Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee of approximately CLP 15,900 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of CLP 37,000 per vehicle (one-way, maximum occupancy 4). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms, ensuring comfort for guests with disabilities.

What is the location of the property in relation to key landmarks?

The property is located in Santiago's Vitacura district, within a 5-minute walk of Bicentennial Park and 2 minutes by car from Costanera Center. It is also 1.2 mi from Tobalaba Urban Market and 2 mi from Parque Arauco Mall.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests. The pool is seasonal and operational hours may vary.

What are the policies for guests staying with children?

Children 12 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding. Up to 2 children can stay free.

Pullman Santiago Vitacura

Average nightly price at Pullman Santiago Vitacura by month, last 12 months (USD)
Month	Average price
January	US$112
February	US$111
March	US$139
April	US$151
May	US$115
June	US$106
July	US$142
August	US$119
September	US$127
October	US$165
November	US$161
December	US$112

What guests think

At Pullman Santiago Vitacura, travelers consistently praise the safe, walkable Vitacura location with nearby restaurants and parks, and many highlight friendly, accommodating staff across reception and breakfast, making it a convenient base for business and leisure.

Rooms are frequently spacious and modern, with some Andes views, though several guests note dim lighting, thin walls or noisy air conditioning, and occasional comfort issues with beds or pillows. Cleanliness is generally good, but reviews repeatedly mention lapses such as missing towels or amenity restocks and uneven housekeeping. Dining feedback is mixed: breakfast is frequently enjoyed for variety, while some found the restaurant, room service, or breakfast organization average, slow, or overpriced; facilities like the gym and pool also feel limited or underwhelming. Overall, expect a comfortable stay in an excellent area, with some service and facility inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are modern but limited: several reviews note a small or dated gym and an underwhelming pool; parking is available (sometimes free), though access can be cumbersome.

Related guest reviews

8

Rodrigo

26 Jul 2023

·

Stayed 1 night

the process of getting in and out of the parking lot is cumbersome

10

Lezia

13 Jan 2026

·

Stayed 28 nights

O atendimento de toda equipe é muito bommm e o estacionamento é grátis. Quartos novos e boa roupa de cama. Tudo muito bommm

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8

Luca

3 Dec 2023

·

Stayed 3 nights

Buona soluzione ma ristorante non all'altezza, palestra poco attrezzata.

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10

Diego

21 Jul 2023

·

Stayed 4 nights

Excelente servicio. Estacionamiento espacioso. Habitaciones modernas, hermosa vista a la montaña. Desayuno muy bueno. Gran experiencia, volvería sin duda

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8

Catalina

12 Aug 2023

·

Stayed 5 nights

Buen hotel y staff pero se caen en pequeñas cosas del servicio y desayuno. Ubicación espectacular, camas cómodas, tienen estacionamiento.

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10

Gustavo

1 Jul 2024

·

Stayed 1 night

Well located. Good facilities.

10

Filipe

26 Apr 2023

·

Stayed 2 nights

Uma excelente opção para viagens de negócio ou de visita a Santiago. A piscina e o ginásio não são ideais para umas férias mais prolongadas, mas servem bem uma estadia mais frugal e rápida.

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10

Pedro

4 Aug 2023

·

Stayed 6 nights

Podrían mejorar el gimnasio.

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10

Francis

14 Sept 2025

·

Stayed 1 night

The swimming pool was a disappointment to me. It is located at ground level next to the entrance. It opens into the bar area. Maybe ideal for pool parties and such like but not for a business traveller like me. Having said that I saw no-one using it when I was there. Gym was ok on level 2 - not same level as pool and not connected. But the hotel itself is modern, clean and very good

8

Nathan

6 Feb 2025

·

Stayed 1 night

In general a very nice place to stay. The only two things that could be better is the air conditioner in the room we stayed in was very weak and we spent much of the night not being able to sleep because of the heat, and the pool was not well maintained and had cloudy water with leaves and bugs in it.

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Cleanliness

Cleanliness is generally good, but recurring lapses include missing towels or amenity restocks and occasional odors or unclean areas (e.g., bathrooms or breakfast tables).

