Hotel Palapa Palace
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About this property
Amenities
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Business amenities
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Cooked-to-order breakfasts are served on weekdays from 7:00 AM to noon and on weekends from 8:00 AM to noon for a fee.
Rooms
Make yourself at home in one of the 82 guestrooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Location
With a stay at Hotel Palapa Palace in Tuxtla Gutierrez, you'll be a short 5-minute walk from Plaza Ambar and within 3 minutes by car from Chiapas Convention Center. This hotel is 12.6 mi (20.2 km) from Canon del Sumidero National Park and 1.9 mi (3 km) from Foro Chiapas.
What's nearby
Plaza Ambar(0.2 miles)
Foro Chiapas(2.1 miles)
Chiapas Fairgrounds(2.3 miles)
Plaza Crystal Shopping Mall(2.3 miles)
Joyyo Mayu Park(2.4 miles)
Chiapas Convention Center(2.4 miles)
Cana Hueca Park(2.4 miles)
Plaza las Americas Shopping Mall(2.7 miles)
Galerias Bonampak(3 miles)
Bicentennial Park(3.1 miles)
Mirador Los Amorosos(3.2 miles)
Museo de la Marimba(3.4 miles)
Marimba Park(3.6 miles)
Noquis Park(3.7 miles)
Museum of the City of Tuxtla Gutiérrez(3.9 miles)
The preferred airport for Hotel Palapa Palace is Angel Albino Corzo Intl Airport (TGZ)(25.1 miles)
Parking
Airport shuttle
Restaurant
Business Center
Room Service
Tour Desk
Location
Plaza Ambar (0.2 miles)
Foro Chiapas (2.1 miles)
Chiapas Fairgrounds (2.3 miles)
Plaza Crystal Shopping Mall (2.3 miles)
Joyyo Mayu Park (2.4 miles)
Chiapas Convention Center (2.4 miles)
Room options
12
Double Room, 2 Double Beds
Room details
Sleeps 4
333 ft²
9
Comfort Room
Room details
Sleeps 4
247 ft²
Guest reviews
Very good
Based on 419 verified reviews
Who stays here?
Business
36%
Couple
19%
Family
27%
Group
16%
What guests think
AI-generated summary based on recent guest reviews
At Hotel Palapa Palace, guests frequently praise the friendly, helpful staff and convenient, quiet location near shops, while recurring issues include unreliable Wi-Fi and several reports of reservations not being honored, alongside occasional water outages or maintenance hiccups.
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What guests think
At Hotel Palapa Palace, guests frequently praise the friendly, helpful staff and convenient, quiet location near shops, while recurring issues include unreliable Wi-Fi and several reports of reservations not being honored, alongside occasional water outages or maintenance hiccups.
Rooms are often described as comfortable, but several guests mention old or uncomfortable mattresses, noise from outside or common areas, and small bathrooms or limited power outlets. The property is pet friendly and has a pool that families find suitable. On-site dining draws praise for good prices and tasty dishes, but some reviews note limited variety, a poorly prepared meal, or early refusal of orders before closing. Overall, expect a good-value stay with warm service and some operational trade-offs.
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AI-generated summary based on recent guest reviews
Facilities
Wi-Fi is a common weak point, with reports of poor signal and daily codes. Facilities include a pool and a pet-friendly policy; a few guests also mention shower water not running on occasion.
Related guest reviews
Juan Carlos
Jan 4, 2026
·
Stayed 14 nights
Miriam Lesly
Aug 26, 2024
·
Stayed 1 night
Alejandra Aguirre
Oct 4, 2025
·
Stayed 1 night
Harumi
May 5, 2023
·
Stayed 1 night
Juan Carlos
Dec 23, 2023
·
Stayed 11 nights
CANDELARIA
Aug 19, 2025
·
Stayed 1 night
Sayami Denisse
Jul 30, 2023
·
Stayed 1 night
adriana
Sep 20, 2024
·
Stayed 7 nights
José Neil Amhed
Sep 23, 2025
·
Stayed 1 night
GREGORIO
May 29, 2022
·
Stayed 2 nights
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests find rooms and public areas clean, but feedback is mixed overall. Several report insects in rooms or worn linens, and isolated notes of dirt on equipment like AC filters.
