Name: Staybridge Suites - Flowood - NW Jackson by IHG
Address: 2620 Lakeland Drive, Flowood, Mississippi, United States of America, Flowood, Mississippi, US
Price range: $102–$220 per night
Rating: 8.8

What guests think

At Staybridge Suites - Flowood - NW Jackson by IHG, travellers frequently praise friendly staff, spacious suite-style rooms with kitchenettes, and a convenient location near shopping, dining and hospitals, while noting mixed cleanliness, inconsistent breakfast quality, and issues around the indoor pool.

Several reviews cite gaps in housekeeping or room readiness, and occasional pet odors or maintenance snags in certain rooms. Parking layout divides opinion, and a few guests mention spotty Wi-Fi or noise from nearby rooms. Overall, expect a modern, suite-style stay in a handy location, with quality that can vary by room and day.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool is a draw but several reviews report cold water, slick surfaces, occasional crowding/closures, and cleanliness lapses. Guests appreciate the patio/fire pit and free laundry; parking is well lit but the layout and VIP spaces frustrate some.

Related guest reviews

10

Emily

Dec 19, 2024

·

Stayed 1 night

We had a wonderful stay at Staybridge Suites in Flowood! The entire hotel was impeccably clean and maintained a peaceful atmosphere throughout our visit. The staff was outstanding—exceptionally friendly, welcoming, and always eager to assist with any needs. Our kids absolutely loved the indoor pool, which was a highlight of the trip, while we thoroughly enjoyed the serene outdoor area. The cozy fire pit provided a perfect spot for adults to relax and unwind in the evening. The breakfast exceeded all expectations. This wasn’t your standard continental spread—it offered an impressive variety of options, all fresh, well-stocked, and served in a spotless dining area. It was clear that a lot of care and attention went into making it a delightful experience. Overall, we were truly impressed by every aspect of our stay. Staybridge Suites has set the bar high, and we will undoubtedly choose this hotel again whenever we’re in the area.

10

Yolanda

May 13, 2024

·

Stayed 1 night

Wonderful property. Very modern and clean. I had a studio with a kitchenette. Perfect for extended visits. The parking lot is ample but most parking is on SIDES of the property. However, the property is well lit. I will stay here again.

8

Yolanda

Jun 16, 2024

·

Stayed 1 night

The Bad: Mandatory $100 hold for incidentals? Who needs this in a bustling area. Premium TV lineup was not available. Parking feels like someone used Feng Shui. It’s not enough near the entrance. Lots of VIP parking takes up those spaces. The Good Modern hotel. Beautiful amenities. I had a cute studio. Bed was pretty but sleep comfort was just ok squeezing 2 people in a full size bed. I’ve stayed here twice now. I Ike the hotel.

8

Deborah Ann

May 20, 2025

·

Stayed 7 nights

Bathtub was slippery as was the pool area. Other than that, except. Food pantry was a great idea.

10

Angelos

Aug 21, 2023

·

Stayed 2 nights

Great job on the renovation, sparkling clean pool- not heated. front desk staff was exceptional, Continental breakfast staff, not so much...On the second morning of our stay, the staff did not want to get the waffle maker going after another guest got the maker dirty by not following cooking instructions. She said "waffle makers (2 of them) are broken". Abruptly left. we were in a hurry to make a soccer game. I am confident management would have corrected the issue had I made them aware. Property is in a great location, quiet and great atmosphere. Aside from the isolated breakfast incident, 5 stars! Would like to see some movie channels or the option to load streaming services we already pay for to watch movies and sports. Maybe heat the pool since it's indoors.

6

Jennifer

Jul 1, 2023

·

Stayed 2 nights

The pool was filled to capacity one day during our stay and we weren’t able to use it. The following day, the pool was not clean. The water was not clear and needed to be serviced. There was a storm during our stay and the lights went out in the entire area. It wasn’t a fault of the hotel, but it was extremely hot the entire evening. The front desk was nice and helpful.

10

Yolanda

Mar 15, 2024

·

Stayed 2 nights

Staff was awesome and very welcoming. Our room was super clean, and the location is perfect. The only complaint is that the pool had to be closed due to high chlorine levels. Other than that, we definitely enjoyed our stay and will stay again!!!

6

Maurice

Aug 5, 2025

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Stayed 3 nights

Overall okay, with the except of the indoor pool water was cold and could not enjoy it. Recommend installing a heater in pool. Also, the ironing board was broke. The staff was great and friendly.

6

Rachel

May 18, 2025

·

Stayed 1 night

The spacious room was nice and all the staff was very friendly. Cleanliness was not the best. Room's cleanliness was mediocre. Looked like it was done quickly and there was a strange smell in our hallway. My daughter went to swim in the morning and there was a large hairball floating in the pool with dirty towels everywhere. I expected a bit more all around for the price but the full kitchen was nice. I wish there was an ice machine but there was not.

