Name: Cross Keys by Chef & Brewer Collection
Address: Middlesborough Road, Upsall, Guisborough, Guisborough, England, United Kingdom, Guisborough, North Yorkshire, GB
Price range: $69–$135 per night
Rating: 8.18

What guests think

Across reviews of Cross Keys by Chef & Brewer Collection, travellers consistently praise the friendly, welcoming staff, while feedback on the rooms and bathrooms is mixed, noting comfortable beds alongside dated decor and occasional maintenance issues.

Several guests mention traffic noise in front-facing rooms, with quieter stays reported at the back. Food and breakfast are generally well liked and reasonably priced, though a few diners found evening meals disappointing or overpriced. Internet reliability is a recurring weak point, with some reporting poor or unstable Wi‑Fi. Expect warm service and convenient access, with room quality varying by allocation.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently praise the on-site bar and restaurant, with pleasant indoor and outdoor seating. Ample parking is noted.

Related guest reviews

10

Moira

Apr 30, 2023

·

Stayed 2 nights

Twin room at rear of property, beds comfy,bath/shower with toiletries,adequate tea/coffee.Staff very friendly,professional and attentive to needs.Bar/restaurant area superb with outdoor seating too.Good choice of food on menu and served piping hot.Recommend hotel easy access to NE coast and A19.

10

Sharon

May 22, 2023

·

Stayed 1 night

This property is set in beautiful surroundings at the back with beautiful green gardens and tables to sit and enjoy the sunshine. Although there is a busy carriageway to the front aspect which was quite noisy. All staff were lovely and super friendly and nothing is too much trouble. Beautiful property pleasant stay Thank you

10

Michael

Apr 9, 2024

·

Stayed 1 night

Quaint and quiet old building that serves nice food.

10

Peter

Feb 7, 2023

·

Stayed 1 night

Good rooms and bar/restaurant.

10

R P

Jun 15, 2025

·

Stayed 1 night

Very friendly welcome - an excellent place to stay and restaurant was great too.

10

John

Oct 19, 2024

·

Stayed 1 night

Very friendly staff. The room was spacious and clean. Lots of parking space. I didn't use the bar but it looked very welcoming.

8

David

Feb 10, 2025

·

Stayed 2 nights

Nice warm room, comfortable bed plenty of space. Excellent breakfast. Dinner at night also good and hand pulled beer is well kept.

8

Ian

Aug 9, 2025

·

Stayed 1 night

The hotel is well situated for visiting Whitby and Saltburn, pleasant bar and dining area. The food was excellent a d reasonable price as well. Well worth a visit and we shall certainly be calling again.

10

Simon

Nov 2, 2025

·

Stayed 1 night

Stayed overnight to attend the Whitby Goth Fest on the way down from Whitley Bay. The hotel staff were great, the restaurant and bar were very good, food was excellent. Room was absolutely fine, no complaints.

10

Gavin

Jul 28, 2024

·

Stayed 2 nights

Stayed at Cross Keys for Summer Sounds festival, nice rooms and slept well. Enjoyed the Speckled Hen on draft in beer garden

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe clean rooms and effective housekeeping, but several report mould or damp, stained walls, and bathrooms needing deeper cleaning or refurbishment.

Related guest reviews

6

S

Mar 5, 2023

·

Stayed 2 nights

The hotel is in a good location for sightseeing around Guisborough, Staithes, Roseberry Topping. The staff were friendly. The breakfast, which was included, was delicious and catered for our dietary needs (dairy free) The room, though comfortable, was tired looking, with mould on the windowsill and signs of condensation running down the walls. The bathroom was very tired looking; the shower wasn't powerful and the toilet lid/seat wouldn't stay up!

8

Alison

Sep 9, 2025

·

Stayed 3 nights

The staff here are really nice and helpful. The place is comfortable and well located on the road but still quiet for a decent night sleep. The place is looking a bit run down, housekeeping do a great job (clean bed, surfaces, bathroom, towels) but it could do with a deep clean (stains on walls, clean the carpets etc) but its a very reasonable price

10

Gerard

May 25, 2024

·

Stayed 1 night

The room was spotless, staff helpful and overall hotel was welcoming. Beautiful garden and patio. A little tricky leaving and facing the dual carriageway to turn right.

