NH Ciudad de Santiago
US$103
/ night
Avg. for September
Prices for NH Ciudad de Santiago
Select dates to see prices and availability
US$103
/ night
Avg. for September
Monthly average prices
Nightly prices at NH Ciudad de Santiago average US$87 in the cheapest month (December) and US$131 in the most expensive month (August), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$94 |
| February | US$90 |
| March | US$102 |
| April | US$87 |
| May | US$88 |
| June | US$93 |
| July | US$102 |
| August | US$131 |
| September | US$103 |
| October | US$109 |
| November | US$103 |
| December | US$87 |
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Sept · US$103
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Most expensive: August (~US$131)
Cheapest: December (~US$87)
About this property
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include wedding services, a television in a ...
Amenities
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include wedding services, a television in a common area, and a banquet hall. Guests can get around on the shuttle (surcharge), which operates within 100 km.
Business amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and 5 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 122 guestrooms featuring minibars and LED televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
With a stay at NH Ciudad de Santiago, you'll be centrally located in Santiago, a 5-minute drive from Costanera Center and 5 minutes from Plaza de Armas. This luxury hotel is 5 mi (8.1 km) from Parque Arauco Mall and 0.6 mi (1 km) from Arturo Lopez Perez Foundation.
What's nearby
Clinica Santa Maria(0.3 Miles)
Plaza Baquedano(0.5 Miles)
Forest Park(0.5 Miles)
Patio Bellavista(0.5 Miles)
Teatro Universidad de Chile(0.5 Miles)
Arturo Lopez Perez Foundation(0.6 Miles)
Gabriela Mistral Cultural Center(0.7 Miles)
Nescafé Theater of The Arts(0.8 Miles)
La Chascona(0.8 Miles)
Lastarria District(0.9 Miles)
Parque Metropolitano de Santiago(0.9 Miles)
Medical Center Hospital Worker(0.9 Miles)
Pontifical Catholic University of Chile(1 Miles)
Sernatur(1 Miles)
Palacio de Bellas Artes(1 Miles)
The preferred airport for NH Ciudad de Santiago is Santiago Intl. Airport (SCL)(12.4 Miles)
Parking
Airport shuttle
Restaurant
Business centre
Room service
Tour desk
Location
Condell, 40, Santiago, Chile
Clinica Santa Maria (0.3 Miles)
Plaza Baquedano (0.5 Miles)
Forest Park (0.5 Miles)
Patio Bellavista (0.5 Miles)
Teatro Universidad de Chile (0.5 Miles)
Arturo Lopez Perez Foundation (0.6 Miles)
Room options
14
Suite
Room details
1 Extra-Large Double Bed
2 Single Beds
Sleeps 2
538 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
10
Suite (2 Double Beds)
Room details
2 Double Beds
Sleeps 4
538 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
6
Standard Room
Room details
1 Extra-Large Double Bed
Sleeps 2
269 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
6
Family Quadruple Room
Room details
4× Single Beds
2 Double Beds
Sleeps 4
538 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of NH Ciudad de Santiago
8.3
Very good
Based on 1,613 verified reviews
Who stays here?
Business
21%
Couple
45%
Family
22%
Group
6%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At NH Ciudad de Santiago, travellers consistently praise the very spacious rooms, convenient Providencia location near restaurants and metro, and generally good breakfasts, while feedback on service, maintenance, and some facilities is mixed across stays.
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What guests think
At NH Ciudad de Santiago, travellers consistently praise the very spacious rooms, convenient Providencia location near restaurants and metro, and generally good breakfasts, while feedback on service, maintenance, and some facilities is mixed across stays.
Guests often sleep well on comfortable beds, and Wi-Fi is generally workable, though speed and coverage vary. Recurring drawbacks include air-conditioning and room maintenance issues, dated or sparsely decorated interiors, and occasional noise or renovation works, alongside uneven service that can be unhelpful or slow, especially around room service. Breakfast has plenty of options, though some find it repetitive or pricey, early offerings limited, and the restaurant or room service occasionally unavailable. Overall, expect comfort and convenience, with some trade-offs in consistency and amenities.
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AI-generated summary based on recent guest reviews
Facilities
Several facilities were under maintenance in some stays, with reports of gym closures and an out-of-service jacuzzi; when available, some noted it required a reservation. There is no pool, and parking is available but often paid and pricey.
Related guest reviews
8
EDIVALDO TRINDADE
4 Jan 2025
·
Stayed 5 nights
Boa. Limpeza diária, café bom, pessoal do atendimento bem legal. O restaurante deixa à desejar. O hotel não tem piscina. Ficamos o dia 01/01 no hotel o dia todo sem ter o que fazer.
Boa. Limpeza diária, café bom, pessoal do atendimento bem legal. O restaurante deixa à desejar. O hotel não tem piscina. Ficamos o dia 01/01 no hotel o dia todo sem ter o que fazer.
10
claudia a
15 Oct 2025
·
Stayed 2 nights
O hotel fica em uma região agradável. O quarto era amplo e limpo. A roupa de cama muito confortável. Somente a ducha do banho é um pouco fraca mas não prejudica em nada o banho. O café da manhã muito farto com reposição a todo tempo. Os funcionários, muito educados e disponíveis. Tem garagem.
O hotel fica em uma região agradável. O quarto era amplo e limpo. A roupa de cama muito confortável. Somente a ducha do banho é um pouco fraca mas não prejudica em nada o banho. O café da manhã muito farto com reposição a todo tempo. Os funcionários, muito educados e disponíveis. Tem garagem.
6
Alberto
17 Sept 2022
·
Stayed 2 nights
Hotel is under renovation. Construction noise all day long . This detail wasn’t mentioned on the website at the moment of booking. The staff very helpful and professional. Central location with easy access to transportation. Looking forward to be back when renovations are completed.
Hotel is under renovation. Construction noise all day long . This detail wasn’t mentioned on the website at the moment of booking. The staff very helpful and professional. Central location with easy access to transportation. Looking forward to be back when renovations are completed.
10
Adriana
25 Nov 2024
·
Stayed 3 nights
Positivos: check-in online com possibilidade de escolher seu quarto. Atendimento muito bom dos funcionários, disponibilizaram chip de celular de 2GB sem custo, água filtrada com ou sem gás gratuitamente, café da manhã às 5h para quem tem passeios cedo, chuveiro com ótima pressão de água, boas amenities no quarto, roupas de cama da qualidade, linda vista para as Cordilheiras do quarto 1004. Negativos: a jacuzzi da academia está quebrada, o controle individual de temperatura do quarto e da academia não funcionavam, frigobar do quarto 1004 quebrado, pouca variedade no café da manhã, ovos mexidos sempre com partes queimadas. Localização do outro NH em Santiago é muito superior.
