Name: Holiday Inn Express & Suites Sioux Falls Southwest by IHG
Address: 3821 West Avera Drive, South Sioux Falls, Sioux Falls, South Dakota, United States of America, Sioux Falls, Lincoln County, US
Price range: $97–$268 per night
Rating: 8.58

What guests think

At Holiday Inn Express & Suites Sioux Falls Southwest by IHG, travelers consistently praise the hot, varied breakfast, friendly staff, and generally clean, comfortable rooms, while also noting a family-friendly pool area with a kiddie zone and hot tub.

However, guests report recurring pool issues—closures, cold water, strong chlorine, and occasional hot tub outages. Noise and maintenance come up at times, from HVAC sounds and door slams to uncomfortable or undersized sofa beds and a few housekeeping lapses. The location is convenient for highways, shopping, and nearby medical facilities, and recent renovations and modern touches get positive remarks. Expect a comfortable, convenient stay with friendly service and family-friendly amenities, though the pool conditions can vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The family-friendly pool area with hot tub and kiddie pool is a highlight. Recurring issues include cold or over-chlorinated water, occasional closures, and hot tub outages.

Related guest reviews

6

jennifer

Jan 15, 2023

·

Stayed 1 night

Overall it was a good stay. We took a small family trip. Was very disappointed with the pool. That was the one thing the kids were looking forward to. They chose a weekend to “shock the main pool” so it was closed. The hot tub, and baby pool were open, but as a result of the main pool being closed on a weekend, the baby pool and hot tub were filled with people of all ages. A week day would have been the wise choice to do routine pool work as the weekends are the busy days. We were called minutes before check-in to advise us that the main pool was closed. But it was too late to find another room.

10

Tiffany

Sep 7, 2025

·

Stayed 1 night

I was very pleased with this Holiday Inn Express. We were here for a wedding and they graciously allowed us to check in a few minutes early so we could change and get to the venue on time. The room and bathroom were very clean. I am pretty picky about cleanliness and rarely give 5 stars in this area but they truly deserve it. Everything was updated so there were usb and c outlets on the bed and lamps. Decorating was modern and tasteful. Again everything felt clean and new. We did use the weight room and hot tub. Both were clean and kept up. They have a kiddie pool with a rain tree that would be great for young kids. Breakfast was one of the best I’ve seen. Delicious coffee (I’m picky), pancakes, cinnamon rolls, 2 kinds of omelets (cheese and veggie) biscuits and gravy, and several varieties of bagels. I would def stay here again!

10

Audrey

Jun 11, 2023

·

Stayed 1 night

Check in was excellent, super easy. Property is beautiful. However, the pool area is over chlorinated. My eyes were watering and I could feel the fumes in my lungs. Pool area is beautiful though. Wish we could have enjoyed it more.

8

Penny

Dec 29, 2023

·

Stayed 1 night

Children's pool was out of order, which was a bummer as we had kids that wanted to play in it. The room was nice and the service was good.

8

Frank

May 28, 2023

·

Stayed 1 night

Overall it's a nice hotel , but like all the other hotels with a quote heated pool that we stayed at over the course of our trip the pool wasn't really heated but bed was comfortable breakfast was very good

10

Debby

Jun 5, 2023

·

Stayed 1 night

Excellent hotel with great pool area- nice hot tub and fun kiddie pool for the young ones!

8

Brittni

Oct 7, 2025

·

Stayed 1 night

Loved the pool area

8

Roberta

Dec 1, 2024

·

Stayed 2 nights

Hot tub was not working and pool area was very cold but it was clean and staff was very friendly

10

Kelsey

Aug 1, 2025

·

Stayed 1 night

It was a great place to stop for the night. The kids enjoyed the pool and the littlest one enjoyed the kids area and water slide.

10

Lanora

Jul 25, 2025

·

Stayed 1 night

This was a stopover on our way to vacation in Rapid City area. It was easy to get in and out of, had a really nice pool with hot tub and kiddie pool, and was overall a great stay for the night!

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Cleanliness

Cleanliness is widely praised in rooms, though a few reviews note lapses such as dirty sheets, an unclean room, or worn lobby furnishings.

Related guest reviews

10

Tiffany

Sep 7, 2025

·

Stayed 1 night

I was very pleased with this Holiday Inn Express. We were here for a wedding and they graciously allowed us to check in a few minutes early so we could change and get to the venue on time. The room and bathroom were very clean. I am pretty picky about cleanliness and rarely give 5 stars in this area but they truly deserve it. Everything was updated so there were usb and c outlets on the bed and lamps. Decorating was modern and tasteful. Again everything felt clean and new. We did use the weight room and hot tub. Both were clean and kept up. They have a kiddie pool with a rain tree that would be great for young kids. Breakfast was one of the best I’ve seen. Delicious coffee (I’m picky), pancakes, cinnamon rolls, 2 kinds of omelets (cheese and veggie) biscuits and gravy, and several varieties of bagels. I would def stay here again!

