ibis Budget - Newcastle

Clean, quiet and everything I needed, would recommend

I have stayed at this hotel before. The rooms were always clean and the staff friendly. The young man on reception was busy texting when I arrived. I had to say "Hello" ... Then "Excuse Me" and show my license to get his attention to get checked in. He took my licence, finished his text then checked me in. He advised that when my friend arrives she will also need to leave her credit card for any incidentals. He continued to argue with me about any damage would be taken out of his pay if he didnt get a credit card of each person staying (credit cards can decline after the limit has been reached, a cash deposit would be a safer option). As someone who has worked for Accor myself, I know reception staff should make eye contact and smile as guest walks in and then greet them as they approach the desk. They should check you in promptly and professionally and direct you to your room. I got none of that. When I arrived to the room the seals in the bathroom were mouldy, the toilet paper rod was missing, the chair was dirty, the light above the kettle didnt work, the peep hole in the door had been filled (so I would not be able to check who was at the door before opening) the pillows need replacing with plumper pillows of higher quality and i couldnt adjust the aircon. The location is fine for me as I have a car but it is pretty far from the city and may be difficult to get around without one. Would not stay again and would not recommend to others.

For the price it was acceptable but if it cost even $1 more I would have been chasing a refund. Extremelly low quality rooms. Worse bathrooms than most hostels. We only stayed for 1 night as we were doing a long drive and for that purpose it was good, but if you were wanting to see newcastle on a budget highly recommend spending a little more

Room great , just on busy road noise all night

I arrived to reception and was told they have over booked and was turned away. Have not received a refund and left stuck finding a place late at night after a 12 hour drive . Not happy