10

Diane

Oct 29, 2023

·

Stayed 2 nights

It was easy to find with plenty of parking. Rooms were clean,huge bed, so comfy,. very quiet, although near a main road you couldn't hear traffic noise. The staff very helpful, let us take an ice cold water jug back to the room for the night. Breakfast was huge, we had full English. We had one dinner during our 2 night staywhich was really delicious. All staff so helpul. We will definitely return

10

Roy

Jul 22, 2023

·

Stayed 3 nights

Nice restaurant area with good food at a reasonable price, friendly staff. Comfortable, clean rooms. I have stayed there 5 times this year and have no negative issues and I look forward to returning soon.

8

Jane

Jul 19, 2024

·

Stayed 2 nights

The bed was amazingly comfy, tea and coffee hostess included. However the room was quite tired, we had a cracked bathroom sink, mold in the bathroom and very visible water leakage signs of a leaky roof and mold in the corner of the bedroom

10

John

Oct 19, 2024

·

Stayed 1 night

Very friendly staff. The room was spacious and clean. Lots of parking space. I didn't use the bar but it looked very welcoming.

2

Courteney

Jul 17, 2024

·

Stayed 1 night

There was damp and mould in the bedroom and bathroom, as well as a damp clothes smell in the hallway and stairwell. Would not stay again

4

Sally

Apr 22, 2023

·

Stayed 1 night

Mould up walls and on ceiling. Old shower. Very tired and old. Very noisy from road outside. Bed comfy, room clean and lovely staff. Needs a complete overhaul.

10

John

Oct 1, 2023

·

Stayed 1 night

Friendly staff and clean rooms.

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AI-generated summary based on recent guest reviews

Rooms

Beds are generally comfortable and some rooms are spacious or quiet, but many comments note dated decor and tired bathrooms, with occasional maintenance issues. Front-facing rooms can be noisy, and Wi‑Fi is repeatedly described as weak or unstable.

Related guest reviews

8

Marion

Nov 17, 2023

·

Stayed 2 nights

Good Location and good service. Unfortunately we were in a front bedroom facing the road and therefore traffic noise was bad.

8

Mark

Aug 13, 2024

·

Stayed 1 night

Stay was good other than wifi signal is weak and kicks you off every 30 minutes , also no phone signal so wouldn’t recommend if you need internet to work. It had a bed and a shower :)

8

David

Sep 15, 2023

·

Stayed 3 nights

Staff polite and easy to talk to, Room was clean. The room we were given was close to the dual carriageway and proven to be a bit noisy - some people would not be bothered but we prefer quiet. I would definitely stay again but would ask for one of the rooms towards the back of the building.

8

Pete

Dec 7, 2025

·

Stayed 1 night

Lovely room great access friendly staff

8

Jane

Jul 19, 2024

·

Stayed 2 nights

The bed was amazingly comfy, tea and coffee hostess included. However the room was quite tired, we had a cracked bathroom sink, mold in the bathroom and very visible water leakage signs of a leaky roof and mold in the corner of the bedroom

10

Adrienne

Jan 11, 2025

·

Stayed 1 night

Very good price, clean and staff very pleasant. Only downside was the noise from the road from about 6am. Would ask for a room at the back if I stayed again.

8

Colin

Sep 27, 2025

·

Stayed 2 nights

An additional easy chair in the bedroom would be good, one chair between two is poor, especially for we old and decrepit customers.

2

Sarah

Mar 28, 2025

·

Stayed 1 night

Very spacious room but unfortunately VERY small radiator to heat the room was not sufficient at all! Very few plug sockets. Room was in very poor condition, thread bare carpets and dirty walls, cracks in ceilings, taps didn’t have covers on them! There was enough teabags and coffee bags for 4cups but sugar and milk for just 1 cup! Very poor show and real minimum effort! Shower was THE WORST I have experienced and I travel a lot. It’s generous of me to say it was a dribble! Difficult nights sleep because the hall lights were left on l night and there are big cracks around the door which lit up my room like a Christmas tree! If you’re not putting basic things in the room nor keeping the room to a basic standard to save money then maybe save money with automatic lights?! Loud banging doors all night and early morning as no soft closures on the doors. Food was very basic so i personally thought was over priced and there was no choice for any healthy meal! How this hotel has the rating it does which at the time of posting this was 9+ I am at a loss! I will say I really should have checked the reviews! Definitely would not recommend and would not stay here again. I could have complained yes but now looking at the reviews I can see plenty of people have so they’re aware of all the faults. I will say a plus though, they have a decent hair dryer…..