8

Tawana

Oct 13, 2024

·

Stayed 1 night

The hotel was nice and updated. The room was nice. The beds were comfortable. The bathroom walls needed a good cleaning because something had been splattered on the walls. Breakfast was the average hotel breakfast. Laundry facilities were nice and clean. We only stayed one night, but overall a good stay, would stay here again.

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Cleanliness

Many guests find the property and rooms very clean. However, multiple reviews report unclean rooms on arrival, pet odors, housekeeping inconsistencies, and occasional pests or pool-area cleanliness issues.

Related guest reviews

10

Marcus

Apr 4, 2025

·

Stayed 1 night

Great location, just not the cleanest bc we found a roach on the floor by the breakfast area.

8

Keshia

Dec 22, 2025

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Stayed 1 night

The first room we were assigned was not clean at all. It was something I could not overlook. The gentleman at the front desk was apologetic and assigned a new room quickly. The new room was clean and the bed was comfortable.

10

Pop

Jun 1, 2025

·

Stayed 1 night

It’s a really nice hotel with a nice room. Comfy bed and clean. The only I have to say is there’s was a smell of wet dog lingering in the room. Breakfast was good and easy check in and out.

6

Rachel

May 18, 2025

·

Stayed 1 night

The spacious room was nice and all the staff was very friendly. Cleanliness was not the best. Room's cleanliness was mediocre. Looked like it was done quickly and there was a strange smell in our hallway. My daughter went to swim in the morning and there was a large hairball floating in the pool with dirty towels everywhere. I expected a bit more all around for the price but the full kitchen was nice. I wish there was an ice machine but there was not.

2

Sonya

Jul 4, 2025

·

Stayed 1 night

My room was not clean! All they did was half make the beds from the previous occupants! There was hair and stains on the pillow cases! The bath tub was dirty! The stove was greasy. There was leftover food visible in the sink and countertop. But the worst part, was the trash can overflowing with baby diapers! I was offered another room and that one was unappealing too! Rick at the front desk gave me clean pillow cases and bedding as if I was going to change the linen! Absolutely not! I have pictures but can’t see where to upload them! This used to be my favorite hotel but NOT ANY MORE

4

olivia

Jan 7, 2025

·

Stayed 3 nights

Place was a bit run down. Broken shower tiles, stained carpets, stained smelly towels, etc. Found hairs and chip crumbs in the bed upon arrival. Not clean. Only gave it two stars because I’ve seen worse, but it wasn’t good.

10

Olivia

Sep 2, 2023

·

Stayed 1 night

Clean , quiet, great service. The best hotel experience I’ve had so far. Thank you Staybridge!

6

Ashley

Jul 7, 2024

·

Stayed 3 nights

The room was gorgeous and the first two days the staff was amazing..However when you walk in the gorgeous room, it smell so strong of dog, i literally wanted to puke and wasted over half of my perfume to get the smell out which it did the trick until you left out and came back in...Also had dog hair on the floor as well. Our last night stay, we couldnt get toilet paper, trash bags, or towels. So I had to wait until this morning to clean up.

8

Raven

Jun 29, 2025

·

Stayed 1 night

Our room had a wet dog smell that was horrible. Overall, the checking in process , location , and breakfast was really great.

10

Lenna

Apr 21, 2024

·

Stayed 2 nights

It was very clean! Staff was very friendly the rooms were Quiet and cozy will book again.

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Rooms

Suite-style rooms are often spacious, comfortable, and well equipped with kitchens, suiting longer stays. Some feel small or have odors (pet-related), with occasional noise, firm beds, minor Wi-Fi issues, or maintenance snags.

Related guest reviews

4

Allison

Jun 23, 2024

·

Stayed 2 nights

The beds are hard as a rock but I appreciate the complimentary laundry.

8

William

Oct 11, 2025

·

Stayed 1 night

Rooms were too small, no place for luggage

4

Brian

Jul 6, 2025

·

Stayed 1 night

No toilet paper, suite with 2 queen beds as so small you couldnt walk on either side and the door barely closed. Bathroom door didnt shut. Fold out bed took up all of the living space. You had to step over it as there was no room to step around it. Had to move 3 piece of furniture to unfold the bed.

8

Autumn

Jan 18, 2025

·

Stayed 2 nights

The rooms and people were nice but there were a lot of ladybugs in the room.

10

Patricia

Oct 20, 2024

·

Stayed 1 night

The stay was great. The room was spacious for a standard suite with a full refrigerator and stove.

