Quality Inn Acapulco Taupo

The stay was good , location good , room clean . Parking at door step (good)

Sky TV did not work. Wi-Fi average.

Parking fine Pool took an hour to fill and then started to empty once we got in! Beds hard But convenient location, clean and had all we needed in kitchen

Regrettably, the spa was not functioning properly and was making a loud noise.

Very spacious room with a nice spa pool!

We enjoyed our stay! Our room was clean and had everything we needed. The spa pool was a bonus and was the best part of our stay.Thank you for looking after us during our stay!

We stayed here for one night over the Matariki weekend. Great layout of rooms for our 3 kids and ourselves downstairs . Plenty of towels and toiletries for us all which was great. Bathroom opened up into the lounge which was a little weird, but ok. Well stocked coffee and milk and great little kitchen with all things needed to make meals. Great options on TV with Netflix and Disney which was cool. Good location for four square, restaurants and other amenities. The breakfast was fully booked out so we couldn’t take up this option, which we would have liked. Parking was very handy right outside the unit. Walking distance to the lake and other places of interest. A comfortable stay all round.

Great size room, warm. The whirlpool seemed very shallow. Probably more comfy in a spa.

Was disappointed the spa was not in the room as we had expected from booking and it was the only reason we booked the room. There was not a lot of info on it and what we did find was that we needed a key and towels from reception but we did not arrive before reception closed at night. If I had known this prior to booking I would have picked a different room/hotel. We did however really enjoy the room and beds and the service with a late check in. The heated room waiting for us was bliss

There was no restaurant on site

Plenty of room for whole family. Clean. Comfy beds. We'll be back

Clean and tidy. Slight funny smell in the room. Also ticked that I would pay at the property yet the money was taken out of my account 2 days prior. Description said that there was a spa pool, but there was only a spa bath. Convenient to town.

Friendly staff, clean rooms & good location.

Quiet but super close to town. Room very clean,tidy and well appointed.

Master bedroom bed was that hard I slept in the single bed. The whole room is in need of a deep clean. Bird poo on curtains in twin room, black ring on waterline of toilet, grime in plastic track on shower door, ceiling fan full of dust, dirty kitchen floor tiles, grime on top of tiles around kitchen sink. I think places like that that are shared by many different people should be immaculate.

Very central and clean. Will stay there again.

Safe, close to town and Taupo Yacht Club where we attended the annual celebration of the Feast of Tabernacles for 8 days, it's cleanliness is first class, staffs are very helpful when needed and looking forward for next year's stay here for the FOT. Very commendable.

Rummet var absolut i bra skick och badrummet var väldigt fräscht och nyrenoverat. Betyget kan tyvärr inte bli bättre än 4 pga en doft i rummet som inte kändes helt fräscht, fast att det var rent och snyggt.

The motel was presented in a run down condition with little ongoing maintenance being evident. It was dirty and the bathroom condition was one of the worst we have encountered. The room rate of $190.00 per night was exorbitant given the level of accommodation. We would have walked had a refund been made available.

PROS: The room had everything we needed, not a 5 or 4 star motel as in appliances weren’t brand new but definitely done our family for the night. The beds were comfy. CONS: It was clean but the smell was grotty. I’m a smoker and I can say that the smell was a mixture of musty dust and cigarette. It needs a good cleanse on carpets and walls. Either the guests or the cleaners smoking while they clean. But a good air out and freshener done us for the night

Nice modern room

Unit was tidy and clean but quite small and dated. For the price I would have expected a bit more modern. Parking spaces were very tight for a ute.

I was pleasantly suprised at the amenities in the room. Clean, roomy. With a little table and chairs. I didnt mind that the TV was on a side table to the side of the bed. Would have been better on the wall though. Pillows were flat so these need replacing otherwise for the price well above average.

Overall it's good. Except for the shower.. pressure is too low...

Courteous staff. Great location.Easy walk to centre of Taupo. Room was somewhat dated and dark even with lighting on.

Very quiet room

Booked the studio(private garden) room and stayed 4 nights. Paid a bit more and booked this property because of the "private garden"in the description, the room with a two-seater sofa in their pics and the cooking facility. However, The "private backyard" is a common walkway with two chairs in front of your door with narrow fences between you and your neighbours which apparently not "private" at all; the studio room is much smaller than it is in the pics and definitely has no space for a sofa. When asked, the staff didn't apologize for giving the misleading info or gave you a room that matches their description but asked you to pay extra for room upgrade. I booked 324 nights on hotels.com and this is the first time rating an accommodation one star. Mainly because the description and photos are quite deceiving and the reception staff not feeling wrong of providing false info. If they apologized that the description and photos are exaggerating and will change their description and photos, I probably will just let it go without leaving a one star review. But apparently they would like to keep their way of running their business. BTW, cooking stovetop is a old portable one and very slow so couldn't use it to cook even simple stuff. Full breakfast is very basic and very limited choices. Good thing is the cleaning staff changed towels for us every day. Overall try to avoid a dishonest business as you don't know what what are getting from them. Definitely not what you paid for.

Very spacious room with a nice spa pool!

Was close to town centre which was handy. Had lots of problems with the unusual door lock, was given room with no front windows and kitchen windows looked onto neighbouring bathroom and kitchen so not much privacy and room was very dark. Sign outside room was also for disabled persons so plenty of room in the shower which was good. Room could have done with a good dusting.

