El Tucano Resort & Thermal Spa
From
US$124
/ night
Select dates to see prices and availability
From
US$124
/ night
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a lazy river, and a hot tub. This resort also features compliment...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a lazy river, and a hot tub. This resort also features complimentary wireless internet access, gift shops/newsstands, and a hair salon.
Business amenities
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Dining
Grab a bite to eat at the La Foresta, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary full breakfast is included.
Rooms
Make yourself at home in one of the 87 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
Located in La Palmeria, Hotel El Tucano Resort & Thermal Spa is in the mountains, a 2-minute drive from Juan Castro Blanco National Park and 8 minutes from Aquas Zarcas Square. This spa resort is 29.3 mi (47.1 km) from Baldi Hot Springs and 29.8 mi (47.9 km) from La Fortuna Waterfall.
What's nearby
Juan Castro Blanco National Park(0.7 Miles)
Aquas Zarcas Square(4 Miles)
Quesada City Park(5.7 Miles)
Laguna Río Cuarto(14.9 Miles)
Camara de Ganaderos de San Carlos(16.4 Miles)
Catarata del Toro(22.5 Miles)
Costa Rica Nature Pavilion(25.3 Miles)
Tirimbina Rainforest Center(25.4 Miles)
Costa Rica Best Chocolate(26.1 Miles)
La Fortuna Park(26.3 Miles)
El Salto Fortuna River(27.3 Miles)
Arenal Adventure World(27.4 Miles)
Costa Rica Chocolate Tour(27.9 Miles)
Ecoglide Arenal Park(28.9 Miles)
Parque Central(29 Miles)
La Fortuna (FON-Arenal)(33.4 Miles)
Juan Santamaria Intl. Airport (SJO)(52 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Location
Aguas Zarcas, La Palmeria, Cantón San Carlos, Costa Rica
Juan Castro Blanco National Park (0.7 Miles)
Aquas Zarcas Square (4 Miles)
Quesada City Park (5.7 Miles)
Laguna Río Cuarto (14.9 Miles)
Camara de Ganaderos de San Carlos (16.4 Miles)
Catarata del Toro (22.5 Miles)
Room options
3
Estandar Superior
1 Large Double Bed
and 1 Single Bed
Sleeps 3
Wi-Fi (Free)TVCable TV
1
Basic Room
1 Double Bed
Sleeps 2
226 ft²
Wi-Fi (Free)TVCable TV
16
Master Suite
1 Extra-Large Double Bed
Sleeps 2
538 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living RoomIndoor Private Spa TubPrivate Spa Tub
8
Junior Suite
2 Large Double Beds
Sleeps 4
420 ft²
Air ConditioningWi-Fi (Free)TV
1
Estandar Plus
1 Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)TV
1
Family Room
1 Large Double Bed
, 1 Double Bed
and 1 Single Bed
Sleeps 5
Wi-Fi (Free)TVCable TV
9
Junior Triple Room
1 Large Double Bed
and 1 Single Bed
Sleeps 3
226 ft²
Wi-Fi (Free)TVCable TV
Guest reviews of El Tucano Resort & Thermal Spa
6.4
Pleasant
Based on 388 verified reviews
Who stays here?
Business
7%
Couple
45%
Family
32%
Group
11%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At El Tucano Resort & Thermal Spa, guests praise the scenic setting, hot-spring pools, and friendly staff, while noting dated buildings, inconsistent maintenance and cleanliness, occasional noise, and room drawbacks like limited air conditioning, poor Wi‑Fi, and unreliable hot water.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At El Tucano Resort & Thermal Spa, guests praise the scenic setting, hot-spring pools, and friendly staff, while noting dated buildings, inconsistent maintenance and cleanliness, occasional noise, and room drawbacks like limited air conditioning, poor Wi‑Fi, and unreliable hot water.
Thermal pools, steam and sauna areas, riverside springs, and on-site trails stand out, though occasional pool closures or temperature problems are reported. Breakfast and some meals are well liked, but food quality and value vary. Day‑pass crowds can reduce exclusivity at the pools, while the remote location suits travelers seeking a retreat. Expect a rustic nature retreat with standout thermal waters but uneven rooms and upkeep.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Thermal pools, steam and sauna areas, and access to riverside springs and forest trails are highlights. Guests also note aging facilities with maintenance issues, occasional pool closures or temperature problems, and day‑pass crowds that make the area feel busy.
Related guest reviews
6
Brian
2 Mar 2024
·
Stayed 3 nights
Our first room had no hot water, they said it would be fixed and said it was. Still didn't work. No hot water flow from sink, shower had none. Safe couldn't be locked( they had no key). Moved us to another room. Hot water was very very little flow. My sister had another room. Very little hot water flow. Restaurant is very nice, mini golf is fun. 4 pools, several bars. 2 hot tubs. Pools are various temperatures, which was nice. Air conditioner worked fine. The management is proactively upgrading & repairing the property. Can't recommend this proof, mosly because not much to do around the area, and the hot water.
Our first room had no hot water, they said it would be fixed and said it was. Still didn't work. No hot water flow from sink, shower had none. Safe couldn't be locked( they had no key). Moved us to another room. Hot water was very very little flow. My sister had another room. Very little hot water flow. Restaurant is very nice, mini golf is fun. 4 pools, several bars. 2 hot tubs. Pools are various temperatures, which was nice. Air conditioner worked fine. The management is proactively upgrading & repairing the property. Can't recommend this proof, mosly because not much to do around the area, and the hot water.
10
Gustavo
28 Jul 2025
·
Stayed 2 nights
Be aware they have rooms without AC, they gave us a fan only room. We were supposed to get a Junior suite and it was nothing like the picture. Not enough towels for the three guests, small beds, close to the reception so the noise early in the morning was not fun at all. Property is nice, cold water pool was been clean so we couldn’t use it for day and a half. Good food, decent drinks prices.
