Elaf Kinda Hotel

Very close to the haram which is great and the staff were all very helpful. Hotels prayer room is also very nice and useful for when you can’t make it in time to make salah in the haram. However the hotel is old and our room was very unclean- fingerprints and splash marks were everywhere, the bedding was torn at the bottom, curtains are fraying, and overall looks like it hasn’t been updated in many years. Biggest issue is that they do not have a drop off/pick up area for taxis- this was an issue for us arriving to Makkah as our taxi didn’t know where to drop us off. We also had to walk far to the taxi area with all our bags to leave. Overall the hotel was fine but it definitely had some drawbacks.

The road adjacent to the property was undergoing major repair works, which meant there was no direct access to the property. Therefore, in order to go the Haram I had to cross mud and sand. In addition, the rooms are very small for the price they are selling you can get bigger rooms In the same vicinity.

The hotel is in close proximity to Masjid Al Haraam and has food places in the vicinity. The hotel is comfortable and clean however there is only 6 lifts in the building which is insufficient for the amount of people who stay at the hotel. It can take a long time to get to your room or to leave the building, especially at Salah times. The other issue with this hotel is that you will be dropped off at a far distance with your luggage as there is no road access outside the hotel. This can be a problem if you have a large group with elderly or children. Rahat was the person who would come round and clean our room and look after us. He was fantastic. Very polite and friendly. He would make sure that we had what we needed all the time. Overall it is a brilliant hotel, close to the Masjid and with very polite staff in general.

Well first of the hotel was hard to located stood for hours before I could find it after series of calls to the reception whom refused to send out someone to assist since the road is blocked. The hall ways had this carpet smell and the rooms carpet were dirty. The food was good though and the location was very close to the mosque.

الفندق كنت اتوقع انه من ضمن ابراج الوقف ولكن كان بجانبه .. الان هناك اصلاحات ولا تستطيع الوصول واقرب طريق انصحك بالوقوف في ( فندق مقام سويتس) وتتجه للخروج من الابراج ناحية ابراج مكة) لكن الافطار جيد الى مقبول مميزات غير ظاهرة ١/عدم وجود سوق بداخلة خفف الزحمة في الخروج والدخول ٢/قريب لساحة الحرم ٣/الرجوع والخروج للفندق بين فروض الصلاة سهل جدا

Location is great. 7 min walk to gate 89. Clock tower entrance next door. Main door of hotel opens to courtyard piazza. Not to a traffic street. Cars can't come to the door. Taxi drops off away from hotrdl entrance. No parking.

It took over a hour to get into the hotel due to roadworks in the area

Has no front door access to drive up to the hotel, it on no driving street,

Very small room,old furniture,not clean, pure internet, elevators always busy

We really enjoyed our 4 night stay at this location. One of the primary reason I booked this hotel is due to its proximity to Masjid Al Haram and I must say that I am very pleased with that. The housekeeping staff was very courteous. They immediately assisted with our requests especially unlimited water refills. The lift sometime gets crowded but that is expected given the volume of people arrives in this city. The only drawback I have noticed is the parking availability. We could not get any of our cab to come to near the hotel but we have to walk to the street.

اقامه لا بأس بها موقعه استراتيجي قريب للحرم ومقابلها مجمع فيه سوبر ماركت ومطاعم ولكن يعيبه النظافه استلمنا الغرفه ولم تكن ارضيتها نظيفه واضح انها لم تكنس منذ زمن وجميع ممرات الفندق ايضا

Great location and access to masjid haram. The carpet of the room was very dirty. Amenities were fine. The room was not sound proof. Even the air conditioner fan was giving an horrible sound. Iron table was broken.

Very close to the haram which is great and the staff were all very helpful. Hotels prayer room is also very nice and useful for when you can’t make it in time to make salah in the haram. However the hotel is old and our room was very unclean- fingerprints and splash marks were everywhere, the bedding was torn at the bottom, curtains are fraying, and overall looks like it hasn’t been updated in many years. Biggest issue is that they do not have a drop off/pick up area for taxis- this was an issue for us arriving to Makkah as our taxi didn’t know where to drop us off. We also had to walk far to the taxi area with all our bags to leave. Overall the hotel was fine but it definitely had some drawbacks.

