Name: WoodSpring Suites Richmond West I-64
Address: 6900 W Broad St, Richmond, Virginia, United States of America, Richmond, Virginia, US
Price range: $83–$101 per night
Rating: 6.5

What guests think

At WoodSpring Suites Richmond West I-64, reviews are split, with numerous complaints contrasted by several positive notes, creating a wide gap between disappointing experiences and stays that met expectations across cleanliness, room condition, service, and overall value.

Hygiene concerns recur, with reports of strong odors, dirty rooms, roaches, and unsanitary bathrooms. Rooms draw criticism for dated condition, very firm beds, noisy plumbing, and maintenance issues such as slow drains, broken or missing fixtures, and malfunctioning appliances; a few guests noted quiet rooms and working AC and internet. Service is inconsistent, ranging from friendly, patient staff to rude or unresponsive interactions, including check-in problems and rigid nonrefundable policies. Location felt convenient to some but raised safety concerns for others; overall, expect a no-frills stay with highly variable outcomes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

2

Kara

May 16, 2022

·

Stayed 1 night

Worst hotel I have ever stayed at. There was also roaches in the bathroom. The smell of the room was awful. And the elevator was broken.

6

Cynthia

Mar 23, 2025

·

Stayed 1 night

Very basic. Very much geared to extended stays.

10

April

May 21, 2024

·

Stayed 1 night

The front desk ladies were very pleasant. My room was clean and cozy feeling. All the necessities needed for a long stay was cool.

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Cleanliness

Many reviews report strong odors, dirty rooms, roaches, and unsanitary bathrooms. A few guests mentioned clean rooms, but negative feedback is common.

Related guest reviews

4

Kevin

Aug 12, 2023

·

Stayed 1 night

Room unsanitized

2

Alicia

Oct 13, 2024

·

Stayed 2 nights

This was the worst experience. There no refund once you get there. Change the rooms 4 times was ridiculous rooms not clean trash still in there rooms. Beds was not made up. There no couch in the room like was supposed be. The bed was not a king size. There no dishes in the rooms. It just was a terrible experience. Which I would like some type of refund. Also I will not return to the place ever again.

2

Rick

Aug 14, 2023

·

Stayed 2 nights

This place is absolutely disgusting. The room was literally damp everywhere. I wound up going out and buying my own sheets and comforter. It was a "non-smoking" room, yet there were cigarette burns all over the side of tub...like a dozen of them. When I mentioned this to the front desk they said "yeah we know it wasn't you", as if that's why I brought it up.

4

Shanessa

Oct 13, 2023

·

Stayed 7 nights

the property has roaches

2

Kara

May 16, 2022

·

Stayed 1 night

Worst hotel I have ever stayed at. There was also roaches in the bathroom. The smell of the room was awful. And the elevator was broken.

2

Justin

Nov 29, 2025

·

Stayed 1 night

Yes smelled like something died in it and they had to cover the smell with some kinda aresol spray deodorant didn't help made it worse staff was excellent

2

Keith

Mar 10, 2025

·

Stayed 2 nights

The picture of the hotel from the outside looked great. The inside was trash.

2

Stacy

Mar 13, 2023

·

This hotel should be demolished. There is no sense in letting a hotel get in the shape this one is in. We looked at 2 rooms and both where filthy, had holes in the wall. The 2 floors I went to had an extremely bad smell. I observed what looked like roach droppings behind the beds. Numerous people just hanging out in the hallways and around the building. I did not feel safe at all and would never consider staying at this hotel, sleeping in my vehicle would be a much better place! It is obvious that management does not care about this place at all. I would suggest finding a hotel somewhere else.

2

Erika

Jan 17, 2025

·

Stayed 1 night

My room was super Dirty

2

Chris

Mar 9, 2025

·

Stayed 3 nights

This was quite possibly the worst hotel stay I ever experienced. When I checked in I was on an urgent call and was about to make a presentation to an international audience on zoom. There was no one in line, but the woman behind the desk took 15 mins on the phone without helping me. When I got my key, she said I needed to sign some paperwork (I dont know why she didn't have me sign it while I was there if it was so important). When I finished my call, I went downstairs and the office was locked and there was no one around. I realized I forgot my toothbrush and went out to get one. When I got back, my door was locked. The woman at the front desk (Ty) shut off my access because I did not sign the paperwork. They had a number to call for help when the key was not working, but no one picked up. I had no choice but to sleep in my car in the 45 degree weather. I got up every hour or so until the woman (Ty) finally picked up around 4:30 am. I was obviously upset. Ty was the one on call and she refused to acknowledge that it could be her fault that she did not pick up. On top of the horrible service, the hotel smells awful. I cant image what might be causing that smell in the lobby. The odor in my room was so bad that I had to open the window in the cold to let in fresh air. There was also public hair and urine on the toilet and pubic hair on the sheets. Almost every piece of furniture in the room was broken. The heat did not go on above a certain temperature.