Be aware they have rooms without AC, they gave us a fan only room. We were supposed to get a Junior suite and it was nothing like the picture. Not enough towels for the three guests, small beds, close to the reception so the noise early in the morning was not fun at all. Property is nice, cold water pool was been clean so we couldn’t use it for day and a half. Good food, decent drinks prices.
10
Daniel
11 Jan 2023
·
Stayed 19,363 nights
Loved the property and staff, need to work on facilities since looked
Loved the property and staff, need to work on facilities since looked
8
MAXWELL
3 Jun 2024
·
Stayed 2 nights
Beautiful property, with some wonderful hot springs. Be sure to check them out along the river not only the manmade pools. Rooms were nice but ours was a bit dated and loud as we were close to the pools and restraunt. Food in the restraunt wasnt the best but was cheap. Great restraunts a few minutes down the road worth driving too.
Beautiful property, with some wonderful hot springs. Be sure to check them out along the river not only the manmade pools. Rooms were nice but ours was a bit dated and loud as we were close to the pools and restraunt. Food in the restraunt wasnt the best but was cheap. Great restraunts a few minutes down the road worth driving too.
8
Kathi
2 Feb 2025
·
Stayed 1 night
I loved the large thermal water pool, and my husband loved the steam room, warm pool and cool pool. We also liked being in an environment with the majority of people being Costaricense, as we weren't interested in an exclusive tourist resort.
I loved the large thermal water pool, and my husband loved the steam room, warm pool and cool pool. We also liked being in an environment with the majority of people being Costaricense, as we weren't interested in an exclusive tourist resort.
6
D
9 Feb 2026
·
Stayed 1 night
Just a heads up. All locals. Pool area in disrepair. Does not look as good as the pictures. People are great. They are quick to respond to requests. People at the desk awesome.
Just a heads up. All locals. Pool area in disrepair. Does not look as good as the pictures. People are great. They are quick to respond to requests. People at the desk awesome.
10
Antonio
23 Jan 2023
·
Stayed 2 nights
Muy natural, y buen servicio, Falta seguridad, y vigilancia en las picinas para regular el comportamiento de los huespedes
Muy natural, y buen servicio, Falta seguridad, y vigilancia en las picinas para regular el comportamiento de los huespedes
8
Carolina
6 Feb 2023
·
Stayed 1 night
Un poco incomodo el acceso para una persona mayor. La habitación amplia sin embargo le falta mantenimiento. La comida muy buena. Disponible el pase del día por lo que el área del piscinas es literalmente un balneario lo que siento quita exclusividad a los huéspedes.
Un poco incomodo el acceso para una persona mayor. La habitación amplia sin embargo le falta mantenimiento. La comida muy buena. Disponible el pase del día por lo que el área del piscinas es literalmente un balneario lo que siento quita exclusividad a los huéspedes.
10
Jaishiri
2 Jan 2025
·
Stayed 3 nights
Our family of 5 had a great stay! Staff was very friendly, breakfast included was delicious and fresh, and the location and setting is stunning! The hot-spring pool is open 24 hours and the property has multiple pools, a sauna and a beautiful hike through the gorgeous grounds with a waterfall. We thoroughly enjoyed our stay.
Our family of 5 had a great stay! Staff was very friendly, breakfast included was delicious and fresh, and the location and setting is stunning! The hot-spring pool is open 24 hours and the property has multiple pools, a sauna and a beautiful hike through the gorgeous grounds with a waterfall. We thoroughly enjoyed our stay.
6
Daniel
22 Apr 2024
·
Stayed 1 night
Old hotel more like 3 starts. Beautiful hot springs. Price was ok.
Old hotel more like 3 starts. Beautiful hot springs. Price was ok.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: several reviews cite moldy or dirty bathrooms and damp, outdated fixtures, with occasional pests reported. A few guests found spaces clean.
Related guest reviews
10
Pratik
30 Dec 2025
·
Stayed 2 nights
Its a family friendly hotel. Hot sprinds are nice. Breakfast was also good. Hotel building is bit old and washrooms were average cleaned. Only 2 towels were left initially. No comforter in the room. Front staff was nice and they gave them to us.
Its a family friendly hotel. Hot sprinds are nice. Breakfast was also good. Hotel building is bit old and washrooms were average cleaned. Only 2 towels were left initially. No comforter in the room. Front staff was nice and they gave them to us.
2
Anna
18 Apr 2025
·
Stayed 3 nights
Poorly kept, mold was on our walls as there is no a/c and it’s very humid and wet area. Before arriving we called to see if they recommended anyone for taxi service they gave us a number call we waited 40 min at the airport for him he never showed we ended up finding one at the airport then upon arriving to the hotel checkin they said the taxi service we needed to pay 100$ cause he did show up we went back and forth for a while and i said i would call and sort it myself before they allowed us to check in to our room and we didn’t get there until 9 so by that time it was 10 and we were exhausted after a long day of traveling. Other than that the pool and drinks were nice.
Poorly kept, mold was on our walls as there is no a/c and it’s very humid and wet area. Before arriving we called to see if they recommended anyone for taxi service they gave us a number call we waited 40 min at the airport for him he never showed we ended up finding one at the airport then upon arriving to the hotel checkin they said the taxi service we needed to pay 100$ cause he did show up we went back and forth for a while and i said i would call and sort it myself before they allowed us to check in to our room and we didn’t get there until 9 so by that time it was 10 and we were exhausted after a long day of traveling. Other than that the pool and drinks were nice.