Positivos: check-in online com possibilidade de escolher seu quarto. Atendimento muito bom dos funcionários, disponibilizaram chip de celular de 2GB sem custo, água filtrada com ou sem gás gratuitamente, café da manhã às 5h para quem tem passeios cedo, chuveiro com ótima pressão de água, boas amenities no quarto, roupas de cama da qualidade, linda vista para as Cordilheiras do quarto 1004. Negativos: a jacuzzi da academia está quebrada, o controle individual de temperatura do quarto e da academia não funcionavam, frigobar do quarto 1004 quebrado, pouca variedade no café da manhã, ovos mexidos sempre com partes queimadas. Localização do outro NH em Santiago é muito superior.
6
Paolo
26 Mar 2025
·
Stayed 2 nights
Overall is good. But wished they had a bell desk and other amenities.
Overall is good. But wished they had a bell desk and other amenities.
4
Claudia
5 Jul 2025
·
Stayed 8 nights
Jacuzzi was a selling point online, yet it was out of service without any plants to repair it. My kids were very disappointed.The toilets often backed up despite normal use (even though we didn't even put TP in the toilet). The transportation offered by the hotels contractor to the airport was at one price on the website but they charged a much higher price. From the perspective of a woman, the location was also in a bit of a less desirable area.
Jacuzzi was a selling point online, yet it was out of service without any plants to repair it. My kids were very disappointed.The toilets often backed up despite normal use (even though we didn't even put TP in the toilet). The transportation offered by the hotels contractor to the airport was at one price on the website but they charged a much higher price. From the perspective of a woman, the location was also in a bit of a less desirable area.
8
Lorraine
19 Nov 2025
·
Stayed 3 nights
Breakfast way too expensive jacuzzi needs reservstion
Breakfast way too expensive jacuzzi needs reservstion
8
Marcos
22 Jan 2024
·
Stayed 6 nights
Overall, my stay at this hotel was good. I stayed at a room on the 11th floor. It was very spacious and quiet. It had a separate living room, separate large bedroom with a comfy king size bed, large bathroom and huge walk-in closet. The reason I did not give it 5 stars is because the gym was closed the whole week I stayed there. If I knew the gym was closed, I would have stayed somewhere else. They need to disclose that when booking and provide alternatives or compensation. Also, I ordered a burger as room service and it was not good. There are lots of great restaurants within walking distance. I would stay here again.
Overall, my stay at this hotel was good. I stayed at a room on the 11th floor. It was very spacious and quiet. It had a separate living room, separate large bedroom with a comfy king size bed, large bathroom and huge walk-in closet. The reason I did not give it 5 stars is because the gym was closed the whole week I stayed there. If I knew the gym was closed, I would have stayed somewhere else. They need to disclose that when booking and provide alternatives or compensation. Also, I ordered a burger as room service and it was not good. There are lots of great restaurants within walking distance. I would stay here again.
8
paulo
19 Jul 2025
·
Stayed 2 nights
O Hotel é limpo, novo e bem confortável. Têm um bom Cafe da manhã. O estacionamento é pago e relativamente caro. O atendimento não é dos melhores. Atendentes sem interesse em ajudar, com algumas exceções.
O Hotel é limpo, novo e bem confortável. Têm um bom Cafe da manhã. O estacionamento é pago e relativamente caro. O atendimento não é dos melhores. Atendentes sem interesse em ajudar, com algumas exceções.
8
Ricardo
8 Aug 2024
·
Stayed 1 night
Estacionamento caríssimo e dificilmente se acha uma vaga na rua
Estacionamento caríssimo e dificilmente se acha uma vaga na rua
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms and common areas clean, but several reported lapses such as bathroom hygiene issues, dirty vents, or inadequate housekeeping follow-through.
Related guest reviews
10
Daniel
2 Dec 2025
·
Stayed 3 nights
Excelente localização e limpeza. Quarto muito espaçoso.
Excelente localização e limpeza. Quarto muito espaçoso.
10
claudia a
15 Oct 2025
·
Stayed 2 nights
O hotel fica em uma região agradável. O quarto era amplo e limpo. A roupa de cama muito confortável. Somente a ducha do banho é um pouco fraca mas não prejudica em nada o banho. O café da manhã muito farto com reposição a todo tempo. Os funcionários, muito educados e disponíveis. Tem garagem.
O hotel fica em uma região agradável. O quarto era amplo e limpo. A roupa de cama muito confortável. Somente a ducha do banho é um pouco fraca mas não prejudica em nada o banho. O café da manhã muito farto com reposição a todo tempo. Os funcionários, muito educados e disponíveis. Tem garagem.
2
Jair
16 Apr 2025
·
Stayed 6 nights
Una experiencia terrible y delicada, el personal que ases la habitación rompio un vaso en el baño y no limpio bien y pise esos vidrios, despues de 2 dias seguian saliendo vidrios grandes incluso fuera de la habitación.
Una experiencia terrible y delicada, el personal que ases la habitación rompio un vaso en el baño y no limpio bien y pise esos vidrios, despues de 2 dias seguian saliendo vidrios grandes incluso fuera de la habitación.
4
Hernando Fabián
7 Jan 2024
·
Stayed 4 nights
Muy sucia la habitación y mal servicio por parte del staff y diario había ruido de mantto desde las 8:00 am
Muy sucia la habitación y mal servicio por parte del staff y diario había ruido de mantto desde las 8:00 am
2
Ivan
15 Oct 2024
·
Stayed 3 nights
Instalações bonitas, porém, banheiro entupido, tanto a privada como o ralo do box, passamos 4 dias com um desentupidor no banheiro. Vc sai uns dias de férias para ficar desuntupindo e limpando banheiro e nem um apoio do hotel sobre o problema. O box nao tem cortina e nem vidro, causando a molhaceira no piso e risco de acidente. O hotel fica longe de tudo, não há nada por perto, havendo necessidade de carro pra tudo. Na hora do checkout não aceitaram meu cartão, acabei por pagar a mais com taxas, ainda fizeram o papelão de me fazer transferir pro WISE em dólar, paguei taxas e na hora de pagar, nao aceitamos este cartão, e até agora não entendi pq eles vendo a transação não informaram antes que não aceitavam. Pareceu mais uma ruindade do atendente e uma má fé ao turista. Eu não recomendo este hotel a ninguém, aliás, indico hotéis longe do centro, sendo melhor na região de Las Condes. Que esta estadia se apague de minha memória e meu depoimento sirva para alertar sobre este hotel e sobre seus funcionários. Esqueci de falar tbm, cobram bem caro pela diária do estacionamento, que é péssimo, sujo e ruim de estacionar, sem nenhum apoio ao hospede. Não se iludam por fotos bonitas, a realidade é bem diferente.