8

Joe

Oct 25, 2025

·

Stayed 1 night

Nice room but bathroom disappointing. It used to be common, but nowadays it is unusual to have to stand in a bath to take a shower.

8

Gerard

Jun 24, 2024

·

Stayed 1 night

ROOM LOOKING WELL USED - READY FOR IMPROVEMENT - EG. DOOR HANDLES/LOCK - BUT NOTHING SERIOUSLY WRONG

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AI-generated summary based on recent guest reviews

Service

Service is a standout, with repeated praise for friendly, welcoming, and helpful staff across reception, bar, and restaurant. A few isolated issues with delays or less helpful encounters are noted.

Related guest reviews

10

Paul

Jun 26, 2023

·

Stayed 2 nights

Helpful and friendly staff

10

Jason

Mar 28, 2024

·

Stayed 1 night

Great staff - Good quiet room (as requested). Good food. Very comfortable stay. Will return.

10

liam

Dec 21, 2025

·

Stayed 1 night

Great food and great service

10

Lynn

Sep 8, 2025

·

Stayed 4 nights

Friendly and helpfull especially Paul, wonderful fool, excellent decor and atmosphere in the restaurant area. A beautiful setting with convenient public transport

10

Grant

Oct 31, 2025

·

Stayed 1 night

My work brought me here a few times before so when an overnight stay was required it seemed obvious to use the hotel Staff were great, food was lovely, rooms cozy and plenty on offer Ben on reception and restaurant was particularly helpful - I will definitely stay again …

10

lesley

Jul 2, 2023

·

Stayed 2 nights

Staff were approachable and really nice - comfortable stay... I would definitely stay there again

8

David

Sep 17, 2025

·

Stayed 2 nights

Good breakfast,lovely evening meal,staff friendly, hotel ideal location,young man in restaurant in the morning was lovely friendly and polite ,just a nice stay ,need more coffee and milk in rooms

10

R P

Jun 15, 2025

·

Stayed 1 night

Very friendly welcome - an excellent place to stay and restaurant was great too.

10

Paul

Oct 19, 2025

·

Stayed 2 nights

Amazing weekend break away with family members attending a family wedding. The hotel was welcoming, with enthusiastic and friendly staff. A great location to stay for our purposes, but would gladly return in future if needing to stay in the area.

10

Simon

Nov 2, 2025

·

Stayed 1 night

Stayed overnight to attend the Whitby Goth Fest on the way down from Whitley Bay. The hotel staff were great, the restaurant and bar were very good, food was excellent. Room was absolutely fine, no complaints.

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Location

Convenient for Whitby, Saltburn, and the NE coast, with easy road access and peaceful gardens at the back. Front-facing rooms can experience traffic noise, and a few guests found exiting onto the dual carriageway tricky.

Related guest reviews

8

Marion

Nov 17, 2023

·

Stayed 2 nights

Good Location and good service. Unfortunately we were in a front bedroom facing the road and therefore traffic noise was bad.

10

Moira

Apr 30, 2023

·

Stayed 2 nights

Twin room at rear of property, beds comfy,bath/shower with toiletries,adequate tea/coffee.Staff very friendly,professional and attentive to needs.Bar/restaurant area superb with outdoor seating too.Good choice of food on menu and served piping hot.Recommend hotel easy access to NE coast and A19.

10

Sharon

May 22, 2023

·

Stayed 1 night

This property is set in beautiful surroundings at the back with beautiful green gardens and tables to sit and enjoy the sunshine. Although there is a busy carriageway to the front aspect which was quite noisy. All staff were lovely and super friendly and nothing is too much trouble. Beautiful property pleasant stay Thank you

8

David

Sep 15, 2023

·

Stayed 3 nights

Staff polite and easy to talk to, Room was clean. The room we were given was close to the dual carriageway and proven to be a bit noisy - some people would not be bothered but we prefer quiet. I would definitely stay again but would ask for one of the rooms towards the back of the building.