10

Kristina

Dec 9, 2025

·

Stayed 1 night

Breakfast was hot and served a variety of options. Breakfast area was neat and clean. Room was clean and beds were comfortable. The only issue i had was the slightly noisy heater. Will stay here again.

10

Morgan

Sep 22, 2025

·

Stayed 1 night

Clean room, bed was very comfortable, staff was very friendly, quiet calm environment. 1000/10

10

Joe

Aug 6, 2024

·

Stayed 1 night

Rooms were clean and staff were really nice and helpful. Would definitely stay again!

10

Cynthia

Sep 26, 2025

·

Stayed 1 night

Clean room, great staff, and good breakfast.

8

Allyson

Jun 1, 2024

·

Stayed 1 night

The room wasn’t very clean and there was a rip in the carpet.

8

Jane

Jul 9, 2024

·

Stayed 1 night

Our 1st room was not clean, food on the floor, bedding was stained

4

Tori

Mar 16, 2023

·

Stayed 2 nights

I was less than impressed. I booked this hotel in particular because of the kiddie pool. It was nice, but it was freezing cold and i couldnt let my small son swim for more than 5 mins before his lips were turning blue from being so cold. Bringing my son somewhere to swim for his first time was the sole purpose of the trip. Also the railings in the halls were held on wth glue and tape. There was a hole that was half way fixed in the bathroom above the shower and the sheets had someone elses hair and crumbs all over it. For the price of the room i was not impressed. I booked the hotel for 2 nights and didnt even stay the second night because i was so disappointed and grossed out by the sheets. Ihave never had issues staying at a holiday inn before so this was unexpected and a waste of a trip.

10

Rita

Aug 10, 2023

·

Stayed 1 night

Very clean hotel.

10

Christian

Jul 22, 2025

·

Stayed 2 nights

Very nice, clean, comfortable hotel with a friendly staff. Overall wonderful experience. Would recommend and would stay again!

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Rooms

Rooms are generally comfortable and modern with very comfortable beds and updates. Some report noise from halls or HVAC, minor maintenance quirks, and a small or uncomfortable sofa bed.

Related guest reviews

10

Tiffany

Sep 7, 2025

·

Stayed 1 night

I was very pleased with this Holiday Inn Express. We were here for a wedding and they graciously allowed us to check in a few minutes early so we could change and get to the venue on time. The room and bathroom were very clean. I am pretty picky about cleanliness and rarely give 5 stars in this area but they truly deserve it. Everything was updated so there were usb and c outlets on the bed and lamps. Decorating was modern and tasteful. Again everything felt clean and new. We did use the weight room and hot tub. Both were clean and kept up. They have a kiddie pool with a rain tree that would be great for young kids. Breakfast was one of the best I’ve seen. Delicious coffee (I’m picky), pancakes, cinnamon rolls, 2 kinds of omelets (cheese and veggie) biscuits and gravy, and several varieties of bagels. I would def stay here again!

6

Karen

Mar 31, 2024

·

We stayed for 2 nights at this property. The staff are great and the breakfast buffet is good! The problems we have are the noise and beds. First night, around 11:30pm, there were a couple who were fighting in the hallway then around 3am, someone hit our door pretty hard. Second night, I thought my husband was snoring but it was actually coming from the other room. So when you stay here, either get a top floor room or expect a lot of random noises. Regarding the beds, we got the king size bed suite with the pull out couch. The bed was not as comfortable as we thought but doable. However, the pull out couch, that needs to be toss out because you can feel all the springs in that pull out bed or they should put like a very thick topper to make it comfortable. Otherwise, the staff are very friendly, my kids had so much fun at the pool and their hot tub is hot not luke warm, which is great!

10

Kristina

Dec 9, 2025

·

Stayed 1 night

Breakfast was hot and served a variety of options. Breakfast area was neat and clean. Room was clean and beds were comfortable. The only issue i had was the slightly noisy heater. Will stay here again.

10

Crystal

May 3, 2024

·

Stayed 3 nights

Excellent breakfast choices. Comfortable beds.

4

BARB

Aug 13, 2023

·

Stayed 1 night

Ourr AC unit would not cool and it made a ticking sound ALL NIGHT.

8

Tiffany

Aug 1, 2023

·

Stayed 1 night

The only inconvenience was that the room details stated it slept 6 with 2 queens & a pull out sofa. However, the pull out sofa was a very small single bed-only big enough for 1 child.