Instalações bonitas, porém, banheiro entupido, tanto a privada como o ralo do box, passamos 4 dias com um desentupidor no banheiro. Vc sai uns dias de férias para ficar desuntupindo e limpando banheiro e nem um apoio do hotel sobre o problema. O box nao tem cortina e nem vidro, causando a molhaceira no piso e risco de acidente. O hotel fica longe de tudo, não há nada por perto, havendo necessidade de carro pra tudo. Na hora do checkout não aceitaram meu cartão, acabei por pagar a mais com taxas, ainda fizeram o papelão de me fazer transferir pro WISE em dólar, paguei taxas e na hora de pagar, nao aceitamos este cartão, e até agora não entendi pq eles vendo a transação não informaram antes que não aceitavam. Pareceu mais uma ruindade do atendente e uma má fé ao turista. Eu não recomendo este hotel a ninguém, aliás, indico hotéis longe do centro, sendo melhor na região de Las Condes. Que esta estadia se apague de minha memória e meu depoimento sirva para alertar sobre este hotel e sobre seus funcionários. Esqueci de falar tbm, cobram bem caro pela diária do estacionamento, que é péssimo, sujo e ruim de estacionar, sem nenhum apoio ao hospede. Não se iludam por fotos bonitas, a realidade é bem diferente.
10
Miguel A
16 Dec 2025
·
Stayed 4 nights
The hotel is well located, providing convenient access to the surrounding area. The facilities were clean throughout the stay, and the service was consistently good. Overall, it was a pleasant and comfortable experience.
The hotel is well located, providing convenient access to the surrounding area. The facilities were clean throughout the stay, and the service was consistently good. Overall, it was a pleasant and comfortable experience.
8
maureen
13 Feb 2026
·
Stayed 6 nights
Suite generous size,breakfasts excellent.Room very clean.
Suite generous size,breakfasts excellent.Room very clean.
6
claudivam m
22 Jan 2026
·
Stayed 7 nights
Pontos negativos * * café da manhã fraco e ruim, o mesmo cardápio todos os dias , sem nenhuma criatividade Os atendentes do café da manhã são desagradáveis , sem vontade de atender os hóspedes . Um exemplo é que um dia pedi ovos fritos , não aceitaram fazer . Me falaram, somente o que tem no Buffet ** Faltou ducha higiênica no banheiro ** Ar condicionado sujo , na saída do ar na parte alta do quarto muito suja ** Hotel precisa de manutenção, muito antigo Pontos positivos ** Localização ótima Lastarria perto de tudo ** Os atendentes da recepção do hotel check inn / check out são atenciosos, por exemplo Javier e Jorge foram ótimos ** Cama , chuveiro e tv do quarto são boas
Pontos negativos * * café da manhã fraco e ruim, o mesmo cardápio todos os dias , sem nenhuma criatividade Os atendentes do café da manhã são desagradáveis , sem vontade de atender os hóspedes . Um exemplo é que um dia pedi ovos fritos , não aceitaram fazer . Me falaram, somente o que tem no Buffet ** Faltou ducha higiênica no banheiro ** Ar condicionado sujo , na saída do ar na parte alta do quarto muito suja ** Hotel precisa de manutenção, muito antigo Pontos positivos ** Localização ótima Lastarria perto de tudo ** Os atendentes da recepção do hotel check inn / check out são atenciosos, por exemplo Javier e Jorge foram ótimos ** Cama , chuveiro e tv do quarto são boas
8
Roger
18 Mar 2025
·
Stayed 6 nights
Need to improve bathroom hygiene and conditions
Need to improve bathroom hygiene and conditions
10
Andrea
25 Jan 2025
·
Stayed 4 nights
Spacious! Loved the cleanliness.
Spacious! Loved the cleanliness.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are notably large with comfortable beds. Recurring issues include weak or non-functional air-conditioning, dated or worn furnishings, awkward shower designs that splash water, and Wi-Fi performance that ranges from good to patchy or slow.
Related guest reviews
10
Daniel
2 Dec 2025
·
Stayed 3 nights
Excelente localização e limpeza. Quarto muito espaçoso.
Excelente localização e limpeza. Quarto muito espaçoso.
10
Veronica
26 Jan 2026
·
Stayed 1 night
Very spacious room, good wifi connection to work from there, staff was very attentive and they let me store my luggage after checkout. Location is perfect. Overall a great place to stay.
Very spacious room, good wifi connection to work from there, staff was very attentive and they let me store my luggage after checkout. Location is perfect. Overall a great place to stay.
10
Marco A P
8 Dec 2025
·
Stayed 3 nights
Quarto amplo e confortável, tem uma anti-sala e um closet. Cama excelente, café da manhã muito bom, com boa variedade . Hotel muito bem localizado, perto de metrô, restaurantes e mercados. Recepção super amigável . Recomendo
Quarto amplo e confortável, tem uma anti-sala e um closet. Cama excelente, café da manhã muito bom, com boa variedade . Hotel muito bem localizado, perto de metrô, restaurantes e mercados. Recepção super amigável . Recomendo
6
Ernesto
8 Feb 2023
·
Stayed 2 nights
It was ok , the lobby has obviously been remodeled abs is the best part of the hotel The rooms need major updating. Everywhere you look in the room needed updating . The sofa in the room was very worn out. Every wall and door has scuff marks. The fixtures were all very old. Because of this the room looked dirty
It was ok , the lobby has obviously been remodeled abs is the best part of the hotel The rooms need major updating. Everywhere you look in the room needed updating . The sofa in the room was very worn out. Every wall and door has scuff marks. The fixtures were all very old. Because of this the room looked dirty
8
Anne-Marie
28 Nov 2024
·
Stayed 2 nights
Renovated but poor quality. Looks good from far but far from good. Hook for towel in shower barely holding. Shower head broken off, had to use rain shower- no choice. Wifi only in “living room” but sofa is bottomed out. May be a pull out bed but was very old. Didn’t sit on it. No work desk space for laptop. Overall all I needed was a clean bed to sleep and that was great.
Renovated but poor quality. Looks good from far but far from good. Hook for towel in shower barely holding. Shower head broken off, had to use rain shower- no choice. Wifi only in “living room” but sofa is bottomed out. May be a pull out bed but was very old. Didn’t sit on it. No work desk space for laptop. Overall all I needed was a clean bed to sleep and that was great.
10
Carlos
6 Apr 2025
·
Stayed 2 nights
The room was huge, as a family we were extremely comfortable. Breakfast was also very good and staff accomodating. Location is fine.
The room was huge, as a family we were extremely comfortable. Breakfast was also very good and staff accomodating. Location is fine.
8
Sesharao
14 Oct 2022
·
Stayed 2 nights
Room are large but the condition of the accommodation is old.
Room are large but the condition of the accommodation is old.