The bed was absolutely stuffed !!

The staff are amazing.

The property itself wasn’t bad. I only didn’t like how there was an open wardrobe in the bedroom. Everything was fine. My issue was when I phoned them. We had an emergency happen so had to quickly book a hotel room last minute (8 / 8:30pm). The booking was accepted. I then rang the hotel to say we would be running late by about 20 minutes due to this emergency. The person I spoke with had an attitude the entire call because their reception closes at 7 and it’s not a 24 hour hotel. I didn’t know this as the booking was accepted. She sighed heavily and everytime she spoke had a snarky tone. At some point I said I can just cancel my booking. It wasn’t heard and she told me the key would be under the mat when we arrived. When we arrived, the key was under the mat but the door wide wide open to the outside.

Friendly staff, clean rooms & good location.

Great service. Friendly staff

Convenient, accessible and very clean. Staff friendly and helpful.

I tried to upgrade my room the day after if booked and paid, I was told I couldn't do that until the day of check in, I found this disappointing as i checked their website as there was plenty of availability. On arrival I asked for two keys, I had booked for two adults and I was told that this was not possible and gave me one key to share. I asked if there was another room with two keys and was told no, no trying to make it work for the customer. Accommodation and location were good. Receptionist not so much.

We had a great stay and the service was friendly and nothing was a problem

When we arrived, we were told that breakfast was included and were given instructions accordingly. The next morning, we called the office to confirm the details, only to be told that breakfast was not included and that the receptionist had made a mistake—even though she had checked our paperwork. We had to go out and buy breakfast from the supermarket. The man we spoke to on the phone was quite rude and dismissive. On top of that, I emailed management about another issue—our room was supposed to have a spa, but it didn’t. I have yet to receive any response at all. Overall, very disappointed with communication. Good points was it had upstairs and the girls loved that. And garden view.

A last minute booking for our family of four and this accommodation was a very pleasant and welcome surprise. From check-in to check-out our experience was seamless. Room was modern, very clean, spacious, and with its own private garden area. Location is superb, only a few minutes walk to the lake. Staff were friendly, super helpful and welcoming at all times. Great family venue. We will be back!

Great option to break up our long trip. Staff were friendly and the unit was safe for us and our kids

Quiet and an easy walk to town (about 10 mins). Reception host was really nice and informative.. would definitley stay again.

Great location

Nice place nice people, steps away from the lake, and walk distance to the city center.

Went down for Ironman and this was right opposite T1. Was very quiet considering and just what I wanted. Highly recommended.

Courteous staff. Great location.Easy walk to centre of Taupo. Room was somewhat dated and dark even with lighting on.

Very central and clean. Will stay there again.

Handy to lake front and within walking distance to town

We stayed here for one night over the Matariki weekend. Great layout of rooms for our 3 kids and ourselves downstairs . Plenty of towels and toiletries for us all which was great. Bathroom opened up into the lounge which was a little weird, but ok. Well stocked coffee and milk and great little kitchen with all things needed to make meals. Great options on TV with Netflix and Disney which was cool. Good location for four square, restaurants and other amenities. The breakfast was fully booked out so we couldn’t take up this option, which we would have liked. Parking was very handy right outside the unit. Walking distance to the lake and other places of interest. A comfortable stay all round.

Great location and setting.

No frills accommodation, very functional with good parking and walkable to the town centre for those willing to stretch their legs.

The staff and service deserve top marks. They were welcoming, friendly and helpful. We enjoyed the buffet breakfast. The bacon was delish. We had a bit of trouble getting the TV working, but we're able to stream a few Freeview channels in the end.

A long weekend visit to Taupo for a long overdue family catch up. Enjoyed the Motel. The breakfast was awesome. Very friendly, hospitable staff. We will be returning in the future.

Awesome price and lovely breakfast

Reall lovely staff. Breakfast was great and family friendly place close to everything. I have a 3.5 year old on the autism spectrum and having the TV and other dangerous items in the room out of his reach was a godsend! Will definitely stay again!

We stayed here for one night over the Matariki weekend. Great layout of rooms for our 3 kids and ourselves downstairs . Plenty of towels and toiletries for us all which was great. Bathroom opened up into the lounge which was a little weird, but ok. Well stocked coffee and milk and great little kitchen with all things needed to make meals. Great options on TV with Netflix and Disney which was cool. Good location for four square, restaurants and other amenities. The breakfast was fully booked out so we couldn’t take up this option, which we would have liked. Parking was very handy right outside the unit. Walking distance to the lake and other places of interest. A comfortable stay all round.

When we arrived, we were told that breakfast was included and were given instructions accordingly. The next morning, we called the office to confirm the details, only to be told that breakfast was not included and that the receptionist had made a mistake—even though she had checked our paperwork. We had to go out and buy breakfast from the supermarket. The man we spoke to on the phone was quite rude and dismissive. On top of that, I emailed management about another issue—our room was supposed to have a spa, but it didn’t. I have yet to receive any response at all. Overall, very disappointed with communication. Good points was it had upstairs and the girls loved that. And garden view.

Staff all very hospitable clean room and bathroom lotions appreciated great breakfast will definitely stay again

Clean and tidy. Lovely friendly host. No cereal for breakfast

There was no restaurant on site

Free buffet breakfast