Name: Holiday Inn Lower East Side by IHG
Address: 150 Delancey Street, Lower East Side, New York, New York (and vicinity), New York, United States of America, New York (and vicinity), New York County, US
Price range: $195–$735 per night
Rating: 8.08

What guests think

At Holiday Inn Lower East Side by IHG, travelers often praise the friendly staff, clean if compact rooms, and a convenient spot near Delancey/Essex subways and eateries, while noting the surrounding area can feel gritty and sometimes unsafe at night.

Common drawbacks include street noise or light due to limited blackout curtains, intermittent elevator issues, and periods of exterior construction or scaffolding. On-site dining and breakfast options are limited or inconsistent, and some guests reported lax security practices and mixed maintenance (e.g., weak water pressure or faulty fixtures). Expect a simple, well-located base with warm service, best for city explorers comfortable with an urban environment.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic; free coffee/tea/water in the lobby and luggage storage are appreciated. Several reviews report slow or out of service elevators and ongoing exterior scaffolding or construction.

Related guest reviews

4

Peter

Oct 25, 2025

·

Stayed 3 nights

I stayed at this Holiday Inn in New York City and was very disappointed to learn—after checking in—that the lower floors of the building are not hotel guest rooms but appear to be used for some kind of assisted or public housing. This means there are full-time residents sharing the elevators and common areas with hotel guests. For the price I paid (around $500 per night), I expected a standard hotel environment with proper guest security and restricted access to guest floors. Instead, anyone from the lower residential floors could freely access the hotel floors, which made us feel uneasy throughout our stay. Had I known this in advance, I never would have booked this property. This kind of information should absolutely be disclosed on the hotel’s listing so guests can make an informed decision before booking.

6

Theresa

Sep 27, 2024

·

Stayed 3 nights

The staff was lovely and helpful. The area was disappointing. There were lots of homeless people and I did not really feel safe. The rooms were clean but decor was drab. They are renovating the outside so hopefully the inside will get a facelift as well.

10

Quincy

Aug 11, 2025

·

Stayed 2 nights

Staff and accommodations are great, but after multiple visits I've noticed one of the two elevators are constantly out of service. Elevators are slow too-- management might consider closing for a period in quieter months just to fix or replace both elevators at some point.

8

Sherry

Oct 8, 2024

·

Stayed 1 night

Construction in area but wasn’t much of a problem. Rooms small very clean, nice bathroom.

8

Belinda Jane Astley

May 24, 2025

·

Stayed 4 nights

There was scaffolding to the front of the property whilst we were there and this seemed to attract quite a few homeless people from the shelter on the other side of Delancey Street. It felt a little intimidating when entering and leaving the building. Otherwise we had a very enjoyable stay with good facilities and very friendly staff.

8

Sonali

Apr 13, 2025

·

Stayed 2 nights

Hotel rooms are comfortable and nice, but when you step out of the room, it feels congested with narrow hallways. Lobby is small and no complimentary water bottles in the room.

10

Tu

Jul 31, 2025

·

Stayed 4 nights

Good experience. The location is convenience because it's next to the subway. The staff is really nice and the security is always there so I'm feel safe with my family while staying there. Highly recommend.

8

Tina Stephanie

Oct 13, 2024

·

Secure building after 7 pm. Very quiet on my room on the fifth floor. Microwave and fridge, what more could you ask for! Excellent front desk staff and steps to the subway.

4

Lynne

Aug 12, 2024

·

Stayed 2 nights

Elevator was broken, alarm kept blarring. It was possibly a shelter as well. People yelling in the halls, outside is a whole other story.

8

Joanne Kamille

Jul 31, 2025

·

Stayed 4 nights

The place was good. It was convenient. Bathroom and beds were clean. The price was also very affordable. Free coffee and other refreshments in the lounge was great! Especially at this time of the year that we visited NYC. Overall, it was pleasant and great.

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Cleanliness

Many guests found rooms and common areas clean. However, recurring complaints mention musty or strong lobby scents and occasional issues like dirty linens, bathrooms, or stained carpets.

Related guest reviews

6

Logan

Nov 2, 2025

·

Stayed 2 nights

Staff were awesome! Very friendly, welcoming, and personable. I forget the gals name at the front desk, but she was wonderful especially! Room was way smarter than expected. Water pressure was absolutely garbage. That needs to be fixed asap. Definitely will not be stay here again bc of that reason. Did not have the breakfast. Air conditioning was good but the thermostat was glitchy. The room looked nice when we walked in the but door was so stuck together than I had to kick the door to get it open. The shower floor needs to be scrubbed better. It looked and felt dirty. More towels should be provided.

8

John

Oct 29, 2025

·

Stayed 2 nights

Clean room, friendly staff.