Related guest reviews

10

Luis

8 Jul 2025

·

Stayed 8 nights

Front desk people were very friendly and very accommodating. The many people who worked the breakfast room worked so hard yet were very friendly. The room cleaners were very nice and friendly. Hotel room was kept spotless as was the lobby and dinning rooms. The breakfast crew was excellent, Maria Jose, Juliana, Javiera, Anna and Willie. Esmeralda our room cleaner was really nice and friendly. We will be back very soon in the future.

6

Giuliano

10 Sept 2025

·

Stayed 1 night

Não tinha tolhas de banhos suficientes, o hotel não dispõe de banheira de bebê para banho.

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10

Jo

9 Jul 2024

·

Stayed 1 night

Good location. Friendly staff. Spotless

2

MARCOS GOMES

8 Jan 2025

·

Stayed 2 nights

Achei a equipe e principalmente a recepção mal educada. Sabemos que os chilenos não são os mais hospitaleiros…O hotel não é tudo que oferece. O banheiro está com um cheiro terrível! Não lavam direito.

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2

Bruno

22 Sept 2025

·

Stayed 4 nights

Nos hospedamos no Pullman Santiago Vitacura (quarto 1314) e, infelizmente, a experiência ficou muito abaixo do padrão que um hotel cinco estrelas deveria oferecer. O minibar não funcionou durante quase toda a estadia; só foi consertado na última noite, depois de enviarmos uma reclamação. Até então, precisei buscar gelo no bar todos os dias para conservar um medicamento. O serviço de limpeza foi irregular: faltavam toalhas e não havia reposição de água e café — o que só foi corrigido após nosso contato com a equipe. O café da manhã também deixou a desejar: poucas opções, ambiente desorganizado, mesas sujas, talheres e xícaras em falta, além de máquinas de café cheias de cápsulas usadas, impedindo o uso. Para piorar, a recepção informou que o serviço ia até as 11h, mas encerrava às 10h30, o que nos fez perder um dia já pago. A academia conta com aparelhos antigos e limitados, e o atendimento, no geral, não condiz com a categoria que o hotel anuncia. Apesar de algumas correções feitas após nossas mensagens, a impressão final é de um serviço inconsistente e distante do padrão prometido. Pela relação entre preço, estrutura e atendimento, não recomendamos o Pullman Vitacura para quem busca hospitalidade à altura de um cinco estrelas.

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10

Narendra

22 Dec 2025

·

Stayed 1 night

Clean rooms.Good hotel staff

8

David

24 Mar 2024

·

Stayed 6 nights

Room TV set and cable very outdated. Parking lot structure dark and uncomfortable Breakfast dining room tables not clean timely Staff friendly but unattended

2

Vinicius

2 Jan 2025

·

Stayed 8 nights

Quarto sujo, banheiro sujo, falta de toalhas na quantidades de pessoas no quarto(familia de 4) apos a realizacao da arrumação no quarto, limpeza precária, nem tirava o lixo e talheres usados no dia anterior, banheiro nal era limpo, geladeira nao gelava, comunicamos a recepção que falou que era isso mesmo. Infelizmente muito abaixo do padrao esperado da Pullman

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10

Anderson

28 Jul 2023

·

Stayed 8 nights

Apartamentos amplos e limpos. Quarto silencioso e agradável. Pertos de bons restaurantes. Hotel novo e com atendimento excelente. Bom café da manhã.

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10

GONZALO

20 Feb 2026

·

Stayed 1 night

Clean room and spacious, great location, friendly service

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Rooms

Rooms are frequently spacious and modern, with some Andes views. Downsides include dim lighting, thin walls or noisy AC, and occasional comfort or amenity issues (e.g., beds/pillows, minibar/coffee/streaming).

Related guest reviews

8

renato

27 Jul 2024

·

Stayed 7 nights

Os quartos são bons, confortáveis, as camas gostosas tudo branquinho, o banheiro ótimo tb. O problema é que falta luz tanto o quarto quanto o banheiro são escuros. O atendimento da recepção é ótimo, porém, o restaurante deixa muito a desejar, café da manhã ruim, jantar com poucas opções, comida e atendimento ruins. A localização é excelente.