Related guest reviews
Alessandro
Oct 10, 2024
·
Stayed 2 nights
Jaime
Dec 7, 2024
·
Stayed 1 night
Leon
Aug 31, 2024
·
Stayed 2 nights
LILIA
Jul 4, 2023
·
Stayed 2 nights
Geraldine Ivette
Aug 3, 2025
·
Stayed 5 nights
Amado
Dec 10, 2023
·
Stayed 1 night
Luis Mario Gonzalez
Apr 7, 2023
·
Stayed 1 night
Ruben
Jan 1, 2025
·
Stayed 2 nights
Miguel Angel
Mar 10, 2025
·
Stayed 2 nights
JOSE RODOLFO
Dec 6, 2023
·
Stayed 5 nights
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable, though multiple reviews cite old or uncomfortable mattresses, noise from the street or pool area, and very small bathrooms. Some also mention limited power outlets and maintenance issues like humidity or weak air conditioning.
Related guest reviews
Franciscus
Mar 6, 2024
·
Stayed 3 nights
Arturo
Dec 15, 2023
·
Stayed 2 nights
Jaime
Dec 7, 2024
·
Stayed 1 night
Miriam Lesly
Aug 26, 2024
·
Stayed 1 night
LILIA
Jul 4, 2023
·
Stayed 2 nights
Luis Mario Gonzalez
Apr 7, 2023
·
Stayed 1 night
Miguel Angel
Mar 10, 2025
·
Stayed 2 nights
Paola Beatriz
Nov 17, 2024
·
Stayed 2 nights
MARIA ISABEL
Nov 29, 2023
·
Stayed 1 night
Deneb
Jun 7, 2025
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful, with smooth check-in reported. However, multiple reviews report reservations not being honored and occasional lapses in responsiveness or clarity on policies (e.g., pet deposit).
Related guest reviews
Eduardo
Jul 31, 2023
·
Stayed 1 night
Francisco
Dec 7, 2025
·
Stayed 1 night
Uziel Levi
Jan 16, 2025
·
Stayed 1 night
monica
Jan 29, 2025
·
Stayed 4 nights
Antonio
Oct 1, 2022
·
Stayed 3 nights
Jesus
May 4, 2023
·
Stayed 1 night
Guillermo
Dec 29, 2025
·
Stayed 5 nights
julio
Oct 7, 2024
·
Stayed 1 night
Aarón
Oct 11, 2023
·
Stayed 2 nights
José Neil Amhed
Sep 23, 2025
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Location
Guests consistently highlight easy access and proximity to shops and malls, and several describe the area as quiet and safe.
Related guest reviews
Gertrudis
Jun 11, 2025
·
Stayed 1 night
Alessandro
Oct 10, 2024
·
Stayed 2 nights
Geraldine Ivette
Aug 3, 2025
·
Stayed 5 nights
Uziel Levi
Jan 16, 2025
·
Stayed 1 night
Alessandro
Sep 26, 2024
·
Stayed 2 nights
INGRID
Oct 16, 2023
·
Stayed 1 night
Maria de Lourdes
Jun 18, 2025
·
Stayed 7 nights
Miguel Ángel
Feb 16, 2025
·
Stayed 1 night
Rocio
May 6, 2025
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Dining
Restaurant feedback is mixed: several praise attentive service, good prices, and tasty food, while others mention limited menu variety, a poorly prepared dish, or early refusal of orders before closing.
Related guest reviews
Franciscus
Mar 6, 2024
·
Stayed 3 nights
Geraldine Ivette
Aug 3, 2025
·
Stayed 5 nights
José Neil Amhed
Sep 25, 2025
·
Stayed 1 night
Víctor Román
Jun 24, 2023
·
Stayed 1 night
Lupita
Apr 4, 2024
·
Stayed 1 night
Aarón
Oct 11, 2023
·
Stayed 2 nights
GREGORIO
May 29, 2022
·
Stayed 2 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Mario
Dec 25, 2025
·
Stayed 1 night
José Alfredo
Jul 30, 2025
·
Stayed 2 nights
Lars
Jul 20, 2025
·
Stayed 1 night
Yoshua
May 17, 2025
·
Stayed 2 nights
Cristhian
Mar 22, 2025
·
Stayed 1 night
FAQs about Hotel Palapa Palace
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are served on weekdays from 7:00 AM to noon and on weekends from 8:00 AM to noon for a fee, approximately MXN 130 to 250 for adults and children.
Does the property allow pets?
Yes, pets are allowed in specific rooms only, with a pet deposit of MXN 500 per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 1:00 PM to 6:00 PM, and check-out is at 1:00 PM. Late check-out is available for a fee, subject to availability.
