Name: The Charles Hotel
Address: 209 Queen St, Old Town Historic District, Niagara-on-the-Lake, Niagara Regional Municipality, Canada, Niagara-on-the-Lake, Ontario, Canada
Rating: 8.8

Guest reviews

8.8

Fabulous

Based on 492 verified reviews

Who stays here?

Business

1%

Couple

82%

Family

6%

Group

7%

Solo

1%

What guests think

AI-generated summary based on recent guest reviews

At The Charles Hotel, travellers highlight its charming historic character and walkable location, consistently friendly staff, and well-regarded on-site dining, while noting small or variable room sizes, dated elements, temperature controls via staff, and intermittent hot-water issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Mary

2 weeks ago

·

Stayed 1 night

great!

10

Mary

4 weeks ago

·

Stayed 2 nights

Everything was wonderful: the staff, food, beautiful room and location. Unfortunately, they were in the process of renovating the parking lot, so guests had to park a distance away, but that is only temporary. The Charles is my hotel of choice whenever I visit Niagara-on-the-Lake.

10

Renato

6 Jan 2026

·

Stayed 1 night

Absolute lovely hotel. Food, drinks and room were exceptional. Looking forward to a return visit

10

michael

24 Dec 2025

·

Stayed 1 night

The elegance and the food were top notch.

10

Jennifer

14 Dec 2025

·

Stayed 1 night

Lovely hotel, helpful staff

209 Queen St, Old Town Historic District, Niagara-on-the-Lake, Niagara Regional Municipality, Canada

Location

With a stay at The Charles Hotel in Niagara-on-the-Lake (Old Town Historic District), you'll be steps from Niagara River Gorge and 5 minutes by foot from Royal George Theatre. This boutique inn is 0.1 mi (0.2 km) from Lake Ontario and 0.3 mi (0.5 km) from Niagara-on-the-Lake Golf Club.

Niagara River Gorge(0.1 Miles)

Museum of the Paranormal(0.2 Miles)

Royal George Theatre(0.2 Miles)

Niagara-on-the-Lake Golf Club(0.3 Miles)

Lake Ontario(0.3 Miles)

Fort Mississauga(0.3 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:30

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site, but it is limited and uncovered.

Cooked-to-order breakfasts are available daily from 8:00 AM to 10:30 AM for a fee of approximately CAD 35 for adults and CAD 25 for children.

Check-in is from 3:00 PM to 11:30 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The property features handrails in stairways and well-lit paths to the entrance. However, it is not wheelchair accessible, and upper floors are accessible only by stairs.

The property is situated in the Old Town Historic District of Niagara-on-the-Lake, just steps from the Niagara River Gorge and a 5-minute walk from the Royal George Theatre. Key attractions like Lake Ontario and the Niagara-on-the-Lake Golf Club are within 0.5 km.

Children are welcome at the property, and kids can stay for free up to a certain age, though specific age details are not provided.

The Charles Hotel

Amenities

Property description

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