Volcano Lodge, Hotel & Thermal Experience

Staff and hotel are fabulous. I will be happy to book again. Loved the beautiful grounds and well appointed rooms. Staff are so friendly and helpful. We enjoyed the hot springs, swim up bar, and included breakfast.

We've had an excellent stay. Very nice and friendly staff, excellent food with a great daily breakfast buffet to satisfy everyone with

We were given a room that was full of mildew. When we turned on AC to help it too smelled of mold. When I spoke to manager she said previous person did not complain, which just tells me they have poor quality control. (And that she was dismissing my concern). My son started coughing due to conditions and we talked to front desk about checking out early. Turns out when we first arrived I signed a form allowing no early check outs. Just make sure you look at room before you sign their paperwork. After we complained they moved us to a room more in keeping with how the rooms were advertised. So I think we were given a room that had not been renovated yet. In short, I agree with some of the other reviews, motel quality and staff not very friendly. Also if healthy food important to you- be aware they have margarine not butter, not the freshest ingredients. I thought given price, I was paying for better quality that just wasn’t there. For additional context- the sheets were thin, had stains, and back porch had sewer smell.

What a beautiful property! We thoroughly enjoyed our stay. The hot springs (which stay open until about 3am), the views of the Arenal Volcano, the room amenities, the tasty (& varied breakfasts), the helpful staff, the views from our porch.... I could go on! Staf were helpful organising tours and we really liked how there was a coffee & tea station in reception as well as in the rooms. We also enjoyed our dinner at the on-site restaurant Surá. Highly recommended

The location has beautiful grounds, full of plants and birds, and the pool and hot springs were amazing. The convenience of the restaurant can't be overstated after coming back from a full day of activities. The food was excellent as well.