Are airport shuttle services available?
Yes, airport shuttle services are available for a surcharge. Guests can arrange the transfer through the property.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.
What is the property's location in relation to key landmarks?
The hotel is located a short 5-minute walk from Plaza Ambar and within 3 minutes by car from Chiapas Convention Center. It is approximately 12.6 miles from Canon del Sumidero National Park and 1.9 miles from Foro Chiapas.
Is there a swimming pool at the property?
Yes, there is an outdoor swimming pool, which is accessible from 8:00 AM to 9:00 PM.
What are the policies for guests staying with children?
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
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Prices for upcoming dates
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-17: 52.218268585662834USD
- 2026-09-18: 52.218268585662834USD
- 2026-09-19: 51.819371964645384USD
- 2026-09-20: 51.819371964645384USD
- 2026-09-21: 51.78951144298553USD
- 2026-09-22: 51.819371964645384USD
- 2026-09-23: 51.74969449390411USD
- 2026-09-24: 51.819371964645384USD
- 2026-09-25: 52.068133719902036USD
- 2026-09-26: 52.068133719902036USD
- 2026-09-27: 51.80209167156219USD
- 2026-09-28: 52.068133719902036USD
- 2026-09-29: 52.068133719902036USD
- 2026-09-30: 52.068133719902036USD
- 2026-10-01: 52.068133719902036USD
- 2026-10-02: 52.068133719902036USD
- 2026-10-03: 52.081024949951164USD
- 2026-10-04: 52.068133719902036USD
- 2026-10-05: 52.068133719902036USD
- 2026-10-06: 52.068133719902036USD
- 2026-10-07: 52.068133719902036USD
- 2026-10-08: 52.068133719902036USD
- 2026-10-09: 52.068133719902036USD
- 2026-10-10: 52.068133719902036USD
- 2026-10-11: 52.068133719902036USD
- 2026-10-12: 52.068133719902036USD
- 2026-10-13: 52.068133719902036USD
- 2026-10-14: 52.068133719902036USD
- 2026-10-15: 52.218268585662834USD
- 2026-10-16: 52.068133719902036USD
- 2026-10-17: 52.068133719902036USD
- 2026-10-18: 52.068133719902036USD
- 2026-10-19: 52.068133719902036USD
- 2026-10-20: 52.068133719902036USD
- 2026-10-21: 52.081024949951164USD
- 2026-10-22: 52.068133719902036USD
- 2026-10-23: 52.068133719902036USD
- 2026-10-24: 52.068133719902036USD
- 2026-10-25: 52.068133719902036USD
- 2026-10-26: 52.081024949951164USD
- 2026-10-27: 52.068133719902036USD
- 2026-10-28: 52.068133719902036USD
- 2026-10-29: 52.081024949951164USD
- 2026-10-30: 52.068133719902036USD
- 2026-10-31: 52.068133719902036USD
- 2026-11-01: 52.068133719902036USD
- 2026-11-02: 52.068133719902036USD
- 2026-11-03: 52.068133719902036USD
- 2026-11-04: 52.068133719902036USD
- 2026-11-05: 52.25999096630096USD
- 2026-11-06: 52.081024949951164USD
- 2026-11-07: 52.068133719902036USD
- 2026-11-08: 52.081024949951164USD
- 2026-11-09: 52.16983558170318USD
- 2026-11-10: 52.081024949951164USD
- 2026-11-11: 52.068133719902036USD
- 2026-11-12: 52.081024949951164USD
- 2026-11-13: 52.081024949951164USD
- 2026-11-14: 52.081024949951164USD
- 2026-11-15: 52.068133719902036USD
- 2026-11-16: 52.068133719902036USD
- 2026-11-17: 52.081024949951164USD
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher and a smoke detector
- Pool access available from 8:00 AM to 9:00 PM.
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- This property allows pets in specific rooms only. Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Fee for cooked-to-order breakfast: approximately MXN 130 to 250 for adults, and MXN 130 to 250 for children
- Pet deposit: MXN 500 per stay
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Business Center
Room Service
Tour Desk
Services
Business Center
Tour Desk
Housekeeping
Banquet Facilities
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
24-Hour Front Desk
Activities
Garden
Terrace
Internet
Free Wi-Fi
General
Room Service
Restaurant
Non-Smoking Rooms
Breakfast in the Room
Family Room
Beach Sun Loungers
Parking
Parking
Airport shuttle
Free Parking
Parking Onsite