8
Pierre
28 Oct 2023
·
Nice hotspring pools, good restaurant. Great service. Place was clean. The overall hotel and grounds need some maintenance and paint. We had a junior suite and was nice, king size bed was good and ac worked good. We will retunrn.
Nice hotspring pools, good restaurant. Great service. Place was clean. The overall hotel and grounds need some maintenance and paint. We had a junior suite and was nice, king size bed was good and ac worked good. We will retunrn.
2
JOHNNATAN
13 May 2024
·
Stayed 2 nights
Terrible lo peor, eso no es un Hotel son cabinas. El lugar muy muy viejo sin mantenimiento, el desayuno muy básico lo mismo todos los días. Comida sin sabor. Me asignaron una cabina en un alto y yo con niños, cuando llegamos en la noche estaba inundada de agua por goteras, nos pasaron a otra y también (al final pedí un paño para secarlo). A las 6 de la mañana habían unos jóvenes tocando puerta (buscaban a alguien…) nunca se observó un oficial de seguridad. El baño tenía tina, pero terriblemente vieja daba miedo poner los pies… Las cabinas huelen a humedad. Al final cuando entregue la llave les dije que había sido mi peor hospedaje. Nota: tiene a personas vendiendo clubes del hotel y dis que regalan una noche . Mejor no muchas gracias…
Terrible lo peor, eso no es un Hotel son cabinas. El lugar muy muy viejo sin mantenimiento, el desayuno muy básico lo mismo todos los días. Comida sin sabor. Me asignaron una cabina en un alto y yo con niños, cuando llegamos en la noche estaba inundada de agua por goteras, nos pasaron a otra y también (al final pedí un paño para secarlo). A las 6 de la mañana habían unos jóvenes tocando puerta (buscaban a alguien…) nunca se observó un oficial de seguridad. El baño tenía tina, pero terriblemente vieja daba miedo poner los pies… Las cabinas huelen a humedad. Al final cuando entregue la llave les dije que había sido mi peor hospedaje. Nota: tiene a personas vendiendo clubes del hotel y dis que regalan una noche . Mejor no muchas gracias…
8
Hoang
31 Jan 2022
·
Stayed 1 night
Nice place but not very clean.Lighting at night is poor. Food served is so so… not very good
Nice place but not very clean.Lighting at night is poor. Food served is so so… not very good
10
Venkataramana
29 Dec 2024
·
Stayed 2 nights
Very clean but looks old needs renovation. Near by two trails of 2 km to hike on and hot water pools. Good location to get out of town to spend time in the property in a forest. Our family really liked the stay, breakfast and dinner.
Very clean but looks old needs renovation. Near by two trails of 2 km to hike on and hot water pools. Good location to get out of town to spend time in the property in a forest. Our family really liked the stay, breakfast and dinner.
2
alain
28 Mar 2024
·
Stayed 1 night
Sabanas viejas, la comida no estaba nada bien, en el restaurante los manteles arrugados. Instalaciones viejas.
Sabanas viejas, la comida no estaba nada bien, en el restaurante los manteles arrugados. Instalaciones viejas.
4
David
8 Mar 2023
·
Stayed 1 night
Place was ok, comfortable however, it seemed like the facilities saw better days in the past, in my experience this is easily overlooked as you want to spend most of the time in the pool / enjoying the nature, HOWEVER, just getting into the room that I booked which was the most expensive one available, the first thing we noticed was that the bathroom was dirty (and not the usual dirty, as it was like someone used the WC but forgot to flush it), I proceeded to inform the receptionist about it and her answer was "oooh, that's so bad" which is a reply that I didn't expect, however, she told us that the manager of the place was going to contact us on monday (yesterday) but at 11:30 pm of Tuesday there is no email from them, neither a phone call, the least I expected was an apology, as for me, it is a MAJOR issue, as it was almost the first thing I saw in the most expensive room
Place was ok, comfortable however, it seemed like the facilities saw better days in the past, in my experience this is easily overlooked as you want to spend most of the time in the pool / enjoying the nature, HOWEVER, just getting into the room that I booked which was the most expensive one available, the first thing we noticed was that the bathroom was dirty (and not the usual dirty, as it was like someone used the WC but forgot to flush it), I proceeded to inform the receptionist about it and her answer was "oooh, that's so bad" which is a reply that I didn't expect, however, she told us that the manager of the place was going to contact us on monday (yesterday) but at 11:30 pm of Tuesday there is no email from them, neither a phone call, the least I expected was an apology, as for me, it is a MAJOR issue, as it was almost the first thing I saw in the most expensive room
4
Raphael
24 Dec 2023
·
Stayed 3 nights
This was probably a great hotel 10 years ago but there is a very apparent lack of care everywhere you go. Rooms are ok but a lot of things fell in disrepear (light fixtures, switches, showers, hairdryer not working, partially broken windows). The staff is ok overall but the main desk doesn’t seem to care. When asked about tourist information « they don’t know ». The restaurant isn’t terrible but too expensive for what it is. Food is pretty bland and the dining room is sad and dreadful. I’d recommend dining in town for a far better experience. We saw a couple of cockroaches in the dining area. Location is a little too remote from where the action is in the region. La Fortuna is probably much better in that regard.
This was probably a great hotel 10 years ago but there is a very apparent lack of care everywhere you go. Rooms are ok but a lot of things fell in disrepear (light fixtures, switches, showers, hairdryer not working, partially broken windows). The staff is ok overall but the main desk doesn’t seem to care. When asked about tourist information « they don’t know ». The restaurant isn’t terrible but too expensive for what it is. Food is pretty bland and the dining room is sad and dreadful. I’d recommend dining in town for a far better experience. We saw a couple of cockroaches in the dining area. Location is a little too remote from where the action is in the region. La Fortuna is probably much better in that regard.