10

Vanessa

Aug 18, 2025

·

Stayed 4 nights

The staff was great. The rooms were very comfortable and the breakfast was filling.

8

Kathryn E

Sep 9, 2023

·

Stayed 1 night

Property was nice and clean. Good breakfast. Staff nice. Our room had an unlabeled room. Head of bed was lower than foot. Shower door would not stay closed due to unlevel floor.

10

David

Mar 7, 2024

·

Stayed 1 night

The entire stay was great. We were greeted very nicely, check in was quick, and the room was clean and welcoming. One of the best things was the VERY COMFORTABLE mattress and pillows. Both of us slept better here than any other motel for months. In fact, I wish I could buy some of those pillows. The breakfast was great, and the food service attendees were friendly and on the ball. Will stay here every time we are in Sioux Falls.

6

Ryon

Mar 4, 2023

·

Stayed 1 night

Room we were assigned to was right next to the stairwell/exit, was very noisey. Room lacked lighting. The chair at the desk was straight out of the 70s. But comfortable and clean bed.

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Service

Staff are widely described as friendly and accommodating, often helping with early check-ins or extensions. A few guests mention unhelpful interactions or strict policies.

Related guest reviews

6

Brittney

Aug 19, 2023

·

Stayed 1 night

Poor customer service

10

Paul

Dec 16, 2024

·

Stayed 1 night

The desk attendant was so welcoming and friendly. He made us feel very welcomed, was very efficient and a lot of fun. Wish they all were that good.

10

Tiffany

Sep 7, 2025

·

Stayed 1 night

I was very pleased with this Holiday Inn Express. We were here for a wedding and they graciously allowed us to check in a few minutes early so we could change and get to the venue on time. The room and bathroom were very clean. I am pretty picky about cleanliness and rarely give 5 stars in this area but they truly deserve it. Everything was updated so there were usb and c outlets on the bed and lamps. Decorating was modern and tasteful. Again everything felt clean and new. We did use the weight room and hot tub. Both were clean and kept up. They have a kiddie pool with a rain tree that would be great for young kids. Breakfast was one of the best I’ve seen. Delicious coffee (I’m picky), pancakes, cinnamon rolls, 2 kinds of omelets (cheese and veggie) biscuits and gravy, and several varieties of bagels. I would def stay here again!

10

Chris

Jun 1, 2025

·

Stayed 1 night

We were coming into town for 4:00 wedding and needed an early check in. The front desk was super friendly. When we checked in, she even remembered the reason for our visit. There was construction and that is being managed very well without inconvenience to the guests.

10

Will

Jan 20, 2025

·

Stayed 2 nights

Great customer service from all employees, extremely helpful a very nice.

2

Barry

Jun 18, 2023

·

Stayed 1 night

Wouldn’t let you check in early, Had to wait outside in a car with my family until the 3pm check in time.

10

Andrea

Nov 24, 2024

·

Stayed 1 night

Staff were wonderful and accommodated our early check in requests which we were so grateful for. The one thing I'd change is that the breakfast ended at 9:30 on a Sunday morning; it would be nice if they stayed open later.

10

Peggy

Mar 15, 2024

·

At check in, I realized i had made a mistake on my reservation and we needed to stay another night. They worked with us and managed to extend our stay, even though they were close to full.

10

Kevin

Dec 19, 2022

·

Stayed 1 night

When we needed to extend our stay for another night due to the weather, even though we had booked online, the hotel staff helped us and even gave us a slight discount on the second night (a Saturday) to match the rate for the first night. We were attending a family funeral, and their help relieved a lot of stress for us. Have stayed several times before and will continue to do so.

10

Dawn

May 6, 2025

·

Stayed 1 night

Clean and very quiet. Staff was very kind and helpful.

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Location

Convenient to highways, dining, shopping, and medical facilities, with several guests finding it quiet and easy to access.

Related guest reviews

10

Jerry

Aug 4, 2023

·

Stayed 1 night

Easy check in good location.

10

Ove

Jun 24, 2024

·

Stayed 1 night

Nice clean property. Decent breakfast. Close to where we wanted to be.

10

Michael

Sep 16, 2023

·

Stayed 1 night

One day business trip. Spacious and clean room. Very good breakfast. Easy access. Ample parking. Close to restaurants and shopping. Conveniently located.

8

Michelle

May 21, 2023

·

Stayed 2 nights

We enjoyed staying here. The staff was friendly, the hotel was clean, quiet, and conveniently located near shopping and restaurants.