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Rooms

Rooms are dated and worn, with very firm beds, noisy plumbing, and maintenance problems like slow drains, broken fixtures, missing kitchenette items, and faulty appliances. Some guests did note quiet rooms and working AC and internet.

Related guest reviews

4

Christina

Jul 6, 2024

·

Stayed 1 night

Hole in bathroom door.

2

Daniel

Apr 2, 2025

·

Stayed 2 nights

Beds like cement. Beat up rooms. Had to look at two rooms to find one that was acceptable. Was told buy management that it was a non-refundable hotel and to find a room I liked. Would never stay there again

2

Jason

Oct 28, 2023

·

Stayed 8 nights

They didn’t have my reservations when I arrived and the room the tried to give me was missing cupboard doors, no pots or pans for the kitchen and the refrigerator had rust spots and dents in it.

2

Larita

Jun 16, 2024

·

Stayed 2 nights

I didn't even stay there. Thank goodness the front desk clerk allowed me to check out the room before she checked me in. The room was totally outdated and not appealing for 139.00$ a night!! And the whole place smelled of weed.

2

Ben

Apr 14, 2024

·

Stayed 2 nights

Property room was damaged and poor condition

6

Shawn

Apr 8, 2024

·

Stayed 2 nights

I liked the staff and the convenience to where I was going. The price was not bad. I did not like the noisy plumbing or whatever it was. Also the electrical outlet covers had a lot of screws missing so when you turned the overhead light off they fell on floor.

6

James R

May 28, 2024

·

Stayed 4 nights

The only issue I had, (2) actually, the firmness of the bed made it very difficult to obtain a good nights sleep. Also the faucet at the sink continued to flow pretty much all of the time. The staff was great and the area was secure.

4

George

Jun 12, 2023

·

Stayed 2 nights

The condition of the room was terrible. My first complaint was that there was no bedside light. There was one master light switch for all the lights in the room by the door, so I had to turn the lights off and stumble to the bed in the dark. Floor tiles in the bathroom were coming up and having done some home remodeling I could tell they were the lowest quality "peel and stick" vinyl tiles. On the good side the AC worked and so did the internet. But there was a good deal of noise coming from the floor I was on so the stay was anything but restful. All in all this hotel would barely be acceptable at $60 per night, but not at all worth the $100 I paid.

8

Amelia

Aug 11, 2024

·

Stayed 9 nights

The staff are pleasant answering any questions i had. Didn't like the water pressure was so low for the bathroom sink, and the shower the tub drained so slow it would almost fill about an inch of water every time i took a shower

10

Sarah

Aug 22, 2023

·

Stayed 7 nights

My fridge broke

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Service

Feedback is mixed: several guests praise courteous, helpful staff, while others report rude or unresponsive service, check-in issues, and strict nonrefundable policies.

Related guest reviews

2

Chase

Aug 17, 2025

·

Stayed 1 night

I am the Travel agent who booked the stay for my Client! He was treated poorly and the property was filthy! The client had a corporate one three-way call and witnessed the front desk girl, Saniequa, refuse her name and hang up on corporate and the client. This is now being investigated by the corporate office. I will also file a report with the health department and with my host agency. MY CLIENT WOULD NOT STAY THERE DUE TO SAFETY CONCERNS AND PAID FOR A DIFFERENT HOTEL OUT OF THE GHETTO!

2

Jason

Oct 28, 2023

·

Stayed 8 nights

They didn’t have my reservations when I arrived and the room the tried to give me was missing cupboard doors, no pots or pans for the kitchen and the refrigerator had rust spots and dents in it.

10

Jimmy

Sep 27, 2023

·

Stayed 28 nights

The staff were great and extremely polite/helpful! There were several hiccups faced thanks to hotels.com itselfand they were able/willing to be patient with me while we sorted it out. Great place.

2

Ashley

Feb 22, 2025

·

Stayed 1 night

Front deak seemed annoyed whenever you asked question. They seemed closed off and provided the bare minimum no genuine hospitality.

10

Dennis

Jan 26, 2024

·

Stayed 7 nights

Great staff had zero problems will stay again

6

Sharon

Feb 23, 2025

·

Stayed 2 nights

The staff was nice

10

Karen

Feb 24, 2025

·

Stayed 14 nights

This staff at this property is awesome They are all very courteous, and their customer service skills are fantastic I would recommend this location to everyone ❤️

10

April

May 21, 2024

·

Stayed 1 night

The front desk ladies were very pleasant. My room was clean and cozy feeling. All the necessities needed for a long stay was cool.