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6

Susan

5 Dec 2024

·

Stayed 2 nights

Hotel was generally ok, walls are paper thin and if you have talkative loud neighbours this is going to be an issue. staff great and friendly, but service time in restaurant very slow.

10

Julio

26 Feb 2023

·

Stayed 1 night

En general todo muy bien, lo único que lo me gusto es es sistema de aire de la habitación suena un montón

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10

Alexander

1 Apr 2025

·

Stayed 6 nights

Hotel is located in a very good/upscale neighborhood in Santiago with lots of very good restaurants in walking distance. Beautiful view of the Andes mountains on the golf court side. Very friendly and helpful staff. Rooms were good, breakfast has lots of variety. Would recommend for business and family trip.

6

Ricardo

30 Aug 2024

·

Stayed 2 nights

The bed was not good. Seems to be an old bed that was uncomfortable to sleep on it.

4

Luis Felipe

16 Jan 2026

·

Stayed 4 nights

Unfortunately, my stay at Pullman Santiago was a letdown. Started with a faulty key that took 3 attempts to work, followed by multiple requests for shampoo that went unanswered. The shower had a weird smell, and the iron situation was a joke - only usable in the bathroom with no space to actually iron clothes. Add to that the noisy AC and subpar food options, including room service, and it's clear the hotel needs a serious refresh. Not a place I'd recommend or return to.

8

Nathan

7 Sept 2023

·

Stayed 1 night

Well kept, comfortable, and reasonable price. Rooms were modern and clean, albeit no frills (e.g. no mini bar, extra chairs, mini sofa, etc).

8

GONZALO

11 Feb 2026

·

Stayed 2 nights

Clean room, spacious, great location, amenities

6

Bruna

5 Sept 2024

·

Stayed 7 nights

Passei uma semana no Pullman Vitacura. O hotel não é cinco estrelas como aparece aqui, no máximo 4. Detestei a cama, e os travesseiros. A cama era mole, ficava solta, qualquer toque ela se mexia. E os travesseiros deformados, moles, péssimos. Fiquei bastante decepcionada.

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8

Nathan

6 Feb 2025

·

Stayed 1 night

In general a very nice place to stay. The only two things that could be better is the air conditioner in the room we stayed in was very weak and we spent much of the night not being able to sleep because of the heat, and the pool was not well maintained and had cloudy water with leaves and bugs in it.

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AI-generated summary based on recent guest reviews

Service

Many guests highlight friendly, accommodating staff, especially at reception and breakfast. However, reviews also report slow or unresponsive service (phones, room service), booking or check-in issues, and occasional rudeness or errors.

Related guest reviews

10

Luis

8 Jul 2025

·

Stayed 8 nights

Front desk people were very friendly and very accommodating. The many people who worked the breakfast room worked so hard yet were very friendly. The room cleaners were very nice and friendly. Hotel room was kept spotless as was the lobby and dinning rooms. The breakfast crew was excellent, Maria Jose, Juliana, Javiera, Anna and Willie. Esmeralda our room cleaner was really nice and friendly. We will be back very soon in the future.

8

Daniel

30 Apr 2024

·

Stayed 6 nights

La ubicación muy buena, pero era muy difícil que te contestaran el teléfono tanto servicio a cuartos como recepción, había que llamar más de 5 veces y a veces ni así contestaban

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4

Gustavo

24 Jun 2024

·

Stayed 1 night

Problem locating the reservation from Expedia. And questioning my payment using Expedia rewards. There is room for improvement.

10

Hillary

22 Jun 2025

·

Stayed 1 night

Great location and wonderful and accommodating staff.

2

Jaime Andres

8 Jan 2025

·

Stayed 6 nights

Worst customer service i have ever experienced, it’ s almost hard to believe that every staff member is absolutely rude. I also find very strange that the hotel confirmed they have no benefits for vip expedia travelers and that the information provided by expedia is not real. The hotel itself is a nice property but during our six nights stay , we did not get a nice or polite answer by any staff member to simple questions , specialy at the main desk. Chile is a wonderful country, Santiago is fascinating… this hotel is simply not a good option for visitors.