8
arnt halvard
24 Dec 2021
·
Stayed 10 nights
NH-hotellene er alltid veldig bra, og jeg bruker dem ofte. Dette hotellet var også veldig bra, men med et viktig unntak: hastigheten på internett var så lav (særlig upload) at det var umulig å laste opp de filene jeg var avhengig å sende hjem til min arbeidsgiver. Jeg kan derfor ikke bo og jobbe på dette hotellet mer.
NH-hotellene er alltid veldig bra, og jeg bruker dem ofte. Dette hotellet var også veldig bra, men med et viktig unntak: hastigheten på internett var så lav (særlig upload) at det var umulig å laste opp de filene jeg var avhengig å sende hjem til min arbeidsgiver. Jeg kan derfor ikke bo og jobbe på dette hotellet mer.
4
Caio Henrique
28 Dec 2025
·
Stayed 5 nights
O ar condicionado não gelava. Muito calor. Solicitamos reparo. Veio um funcionário mexeu e disse que ajustou, ao retornar após dia inteiro de passeios, quarto ainda quente. Reclamamos novamente. Sugeriram mudar de quarto. Tivemos que mudar de quarto 22h. OBS: Tivemos o mesmo problema com ar condicionado no NH de Barcelona. Ou seja, nunca mais ficaremos em hotel da rede NH.
O ar condicionado não gelava. Muito calor. Solicitamos reparo. Veio um funcionário mexeu e disse que ajustou, ao retornar após dia inteiro de passeios, quarto ainda quente. Reclamamos novamente. Sugeriram mudar de quarto. Tivemos que mudar de quarto 22h. OBS: Tivemos o mesmo problema com ar condicionado no NH de Barcelona. Ou seja, nunca mais ficaremos em hotel da rede NH.
8
Marcos
22 Jan 2024
·
Stayed 6 nights
Overall, my stay at this hotel was good. I stayed at a room on the 11th floor. It was very spacious and quiet. It had a separate living room, separate large bedroom with a comfy king size bed, large bathroom and huge walk-in closet. The reason I did not give it 5 stars is because the gym was closed the whole week I stayed there. If I knew the gym was closed, I would have stayed somewhere else. They need to disclose that when booking and provide alternatives or compensation. Also, I ordered a burger as room service and it was not good. There are lots of great restaurants within walking distance. I would stay here again.
Overall, my stay at this hotel was good. I stayed at a room on the 11th floor. It was very spacious and quiet. It had a separate living room, separate large bedroom with a comfy king size bed, large bathroom and huge walk-in closet. The reason I did not give it 5 stars is because the gym was closed the whole week I stayed there. If I knew the gym was closed, I would have stayed somewhere else. They need to disclose that when booking and provide alternatives or compensation. Also, I ordered a burger as room service and it was not good. There are lots of great restaurants within walking distance. I would stay here again.
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AI-generated summary based on recent guest reviews
Service
Service feedback is mixed: many mention friendly, professional staff and helpful front-desk teams, while others report rudeness, limited assistance with luggage, slow or unavailable room service, and poor handling of disruptions.
Related guest reviews
10
Julia
13 Oct 2025
·
Stayed 3 nights
Staff were so helpful and professional, we had an excellent stay. The area around the hotel is walking distance from multiple great options for drinking and eating. We highly recommend!
Staff were so helpful and professional, we had an excellent stay. The area around the hotel is walking distance from multiple great options for drinking and eating. We highly recommend!
6
Tatiana
13 Nov 2025
·
Stayed 1 night
Door staff was rude, the AC was not working properly and the room was 27 degrees celsius at 11 PM, making it nearly impossible to fall asleep.
Door staff was rude, the AC was not working properly and the room was 27 degrees celsius at 11 PM, making it nearly impossible to fall asleep.
10
Veronica
26 Jan 2026
·
Stayed 1 night
Very spacious room, good wifi connection to work from there, staff was very attentive and they let me store my luggage after checkout. Location is perfect. Overall a great place to stay.
Very spacious room, good wifi connection to work from there, staff was very attentive and they let me store my luggage after checkout. Location is perfect. Overall a great place to stay.
4
Jaffet
28 Feb 2025
·
Stayed 7 nights
Hotel is okay but staff is very rude and quite frankly unkind and play favoritism
Hotel is okay but staff is very rude and quite frankly unkind and play favoritism
10
Allan
3 May 2023
·
Stayed 1 night
The front desk staff were outstanding very helpful with good local information.
The front desk staff were outstanding very helpful with good local information.
10
Allan
5 May 2023
·
Stayed 2 nights
Great place to stay in Santiago -- first to note was the outstanding front desk staff -- they spoke English fluently they were friendly and offered great advice on local restaurants attractions and safety. You really need to be safety alert in Santiago I had direct experience with attempted pick pockets -- they stole my decoy wallet too bad for them. I would for sure recommend and stay again at this property.
Great place to stay in Santiago -- first to note was the outstanding front desk staff -- they spoke English fluently they were friendly and offered great advice on local restaurants attractions and safety. You really need to be safety alert in Santiago I had direct experience with attempted pick pockets -- they stole my decoy wallet too bad for them. I would for sure recommend and stay again at this property.
8
FRED
15 Oct 2025
·
Stayed 3 nights
Breakfast was OK, but two things that I didn't like too much, I ordered room service one evening, just a toasted ham and cheese sandwich with fries, I ordered it at 7:20 in the evening on the QR code that they want you to use, and I didn't get it till 8:40, I called after nearly 1 hour and they had obviously forgotten it, and when it came it was pretty damn cold, the other thing that you should look into is that the king bed in my room is on wheels and the floor is a vinyl wood floor, but there are no breaks on the bed wheels, so if you lay in bed and put pillows behind you to sit up, the bed falls away from the wall and you can fall off the back of the bed, there needs to be brakes on thewheelsofthebed, that doesn't take much thinking
Breakfast was OK, but two things that I didn't like too much, I ordered room service one evening, just a toasted ham and cheese sandwich with fries, I ordered it at 7:20 in the evening on the QR code that they want you to use, and I didn't get it till 8:40, I called after nearly 1 hour and they had obviously forgotten it, and when it came it was pretty damn cold, the other thing that you should look into is that the king bed in my room is on wheels and the floor is a vinyl wood floor, but there are no breaks on the bed wheels, so if you lay in bed and put pillows behind you to sit up, the bed falls away from the wall and you can fall off the back of the bed, there needs to be brakes on thewheelsofthebed, that doesn't take much thinking
10
James
21 Feb 2025
·
Stayed 1 night
1st time in Santiago and from 1st check-in to final departure we were treated with excellent service and were made to feel very welcome. The gentleman who checked us in was very efficient and personable.
1st time in Santiago and from 1st check-in to final departure we were treated with excellent service and were made to feel very welcome. The gentleman who checked us in was very efficient and personable.
