Name: Homewood Suites by Hilton Carle Place - Garden City, NY
Address: 40 Westbury Ave, Carle Place, New York, United States of America, Carle Place, New York, US
Price range: US$168–US$468 per night
Rating: 8.15

What guests think

At Homewood Suites by Hilton Carle Place - Garden City, NY, travelers often highlight spacious suites with full kitchens, a convenient location near shopping and highways, and generally friendly staff, but note mixed housekeeping, maintenance issues, and occasional noise.

Facilities like the pool, gym, and lobby social hour draw praise, though guests report the pool can be cold or unavailable and that a hot tub is not present despite some descriptions. Complimentary breakfast ranges from plentiful and tasty to underwhelming, and many reviewers were surprised by added parking fees. Expect roomy, apartment-style stays in a handy spot, with quality that can vary by room and date.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool and gym are appreciated, and the weekday social hour is a plus. Recurring issues include a cold or occasionally unavailable pool, no hot tub despite some listings, intermittent internet/TV problems, and a newly enforced paid parking policy that many found unexpected.

Related guest reviews

4

James K

2 May 2025

·

Stayed 1 night

There is an extra charge for parking in an area of suburban shopping malls and free parking. Ridiculous! This was not indicated on Expedia. I would have booked elsewhere.

4

Michael

9 Jul 2025

·

Stayed 1 night

After greeting the person at the front desk in a friendly manner, he simply asked for my drivers license and credit card, and couldn't bother to get off his fat ass. What's happened to Hilton?? Why would they put someone at the front desk who acts like he's working at an auto parts store? The room was fine, except they had the dishwasher running for our first two hours (we checked in at 5:30, so had to endure the loud noise of it until 7:30). Tried the pool: in addition to being super cold, they have some crazy policy where you have to go to the front desk, sign a waiver, and then you can't even access it from the courtyard. So, forget the poolside BBQ experience. Overall, this place is not worth it.

6

Diana

16 Oct 2025

·

Stayed 1 night

Specifically picked for the pool-it wasn’t working. The guy working the front desk was not friendly-he was very unenthusiastic about his job and helping the people approaching the desk for check ins and such.

8

Arturo

27 Mar 2025

·

Stayed 3 nights

Be aware that parking is not free in this property.

10

Ashley

2 Mar 2024

·

Stayed 1 night

Amazing hotel with great amenities!! Staff was so polite and helpful, the hotel was super clean and modern. Breakfast was great and everyday during the week they offer free beer, wine and snacks for the guests. If you forgot anything out need a snack you don’t have to go far because there’s a little shop right in the lobby. Hilton never disappoints!!

10

Jasmine Lysanne

15 Dec 2024

·

Stayed 7 nights

Indoor gym and pool were great. My son would have liked to have had access to an indoor basketball hoop.

8

jorge

16 Dec 2024

·

Stayed 2 nights

Very clean, updated, safe area, good food options, electric car chargers, breakfast included and parking. If you need a room with a kitchen, this is the place! Jorge Robles. Puerto Rico.

6

Eduardo

10 May 2025

·

Stayed 2 nights

Did not appreciate the new parking fee.

4

Lisa

7 Aug 2025

·

Stayed 2 nights

Bugs everywhere flies or nats, linen dirty, staff rude, no hot tub, pool dirty and cold

10

amy

19 Jan 2025

·

Stayed 2 nights

Beautiful well appointed room .. busy area surrounding hotel but everything is within a quick 5 minute drive ! Nice pool and exercise room also. Breakfast has a lot of options for everyone !!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many describe rooms and common areas as very clean, while others report fruit flies or roaches, musty odors, stained linens, and maintenance-related grime or leaks. Housekeeping consistency varies across stays.

Related guest reviews

2

Catalina

11 Nov 2024

·

Stayed 1 night

Bathroom leaking water from ceiling. Nasty and disgusting

4

Jonathan

26 Mar 2025

·

Stayed 5 nights

First impressions are everything and when I entered the hotel I felt like I was bothering the person to do their job. We were not greeted, we were not given a response after saying thank you. I searched for a hotel with free parking and when I arrived I was told I had to pay for parking. I had to ask for the price of water before being given a "welcome" bag with 2 bottles of water. Once again I said thank you and no reply. The pictures of the room on the website were beautiful, unfortunately the room was not, the dishwasher had better days, the cabinets had seen better days. The cleaners should be written up or given bleach for the mildew in the shower. Never again will I stay at this hotel. Kayla was trying to make it right but unfortunately she was off when I was available.