6
David
23 Jul 2024
·
Stayed 8 nights
The property is scenic, surrounded by beautiful forest area and a creek. The hot springs and pools make this a nice place to stay. The rooms need alot of maintenance and updating. For example, the bathroom is extremely outdated, bathtub had a crack in it, the bathroom sink was falling apart, and the tile work needed caulking as well as updating. There was black mold everywhere, especially in the bathroom. Not a very clean hotel. Staff was nice in the restaurant.
The property is scenic, surrounded by beautiful forest area and a creek. The hot springs and pools make this a nice place to stay. The rooms need alot of maintenance and updating. For example, the bathroom is extremely outdated, bathtub had a crack in it, the bathroom sink was falling apart, and the tile work needed caulking as well as updating. There was black mold everywhere, especially in the bathroom. Not a very clean hotel. Staff was nice in the restaurant.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are dated and vary widely in size and comfort; several lack air conditioning or have older, noisy units, and some report poor Wi‑Fi, small or nonworking TVs, and no in‑room phone. Noise is common near reception or pools and during early‑morning activity, though some suites are spacious and comfortable.
Related guest reviews
4
Thomas
21 Sept 2025
·
Stayed 1 night
Habitación muy antigua, sin aire acondicionado, el TV no funciona
Habitación muy antigua, sin aire acondicionado, el TV no funciona
8
Pierre
28 Oct 2023
·
Nice hotspring pools, good restaurant. Great service. Place was clean. The overall hotel and grounds need some maintenance and paint. We had a junior suite and was nice, king size bed was good and ac worked good. We will retunrn.
Nice hotspring pools, good restaurant. Great service. Place was clean. The overall hotel and grounds need some maintenance and paint. We had a junior suite and was nice, king size bed was good and ac worked good. We will retunrn.
4
Miguel
18 Mar 2024
·
Stayed 1 night
If you want to be in a place where you are totally isolated from the world, then that's fine: There is no physical phone in the rooms, not all rooms have air conditioning (they don't tell you), the cell phone signal does not reach the hotel and the wifi is terribly bad.
If you want to be in a place where you are totally isolated from the world, then that's fine: There is no physical phone in the rooms, not all rooms have air conditioning (they don't tell you), the cell phone signal does not reach the hotel and the wifi is terribly bad.
10
Gustavo
28 Jul 2025
·
Stayed 2 nights
Be aware they have rooms without AC, they gave us a fan only room. We were supposed to get a Junior suite and it was nothing like the picture. Not enough towels for the three guests, small beds, close to the reception so the noise early in the morning was not fun at all. Property is nice, cold water pool was been clean so we couldn’t use it for day and a half. Good food, decent drinks prices.
Be aware they have rooms without AC, they gave us a fan only room. We were supposed to get a Junior suite and it was nothing like the picture. Not enough towels for the three guests, small beds, close to the reception so the noise early in the morning was not fun at all. Property is nice, cold water pool was been clean so we couldn’t use it for day and a half. Good food, decent drinks prices.
2
WILLIAM
23 Aug 2024
·
Stayed 2 nights
Habitación súper pequeña y no tenía aire acondicionado
Habitación súper pequeña y no tenía aire acondicionado
10
Jamie
5 Mar 2024
·
Stayed 4 nights
Very large spacious rooms...Excellent customer service
Very large spacious rooms...Excellent customer service
8
david
4 May 2024
·
Stayed 1 night
It was nice. Air condition in the room would have been nice. I could have swore the description said it had it .. but not my room. Television was really small.
It was nice. Air condition in the room would have been nice. I could have swore the description said it had it .. but not my room. Television was really small.
8
Dennis
20 Jan 2025
·
Stayed 3 nights
Good stay. Loud takling in front ot room 5 all night especially bad at 1am with a group of girls. Then loud music at 5am.
Good stay. Loud takling in front ot room 5 all night especially bad at 1am with a group of girls. Then loud music at 5am.
4
Marc
10 Mar 2025
·
Stayed 1 night
No air conditioning in the room because I was penalized for using Expedia. The water in the shower was barely lukewarm and dribbled out. The parking lot at night was loud with motorcycles racing around. Unsympathetic staff who didn’t care when I said that I should not be penalized for Not getting a room with air-conditioning because I didn’t book through them personally.
No air conditioning in the room because I was penalized for using Expedia. The water in the shower was barely lukewarm and dribbled out. The parking lot at night was loud with motorcycles racing around. Unsympathetic staff who didn’t care when I said that I should not be penalized for Not getting a room with air-conditioning because I didn’t book through them personally.
4
Asdrubal
7 Mar 2025
·
Stayed 1 night
Need I lot of maintenance, ac unit on the room very old and noisy, the bathroom very abandoned. Food was not good at all.
Need I lot of maintenance, ac unit on the room very old and noisy, the bathroom very abandoned. Food was not good at all.
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AI-generated summary based on recent guest reviews
Service
Many guests describe the staff as friendly and helpful, especially in the restaurant, and some requests are handled quickly. Others report inconsistent front‑desk service, poor communication, sales pressure, and slow or no follow‑up.
Related guest reviews
8
Ravi
12 Mar 2024
·
Stayed 4 nights
Staff was very friendly and always eager to help
Staff was very friendly and always eager to help
10
Pratik
30 Dec 2025
·
Stayed 2 nights
Its a family friendly hotel. Hot sprinds are nice. Breakfast was also good. Hotel building is bit old and washrooms were average cleaned. Only 2 towels were left initially. No comforter in the room. Front staff was nice and they gave them to us.
Its a family friendly hotel. Hot sprinds are nice. Breakfast was also good. Hotel building is bit old and washrooms were average cleaned. Only 2 towels were left initially. No comforter in the room. Front staff was nice and they gave them to us.
