Laren Family Hotel & Spa - Boutique Class

This is not 5 star hotel, it is maximum 2 star. Very ride staff, 1 small bottle shampoo and 2 bars of hand soap for whole 6 night stay for 2 people, 1 cup ,empty broken fridge, very dirty rooms, no bedding, no duvet ,there is towel instead duvet, horrible hotel. Does the regional manager of expedia visited this hotel? The most important, it is NOT all inclusive hotel,it full board hotel with the same food everyday on certain time. Ice coffe, turkis coffee, juices, cocktails all extra cost, what is all inclusive?

The staff are very friendly and helpful when required. The hotel, accommodation and pool areas are kept very clean

I could go on and on my experience here…but let’s just say people spend your money elsewhere …so many issues with this place …front staff (one in particular called orhan) that did not want to be bothered with any questions…complete lack of customer service and really needs to be evaluated ….another individual nacmi was pleasant and was genuinely trying to help to the best of his abilities….money that was paid for this hotel was a complete ripoff …. No hot water till the last night before checking out …electricity seemed to be going off intermittently …hallways smelled of smoke, cleaning ladies were very nice…one tiny elevator …prepare to wait for it …ac had to be fixed a couple of times…broken amenities in washroom…hair dryer stopped working ….shoukd i go on?? Buffet was decent and just ok …it’s not really all inclusive …specific times for each meal period …butter being told is finished at dinner time until pressing the girl and she then brings it out …. The aesthetics look good from the outside but there are serious flaws with things going on there …wanted to use hot tub but hot water was gone again due to some electrical issue Truly disappointed and feel cheated by this hotel …I HOPE YOU ARE READING THIS HOTEL MANAGER…no compensation was given or refund after complaining numerous times ….i received a fruit tray …a nice gesture but that does not do anything sorry.

At least it was clean. But all inclusive is not even all inclusive, you have to pay for ice cream and certain spa treatments. The food is limited choice as is a boutique hotel, the staff do not want to help. Our room had several issues such as the hot tub stank when we tried to use it and didn’t work, the staff were unbothered and do not go out of their way to help you. It’s not worth the all inclusive here. Wifi went down a few times, pool is small and closes at 7pm.

I had a wonderful stay at this hotel! The accommodation was very comfortable, clean, and well-maintained. The staff were exceptionally kind, welcoming, and always ready to help with a smile. The service was top-notch from check-in to check-out, making the entire experience smooth and enjoyable. I truly appreciated the attention to detail and the warm atmosphere throughout my stay. Highly recommended!