6

Tami

Mar 27, 2023

·

Stayed 3 nights

The rooms really need new carpet, they are filthy. I also had a puddle of dried urine around the toilet when I arrived in my room. This location is very convenient in my relation of where I need to be during my visit. But, it's very basic, and not "new and clean" like you'd hope for. The front desk staff is nice. I probably won't stay here again.

8

Matthew

Nov 7, 2025

·

Stayed 6 nights

Room was clean and everything worked. The staff was the best part of this property. They were very helpful & kind.

6

Eric

Nov 6, 2023

·

Stayed 1 night

The bedspread smelled mildly of vomit. So.... The room was dirty. Not up to brand. Please improve training and QC for your NYC location. Was not up to brand.

6

Meaghan

Oct 2, 2023

·

Stayed 1 night

It was a nice convenient location for us, however the sheets were a little dirty and didn’t feel as clean.

10

Kim

Nov 14, 2024

·

Stayed 1 night

Clean attended lobby small fridge quiet coffee in room overall larger then most NYC hotel rooms and felt quite safe and secure

10

KiranRajGoud

Aug 28, 2025

·

Stayed 2 nights

Good location, clean rooms

10

ingrid

Aug 28, 2025

·

Stayed 1 night

Very clean. Excellent customer service

2

Alexander

Jul 28, 2025

·

Stayed 1 night

I did not like the dirtiness

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AI-generated summary based on recent guest reviews

Rooms

Rooms are small but generally comfortable and functional, often with mini-fridges and microwaves. Downsides include street noise and light, weak blackout options, and occasional maintenance problems such as poor water pressure or faulty fixtures/thermostats.

Related guest reviews

6

Logan

Nov 2, 2025

·

Stayed 2 nights

Staff were awesome! Very friendly, welcoming, and personable. I forget the gals name at the front desk, but she was wonderful especially! Room was way smarter than expected. Water pressure was absolutely garbage. That needs to be fixed asap. Definitely will not be stay here again bc of that reason. Did not have the breakfast. Air conditioning was good but the thermostat was glitchy. The room looked nice when we walked in the but door was so stuck together than I had to kick the door to get it open. The shower floor needs to be scrubbed better. It looked and felt dirty. More towels should be provided.

6

Jacqueline

Jun 9, 2024

·

Stayed 2 nights

My room was sandwiched between 3 other doors and the amount of doors slamming at all hours of the night was annoying and disruptive especially when trying to rest. The room itself was nicely decorated but the bed was a bit uncomfortable, not the best. Windows were not sound proof so traffic noise was very loud.

8

Jose Antonio

Jun 25, 2025

·

Stayed 2 nights

Loved that our room/floor had just been renovated so the restroom and shower were really nice! The beds are a bit small (full) to fit 2 adults. The microwave and mini fridge were nice to have. Our view had a direct look at the Empire State Building which was nice to view lit up at night. There was a Dunkin, Baskin Robbins, McDonald's & Wingstop all on the same major road Delancey and 1-5 minute walks. Theres a subway entrance 1 block away and a bus stop 2 blocks away. DRAWBACKS: The area is a little sketchy however always had police presence which made it a tad more comfortable to walk around. Be very careful with street parking becasue they will ticket or even tow you.

10

Mario Edgar

Nov 24, 2024

·

Stayed 2 nights

Good location and small but nice rooms

6

Jasmine

Jun 17, 2024

·

Stayed 2 nights

Everything was mid, the shower curtain wasn’t long enough or the bar was too high so water kept spilling out onto the floor. It also would’ve been nice if the tv was smart. But it served its purpose for the quick trip.

4

Hayley

Oct 19, 2024

·

Stayed 2 nights

You have to run the shower for 15 min to get hot water. Tv did not work. Great area but that’s it

10

lawrence

Feb 28, 2025

·

Stayed 2 nights

Normal hotel and convenient location, very accommodating staff and good value. One thing was very strange tho, the drapes on the windows don’t close. Never seen this in a hotel before. Impossible to darken the room during daylight hours. Wasn’t broken or anything, just designed that way. Something to think about…

10

Mary

Jun 20, 2025

·

Stayed 1 night

Room small, but we'll appointed. Staff friendly and professional. Air conditioning either very cold or too hot.

10

ryan

Sep 9, 2024

·

Stayed 7 nights

Room was a good size, comfy bed and air conditioning worked a treat. Relatively quiet, would stay here again.

8

Kari

Aug 16, 2025

·

Stayed 3 nights

The staff was very friendly and welcoming. Our biggest issue was there were no curtains that completely closed. Need those in the rooms.

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Service

Service is widely praised as friendly, helpful, and accommodating, with quick check-in and luggage storage noted. A minority reported rudeness, unhelpful responses, or security lapses (e.g., a room key issued without ID).