2
Anna
18 Apr 2025
·
Stayed 3 nights
Poorly kept, mold was on our walls as there is no a/c and it’s very humid and wet area. Before arriving we called to see if they recommended anyone for taxi service they gave us a number call we waited 40 min at the airport for him he never showed we ended up finding one at the airport then upon arriving to the hotel checkin they said the taxi service we needed to pay 100$ cause he did show up we went back and forth for a while and i said i would call and sort it myself before they allowed us to check in to our room and we didn’t get there until 9 so by that time it was 10 and we were exhausted after a long day of traveling. Other than that the pool and drinks were nice.
Poorly kept, mold was on our walls as there is no a/c and it’s very humid and wet area. Before arriving we called to see if they recommended anyone for taxi service they gave us a number call we waited 40 min at the airport for him he never showed we ended up finding one at the airport then upon arriving to the hotel checkin they said the taxi service we needed to pay 100$ cause he did show up we went back and forth for a while and i said i would call and sort it myself before they allowed us to check in to our room and we didn’t get there until 9 so by that time it was 10 and we were exhausted after a long day of traveling. Other than that the pool and drinks were nice.
2
Naveen
30 Dec 2024
·
Stayed 3 nights
There is no hot water, air conditioner barely works. The staff in the restaurant and laundry are great, however the front desk reception staff are terrible. I wouldn’t recommend this place at all. The hotel rooms and rest rooms are very old.
There is no hot water, air conditioner barely works. The staff in the restaurant and laundry are great, however the front desk reception staff are terrible. I wouldn’t recommend this place at all. The hotel rooms and rest rooms are very old.
10
Daniel
11 Jan 2023
·
Stayed 19,363 nights
Loved the property and staff, need to work on facilities since looked
Loved the property and staff, need to work on facilities since looked
8
Manuel
18 Dec 2024
·
Stayed 1 night
Bien, aunque le pasan a uno vendiendo el programa de ser socios. También a la hora de salida hay que devolver el control de la tv a la recepción. Andaba en gira laboral y dejé el control en la habitación y me hicieron devolverme por él. También se me olvidó devolver la tarjeta de llave (tampoco me recordaron devolverla) y ya yo de gira por trabajo y me llamaron y me hicieron devolverme al hotel a devolver la tarjeta de la llave.
Bien, aunque le pasan a uno vendiendo el programa de ser socios. También a la hora de salida hay que devolver el control de la tv a la recepción. Andaba en gira laboral y dejé el control en la habitación y me hicieron devolverme por él. También se me olvidó devolver la tarjeta de llave (tampoco me recordaron devolverla) y ya yo de gira por trabajo y me llamaron y me hicieron devolverme al hotel a devolver la tarjeta de la llave.
6
D
9 Feb 2026
·
Stayed 1 night
Just a heads up. All locals. Pool area in disrepair. Does not look as good as the pictures. People are great. They are quick to respond to requests. People at the desk awesome.
Just a heads up. All locals. Pool area in disrepair. Does not look as good as the pictures. People are great. They are quick to respond to requests. People at the desk awesome.
4
Raphael
24 Dec 2023
·
Stayed 3 nights
This was probably a great hotel 10 years ago but there is a very apparent lack of care everywhere you go. Rooms are ok but a lot of things fell in disrepear (light fixtures, switches, showers, hairdryer not working, partially broken windows). The staff is ok overall but the main desk doesn’t seem to care. When asked about tourist information « they don’t know ». The restaurant isn’t terrible but too expensive for what it is. Food is pretty bland and the dining room is sad and dreadful. I’d recommend dining in town for a far better experience. We saw a couple of cockroaches in the dining area. Location is a little too remote from where the action is in the region. La Fortuna is probably much better in that regard.
This was probably a great hotel 10 years ago but there is a very apparent lack of care everywhere you go. Rooms are ok but a lot of things fell in disrepear (light fixtures, switches, showers, hairdryer not working, partially broken windows). The staff is ok overall but the main desk doesn’t seem to care. When asked about tourist information « they don’t know ». The restaurant isn’t terrible but too expensive for what it is. Food is pretty bland and the dining room is sad and dreadful. I’d recommend dining in town for a far better experience. We saw a couple of cockroaches in the dining area. Location is a little too remote from where the action is in the region. La Fortuna is probably much better in that regard.
8
jeffrey
9 Jan 2026
·
Stayed 3 nights
Staff was courteous.
Staff was courteous.
8
Carlos
31 May 2024
·
Stayed 1 night
Servicio malísimo.
Servicio malísimo.
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AI-generated summary based on recent guest reviews
Location
Scenic, nature‑rich setting with forest, a river, and on‑site trails appeals to travelers seeking a retreat. It feels remote for accessing area attractions, and some mention weak or no cell signal.
Related guest reviews
8
gustavo
2 Apr 2024
·
Stayed 4 nights
The nature arrond the place.
The nature arrond the place.
4
Miguel
18 Mar 2024
·
Stayed 1 night
If you want to be in a place where you are totally isolated from the world, then that's fine: There is no physical phone in the rooms, not all rooms have air conditioning (they don't tell you), the cell phone signal does not reach the hotel and the wifi is terribly bad.
If you want to be in a place where you are totally isolated from the world, then that's fine: There is no physical phone in the rooms, not all rooms have air conditioning (they don't tell you), the cell phone signal does not reach the hotel and the wifi is terribly bad.
10
Venkataramana
29 Dec 2024
·
Stayed 2 nights
Very clean but looks old needs renovation. Near by two trails of 2 km to hike on and hot water pools. Good location to get out of town to spend time in the property in a forest. Our family really liked the stay, breakfast and dinner.