10

JUAN

6 May 2025

·

Stayed 2 nights

Excelente estadía! El servicio del personal espectacular. Muy recomendado

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10

Heithem

23 May 2025

·

Stayed 2 nights

Staff was wonderful and made us very comfy and helped us.

4

Luis Felipe

16 Jan 2026

·

Stayed 4 nights

Unfortunately, my stay at Pullman Santiago was a letdown. Started with a faulty key that took 3 attempts to work, followed by multiple requests for shampoo that went unanswered. The shower had a weird smell, and the iron situation was a joke - only usable in the bathroom with no space to actually iron clothes. Add to that the noisy AC and subpar food options, including room service, and it's clear the hotel needs a serious refresh. Not a place I'd recommend or return to.

4

Stephen

4 Jan 2025

·

Stayed 4 nights

The Pullman Santiago is not up to the standard of a 5-star hotel and is more accurately a 4-star at best. The facilities are basic, and the service is subpar. We stayed one of our booked four nights in the presidential suite, which, despite being spacious, was disappointing. Towels were limited, there was no iron, and the shower gel dispenser fell off the wall in the small, basic shower. Overall, I cannot recommend this hotel and would caution others to lower their expectations if booking here.

8

Marcelo

20 Jul 2024

·

Stayed 3 nights

Instalações novas, com lobby espaçoso. O café da manhã é de qualidade média. O serviço de quarto tambem deixa a desejar. Fiz dois pedidos, no primeiro um dos pratos veio trocado e o atendimento foi um tanto rude. Em uma segunda ocasião, pedi uma pizza que estava péssima, parecia preparada com molho pronto enlatado. Totalmente incompatível com o nível do hotel.

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Location

Upscale, safe Vitacura location near restaurants, Parque Bicentenario and public transport; easy to walk. Quiet area with some rooms offering mountain views.

Related guest reviews

10

John

12 Jan 2025

·

Stayed 3 nights

Very nice property, close to many great restaurants & shopping. Very safe & walkable all hours of the day. Would recommend

10

DAYSE

22 Jul 2024

·

Stayed 4 nights

Muito confortável. Perto do Parque Bicentenácio, é possivel ir caminhando ate lá, para mim foi ótimo pois estava com criança.

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10

Alexandre

8 Jan 2025

·

Stayed 2 nights

A localização do hotel é privilegiada, em uma região tranquila e aprazível. Perto de estações de metro e atrativos turísticos como, parques, shopping centers, etc.. Os quartos são amplos e confortáveis, banheiros limpos e reformados. Bastante espaço em armários. Recomendo como primeira escolha em relação ao Novotel Previdencia.

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10

Gabriela

29 Jun 2025

·

Stayed 5 nights

Really nice hotel, great location

10

Melina

18 Jul 2024

·

Stayed 6 nights

Excelente hotel, café da manhã variado, quartos muito bons, amplos e confortáveis. O grande plus é a localização. O bairro de vitacura é o novo point de santiago, muitas opcoes de restaurantes e barzinhos

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10

QING

3 Feb 2025

·

Stayed 3 nights

It was a great hotel with great location close to good restaurants and easy access to everything. Very friendly staff as well.

10

STEFANO

29 May 2024

·

Stayed 3 nights

Hotel in ottima posizione in una zona sicura a Santiago. Vista spettacolare dalla camera sulla città e la Cordigliera delle Ande. Colazione buona, ma niente di eccezionale, personale sempre gentile e disponibile.

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10

Pablo

26 Jan 2024

·

Stayed 1 night

Within the expected standard for price paid. Nothing extraordinary. Great location and quiet.

10

Alexander

1 Apr 2025

·

Stayed 6 nights

Hotel is located in a very good/upscale neighborhood in Santiago with lots of very good restaurants in walking distance. Beautiful view of the Andes mountains on the golf court side. Very friendly and helpful staff. Rooms were good, breakfast has lots of variety. Would recommend for business and family trip.