Related guest reviews

2

Cameron

Feb 28, 2024

·

Stayed 5 nights

The staff let my sister get a room key without asking for an id, not even a name, she all she had to do was say that she lost the key to “her” room and they just gave her the key. That could of been some random person they let in my room and I’m extremely disappointed, I checkout the next morning and didn’t even stay there for the last day that I bought.

10

Jimmy

Oct 29, 2023

·

Stayed 4 nights

Great staff. I plan to come back because of the staff.

10

Dana

Aug 4, 2024

·

Stayed 2 nights

Easy check in and out. Staff professional and friendly. Room very clean, spacious and quiet. Will return!

10

jomel

Aug 17, 2025

·

Stayed 1 night

The front desk was super helpful and nice

8

Matthew

Nov 7, 2025

·

Stayed 6 nights

Room was clean and everything worked. The staff was the best part of this property. They were very helpful & kind.

6

Alexandra Marina

Dec 19, 2022

·

Stayed 19,339 nights

When we arrived the front desk person was very rude.

10

Michael

Feb 13, 2025

·

Stayed 5 nights

Staff is very friendly, professional and helpful.

10

Matthew

Sep 1, 2025

·

Stayed 1 night

We stayed one night prior to cruise and found it to be comfortable and in an area where we could get to a store or restaurant very easily. The front desk personnel was very friendly at every encounter. They even held our luggage when we wanted to grab breakfast prior to departing for the port. It was a good experience.

10

Tu

Jul 31, 2025

·

Stayed 4 nights

Good experience. The location is convenience because it's next to the subway. The staff is really nice and the security is always there so I'm feel safe with my family while staying there. Highly recommend.

10

Allison

Aug 7, 2023

·

Stayed 2 nights

Great service from entire team - special thanks to Jonathan, Bella, and Jean (security) for making me feel very welcome, at home, and a safe and comfortable stay!

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Location

Convenient Lower East Side base near Delancey/Essex subway, Essex Market, and many restaurants, with easy access to Brooklyn and SoHo. Several guests found the immediate area gritty or uncomfortable after dark, while others felt safe.

Related guest reviews

10

Kelly

Jul 20, 2025

·

Stayed 3 nights

My son lives in the East Village and I visit him several times a year. After trying spots all over the city, I found the HI and now it's my spot. Nothing bad to say. Easy access to wherever you want to go and a Target just a 5 minute walk away. No brainer for me!

8

Maggie

Jul 31, 2025

·

Stayed 3 nights

The hotel is near metro stations.

6

Theresa

Sep 27, 2024

·

Stayed 3 nights

The staff was lovely and helpful. The area was disappointing. There were lots of homeless people and I did not really feel safe. The rooms were clean but decor was drab. They are renovating the outside so hopefully the inside will get a facelift as well.

8

Claudia

Jul 25, 2023

·

Stayed 6 nights

The location of this hotel is really great and we liked the local vibe of the neighbourhood. Train station, Traders’ Joe and Essex foodmarket are very close. You are also very close to Brooklyn. We liked the water and coffee in the lobby and the staff is very friendly. The only negative thing I can think of are the small beds but we are very tall.

10

Joseph

Aug 30, 2025

·

Stayed 2 nights

great spot close to the subway and fairly safe area as well. Would recommend

8

Jean

Mar 17, 2025

·

Stayed 2 nights

Staff was very nice and the room was pretty spacious. I didn't love the location (a little too close to the bridge for my liking). But its close to the subway so its easy to access.

10

Danielle

Apr 18, 2025

·

Stayed 2 nights

Love the location. It’s easy, cute, and the room had two queens and space. Perfect NY hotel.

8

Julpha

Feb 29, 2024

·

Stayed 6 nights

It was quiet, close to the subway, and convenient.

8

Monika

Apr 22, 2025

·

Stayed 3 nights

Me and my partner had a great stay in Holiday Inn Hotel. The room with the king bed had a decent size, it was clean and super quiet. The only complain is that the air in the room has a kind of musky scent ( there is a lot of moisture in the room) so the AC has to be on 24/7. The area is super convenient, close to train, restaurants and bars. Also in the evening there is a lot of homeless people around the area so always try to have someone next to you. Overall highly recommended!

10

Aidan

Sep 30, 2025

·

Stayed 6 nights

So grateful that all our needs could be met with this stay. Friendly staff, able to hold our luggage right before arriving and after leaving, easy to use and clean facilities, an easily accessible location for dashing about the city. For a former NYC resident, I had a great time living in the LES for a week close to unique coffee shops and stores: an area of NYC that felt like a combination of no frills meets hip and exciting. Cities are constantly changing of course so I always keep this in mind and read reviews when planning.

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Dining

On-site dining is limited: breakfast offerings are sparse or unavailable for some, and several recommend eating elsewhere. Many guests instead used nearby options such as Essex Market and local eateries.