10

Abigail

Jul 25, 2023

·

Stayed 4 nights

Great location and staff!

10

Steve

Dec 15, 2022

·

Stayed 19,340 nights

Needed some daily hospital time in a snowy week. This location, availability, price, lack of congestion, views - all perfect for a relaxing week.

10

Penny

Feb 27, 2024

·

Stayed 1 night

This was a very nice place to stay and there was a lot of eating establishments nearby. The complimentary breakfast was very good.

10

Julie

Nov 24, 2023

·

Stayed 1 night

I liked the area where the hotel was located. Quiet, nice and helpful staff.

8

Thad

Dec 13, 2023

·

Stayed 1 night

Quality property in an area with several other hotels brands. Convenient and close to Avera Specialty Hospital and several restaurants.

10

James

Jun 20, 2024

·

Stayed 1 night

Fine location with dining options close. The highways are handy and streets are broad with shopping and things to see around the area. Nice part of town. Hotel is clean and not full of trouble makers. Staff are friendly and prompt and the pool is great for kids with a wading pool and some water toys for smaller children. Great hotel for families traveling.

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Dining

Breakfast earns consistent praise for hot options and variety. Complaints include early cutoff or teardown, a hard cinnamon roll, and occasional noise from a TV in the breakfast area.

Related guest reviews

10

Tiffany

Sep 7, 2025

·

Stayed 1 night

I was very pleased with this Holiday Inn Express. We were here for a wedding and they graciously allowed us to check in a few minutes early so we could change and get to the venue on time. The room and bathroom were very clean. I am pretty picky about cleanliness and rarely give 5 stars in this area but they truly deserve it. Everything was updated so there were usb and c outlets on the bed and lamps. Decorating was modern and tasteful. Again everything felt clean and new. We did use the weight room and hot tub. Both were clean and kept up. They have a kiddie pool with a rain tree that would be great for young kids. Breakfast was one of the best I’ve seen. Delicious coffee (I’m picky), pancakes, cinnamon rolls, 2 kinds of omelets (cheese and veggie) biscuits and gravy, and several varieties of bagels. I would def stay here again!

10

Kristina

Dec 9, 2025

·

Stayed 1 night

Breakfast was hot and served a variety of options. Breakfast area was neat and clean. Room was clean and beds were comfortable. The only issue i had was the slightly noisy heater. Will stay here again.

10

Crystal

May 3, 2024

·

Stayed 3 nights

Excellent breakfast choices. Comfortable beds.

10

Michelle

Oct 19, 2025

·

Stayed 1 night

Loved the biscuits and gravy. Also the variety of drinks.

10

sheri jean

Jun 22, 2024

·

Stayed 4 nights

Such friendly staff and great breakfast!

8

Art

Oct 2, 2023

·

Stayed 3 nights

Beds were very comfortable! Breakfast was excellent!

10

Andrea

Nov 24, 2024

·

Stayed 1 night

Staff were wonderful and accommodated our early check in requests which we were so grateful for. The one thing I'd change is that the breakfast ended at 9:30 on a Sunday morning; it would be nice if they stayed open later.

10

Tina

Oct 19, 2025

·

Stayed 1 night

Rooms and stay were great. The cinnamon rolls were hard. And the staff seemed more focused on tearing down the breakfast before 930 than letting guests enjoy their breakfast.

10

Waunita

Aug 1, 2024

·

Stayed 1 night

Excellent room and breakfast! Will absolutely stay here again!

10

Barbra

May 26, 2023

·

Stayed 1 night

Overall stay was good but would recommend having morning staff in kitchen turn down their tv or whatever they had on as you could heat it throughout breakfast area

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AI-generated summary based on recent guest reviews

Month	Average price
January	$126
February	$125
March	$137
April	$123
May	$143
June	$156
July	$148
August	$146
September	$142
October	$135
November	$132
December	$125

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $141	16 $139	17 $121	18 $175	19 $159
20 $105	21 $136	22 $178	23 $148	24 $138	25 $148	26 $207
27 $100	28 $150	29 $124	30 $123

Su	Mo	Tu	We	Th	Fr	Sa
				1 $113	2 $141	3 $141
4 $101	5 $117	6 $130	7 $130	8 $125	9 $173	10 $228
11 $100	12 $113	13 $125	14 $136	15 $121	16 $149	17 $190
18 $101	19 $124	20 $127	21 $131	22 $124	23 $217	24 $268
25 $97	26 $109	27 $116	28 $121	29 $117	30 $124	31 $125

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Suite, 1 Bedroom

Standard Room

Suite, Multiple Beds

Standard Room, 1 King Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites Sioux Falls Southwest by IHG

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Prices for upcoming dates