean. Breakfast was good but with few options

Nice place

Excellent survice

The maids were nice, but the front end staff messed up our reservation, claiming we had reserved only 1 room and changed us extra for the 2nd room. Next morning they miraculously had found the original reservation but now did not want to refund the extra night they had charged. Expedia could not help, citing this was the hotel's policy (technically correct, as the extra night had not been booked through Expedia). This also made us quite suspicious of leaving the $100 security deposit. But since it was 2AM we were out of options. It looks like the deposit was later released. The Breakfast buffet was quite good. Standards of rooms and hallways I would say "worn down" - obviously in need of re-flooring, re-painting. Internet was a bit on and off; coverage a little on the spotty side but speed was ok when in range. I'd recommend staying away due to the front desk mess and policies. Or at least make sure to not pay anything directly to the hotel, only through Expedia.