Embassy Suites by Hilton Knoxville West

Nice lobby and eating area. Our room was not ready at check in time so we waited in lobby for about 45 min until it was. Pool was ok. Room was nice.

We were disappointed to find the pool was closed upon arrival.

It was nice! Sauna & hot tub available!

We stayed here for the weekend while in town for the football game. Great location! Close to everything. On-site restaurant & bar were perfect. Good food. GREAT servers and staff!! Amazing free breakfast. Cozy outdoor firepit area. Daily “happy hour” at bar. This will be our new “go to” spot for future Knoxville visits. Highly recommend.

was told pool was broken and it wasn't fixed

Great hotel with full bar and restaurant. Excellent breakfast that's included with price. Spacious rooms and fast internet.

The hotel was beautiful everything was in great condition in my room. Loved that they tvs said my name, always a great touch. Elevators were quick. My only complaint is that I wasn't given any notice that the pool and hot tub weren't working because that's the main reason I chose this hotel. So bummer but still a very nice place.

Excellent and kind staff. Breakfast buffet was very good and complimentary cocktail hour was fun. Room was clean and bedding was comfy. Would definitely stay again. Only complaint we had is the music at the buffet was set so loud in the cooking area we couldn’t escape it anywhere we sat. Not interested in a gospel dance party at 7:30am.

all of the above indicated . love the made to order breakfast selections. fire pits were burning. nice all around .

A very nice, interesting hotel easy parking, friendly staff. The only complaint is it needs an updated pool and spa – and they were kind of dated. Also, the Buffay could’ve been a little better.

Room had not been vacuumed there was used tissue and eye contacts on the floor in the bathroom. They were there our full stay. Trash was not emptied on two of the days during our stay.

I am a Facilities professional, so I noticed that the bathroom floor cleaning needs improvement. As I entered the bathroom in my Room 401, there was dried urine in front of the toilet on the floor that had not been properly mopped. The rest of my stay was very good.

The hotel was spotless and extremely quiet. The staff were very friendly and conscientious. The free breakfast buffet was excellent with everything hot and well-prepared. It was a very convenient and comfortable stay while visiting family in a nearby health care facility.

Spots in the ceiling near the entrance and accumulated dust on vent cover.

Almost everything was good until we got to our room to shower and notice a dirty washcloth hanging on the shower and already used dry bar of soap inside the the shower which means it wasn’t cleaned. Which was very bothersome for the price of the room that was paid. The staff did come and clean the shower after I called but I expected that being that it was an inconvenience to be rectified better or differently. Overall the staff was very friendly and the facility smelled amazing.

Front office evening we arrived was excellent. Bathroom was not cleaned well, floors were dirty. Furniture was old and dirty but beds were very good.

Very clean, spacious rooms and friendly associates.

Our 2 night stay was good overall. However, our room was not cleaned and restocked with clean towels, etc. after our first night. I had to go get clean towels from the downstairs lobby. Not receiving a visit from housekeeping also led to an overflow of trash in our room. This was disappointing & unusual for Embassy Suites.

The customer service of the staff was great. The only thing that I think needs to improve is the cleanliness. I went into the closet to hang up some clothes and it was super dusty. I think they don’t really put much care to it since not everybody uses it. Also, I hung my towel on the bathroom hook and it fell off. Other than that everything was great.

Great stay at Embassy Suites as usual! The room was clean & comfortable & breakfast was very good.

Easy check in. Both my husband and I were shocked by how well we slept. That never happens in hotels for us. There were some tears in furniture but overall would stay here again.

We were concerned that the interstate traffic noise would be loud and disturbing, but we heard nothing at all. Noise barriers were most effective.

View is semi trucks but otherwise good

The rooms were very spacious and nice. The dining / breakfast situation was weird and directions were not clear. Most TV channels were spotty. The road noise was very loud.

All associates were very nice. Hotel was at capacity but it stayed quiet and peaceful. Also very comfortable beds.

The common areas are modern and comfortable and the staff outstanding. The rep at arrival was inviting, helpful and informative with a warm smile and James at the morning omelet station might be the friendliest person we met on our ride through Tennessee. My only frown would be the furnishings in our room (411). The sofa not has zero support but a large stain on the cushion. We took the spare blanket out to use as a cover and that had a stain. Both the chair and ottoman have thread bare spots. The condition of the furniture would be expected at Motel 6 but not an embassy suites.

Nice property. No complaints other than the nightstand drawer in the room kept sliding open which was annoying. Great hotel.

Very clean, spacious rooms and friendly associates.

Room was very nice, bed was comfortable but the air conditioning was quiet loud.

Towel bar instantly fell off wall. Door between the bedroom and the bathroom would not stay secured without something forced up against it, which was a privacy issue. The air conditioner was incredibly loud and disrupted all of our sleep. We had to turn it off to sleep and it got pretty hot. The breakfast was excellent and the service downstairs at breakfast was incredible. The best were very comfortable. The layout of the room was good for trapping family.

Nice lobby and eating area. Our room was not ready at check in time so we waited in lobby for about 45 min until it was. Pool was ok. Room was nice.

Excellent stay. Stay super friendly and accommodating to our requests. Breakfast was awesome.