Related guest reviews

8

Michael P

Jan 22, 2023

·

Stayed 2 nights

All good except I paid for breakfast for two nites, but they don’t offer Breakfast. Need a refund please!

10

Josephine

Dec 15, 2023

·

Stayed 2 nights

Great price and close to a train station. It was a convenient hotel to stay at with lots of restaurants in the area.

4

Suzanne

May 7, 2023

·

Stayed 1 night

We booked a premier king room with free breakfast. Our room was identical to some friends who were staying at the same hotel and yet they had a standard king. The staff didn’t seem to care about guest service - we asked about the free breakfast and were told breakfast was three items. Trouble was that at 9am there were only bagels and pastries left. No fruit. When I asked if they had any other food they just said No. the soda machine outside of our room had no sodas in it. Completely empty all 10 selections. would not recommend this hotel

10

Janice

Dec 24, 2024

·

Stayed 3 nights

We were very impressed with our stay here! Very close to the subway with a ton of coffee shops, bodegas, and restaurants. Essex Market is across the street with a variety of great dining options. We loved Unregular Pizza! We especially loved the pastries and coffee at Pause Cafe a few blocks down. Andres at the front desk was very friendly and helpful. Our room was pristine with full-size bottles of Dove products for shampoo, conditioner, body lotion, and hand soap. We will definitely be back and will continue to recommend this hotel!

8

Marsha

Jan 21, 2025

·

Stayed 2 nights

Front desk employees are professional, friendly & helpful. Hotel was clean & tidy. My room was the same. The bed was firm which I prefer to a too soft bed. I ate breakfast & dinner at the new restaurant there, Cantina Sundown. Food & service was good. The only complaint I would have is about the breakfast. I ordered bacon with my eggs & they give you only one slice of bacon & the toast were the smallest pieces of toast I have ever seen. The pancakes I had one morning were fine. Overall I would say this is a good place to stay if you are planning on doing things in that part of NYC. I went to a venue called Berlin A which is a 10 minute walk from the hotel. Also went to the Tenement Museum which is a 5 minute walk.

8

brandon

Jun 29, 2025

·

Stayed 4 nights

This property is close a lot of walkable food and shopping. Great location and the staff was very welcoming.

6

Joshua

Nov 12, 2025

·

Stayed 2 nights

Hotel is conveniently located near a subway station, and offers value rooms in lower east side of Manhatten. The hotel feels a bit dated, but the room and bed was comfortable, and staff polite, friendly and helpful. The restaurant had bizarre decoration and the food was poor standard - save your money and eat at one of the many great restaurants in NYC.

10

John

Jun 7, 2023

·

Stayed 1 night

The staff were super helpful and kind! The property was clean comfortable, and easily accessible from the nearby metro station. There were several dining, shopping, and sightseeing options within walking distance.

10

Walter

Oct 9, 2023

·

Stayed 2 nights

Just like your favorite Holiday Inn but with rooms downsized to NYC proportions. Our room had been renovated recently; don't know about the other rooms. The staff was welcoming and helpful, the Wi-Fi was speedy, and cable TV had a boatload of channels but few local nonprofit community channels. Full-service Burger King directly across the street is open early for breakfast. The hotel's continental breakfast was spare, with only a few items and a toaster.

8

Jo Anne

Jan 3, 2025

·

Stayed 1 night

Room was nice. Quiet. Staff nice. Only complaint was the breakfast was not worth the prepaid amount. Go elsewhere for food

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AI-generated summary based on recent guest reviews

Month	Average price
January	$125
February	$130
March	$170
April	$204
May	$233
June	$252
July	$205
August	$220
September	$343
October	$332
November	$256
December	$339

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $304	15 $629	16 $510	17 $345	18 $324	19 $429
20 $231	21 $415	22 $735	23	24 $538	25 $456	26 $343
27 $216	28 $262	29 $291	30 $295

Su	Mo	Tu	We	Th	Fr	Sa
				1 $315	2 $333	3 $398
4 $208	5 $294	6 $293	7 $380	8 $360	9 $458	10 $503
11 $253	12 $253	13 $308	14 $307	15 $303	16 $376	17 $408
18 $215	19 $279	20 $307	21 $309	22 $307	23 $348	24 $381
25 $195	26 $266	27 $307	28 $339	29 $310	30 $423	31 $506

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 2 Double Beds

Standard Room, 1 King Bed, Accessible (Communication)

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Premium Room, 2 Double Beds

Standard Room, 2 Double Beds, Accessible (Comm, Roll-In Shower)

Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds (Mid Floor)

Standard Room, 1 King Bed, City View (High Floor)

Standard Room

Premium Room, 1 King Bed

Standard Room, 1 King Bed (Mid Floor)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Lower East Side by IHG

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Prices for upcoming dates