4
Guilherme
11 Mar 2025
·
Stayed 1 night
Minha experiência no NH Ciudad de Santiago foi decepcionante. O quarto era confortável, a cama e o jogo de cama eram de qualidade, e o café da manhã estava muito bom, mas a equipe do hotel demonstrou total falta de preparo diante do apagão que ocorreu na cidade. Ficamos sem gerador de luz nos quartos, o que causou bastante desconforto, e mesmo após a energia ter sido restabelecida, a cozinha do hotel continuou fechada, nos deixando sem a possibilidade de jantar. Não havia nenhum restaurante ou lanchonete aberto, a cidade estava caótica, com toque de recolher, inclusive. A falta de comunicação e de soluções por parte da equipe fez com que a situação fosse ainda mais frustrante. Diante disso, apesar das boas acomodações, não recomendaria este hotel para quem busca um serviço eficiente e preparado para lidar com imprevistos.
Minha experiência no NH Ciudad de Santiago foi decepcionante. O quarto era confortável, a cama e o jogo de cama eram de qualidade, e o café da manhã estava muito bom, mas a equipe do hotel demonstrou total falta de preparo diante do apagão que ocorreu na cidade. Ficamos sem gerador de luz nos quartos, o que causou bastante desconforto, e mesmo após a energia ter sido restabelecida, a cozinha do hotel continuou fechada, nos deixando sem a possibilidade de jantar. Não havia nenhum restaurante ou lanchonete aberto, a cidade estava caótica, com toque de recolher, inclusive. A falta de comunicação e de soluções por parte da equipe fez com que a situação fosse ainda mais frustrante. Diante disso, apesar das boas acomodações, não recomendaria este hotel para quem busca um serviço eficiente e preparado para lidar com imprevistos.
2
Milos
16 May 2024
·
Stayed 4 nights
I am beyond shocked with low quality and service this hotel provides. I stayed at multiple NH hotels in South America, Mexico and Spain and this is the absolute worse one. Cleaning of room was below any standards I ever seen with dirty cups and glasses, and dirty floor with footprints after cleaning. Staff at reception was cold, greet me once during entire stay. Worse of all was that at checkout I was charged additional 19% tax to my bill because I was paying with international debit card instead of credit card. Despite being non-Chile national with valid passport that I provided and foreign bank card as is stated in fine print of booking along with information all tax is included. Staff argued with me and I had plane to catch so I paid it but will further rise complain as it’s either incompetent staff or they are liars on booking terms conditions. Probably incompetent staff! There are much better and nicer hotels in Santiago. Avoid this one! And lastly room service is not open on Sunday , they don’t pick phone , and when order through their app it takes more than hour and they don’t read comments. Plus you can’t order any drinks as they are not there on menu! And again nobody picks the phone or read comments
I am beyond shocked with low quality and service this hotel provides. I stayed at multiple NH hotels in South America, Mexico and Spain and this is the absolute worse one. Cleaning of room was below any standards I ever seen with dirty cups and glasses, and dirty floor with footprints after cleaning. Staff at reception was cold, greet me once during entire stay. Worse of all was that at checkout I was charged additional 19% tax to my bill because I was paying with international debit card instead of credit card. Despite being non-Chile national with valid passport that I provided and foreign bank card as is stated in fine print of booking along with information all tax is included. Staff argued with me and I had plane to catch so I paid it but will further rise complain as it’s either incompetent staff or they are liars on booking terms conditions. Probably incompetent staff! There are much better and nicer hotels in Santiago. Avoid this one! And lastly room service is not open on Sunday , they don’t pick phone , and when order through their app it takes more than hour and they don’t read comments. Plus you can’t order any drinks as they are not there on menu! And again nobody picks the phone or read comments
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AI-generated summary based on recent guest reviews
Location
Convenient Providencia base close to metro stops, restaurants, and areas like Barrio Italia and Lastarria. A few guests felt it was less central or not in their preferred area.
Related guest reviews
8
Tobias Stephan
1 Apr 2024
·
Stayed 2 nights
Gutes Hotel in gutem Viertel. U-Bahn und Barrio Italia schnell fußläufig erreichbar. Große, schöne Zimmer, die aber etwas spärlich eingerichtet sind. Gepäckaufbewahrung vorhanden.
Gutes Hotel in gutem Viertel. U-Bahn und Barrio Italia schnell fußläufig erreichbar. Große, schöne Zimmer, die aber etwas spärlich eingerichtet sind. Gepäckaufbewahrung vorhanden.
8
Silvia Kariya
31 Dec 2022
·
Stayed 2 nights
Hotel excelente, confortável, com café da manhã incluído. Apartamento com 2 quartos e 1 banheiro, espaçoso e área silenciosa. Acesso ao metrô a 2 quadras e alguns restaurantes próximos ( mas poucas opções). Apesar de localizado no bairro Providência, longe das atrações turísticas.
Hotel excelente, confortável, com café da manhã incluído. Apartamento com 2 quartos e 1 banheiro, espaçoso e área silenciosa. Acesso ao metrô a 2 quadras e alguns restaurantes próximos ( mas poucas opções). Apesar de localizado no bairro Providência, longe das atrações turísticas.
10
Veronica
26 Jan 2026
·
Stayed 1 night
Very spacious room, good wifi connection to work from there, staff was very attentive and they let me store my luggage after checkout. Location is perfect. Overall a great place to stay.
Very spacious room, good wifi connection to work from there, staff was very attentive and they let me store my luggage after checkout. Location is perfect. Overall a great place to stay.
10
Marcio Jupuriti
3 Dec 2025
·
Stayed 4 nights
Hotel muito bem localizado. Próximo de duas estações de metrô e a uma pequena caminhada de atrações turísticas. Fica em uma área tranquila de um bairro residencial. O quarto tinha um com tamanho, banheiros limpos e funcionários bem cordiais. Gostei muito da hospedagem.
Hotel muito bem localizado. Próximo de duas estações de metrô e a uma pequena caminhada de atrações turísticas. Fica em uma área tranquila de um bairro residencial. O quarto tinha um com tamanho, banheiros limpos e funcionários bem cordiais. Gostei muito da hospedagem.
10
james
8 Jul 2024
·
Stayed 1 night
A really beautiful hotel, right between the cool new district with great restaurants and the older part of the city. A very peaceful and pretty neighborhood but close to the main road to all the other key places in the city!
A really beautiful hotel, right between the cool new district with great restaurants and the older part of the city. A very peaceful and pretty neighborhood but close to the main road to all the other key places in the city!