The front desk staff was rude. The shampoo, conditioner, etc was poor. Stay at the Drury Inn down the street. It's much nicer.

Very nice and fantastic staff. Kitchen breakfast crew were a good time and friendly as all. Kayla the waitress was sweet and beyond helpful. We rolled in late and asked if we could get a bite before the kitchen closed and without a second thought said you vetter believe it. Every person that worked there was fantastic and the guests were all great because of it.

Our stay was AMAZING! Knoxville is a boring city, but the hotel made up for it. The staff was OUTSTANDING from check in to the bar and the breakfast staff. If we ever had to stop through again, we’d definitely stay again!

Rooms were not very clean. Stains on the walls everywhere. Bathroom had previous customers contacts laying in the floor where they have not cleaned well. Hair in the shower. Just overall felt dirty. The icing on the cake was the AWFUL customer service we received. We asked Ermie about checking out a day early and she said yes that would be no problem as long as it’s by 11:00 and we would be refunded our last nights stay. When trying to check out Jordan informed us we would to call Expedia because that’s who the booking was through to receive our refund. After leaving the hotel we called and Expedia called the hotel to get confirmation of earlier check out. The manager Briana DENIED our 1 day early refund after 2 employees told us we would receive a refund and to called. She then said she doesn’t know why the employees would tell us that because that isn’t their policy. Half our party had already left to go home because we were told otherwise. Briana was a coward and refuses to come out of her office where she told me she was going to look into this further once I drove 30 minutes round trip back to talk to her directly because she conveniently wasn’t available to talk over the phone. She refused to come out and speak to me and told Jordan, her front desk, that she was in a food meeting and wasn’t coming out that her decision had been made. After asking repeatedly to speak to her Jordan called the cops which I agreed was a good idea to hopefully be able to get Brianna to come

Excellent customer service! Excellent service staff! Excellent dining amenities! Very Clean rooms!

Every employee we encountered blew out minds with unbelievable courtesy and friendliness. Kind and helpful, that's how we would describe the staff. Do yourself a favor and stay here.

The staff is excellent, especially in the lounge and restaurant!

Beautiful property! I loved everything about it except to check in girl. She answered the phone and continued talking during my check-in instead of putting the person on hold. Basically just. I got no information at all about the happy hour time for the free breakfast. I think she should’ve given me all of that information as she did everyone else

Great place to stay number one reason Chesapeake’s across the street

Favorite hotel when going to Tennessee football games

Awesome staff. Awesome property. Convenient to the interstate for travelers. Car dealerships and storage lots all around so it's not the greatest location but the good news is that you really don't have to leave property if you don't want to leave the property you don't have to. There are plenty of good restaurants around for meals.

Excellent location, staff were very welcoming

Great property and location in West Knoxville. Breakfast buffet is top notch.

View is semi trucks but otherwise good

Great place to stay right off the highway

The rooms were very spacious and nice. The dining / breakfast situation was weird and directions were not clear. Most TV channels were spotty. The road noise was very loud.

When I asked the front desk if there was a restaurant within walking distance to the hotel they said they would give me a list and the menu for the lobby restaurant. I came to learn from the business I was meeting with that a great seafood restaurant was right across the street that the hotel didn’t offer up. Very remote & industrial area hard to get an Uber or taxi.

Our favorite hotel when going to Tennessee football games!

Excellent stay. Stay super friendly and accommodating to our requests. Breakfast was awesome.

This was my first stay at ES. The property was impressive. I'm not goofing to marks because the breakfast closed early, and that was one of our reasons for choosing this property.

We stayed here for the weekend while in town for the football game. Great location! Close to everything. On-site restaurant & bar were perfect. Good food. GREAT servers and staff!! Amazing free breakfast. Cozy outdoor firepit area. Daily “happy hour” at bar. This will be our new “go to” spot for future Knoxville visits. Highly recommend.

Our first night we ordered room service, my 8oz steak was 4oz of fat, and my fries were cold. Second night we went down to the hot tub, which was not clean and barely warm. The water pressure in the shower was nonexistent, and the TV was in a position on the wall that made it unviewable from either the couch, or bed with not ability to swivel, and no movies or streaming services available. We stayed at a Holiday Inn Express earlier in the week that was half the price, and twice as nice.

Great property and location in West Knoxville. Breakfast buffet is top notch.

I enjoyed staying at this property. The housekeeping staff did a good job at keeping the property clean. Happy hour downstairs is a must and the dinning options wasnt bad either. Only complaint was one of the waitresses automatically added gratuity to my dinner without telling me and when i added my gratuity she came out with well enough. Other than that the staff was helpful and friendly

Great hotel with full bar and restaurant. Excellent breakfast that's included with price. Spacious rooms and fast internet.

Excellent and kind staff. Breakfast buffet was very good and complimentary cocktail hour was fun. Room was clean and bedding was comfy. Would definitely stay again. Only complaint we had is the music at the buffet was set so loud in the cooking area we couldn’t escape it anywhere we sat. Not interested in a gospel dance party at 7:30am.

Terrific high end property. Very quiet room with excellent room darkening draperies. Very comfortable with an ideal room arrangement. Nice bar on main floor for those special refreshments in the evening. Full service breakfast with made to order eggs or omelets.

Breakfast was free and excellent! Best hotel breakfast!