Well, what can I say regarding Elaf Kinda? Firstly, as soon as we entered the hotel room, the carpet and bathroom looked as if they haven’t been cleaned since the last stay, the bathroom stank and was wet on the ground. The carpets looked as if they weren’t hoovered at all. I have pictures of all this as proof, they do not clean appropriately. I have requested the rooms be cleaned not once, but on three occasions and they never came. The mattress in one of the rooms were broken, I mean is this supposed to be a Five star hotel? The mattress are shocking and the actual rooms itself are really bad. The rooms were never cleaned and the rubbish was taken out by ourselves, leaving them in the lobby otherwise the rooms would never be cleaned at all. This is only a five star hotel due to its proximity to the Haram and the grand mosque. Other than that, this hotel is a complete shambles and if anything is a 1 start hotel at best. I have stayed in Clock Towers, and other local hotels which are actual five stars and are miles better than Elaf Kinda Hotel. The only reason why I booked here, was all the other hotels were fully booked. Please do consider this review when booking this hotel and only book if you do not care for cleanliness and service.

الاقامه جميله لكن النظافه غير جيده

Amazing stay at Elaf Kinda hotel. Staff allowed an early check in at 9am which was really helpful to say we had an extremely long flight. The hotel is located on the Al Haram grounds and is easy to get to. Staff were great and attended to needs. Cleaner was extremely polite and always worked above and beyond however, sometimes when I had called for room service this had not been attended to. Never the less, room was spotless every-time it has been cleaned. Overall, I would be returning to this hotel for future stays. Great family friendly hotel.

Very Good except cleaning

extremely small rooms, not clean, dust everywhere, leftover crumbs, outdate uncomfortable furniture. Needs an overhaul. will never stay there again

Well first of the hotel was hard to located stood for hours before I could find it after series of calls to the reception whom refused to send out someone to assist since the road is blocked. The hall ways had this carpet smell and the rooms carpet were dirty. The food was good though and the location was very close to the mosque.

Bedding and towels were so clean and comfortable. Room was supplied with everything we needed. The scale in the bathroom was a nice touch. Place is quiet, all staff are nice and friendly. The only thing I didn't like was the water pressure of the the sink fossette. The shower was super powerful but the sink was very annoying. Didn't bother to complain as I was out most of the time. Oh and when you flush the toilet it splashes water on the seat so i have to rince it every time. Probably water pressure needs adjustment. Would come back again and would recommend it if you want to comfortably pray five times in Haram.

Great location and access to masjid haram. The carpet of the room was very dirty. Amenities were fine. The room was not sound proof. Even the air conditioner fan was giving an horrible sound. Iron table was broken.

Unfortunately, we were given room 1011, and the bed was very old and worn out.Other than that, the room cleaning service is very bad, and their response to us is always late.

Twin room was much smaller than expected. Shower had no sliding door.

The road adjacent to the property was undergoing major repair works, which meant there was no direct access to the property. Therefore, in order to go the Haram I had to cross mud and sand. In addition, the rooms are very small for the price they are selling you can get bigger rooms In the same vicinity.

تجربة جيدة ولكن الغرف ضيقة والواي فاي ضعيف

extremely small rooms, not clean, dust everywhere, leftover crumbs, outdate uncomfortable furniture. Needs an overhaul. will never stay there again

Location is very good This hotel is not 5 star from any perspective Door entry system to the room is the worst. Electronic Cards for rooms don’t work. Almost you have to change them everyday Breakfast quality is below average. Rooms are very small They don’t provide iron unless you request one. Electric kettles are below average

The room was the smallest I ever stayed in. I booked two twin beds but I got two twin beds combined with barely place to walk around. Only one side had side table. Pics were deceiving

Excellent rooms and personable staff

Very small room,old furniture,not clean, pure internet, elevators always busy

I strongly recommend anyone booking online to pay online or pay using cash at the hotel. We used our card to pay at the front desk during check-in time. Next day they told us that they processed our credit card once again by mistake and we need to call our bank to get the refund. We asked them to do a refund and it will be resolved by they insisted on us calling our bank. We were in a rush to catch our train so couldn't stay longer to discuss this. Once we arrived home we start calling the hotel about our refund but this time they said we were never stayed at their hotel. According to them there was a booking for us which was cancelled few days before our arrival. Now there's no option left for us other than opening a dispute with our bank to get refund of additional charges. This whole process took number of hours of calling the bank and the hotel. On top of that the numerous calls we made to hotel's landline from Canada cost us over $70 in phone charges.