Very clean but looks old needs renovation. Near by two trails of 2 km to hike on and hot water pools. Good location to get out of town to spend time in the property in a forest. Our family really liked the stay, breakfast and dinner.
10
JOHNNY
28 Oct 2023
·
Stayed 1 night
Excelente ubicación para ejercitar mi trabajo
Excelente ubicación para ejercitar mi trabajo
8
MAXWELL
3 Jun 2024
·
Stayed 2 nights
Beautiful property, with some wonderful hot springs. Be sure to check them out along the river not only the manmade pools. Rooms were nice but ours was a bit dated and loud as we were close to the pools and restraunt. Food in the restraunt wasnt the best but was cheap. Great restraunts a few minutes down the road worth driving too.
Beautiful property, with some wonderful hot springs. Be sure to check them out along the river not only the manmade pools. Rooms were nice but ours was a bit dated and loud as we were close to the pools and restraunt. Food in the restraunt wasnt the best but was cheap. Great restraunts a few minutes down the road worth driving too.
4
Raphael
24 Dec 2023
·
Stayed 3 nights
This was probably a great hotel 10 years ago but there is a very apparent lack of care everywhere you go. Rooms are ok but a lot of things fell in disrepear (light fixtures, switches, showers, hairdryer not working, partially broken windows). The staff is ok overall but the main desk doesn’t seem to care. When asked about tourist information « they don’t know ». The restaurant isn’t terrible but too expensive for what it is. Food is pretty bland and the dining room is sad and dreadful. I’d recommend dining in town for a far better experience. We saw a couple of cockroaches in the dining area. Location is a little too remote from where the action is in the region. La Fortuna is probably much better in that regard.
This was probably a great hotel 10 years ago but there is a very apparent lack of care everywhere you go. Rooms are ok but a lot of things fell in disrepear (light fixtures, switches, showers, hairdryer not working, partially broken windows). The staff is ok overall but the main desk doesn’t seem to care. When asked about tourist information « they don’t know ». The restaurant isn’t terrible but too expensive for what it is. Food is pretty bland and the dining room is sad and dreadful. I’d recommend dining in town for a far better experience. We saw a couple of cockroaches in the dining area. Location is a little too remote from where the action is in the region. La Fortuna is probably much better in that regard.
10
Jaishiri
2 Jan 2025
·
Stayed 3 nights
Our family of 5 had a great stay! Staff was very friendly, breakfast included was delicious and fresh, and the location and setting is stunning! The hot-spring pool is open 24 hours and the property has multiple pools, a sauna and a beautiful hike through the gorgeous grounds with a waterfall. We thoroughly enjoyed our stay.
Our family of 5 had a great stay! Staff was very friendly, breakfast included was delicious and fresh, and the location and setting is stunning! The hot-spring pool is open 24 hours and the property has multiple pools, a sauna and a beautiful hike through the gorgeous grounds with a waterfall. We thoroughly enjoyed our stay.
6
David
23 Jul 2024
·
Stayed 8 nights
The property is scenic, surrounded by beautiful forest area and a creek. The hot springs and pools make this a nice place to stay. The rooms need alot of maintenance and updating. For example, the bathroom is extremely outdated, bathtub had a crack in it, the bathroom sink was falling apart, and the tile work needed caulking as well as updating. There was black mold everywhere, especially in the bathroom. Not a very clean hotel. Staff was nice in the restaurant.
The property is scenic, surrounded by beautiful forest area and a creek. The hot springs and pools make this a nice place to stay. The rooms need alot of maintenance and updating. For example, the bathroom is extremely outdated, bathtub had a crack in it, the bathroom sink was falling apart, and the tile work needed caulking as well as updating. There was black mold everywhere, especially in the bathroom. Not a very clean hotel. Staff was nice in the restaurant.
10
Jorge Sibaja
15 Jun 2024
·
Stayed 1 night
Muy segura.
Muy segura.
10
Rohn Thomas
19 May 2025
·
Stayed 3 nights
We very much enjoyed our stay and will return. The natural beauty of this location is unmatched!
We very much enjoyed our stay and will return. The natural beauty of this location is unmatched!
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AI-generated summary based on recent guest reviews
Dining
Breakfast often earns praise and some enjoy the local food and fair prices, but overall dining quality is mixed, with reports of bland dishes, inconsistent value, and better options in town.
Related guest reviews
10
Pratik
30 Dec 2025
·
Stayed 2 nights
Its a family friendly hotel. Hot sprinds are nice. Breakfast was also good. Hotel building is bit old and washrooms were average cleaned. Only 2 towels were left initially. No comforter in the room. Front staff was nice and they gave them to us.
Its a family friendly hotel. Hot sprinds are nice. Breakfast was also good. Hotel building is bit old and washrooms were average cleaned. Only 2 towels were left initially. No comforter in the room. Front staff was nice and they gave them to us.
8
Hoang
31 Jan 2022
·
Stayed 1 night
Nice place but not very clean.Lighting at night is poor. Food served is so so… not very good
Nice place but not very clean.Lighting at night is poor. Food served is so so… not very good
10
Gustavo
28 Jul 2025
·
Stayed 2 nights
Be aware they have rooms without AC, they gave us a fan only room. We were supposed to get a Junior suite and it was nothing like the picture. Not enough towels for the three guests, small beds, close to the reception so the noise early in the morning was not fun at all. Property is nice, cold water pool was been clean so we couldn’t use it for day and a half. Good food, decent drinks prices.
Be aware they have rooms without AC, they gave us a fan only room. We were supposed to get a Junior suite and it was nothing like the picture. Not enough towels for the three guests, small beds, close to the reception so the noise early in the morning was not fun at all. Property is nice, cold water pool was been clean so we couldn’t use it for day and a half. Good food, decent drinks prices.