8
Salvador
11 Sept 2025
·
Stayed 2 nights
Nice clean hotel close to italian neighborhood with lots of restaurants within walking distance
Nice clean hotel close to italian neighborhood with lots of restaurants within walking distance
10
Marco A P
8 Dec 2025
·
Stayed 3 nights
Quarto amplo e confortável, tem uma anti-sala e um closet. Cama excelente, café da manhã muito bom, com boa variedade . Hotel muito bem localizado, perto de metrô, restaurantes e mercados. Recepção super amigável . Recomendo
Quarto amplo e confortável, tem uma anti-sala e um closet. Cama excelente, café da manhã muito bom, com boa variedade . Hotel muito bem localizado, perto de metrô, restaurantes e mercados. Recepção super amigável . Recomendo
2
Ivan
15 Oct 2024
·
Stayed 3 nights
Instalações bonitas, porém, banheiro entupido, tanto a privada como o ralo do box, passamos 4 dias com um desentupidor no banheiro. Vc sai uns dias de férias para ficar desuntupindo e limpando banheiro e nem um apoio do hotel sobre o problema. O box nao tem cortina e nem vidro, causando a molhaceira no piso e risco de acidente. O hotel fica longe de tudo, não há nada por perto, havendo necessidade de carro pra tudo. Na hora do checkout não aceitaram meu cartão, acabei por pagar a mais com taxas, ainda fizeram o papelão de me fazer transferir pro WISE em dólar, paguei taxas e na hora de pagar, nao aceitamos este cartão, e até agora não entendi pq eles vendo a transação não informaram antes que não aceitavam. Pareceu mais uma ruindade do atendente e uma má fé ao turista. Eu não recomendo este hotel a ninguém, aliás, indico hotéis longe do centro, sendo melhor na região de Las Condes. Que esta estadia se apague de minha memória e meu depoimento sirva para alertar sobre este hotel e sobre seus funcionários. Esqueci de falar tbm, cobram bem caro pela diária do estacionamento, que é péssimo, sujo e ruim de estacionar, sem nenhum apoio ao hospede. Não se iludam por fotos bonitas, a realidade é bem diferente.
Instalações bonitas, porém, banheiro entupido, tanto a privada como o ralo do box, passamos 4 dias com um desentupidor no banheiro. Vc sai uns dias de férias para ficar desuntupindo e limpando banheiro e nem um apoio do hotel sobre o problema. O box nao tem cortina e nem vidro, causando a molhaceira no piso e risco de acidente. O hotel fica longe de tudo, não há nada por perto, havendo necessidade de carro pra tudo. Na hora do checkout não aceitaram meu cartão, acabei por pagar a mais com taxas, ainda fizeram o papelão de me fazer transferir pro WISE em dólar, paguei taxas e na hora de pagar, nao aceitamos este cartão, e até agora não entendi pq eles vendo a transação não informaram antes que não aceitavam. Pareceu mais uma ruindade do atendente e uma má fé ao turista. Eu não recomendo este hotel a ninguém, aliás, indico hotéis longe do centro, sendo melhor na região de Las Condes. Que esta estadia se apague de minha memória e meu depoimento sirva para alertar sobre este hotel e sobre seus funcionários. Esqueci de falar tbm, cobram bem caro pela diária do estacionamento, que é péssimo, sujo e ruim de estacionar, sem nenhum apoio ao hospede. Não se iludam por fotos bonitas, a realidade é bem diferente.
10
Tricia
28 Mar 2023
·
Stayed 3 nights
This is a very nice hotel and they have a great breakfast buffet in the morning. The hotel is centrally located near embassies and a main avenue. The staff is very helpful.
This is a very nice hotel and they have a great breakfast buffet in the morning. The hotel is centrally located near embassies and a main avenue. The staff is very helpful.
10
John
25 Jan 2024
·
Stayed 3 nights
Great location!
Great location!
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AI-generated summary based on recent guest reviews
Dining
Breakfast is widely praised for quality and choice, but several guests found it repetitive or expensive, with limited early options. Restaurant and room service availability and speed were inconsistent.
Related guest reviews
8
ANTONIO C F
16 Dec 2025
·
Stayed 3 nights
Não agradou o horário do café da manhã a partir de 7h:30 no final de semana. Por conta de passeio e voo de volta, não usufruímos o buffet de café da manhã incluído nas diárias. Muito embora seja oferecido um "pré-café" antes desse horário, o serviço não pode agradar. Os produtos são disponibilizados em um pequeno espaço da recepção, ao lado dos elevadores, sem local para sentar. Ou seja, o hóspede toma café em pé ou é preciso levar para o outro lado da recepção a bebida quente, pão e demais produtos selecionados. Além disso, a reposição de alguns produtos não conseguiu acompanhar a demanda indicando que foram muitos os hóspedes que saíram antes do 7h:30. Assim, parece importante rever o horário do café da manhã nos finais de semana.
Não agradou o horário do café da manhã a partir de 7h:30 no final de semana. Por conta de passeio e voo de volta, não usufruímos o buffet de café da manhã incluído nas diárias. Muito embora seja oferecido um "pré-café" antes desse horário, o serviço não pode agradar. Os produtos são disponibilizados em um pequeno espaço da recepção, ao lado dos elevadores, sem local para sentar. Ou seja, o hóspede toma café em pé ou é preciso levar para o outro lado da recepção a bebida quente, pão e demais produtos selecionados. Além disso, a reposição de alguns produtos não conseguiu acompanhar a demanda indicando que foram muitos os hóspedes que saíram antes do 7h:30. Assim, parece importante rever o horário do café da manhã nos finais de semana.
10
Daniel
26 Jul 2025
·
Stayed 6 nights
O hotel fica bem localizado em Providência. Os quartos são bem espaçosos com uma sala de estar logo na entrada. O café da manhã é excelente como citam outras avaliações.
O hotel fica bem localizado em Providência. Os quartos são bem espaçosos com uma sala de estar logo na entrada. O café da manhã é excelente como citam outras avaliações.
10
Marco A P
8 Dec 2025
·
Stayed 3 nights
Quarto amplo e confortável, tem uma anti-sala e um closet. Cama excelente, café da manhã muito bom, com boa variedade . Hotel muito bem localizado, perto de metrô, restaurantes e mercados. Recepção super amigável . Recomendo
Quarto amplo e confortável, tem uma anti-sala e um closet. Cama excelente, café da manhã muito bom, com boa variedade . Hotel muito bem localizado, perto de metrô, restaurantes e mercados. Recepção super amigável . Recomendo
8
Theresa
16 Jan 2025
·
Stayed 2 nights
The breakfast was great. Lots of choices and the food was very good!
The breakfast was great. Lots of choices and the food was very good!