2

Chris

Mar 9, 2025

·

Stayed 3 nights

This was quite possibly the worst hotel stay I ever experienced. When I checked in I was on an urgent call and was about to make a presentation to an international audience on zoom. There was no one in line, but the woman behind the desk took 15 mins on the phone without helping me. When I got my key, she said I needed to sign some paperwork (I dont know why she didn't have me sign it while I was there if it was so important). When I finished my call, I went downstairs and the office was locked and there was no one around. I realized I forgot my toothbrush and went out to get one. When I got back, my door was locked. The woman at the front desk (Ty) shut off my access because I did not sign the paperwork. They had a number to call for help when the key was not working, but no one picked up. I had no choice but to sleep in my car in the 45 degree weather. I got up every hour or so until the woman (Ty) finally picked up around 4:30 am. I was obviously upset. Ty was the one on call and she refused to acknowledge that it could be her fault that she did not pick up. On top of the horrible service, the hotel smells awful. I cant image what might be causing that smell in the lobby. The odor in my room was so bad that I had to open the window in the cold to let in fresh air. There was also public hair and urine on the toilet and pubic hair on the sheets. Almost every piece of furniture in the room was broken. The heat did not go on above a certain temperature.

2

Chad

May 16, 2023

·

Stayed 2 nights

room stank like bad . carpets were moving on their own. lady who checked me in at 1am was really super nice amd helpful though

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Location

Some guests liked the convenience to destinations and nearby places, while a few expressed safety concerns. Impressions vary.

Related guest reviews

2

Chase

Aug 17, 2025

·

Stayed 1 night

I am the Travel agent who booked the stay for my Client! He was treated poorly and the property was filthy! The client had a corporate one three-way call and witnessed the front desk girl, Saniequa, refuse her name and hang up on corporate and the client. This is now being investigated by the corporate office. I will also file a report with the health department and with my host agency. MY CLIENT WOULD NOT STAY THERE DUE TO SAFETY CONCERNS AND PAID FOR A DIFFERENT HOTEL OUT OF THE GHETTO!

10

Shanae

Apr 12, 2024

·

Stayed 7 nights

Very quiet and super clean.

2

Larita

Jun 16, 2024

·

Stayed 2 nights

I didn't even stay there. Thank goodness the front desk clerk allowed me to check out the room before she checked me in. The room was totally outdated and not appealing for 139.00$ a night!! And the whole place smelled of weed.

6

Shawn

Apr 8, 2024

·

Stayed 2 nights

I liked the staff and the convenience to where I was going. The price was not bad. I did not like the noisy plumbing or whatever it was. Also the electrical outlet covers had a lot of screws missing so when you turned the overhead light off they fell on floor.

6

James R

May 28, 2024

·

Stayed 4 nights

The only issue I had, (2) actually, the firmness of the bed made it very difficult to obtain a good nights sleep. Also the faucet at the sink continued to flow pretty much all of the time. The staff was great and the area was secure.

2

Stacy

Mar 13, 2023

·

This hotel should be demolished. There is no sense in letting a hotel get in the shape this one is in. We looked at 2 rooms and both where filthy, had holes in the wall. The 2 floors I went to had an extremely bad smell. I observed what looked like roach droppings behind the beds. Numerous people just hanging out in the hallways and around the building. I did not feel safe at all and would never consider staying at this hotel, sleeping in my vehicle would be a much better place! It is obvious that management does not care about this place at all. I would suggest finding a hotel somewhere else.

10

Taneesha

Aug 31, 2023

·

Stayed 7 nights

Love the stay also it's close to a lot of things

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Dining

Not enough information in reviews.

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Month	Average price
January	$82
February	$88
March	$89
April	$85
May	$90
June	$86
July	$91
August	$92
September	$83
October	$85
November	$89
December	$84

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $95	19 $93
20 $89	21 $88	22 $89	23 $88	24 $88	25 $94	26 $96
27 $89	28 $89	29 $89	30 $88

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2 $96	3 $96
4 $88	5 $83	6 $85	7 $91	8 $88	9 $99	10 $99
11 $88	12 $91	13 $89	14 $85	15 $84	16 $101	17 $99
18 $83	19 $86	20 $87	21 $89	22 $87	23 $100	24 $93
25 $91	26 $88	27 $87	28 $92	29 $88	30 $98	31 $100

WoodSpring Suites Richmond West I-64

Prices for WoodSpring Suites Richmond West I-64

Monthly average prices

About this property

Location

Room options

Standard Studio Suite, 1 Queen Bed, Kitchen

Deluxe Studio Suite, 1 Queen Bed, Kitchen

Standard Studio Suite, 2 Queen Beds, Smoking, Kitchen

Deluxe Studio Suite, 1 Queen Bed with Sofa Bed, Accessible (Bathtub)

Standard Studio Suite, 1 Queen Bed, Accessible (Roll-In Shower)

Standard Studio Suite, 1 Queen Bed, Smoking, Kitchen

Deluxe Studio Suite, 1 Queen Bed, Smoking, Kitchen

Standard Studio Suite, 2 Queen Beds, Kitchen

Deluxe Studio Suite, 1 Queen Bed with Sofa Bed, Accessible, Smoking (Bathtub)

Guest reviews of WoodSpring Suites Richmond West I-64

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about WoodSpring Suites Richmond West I-64

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