Hampton Inn Brockport, NY

Our towels were damp, but the hotel gave us fresh clean towels with no problem. Did advise that bathroom could have been cleaner. But over all they were good.

The hot tub was not in use. That was the only disappointment about staying there.

The Room was clean and organized. But, the TV was not in front of the bed.

Gave us a different room than what we booked claiming they don’t have that type available during renovations (yet had available to choose online and pay the extra for). Yes, the hotel is under construction, but the cleanliness is not good and customer service was awful. It had snowed quite a bit & they had no one plowing or shoveling. Just a terrible experience and no empathy from staff who placed their inconveniences back on us, stating “it only was a small amount more you paid & still got a good price anyway when I asked for a refund on the extra I had paid for the upgrade I didn’t get. Will never stay here again!

Staff are always friendly and accommodating… best place to stay when I visit my son at college