10

Shannon

May 11, 2025

·

Stayed 1 night

Beautiful place!! The grounds are well maintained and peaceful

10

Diane

Oct 29, 2023

·

Stayed 2 nights

It was easy to find with plenty of parking. Rooms were clean,huge bed, so comfy,. very quiet, although near a main road you couldn't hear traffic noise. The staff very helpful, let us take an ice cold water jug back to the room for the night. Breakfast was huge, we had full English. We had one dinner during our 2 night staywhich was really delicious. All staff so helpul. We will definitely return

10

Adrienne

Jan 11, 2025

·

Stayed 1 night

Very good price, clean and staff very pleasant. Only downside was the noise from the road from about 6am. Would ask for a room at the back if I stayed again.

10

Emma

Jan 30, 2025

·

Stayed 1 night

Great price, convenient for hospital visiting

10

Paul

Oct 19, 2025

·

Stayed 2 nights

Amazing weekend break away with family members attending a family wedding. The hotel was welcoming, with enthusiastic and friendly staff. A great location to stay for our purposes, but would gladly return in future if needing to stay in the area.

8

Ian

Aug 9, 2025

·

Stayed 1 night

The hotel is well situated for visiting Whitby and Saltburn, pleasant bar and dining area. The food was excellent a d reasonable price as well. Well worth a visit and we shall certainly be calling again.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and meals are widely praised for quality and value, and the restaurant/bar space is welcoming. A minority report disappointing or overpriced evening dishes and occasional service delays.

Related guest reviews

10

liam

Dec 21, 2025

·

Stayed 1 night

Great food and great service

8

les

Sep 1, 2024

·

Stayed 2 nights

Great location, room and staff very good, evening meal with guests very disappointing,

8

Dawn

Apr 21, 2023

·

Stayed 3 nights

We received a warm, friendly greeting. The room was well equipped and comfortable. Our only problem was toilet seat that moved and lid wouldn’t stay up. Other than that we enjoyed our stay. Breakfast good, dinner options great too.

10

Roy

Jul 22, 2023

·

Stayed 3 nights

Nice restaurant area with good food at a reasonable price, friendly staff. Comfortable, clean rooms. I have stayed there 5 times this year and have no negative issues and I look forward to returning soon.

4

Kevin

Oct 31, 2024

·

Stayed 1 night

No store room to drop luggage off while we waited to check-in grandson used vending machine to get a packet of crisps only to find there was no coins in the machine to give him his change complained to reception only to be told there was nothing they could do and to ring the number on vending machine to complain so the crisps cost £5 then we went for a meal in the restaurant where our order was taken after waiting 30mins the waitress in formed us the order hadnt gone through so had to reorder and waited another 30mins very poor

6

Neil

Jun 16, 2025

·

Stayed 2 nights

Excellent staff but poor quality expensive food. Very uncomfortable bed

8

David

Sep 17, 2025

·

Stayed 2 nights

Good breakfast,lovely evening meal,staff friendly, hotel ideal location,young man in restaurant in the morning was lovely friendly and polite ,just a nice stay ,need more coffee and milk in rooms

8

David

Feb 10, 2025

·

Stayed 2 nights

Nice warm room, comfortable bed plenty of space. Excellent breakfast. Dinner at night also good and hand pulled beer is well kept.

8

Ian

Aug 9, 2025

·

Stayed 1 night

The hotel is well situated for visiting Whitby and Saltburn, pleasant bar and dining area. The food was excellent a d reasonable price as well. Well worth a visit and we shall certainly be calling again.

10

Simon

Nov 2, 2025

·

Stayed 1 night

Stayed overnight to attend the Whitby Goth Fest on the way down from Whitley Bay. The hotel staff were great, the restaurant and bar were very good, food was excellent. Room was absolutely fine, no complaints.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6 $73	7 $135	8 $128	9 $135	10 $108	11 $85	12 $122
13 $73	14 $103	15 $122	16 $122	17 $87	18 $91	19 $103
20 $91	21 $122	22 $122	23 $116	24 $103	25 $91	26 $103
27 $73	28 $97	29 $135	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $75	2 $75	3 $92
4 $69	5 $103	6 $110	7 $103	8 $80	9 $75	10 $98
11 $69	12 $103	13 $122	14 $103	15 $75	16 $75	17
18 $69	19 $103	20 $122	21 $103	22 $75	23 $75	24 $109
25 $69	26 $103	27 $122	28 $103	29 $75	30 $75	31 $92

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About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

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FAQs about Cross Keys by Chef & Brewer Collection

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