10

Amanda

Jun 15, 2024

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Stayed 2 nights

I had the 2 queen suite with living room and full kitchen. It was spacious and very clean. Anything I needed was right there. The staff were all friendly and polite. I stayed two nights and it was always so quiet. I have stayed other places where I could hear the other guests through the walls or stomping around above. None of that here, the building is well insulated. It was the perfect place to study for the exams I was in town to take. The location was also right off Lakeland so it was easy to navigate to the places I needed to go. I highly recommend the Staybridge.

10

GIC

Feb 11, 2024

·

Stayed 2 nights

Nice room suites with good kitchen and living room. Great for remote working. Nice lobby with meeting spaces.

10

Callie

Jan 19, 2024

·

Stayed 1 night

Wow. You basically get a little studio apartment for the price of a hotel room. Everything was new and modern. The bed and pillows were very comfortable. Plenty of pots/pans/plates/cooking ware if you wanted to make a meal. Full size fridge. Dishwasher. New back lit bathroom mirror. Couldn't ask for more really.

8

Stephen

Apr 23, 2024

·

Stayed 4 nights

Everything was great but the internet only worked half of the time. My co-worker, who had the exact same room but two floors down, had no trouble at all.

10

Lynsey

Jan 10, 2025

·

Stayed 1 night

The room was extremely spacious and clean. There were a lot of eating and entertainment options surrounding the hotel. The only downfall was noisy (active) neighbors, but the stay overall was great!

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Service

Staff are frequently praised as friendly, professional, and accommodating, with smooth check-ins and helpful front desk support. Some guests encountered housekeeping schedule gaps, room-readiness or reservation/payment problems, and rare unhelpful attitudes.

Related guest reviews

2

Thelisa

Aug 22, 2024

·

Stayed 1 night

I was not allowed to check in because the hotel does not take my card even though that is the same card I booked with on your site. I immediately called customer service and was told they would look into it and they never did. I was not given a refund nor compensated for this. I had to find another hotel and pay. I spent a lot of money for two hotels in one night. Please be sure you let your customers know if a hotel does not take their card so they can avoid these issues.

2

KARISSA

Jan 24, 2025

·

Stayed 1 night

This was the worst experience ever. After arriving at the hotel, I was told that my reservation couldn’t be found. At an investigation, my room was given away and there was NO ROOMS available. Totally unacceptable!

10

Jasmine

Apr 6, 2024

·

Stayed 1 night

Very helpful staff attentive to the needs of their guests

4

Melissa

May 15, 2023

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Stayed 1 night

Front desk person was not pleasant and almost rude. I interacted twice after check in purchasing soda from pantry and never experienced anyone so unfriendly as this. She was in the back and her body language gave me the impression that I was interrupting her break.

10

Devin

Mar 11, 2023

·

Stayed 1 night

The staff was extremely kind and professional. The hotel itself was well maintained and very clean.

10

Chenoa

Dec 29, 2023

·

Stayed 4 nights

The staff was very friendly… housekeeping clean rooms everyday… breakfast was decent

10

Dana

Sep 12, 2025

·

Stayed 1 night

Great staff. Allowed early check-in before heading to a family event : )

10

Reggie

Dec 10, 2022

·

Stayed 1 night

Fast check in. Courteous Staff. Very good customer service. Room was clean and comfortable.

2

Julie

Oct 13, 2023

·

Stayed 4 nights

We always use the Staybridge Inn for our business trips in Flowood. Our previous experiences have been good however, this week we were informed there just weren’t enough employees there to be able to clean the room or replace the towels. We will be moving elsewhere.

10

Rachel

Jan 8, 2024

·

Stayed 2 nights

The gentleman working the front desk the afternoon we arrived (1/5/24) was amazing. Every time we walked past the desk he took the time to ask us how we were doing, how our room was, and if we needed again. He also made adding a pet to our stay was effortless (we were unable to include that when we registered on the app).

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Location

Widely described as convenient and quiet, close to shopping, dining, and medical facilities. A few note limited options immediately nearby.

Related guest reviews

10

Yolanda

Jul 27, 2024

·

Stayed 2 nights

Staff was kind and ready to assist with any questions I had. Location is perfect. Close to shopping and plenty of restaurants to choose from. Indoor pool and area was nice! Definitely will stay again!

10

Glenn

Sep 29, 2024

·

Stayed 1 night

Great location for shopping & dinning out. Clean & safe.

10

Joshua

Aug 12, 2025

·

Stayed 4 nights

Great spot, nothing around tho

10

Yolanda

Mar 15, 2024

·

Stayed 2 nights

Staff was awesome and very welcoming. Our room was super clean, and the location is perfect. The only complaint is that the pool had to be closed due to high chlorine levels. Other than that, we definitely enjoyed our stay and will stay again!!!

10

David

Nov 9, 2024

·

Stayed 1 night

A nice quiet location. Close to shopping and dining.