8
FRED
15 Oct 2025
·
Stayed 3 nights
Breakfast was OK, but two things that I didn't like too much, I ordered room service one evening, just a toasted ham and cheese sandwich with fries, I ordered it at 7:20 in the evening on the QR code that they want you to use, and I didn't get it till 8:40, I called after nearly 1 hour and they had obviously forgotten it, and when it came it was pretty damn cold, the other thing that you should look into is that the king bed in my room is on wheels and the floor is a vinyl wood floor, but there are no breaks on the bed wheels, so if you lay in bed and put pillows behind you to sit up, the bed falls away from the wall and you can fall off the back of the bed, there needs to be brakes on thewheelsofthebed, that doesn't take much thinking
Breakfast was OK, but two things that I didn't like too much, I ordered room service one evening, just a toasted ham and cheese sandwich with fries, I ordered it at 7:20 in the evening on the QR code that they want you to use, and I didn't get it till 8:40, I called after nearly 1 hour and they had obviously forgotten it, and when it came it was pretty damn cold, the other thing that you should look into is that the king bed in my room is on wheels and the floor is a vinyl wood floor, but there are no breaks on the bed wheels, so if you lay in bed and put pillows behind you to sit up, the bed falls away from the wall and you can fall off the back of the bed, there needs to be brakes on thewheelsofthebed, that doesn't take much thinking
8
maureen
13 Feb 2026
·
Stayed 6 nights
Suite generous size,breakfasts excellent.Room very clean.
Suite generous size,breakfasts excellent.Room very clean.
10
Dekesh Kumar
16 Sept 2024
·
Stayed 4 nights
Excellent facility. Really liked the healthy and hot breakfast options including Fredh cut fruit and juices unlike what you find in US, unhealthy and frozen options. Very clean and friendly staff. My next stay I would prefer the same place
Excellent facility. Really liked the healthy and hot breakfast options including Fredh cut fruit and juices unlike what you find in US, unhealthy and frozen options. Very clean and friendly staff. My next stay I would prefer the same place
2
Milos
16 May 2024
·
Stayed 4 nights
I am beyond shocked with low quality and service this hotel provides. I stayed at multiple NH hotels in South America, Mexico and Spain and this is the absolute worse one. Cleaning of room was below any standards I ever seen with dirty cups and glasses, and dirty floor with footprints after cleaning. Staff at reception was cold, greet me once during entire stay. Worse of all was that at checkout I was charged additional 19% tax to my bill because I was paying with international debit card instead of credit card. Despite being non-Chile national with valid passport that I provided and foreign bank card as is stated in fine print of booking along with information all tax is included. Staff argued with me and I had plane to catch so I paid it but will further rise complain as it’s either incompetent staff or they are liars on booking terms conditions. Probably incompetent staff! There are much better and nicer hotels in Santiago. Avoid this one! And lastly room service is not open on Sunday , they don’t pick phone , and when order through their app it takes more than hour and they don’t read comments. Plus you can’t order any drinks as they are not there on menu! And again nobody picks the phone or read comments
I am beyond shocked with low quality and service this hotel provides. I stayed at multiple NH hotels in South America, Mexico and Spain and this is the absolute worse one. Cleaning of room was below any standards I ever seen with dirty cups and glasses, and dirty floor with footprints after cleaning. Staff at reception was cold, greet me once during entire stay. Worse of all was that at checkout I was charged additional 19% tax to my bill because I was paying with international debit card instead of credit card. Despite being non-Chile national with valid passport that I provided and foreign bank card as is stated in fine print of booking along with information all tax is included. Staff argued with me and I had plane to catch so I paid it but will further rise complain as it’s either incompetent staff or they are liars on booking terms conditions. Probably incompetent staff! There are much better and nicer hotels in Santiago. Avoid this one! And lastly room service is not open on Sunday , they don’t pick phone , and when order through their app it takes more than hour and they don’t read comments. Plus you can’t order any drinks as they are not there on menu! And again nobody picks the phone or read comments
6
claudivam m
22 Jan 2026
·
Stayed 7 nights
Pontos negativos * * café da manhã fraco e ruim, o mesmo cardápio todos os dias , sem nenhuma criatividade Os atendentes do café da manhã são desagradáveis , sem vontade de atender os hóspedes . Um exemplo é que um dia pedi ovos fritos , não aceitaram fazer . Me falaram, somente o que tem no Buffet ** Faltou ducha higiênica no banheiro ** Ar condicionado sujo , na saída do ar na parte alta do quarto muito suja ** Hotel precisa de manutenção, muito antigo Pontos positivos ** Localização ótima Lastarria perto de tudo ** Os atendentes da recepção do hotel check inn / check out são atenciosos, por exemplo Javier e Jorge foram ótimos ** Cama , chuveiro e tv do quarto são boas
Pontos negativos * * café da manhã fraco e ruim, o mesmo cardápio todos os dias , sem nenhuma criatividade Os atendentes do café da manhã são desagradáveis , sem vontade de atender os hóspedes . Um exemplo é que um dia pedi ovos fritos , não aceitaram fazer . Me falaram, somente o que tem no Buffet ** Faltou ducha higiênica no banheiro ** Ar condicionado sujo , na saída do ar na parte alta do quarto muito suja ** Hotel precisa de manutenção, muito antigo Pontos positivos ** Localização ótima Lastarria perto de tudo ** Os atendentes da recepção do hotel check inn / check out são atenciosos, por exemplo Javier e Jorge foram ótimos ** Cama , chuveiro e tv do quarto são boas
8
Patricia
24 Aug 2023
·
Stayed 8 nights
Nos hospedamos neste hotel por conhecer a unidade de Curitiba que é maravilhosa, a única coisa que não é tão boa (por comparar com Curitiba) o café da manhã por não ter variedades de frutas e sempre ser a mesma coisa.
Nos hospedamos neste hotel por conhecer a unidade de Curitiba que é maravilhosa, a única coisa que não é tão boa (por comparar com Curitiba) o café da manhã por não ter variedades de frutas e sempre ser a mesma coisa.
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AI-generated summary based on recent guest reviews
2
Joshua
9 Jun 2026
·
Stayed 3 nights
Stayed at NH Ciudad de Santiago and unfortunately the experience was disappointing. The main issue was the consistently poor customer service from reception staff, who often appeared uninterested and unhelpful. We also experienced maintenance issues on arrival, including a heater that was not working and required attention from maintenance. On our second day, our room was not serviced or cleaned, which meant basic items such as coffee pods were not replenished. When we later requested replacement pods, what should have been a simple request became unnecessarily difficult. None of the issues were major on their own, but together they created the impression that guest service was not a priority. The hotel has a good location and comfortable rooms, but the overall level of hospitality did not match the price paid.
