Hoshino Resorts KAI Matsumoto

Age Requirements
Minimum age to check in is 18 years old

Pets
Service animals are allowed;Service animals are exempt from fees/restrictions;Pets not allowed;

Front Desk Services
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Half Board is not included in the Half Board rate for children aged 0-2.

Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;

Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; Additional fees may apply to children for items such as extra bedding and meals; One child 2 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding; No cribs (infant beds) availableNo rollaway/extra beds available

Dining
Enjoy a meal at the restaurant or snacks in the ryokan's coffee shop/cafe. A complimentary local cuisine breakfast is served daily from 7:00 AM to 9:00 AM.

Mandatory Fees And Taxes

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
• A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.