10

Carolyn

Jun 29, 2025

·

Stayed 3 nights

Convenient location

10

Marisa

Mar 7, 2024

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Stayed 2 nights

The bed was fairly comfortable and it was super convenient to the hospital.

10

Paige

Jan 8, 2023

·

Stayed 1 night

My stay was pleasant. This hotel is in a nice spot on Lakeland’s.

10

Danna

Nov 2, 2023

·

Stayed 5 nights

Clean, comfortable and close enough to everything!

10

Kyle

May 13, 2024

·

Stayed 2 nights

Very comfortable place with nice bed and good location.

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Dining

Breakfast is often considered good to excellent with variety, but several guests experienced poor quality, understaffed service, or unavailable items. Overall impressions vary by day.

Related guest reviews

10

Marcus

Apr 4, 2025

·

Stayed 1 night

Great location, just not the cleanest bc we found a roach on the floor by the breakfast area.

4

Dorai raju

Nov 27, 2025

·

Stayed 1 night

Not worth the money. Expensive and didn’t meet expectations. Breakfast was the worst ever.

6

James

May 27, 2023

·

Stayed 1 night

Staybridge is usually a really good stay. The hotel itself was a little below other staybridge hotels on appearance and cleanliness. The friendliness of the staff was really poor. Not outright rude, but definitely not friendly. They gave the impression they really didn’t want to be there. The food quality was pretty poor as well compared to other staybridge hotels. The staff manning the food area were friendly.

6

Darrel

Oct 20, 2025

·

Stayed 1 night

Location is ok, parking is fine, room was clean, breakfast was terrible. No attendant, no serving utensils front desk woman said use your spoon. No bowls, no milk, area dirty. Lady never left the front desk to help anyone.

10

Terri

Sep 1, 2025

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Stayed 1 night

Very nice and clean facility. Personable and responsive staff. Amd great breakfast. I would definitely stay here again.

10

Carey

Apr 30, 2023

·

Stayed 1 night

Nice, new hotel with comfortable beds and nice linens. The breakfast was also very yummy!

10

Angelos

Aug 21, 2023

·

Stayed 2 nights

Great job on the renovation, sparkling clean pool- not heated. front desk staff was exceptional, Continental breakfast staff, not so much...On the second morning of our stay, the staff did not want to get the waffle maker going after another guest got the maker dirty by not following cooking instructions. She said "waffle makers (2 of them) are broken". Abruptly left. we were in a hurry to make a soccer game. I am confident management would have corrected the issue had I made them aware. Property is in a great location, quiet and great atmosphere. Aside from the isolated breakfast incident, 5 stars! Would like to see some movie channels or the option to load streaming services we already pay for to watch movies and sports. Maybe heat the pool since it's indoors.

10

Paige

Mar 20, 2025

·

Stayed 1 night

It’s always a pleasure to stay here. The service is outstanding, the rooms are comfortable, and they have the best breakfast spread I’ve seen at a hotel. The only things that I noticed in the particular room I was assigned were the water pressure was low in the bathroom sink, the shower head was defected and loose, the tissue holder was missing, and the bathroom door handle was defected and wouldn’t lock.

10

Shawanda

Oct 22, 2023

·

Stayed 2 nights

The breakfast area was our favorite part. The food was good and fresh. Our room was quite roomy.

10

Carolyn

Jan 20, 2025

·

Stayed 3 nights

We had a great stay! The staff is super friendly and helpful. Breakfast was good, and there was a good variety of food. We stayed in a one bedroom with 2 beds, and the room had everything we needed. I would definitely stay here again!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $215	16 $215	17 $175	18 $130	19 $141
20 $102	21 $148	22 $163	23 $165	24 $157	25 $171	26 $165
27 $113	28 $141	29 $216	30 $188

Su	Mo	Tu	We	Th	Fr	Sa
				1 $118	2 $138	3 $133
4 $110	5 $126	6 $130	7 $133	8 $130	9 $133	10 $118
11 $110	12 $126	13 $122	14 $149	15 $165	16 $220	17
18 $110	19 $130	20 $130	21 $149	22 $130	23 $125	24 $122
25 $110	26 $125	27 $133	28 $133	29 $118	30 $133	31 $118

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About this property

Location

Room options

Suite, 1 Bedroom, Accessible, Kitchen (Communications)

Suite, 1 Bedroom, Kitchen

Studio Suite, 1 Queen Bed with Sofa Bed, Kitchen

Studio Suite, 1 Queen Bed, Mobility Accessible, Kitchen (Accessible Tub)

Studio Suite, 1 Queen Bed, Roll-In Shower, Kitchen (Communications)

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Communications)

Studio Suite, Kitchen

Suite, 1 Bedroom, Mobility Accessible, Kitchen (Accessible Tub)

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Staybridge Suites - Flowood - NW Jackson by IHG

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