10

Marco

14 Mar 2025

·

Stayed 1 night

Great hotel with nice clean rooms in a very nice area of Santiago. Not too far from nice restaurants and the metro.

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Dining

Breakfast is frequently praised for variety and quality, though some find options repetitive or average. On-site restaurant and room service feedback is mixed, citing slow service, limited or overpriced dishes, and occasional disorganization.

Related guest reviews

8

renato

27 Jul 2024

·

Stayed 7 nights

Os quartos são bons, confortáveis, as camas gostosas tudo branquinho, o banheiro ótimo tb. O problema é que falta luz tanto o quarto quanto o banheiro são escuros. O atendimento da recepção é ótimo, porém, o restaurante deixa muito a desejar, café da manhã ruim, jantar com poucas opções, comida e atendimento ruins. A localização é excelente.

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6

Susan

5 Dec 2024

·

Stayed 2 nights

Hotel was generally ok, walls are paper thin and if you have talkative loud neighbours this is going to be an issue. staff great and friendly, but service time in restaurant very slow.

10

Patricio

29 May 2025

·

Stayed 1 night

Excellent staff. Great breakfast. Conveniently located in a safe neighborhood.

10

Larissa

21 Jul 2024

·

Stayed 11 nights

Hotel excelente, bem localizado, limpo, café da manhã bem servido. Só não recomendo jantar, além de caro o atendimento deixou a desejar, há restaurantes nas redondezas como melhores opções

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8

Thiago

4 Aug 2023

·

Stayed 7 nights

Place in general is good, good location and neighborhood. Breakfast is good but limited variety, especially when you stay for more than 3 days. They repeated food options

10

Scott

22 Jan 2025

·

Stayed 2 nights

Excellent room Delightful breakfast buffet.

10

LUIS

21 Apr 2025

·

Stayed 3 nights

Localização muito boa, Café da manhã com muitas opções Equipe muito atenciosa

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4

Luis Felipe

16 Jan 2026

·

Stayed 4 nights

Unfortunately, my stay at Pullman Santiago was a letdown. Started with a faulty key that took 3 attempts to work, followed by multiple requests for shampoo that went unanswered. The shower had a weird smell, and the iron situation was a joke - only usable in the bathroom with no space to actually iron clothes. Add to that the noisy AC and subpar food options, including room service, and it's clear the hotel needs a serious refresh. Not a place I'd recommend or return to.

10

Irenaldo

9 Feb 2025

·

Stayed 2 nights

Gostei da qualidade dos serviços, do excelente café da manhã, da facilidade do check-in e do checkout.

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8

Marcelo

20 Jul 2024

·

Stayed 3 nights

Instalações novas, com lobby espaçoso. O café da manhã é de qualidade média. O serviço de quarto tambem deixa a desejar. Fiz dois pedidos, no primeiro um dos pratos veio trocado e o atendimento foi um tanto rude. Em uma segunda ocasião, pedi uma pizza que estava péssima, parecia preparada com molho pronto enlatado. Totalmente incompatível com o nível do hotel.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $143	2 $119	3 $117
4 $115	5 $145	6 $146	7 $142	8 $147	9 $115	10 $117
11 $114	12 $138	13 $143	14 $145	15 $157	16 $125	17 $113
18 $107	19 $146	20 $146	21 $146	22 $155	23 $109	24 $109
25 $105	26 $143	27 $135	28 $148	29 $127	30 $103	31 $103

Pullman Santiago Vitacura

Prices for Pullman Santiago Vitacura

Monthly average prices

About this property

Location

Room options

Studio, 1 Double Bed

Deluxe Room, 1 King Bed, Golf View

Junior Suite, 1 King Bed

Superior Room, 1 King Bed

Executive Room, 1 King Bed

Deluxe Room, 2 Queen Beds

Executive Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Guest reviews of Pullman Santiago Vitacura

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Pullman Santiago Vitacura

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28 $157	29 $155	30 $133