10
Venkataramana
29 Dec 2024
·
Stayed 2 nights
Very clean but looks old needs renovation. Near by two trails of 2 km to hike on and hot water pools. Good location to get out of town to spend time in the property in a forest. Our family really liked the stay, breakfast and dinner.
Very clean but looks old needs renovation. Near by two trails of 2 km to hike on and hot water pools. Good location to get out of town to spend time in the property in a forest. Our family really liked the stay, breakfast and dinner.
8
Catalina
17 Jun 2024
·
Stayed 1 night
Great breakfast included!
Great breakfast included!
8
MAXWELL
3 Jun 2024
·
Stayed 2 nights
Beautiful property, with some wonderful hot springs. Be sure to check them out along the river not only the manmade pools. Rooms were nice but ours was a bit dated and loud as we were close to the pools and restraunt. Food in the restraunt wasnt the best but was cheap. Great restraunts a few minutes down the road worth driving too.
Beautiful property, with some wonderful hot springs. Be sure to check them out along the river not only the manmade pools. Rooms were nice but ours was a bit dated and loud as we were close to the pools and restraunt. Food in the restraunt wasnt the best but was cheap. Great restraunts a few minutes down the road worth driving too.
4
Raphael
24 Dec 2023
·
Stayed 3 nights
This was probably a great hotel 10 years ago but there is a very apparent lack of care everywhere you go. Rooms are ok but a lot of things fell in disrepear (light fixtures, switches, showers, hairdryer not working, partially broken windows). The staff is ok overall but the main desk doesn’t seem to care. When asked about tourist information « they don’t know ». The restaurant isn’t terrible but too expensive for what it is. Food is pretty bland and the dining room is sad and dreadful. I’d recommend dining in town for a far better experience. We saw a couple of cockroaches in the dining area. Location is a little too remote from where the action is in the region. La Fortuna is probably much better in that regard.
This was probably a great hotel 10 years ago but there is a very apparent lack of care everywhere you go. Rooms are ok but a lot of things fell in disrepear (light fixtures, switches, showers, hairdryer not working, partially broken windows). The staff is ok overall but the main desk doesn’t seem to care. When asked about tourist information « they don’t know ». The restaurant isn’t terrible but too expensive for what it is. Food is pretty bland and the dining room is sad and dreadful. I’d recommend dining in town for a far better experience. We saw a couple of cockroaches in the dining area. Location is a little too remote from where the action is in the region. La Fortuna is probably much better in that regard.
10
Jaishiri
2 Jan 2025
·
Stayed 3 nights
Our family of 5 had a great stay! Staff was very friendly, breakfast included was delicious and fresh, and the location and setting is stunning! The hot-spring pool is open 24 hours and the property has multiple pools, a sauna and a beautiful hike through the gorgeous grounds with a waterfall. We thoroughly enjoyed our stay.
Our family of 5 had a great stay! Staff was very friendly, breakfast included was delicious and fresh, and the location and setting is stunning! The hot-spring pool is open 24 hours and the property has multiple pools, a sauna and a beautiful hike through the gorgeous grounds with a waterfall. We thoroughly enjoyed our stay.
4
Asdrubal
7 Mar 2025
·
Stayed 1 night
Need I lot of maintenance, ac unit on the room very old and noisy, the bathroom very abandoned. Food was not good at all.
Need I lot of maintenance, ac unit on the room very old and noisy, the bathroom very abandoned. Food was not good at all.
10
Timothy
26 Feb 2024
·
Stayed 2 nights
The local food was excellent
The local food was excellent
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AI-generated summary based on recent guest reviews
2
Diego
21 Jun 2026
·
Stayed 2 nights
It was the worst hotel experience I have ever had. There was almost no water pressure in the room, and the toilet was not functioning properly. We paid extra for the barbecue dinner, but the quality of the meat was quite disappointing. At 9:00 PM, the power went out. There was absolutely no communication from the staff regarding the situation, guest safety, or when the issue might be resolved. After waiting for an hour, we went to the front desk and were told they had no idea how long the outage would last. We asked about the possibility of a refund and were simply told no. By 10:30 PM, we had no choice but to leave the hotel. It was impossible to stay in a closed room without air conditioning, fans, or lighting. The conditions were unbearable. Overall, this was an extremely disappointing experience, and I would not recommend this hotel.
It was the worst hotel experience I have ever had. There was almost no water pressure in the room, and the toilet was not functioning properly. We paid extra for the barbecue dinner, but the quality of the meat was quite disappointing. At 9:00 PM, the power went out. There was absolutely no communication from the staff regarding the situation, guest safety, or when the issue might be resolved. After waiting for an hour, we went to the front desk and were told they had no idea how long the outage would last. We asked about the possibility of a refund and were simply told no. By 10:30 PM, we had no choice but to leave the hotel. It was impossible to stay in a closed room without air conditioning, fans, or lighting. The conditions were unbearable. Overall, this was an extremely disappointing experience, and I would not recommend this hotel.
6
Srinivas
19 Mar 2026
·
Stayed 3 nights
Rooms are old and bathrooms doesn’t flush properly. There are no other attractions around and have to go to la fortuna for any activity which is an hour drive. The resort is good with thermal spas and pools .
Rooms are old and bathrooms doesn’t flush properly. There are no other attractions around and have to go to la fortuna for any activity which is an hour drive. The resort is good with thermal spas and pools .
2
jobi
20 Feb 2026
·
Stayed 5 nights
The toilets dont work most of the time so maintenance has to be called atleast once a day to get the water running. Breakfast is free but EVERYDAY it is Horrible eggs, sausage plantains, and rice...location is far away from most attractions. Rooms were dirty however housekeeping states they come everyday. 2 towels for a family of 4. Absolute NIGHTMARE!!!