I arrived at the property to find my reservation canceled without my consent or even any email or confirmation of the cancelation. After traveling for 32 hours I was told I have no bed and was made to make a new reservation for the next day. Very horrible start to my vacation and experience.

Mashallah ahmed al samti and mustafa Noor were helpfull service very good would recommend to all

When I arrived at the hotel in the evening, i was told that my reservations is canceled. No reason was given by the manager other than, it's Expedia! He showed their Expedia page that shows my reservations was canceled at 04:14 !!! Mind you, their check-in time starts at 04:00. There was no other room available in the hotel.

a very nice helpful reception/room service ....team located at 150m from al Haram

Staff where lovely

good service

Excellent rooms and personable staff

Excellent staff

The people at this hotel were the kindest and most helpful. Rajaul in particular went out of his way to make us feel comfortable and welcome. He took very good care of us. The people at the reception desk were also extremely polite and hospitable. Wonderful experience staying with this hotel.

Excellent bed and location.

The hotel is in close proximity to Masjid Al Haraam and has food places in the vicinity. The hotel is comfortable and clean however there is only 6 lifts in the building which is insufficient for the amount of people who stay at the hotel. It can take a long time to get to your room or to leave the building, especially at Salah times. The other issue with this hotel is that you will be dropped off at a far distance with your luggage as there is no road access outside the hotel. This can be a problem if you have a large group with elderly or children. Rahat was the person who would come round and clean our room and look after us. He was fantastic. Very polite and friendly. He would make sure that we had what we needed all the time. Overall it is a brilliant hotel, close to the Masjid and with very polite staff in general.

Well first of the hotel was hard to located stood for hours before I could find it after series of calls to the reception whom refused to send out someone to assist since the road is blocked. The hall ways had this carpet smell and the rooms carpet were dirty. The food was good though and the location was very close to the mosque.

Best location possible. Easy access for elevators. No hassle.

Location is great. 7 min walk to gate 89. Clock tower entrance next door. Main door of hotel opens to courtyard piazza. Not to a traffic street. Cars can't come to the door. Taxi drops off away from hotrdl entrance. No parking.

Every single thing about this hotel was excellent!!! Going back to Makkah and staying at the same place. 100's of restaurants, all the malls, in front of Kaabah!!!!!!!!! Perfect location. Best Pakistani food ever located 10 min walk. Mcds and all major fast food chains all around me. Best shopping for everything- you dont have to leave the area. No taxis needed no cars needed. So much to do in all blocks of walking

Very close to the mosque

Très bien, l’hôtel est TRÈS bien situé je n’ai aucun regret sur ce choix bon rapport qualité prix. Nous sommes à 2 minutes du masjid porte 90-91 etc c’est vraiment un bon hôtel. Le personnel est très gentil l’hôtel est facile d’accès Je vous recommande vivement. Nous reviendrons In Sha Allah

Has no front door access to drive up to the hotel, it on no driving street,

Very good and close to Haram.

Amazing stay at Elaf Kinda hotel. Staff allowed an early check in at 9am which was really helpful to say we had an extremely long flight. The hotel is located on the Al Haram grounds and is easy to get to. Staff were great and attended to needs. Cleaner was extremely polite and always worked above and beyond however, sometimes when I had called for room service this had not been attended to. Never the less, room was spotless every-time it has been cleaned. Overall, I would be returning to this hotel for future stays. Great family friendly hotel.

Well first of the hotel was hard to located stood for hours before I could find it after series of calls to the reception whom refused to send out someone to assist since the road is blocked. The hall ways had this carpet smell and the rooms carpet were dirty. The food was good though and the location was very close to the mosque.

Location is very good This hotel is not 5 star from any perspective Door entry system to the room is the worst. Electronic Cards for rooms don’t work. Almost you have to change them everyday Breakfast quality is below average. Rooms are very small They don’t provide iron unless you request one. Electric kettles are below average

الفندق كنت اتوقع انه من ضمن ابراج الوقف ولكن كان بجانبه .. الان هناك اصلاحات ولا تستطيع الوصول واقرب طريق انصحك بالوقوف في ( فندق مقام سويتس) وتتجه للخروج من الابراج ناحية ابراج مكة) لكن الافطار جيد الى مقبول مميزات غير ظاهرة ١/عدم وجود سوق بداخلة خفف الزحمة في الخروج والدخول ٢/قريب لساحة الحرم ٣/الرجوع والخروج للفندق بين فروض الصلاة سهل جدا

Good service but the carpets needs to be clean amazing breakfast