Stayed at NH Ciudad de Santiago and unfortunately the experience was disappointing. The main issue was the consistently poor customer service from reception staff, who often appeared uninterested and unhelpful. We also experienced maintenance issues on arrival, including a heater that was not working and required attention from maintenance. On our second day, our room was not serviced or cleaned, which meant basic items such as coffee pods were not replenished. When we later requested replacement pods, what should have been a simple request became unnecessarily difficult. None of the issues were major on their own, but together they created the impression that guest service was not a priority. The hotel has a good location and comfortable rooms, but the overall level of hospitality did not match the price paid.
6
Victor
8 Jun 2026
·
Stayed 4 nights
Did not have enough help with luggage. boxed breakfast for early birds was very poor and limited
Did not have enough help with luggage. boxed breakfast for early birds was very poor and limited
8
Rachel
3 Jun 2026
·
Stayed 6 nights
Great hotel, exceptional value for money. Lovely staff. Only boggle was having to pay for extra coffee pods for the room which was a little disappointing
Great hotel, exceptional value for money. Lovely staff. Only boggle was having to pay for extra coffee pods for the room which was a little disappointing
8
LUIS EDUARDO GARCIA
21 May 2026
·
Stayed 2 nights
Well located. Breakfast included was ok, the same everyday. It was a clean well located property.
Well located. Breakfast included was ok, the same everyday. It was a clean well located property.
10
Sandra
20 May 2026
·
Stayed 5 nights
Huge rooms, very clean, excellent location. Staff is both, professional and friendly. The only downside was the restaurant food. So if you’re able to eat outside you will be better off! - I had no option cause I had to stay at the hotel must part of the day. Chile’s hospitality is amazing!
Huge rooms, very clean, excellent location. Staff is both, professional and friendly. The only downside was the restaurant food. So if you’re able to eat outside you will be better off! - I had no option cause I had to stay at the hotel must part of the day. Chile’s hospitality is amazing!
FAQs about NH Ciudad de Santiago
Is parking available at the hotel?
Self parking is available on-site for a fee of USD 15 per day.
What type of breakfast is offered and what are the serving hours?
Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee of approximately USD 20 for adults and USD 22 for children.
Are pets allowed at the hotel?
Pets are allowed at the property, with a maximum of one pet per room. A pet fee of USD 25 per pet, per night applies, but service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 1:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
Is there an airport shuttle service available?
A roundtrip airport shuttle is available for a surcharge of USD 42 per vehicle (one-way). Guests must contact the property 24 hours prior to arrival to arrange the transfer.
What accessibility features does the hotel offer?
The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.
Where is the hotel located in relation to key attractions?
The hotel is centrally located in Santiago, just a 5-minute drive from Costanera Center and 7 minutes from Julio Martinez Pradanos National Stadium. It is also 0.6 miles from Arturo Lopez Perez Foundation and 5 miles from Parque Arauco Mall.
What are the policies for guests staying with children?
Children are welcome at the property, and kids can stay for free up to a certain age, although specific age details are not provided.
What are the policies regarding extra beds or cribs?
The property offers rollaway beds for a fee of USD 40 per night, but advance request or confirmation is required. Specific information about cribs is not provided.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-28: 83.44650870132446USD
- 2026-09-29: 100.88645253044129USD
- 2026-09-30: 99.23897792816926USD
- 2026-10-01: 91.56896155062104USD
- 2026-10-02: 75.06531671624757USD
- 2026-10-03: 82.57185011885834USD
- 2026-10-04: 74.0616823652115USD
- 2026-10-05: 71.52652351065063USD
- 2026-10-06: 93.32158489885713USD
- 2026-10-07: 106.3284215936203USD
- 2026-10-08: 161.1144321425171USD
- 2026-10-09: 105.65207342487336USD
- 2026-10-10: 83.31173412957764USD
- 2026-10-11: 75.57323994496156USD
- 2026-10-12: 96.39657770946503USD
- 2026-10-13: 130.14374273400117USD
- 2026-10-14: 133.1272529332962USD
- 2026-10-15: 120.9516703464737USD
- 2026-10-16: 130.94066273417664USD
- 2026-10-17: 125.94102983930208USD
- 2026-10-18: 107.7716225353241USD
- 2026-10-19: 76.00429008439637USD
- 2026-10-20: 91.2616769118271USD
- 2026-10-21: 90.51978495732118USD
- 2026-10-22: 83.05189581767273USD
- 2026-10-23: 73.4858525548172USD
- 2026-10-24: 79.17247918247986USD
- 2026-10-25: 66.00400734035874USD
- 2026-10-26: 103.90377754169465USD
- 2026-10-27: 100.35842389907074USD
- 2026-10-28: 105.76805814334107USD
- 2026-10-29: 94.85180250793458USD
- 2026-10-30: 69.82954703558731USD
- 2026-10-31: 75.77798962668611USD
- 2026-11-01: 63.848778280509954USD
- 2026-11-02: 82.92259116175843USD
- 2026-11-03: 77.59916002143098USD
- 2026-11-04: 88.92490636535645USD
- 2026-11-05: 82.40691311566162USD
- 2026-11-06: 76.83005696664429USD
- 2026-11-07: 87.00674882374574USD
- 2026-11-08: 85.13169283410645USD
- 2026-11-09: 82.81258700000001USD
- 2026-11-10: 93.02735189467622USD
- 2026-11-11: 92.17930722231293USD
- 2026-11-12: 82.94414193774415USD
- 2026-11-13: 82.50311266388702USD
- 2026-11-14: 78.97851354367829USD
- 2026-11-15: 75.44392663411713USD
- 2026-11-16: 74.73552925915527USD
- 2026-11-17: 90.22883217165375USD
- 2026-11-18: 83.61225926795197USD
- 2026-11-19: 116.10960045433808USD
- 2026-11-20: 89.62535851447296USD
- 2026-11-21: 72.26495782057572USD
- 2026-11-22: 80.16389277219392USD
- 2026-11-23: 93.84962218515778USD
- 2026-11-24: 99.72262407791138USD
- 2026-11-25: 103.92533697261048USD
- 2026-11-26: 78.75221308596802USD
- 2026-11-27: 68.06514USD
- 2026-11-28: 63.218902759014135USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Guests planning to check in with a pet must provide the pet's health certificate at check-in.
- Only registered guests are allowed in the guestrooms.
- Fee for buffet breakfast: approximately USD 20 for adults and USD 22 for children
- Airport shuttle fee: USD 42 per vehicle (one-way)
- Self parking fee: USD 15 per day
- Pet fee: USD 25 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 40.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Business centre
Room service
Tour desk
General
Room service
Restaurant
Non-smoking rooms
Massage
Breakfast in the room
Allergy-free room available
Family room
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Airport shuttle
Parking Onsite
Services
Business centre
Tour desk
Dry cleaning
Housekeeping
Banquet facilities
Luggage storage
Self laundry
24-Hour Front Desk
Concierge Services
Activities
Fitness Center (nearby)
Internet
Free wi-fi