The toilets dont work most of the time so maintenance has to be called atleast once a day to get the water running. Breakfast is free but EVERYDAY it is Horrible eggs, sausage plantains, and rice...location is far away from most attractions. Rooms were dirty however housekeeping states they come everyday. 2 towels for a family of 4. Absolute NIGHTMARE!!!
6
D
9 Feb 2026
·
Stayed 1 night
Just a heads up. All locals. Pool area in disrepair. Does not look as good as the pictures. People are great. They are quick to respond to requests. People at the desk awesome.
Just a heads up. All locals. Pool area in disrepair. Does not look as good as the pictures. People are great. They are quick to respond to requests. People at the desk awesome.
10
Deyanira
20 Jan 2026
·
Stayed 2 nights
The spa was relaxing. Everything was excellent
The spa was relaxing. Everything was excellent
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 23:00
Before 00:00
Good to know
Additional policies and info about this property.
FAQs about El Tucano Resort & Thermal Spa
Is parking available at the property?
Free self-parking is available on-site, but it is limited.
What type of breakfast is offered and what are the serving hours?
A complimentary full breakfast is included for guests.
Are pets allowed at the property?
No pets and no service animals are allowed at this property.
What are the check-in and check-out times?
Check-in time is at 15:00 and check-out time is at 00:00. Early or late check-in/check-out may be available upon request and may incur additional charges.
Is there an airport shuttle service available?
A roundtrip airport shuttle is available for a surcharge. Guests can arrange the transfer by contacting the resort prior to arrival.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas.
Where is the property located in relation to key landmarks?
The property is located in La Palmeria, just a 2-minute drive from Juan Castro Blanco National Park and 8 minutes from Aquas Zarcas Square. It is approximately 29.3 mi (47.1 km) from Baldi Hot Springs and 29.8 mi (47.9 km) from La Fortuna Waterfall.
Does the property have a swimming pool?
Yes, the property features both an indoor and outdoor swimming pool, including a lazy river and a hot tub. The pools are operational year-round.
What are the policies for guests staying with children?
Children are allowed at the property, and kids can stay for free up to a certain age.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-18: 108.69618890724182USD
- 2026-10-19: 108.34314241104126USD
- 2026-10-20: 108.02881891174316USD
- 2026-10-21: 105.99119785575866USD
- 2026-10-22: 126.07260486984252USD
- 2026-10-23: 107.65947295455932USD
- 2026-10-24: 105.94698460426329USD
- 2026-10-25: 108.0115858505249USD
- 2026-10-26: 108.0833445915222USD
- 2026-10-27: 121.49368114852905USD
- 2026-10-28: 121.8223341266632USD
- 2026-10-29: 121.62249228553772USD
- 2026-10-30: 121.61249676742553USD
- 2026-10-31: 108.0833445915222USD
- 2026-11-01: 108.0833445915222USD
- 2026-11-02: 121.49368114852905USD
- 2026-11-03: 126.58850893363952USD
- 2026-11-04: 110.63130237045287USD
- 2026-11-05: 121.8223341266632USD
- 2026-11-06: 121.8223341266632USD
- 2026-11-07: 112.8695104347229USD
- 2026-11-08: 110.20164926414489USD
- 2026-11-09: 124.09051161499022USD
- 2026-11-10: 121.8223341266632USD
- 2026-11-11: 110.20164926414489USD
- 2026-11-12: 124.31033592720031USD
- 2026-11-13: 124.09051161499022USD
- 2026-11-14: 112.8595149166107USD
- 2026-11-15: 123.31113528671264USD
- 2026-11-16: 124.31033592720031USD
- 2026-11-17: 123.00927406578063USD
- 2026-11-18: 122.31194321136473USD
- 2026-11-19: 124.31033592720031USD
- 2026-11-20: 124.3784716140747USD
- 2026-11-21: 123.14127143478393USD
- 2026-11-22: 124.31033592720031USD
- 2026-11-23: 123.14127143478393USD
- 2026-11-24: 112.8595149166107USD
- 2026-11-25: 112.8595149166107USD
- 2026-11-26: 123.14127143478393USD
- 2026-11-27: 124.31033592720031USD
- 2026-11-28: 124.31033592720031USD
- 2026-11-29: 124.31033592720031USD
- 2026-11-30: 124.3784716140747USD
- 2026-12-01: 127.1098176006317USD
- 2026-12-02: 124.3784716140747USD
- 2026-12-03: 127.1098176006317USD
- 2026-12-04: 127.1098176006317USD
- 2026-12-05: 124.31033592720031USD
- 2026-12-06: 124.3784716140747USD
- 2026-12-07: 127.1098176006317USD
- 2026-12-08: 124.3784716140747USD
- 2026-12-09: 121.02297532730101USD
- 2026-12-10: 124.31033592720031USD
- 2026-12-11: 128.62687515678405USD
- 2026-12-12: 124.31033592720031USD
- 2026-12-13: 127.1098176006317USD
- 2026-12-14: 136.6801107837677USD
- 2026-12-15: 124.3784716140747USD
- 2026-12-16: 127.1098176006317USD
- 2026-12-17: 124.3784716140747USD
- 2026-12-18: 124.5101777683258USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
General
Room service
Restaurant
Sauna
Hot tub/Jacuzzi
Steam room
Massage
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Poolside bar
Family room
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Airport shuttle
Free parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi
Services
Business centre
Tour desk
Babysitting/Child services
Banquet facilities
Currency exchange
Safe-deposit box
Luggage storage
Self laundry
24-Hour Front Desk
Activities
Swimming pool
Tennis courts
Garden
Golf (miniature)
Hiking
Pool indoor
Pool outdoor
Pool (Indoor)
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)