6

Bethany

27 Apr 2025

·

Stayed 2 nights

There was dirt in the corners. The floor was sticky. There was a large broken piece of wood under the vanity that was dangling under and there was dirt and chunks of wood in the corners there. The sheets had stains and the pillows were worn out

8

Tanya

9 Jul 2025

·

Stayed 1 night

I’ve stayed at this hotel a few times and always appreciate the convenience of the location. The rooms are large and spacious. Unfortunately, our room this stay had a lot of fruit flies in it which was disappointing. When we told the front desk, they said they would tell the house keeping staff for their next scheduled cleaning. I also had booked a room with two queen beds and upon arrival I was told we were moved to a room with one king bed and a pull out sofa. When I said that I wish I had been notified of the change in advance, the front desk staff said they couldn’t notify me because I booked through a third-party site. Like I said, I have stayed here a few times and this stay was just good/okay when it is usually excellent.

10

Gabe

13 Oct 2024

·

Stayed 1 night

Very clean and up to date. Plenty of ammenties w/easy access.

2

Elba

12 Jul 2025

·

Stayed 4 nights

This was one of the worst stays I’ve had. After staying one night the roaches started coming out. After complaining to the front desk, they reassured us that we would be moved to another room. I advised I would be out for the day and they again assured us that the other room would be available for us when we returned. When we returned the room was booked to someone else and they did not have anything that would accommodate my elderly parents, kids and dogs. The manager did not hold the room for us leaving us to scramble to move to another hotel. I’ve been waiting since Tuesday to hear back from a manager. No one has reached out. Expedia is trying to reach out so that we get a refund and they are getting the run around. I will be emailing corporate as well as disputing the charges on my credit card. Deplorable service and cleanliness.

2

Kelli

13 Oct 2023

·

Stayed 3 nights

If you like someone's old Chinese takeout food left in your room, leaking water from the floor above, having to move rooms in the middle of the night, the water turned off and no access to water in your room for a day or able to flush the toilet and German Roaches then this is the hotel for you. I must add that the GM Paul is a Gem. Never again will I stay here.

10

Sarah

13 Oct 2024

·

Stayed 2 nights

Very clean

4

Lisa

7 Aug 2025

·

Stayed 2 nights

Bugs everywhere flies or nats, linen dirty, staff rude, no hot tub, pool dirty and cold

8

Jacob

5 Aug 2024

·

Stayed 2 nights

Stay was decent. It was quiet and convenient, which were our main priorities. However, the room was not very clean. Upon entry into our room, we were hit was a strong musty / mildew odor. The cabinets, corners of grout and other nooks and crannies all had some sort of dirtiness. There were a couple stray body hairs, a Bobby pin, mold, chipping of wood / peeling of veneers, etc. The surfaces, bed, linens, common areas and frequently touched surfaces were all clean. I do not think the “average person” would notice as much as I did, only because I’m self-admittedly a germ-a-phoebe. Another complaint is the mattress. It was a sagging spring mattress that was difficult to get comfortable on. It seemed like it needed to be replaced. Other than the mattress and minor dirtiness in the room, it was a decent stay. The breakfast was good, staff was friendly, building was nice, and so on. I would stay again in hopes of a cleaner (and not as moisture affected) room.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with full kitchens and layouts suited to families and longer stays. Downsides include noise from floors above, some worn furnishings, occasional HVAC or hot water fluctuations, and sporadic TV/cable issues.

Related guest reviews

6

Jennifer

18 Jun 2024

·

Stayed 3 nights

We heard every step the people above us took. Liked the vinyl floors for cleanliness, but I suspect that is what makes it so loud.

6

Michael

5 Jan 2025

·

Stayed 9 nights

Not so great. The water temperature in the room fluctuated between ice cold and Luke warm. So after a day out in the cold weather, we would come back to the hotel and have a Luke warm/ice cold shower. The hotel could give us no explanation or solution. Instead, they gave us a refund for 4 days.

10

Emma

13 May 2023

·

Stayed 2 nights

It was nice. It had a nice kitchen with a full fridge/freeze, a microwave, dishes, toaster, and even a dishwasher!

6

sean

3 Feb 2024

·

Stayed 1 night

The room was cold. The fan would not shut off. On this night it was 37 degrees out side. Need to update rooms.

10

Lucia

19 Jul 2025

·

Stayed 5 nights

The room was spacious, clean and very efficient. I would definitely go back!

6

Michael

4 Dec 2023

·

Stayed 3 nights

Nothing to write home about at this place. Clean bed, clean shower, and pretty spacious. That’s about all it had going for it. Had a 2 bedroom suite on the 2nd floor, and you could literally hear the conversations from the guests above us. You can hear every step, every flush of the toilet, can even hear when they turn on the shower. Super poor sound barriers between the floors. Also, the hotel I believe was recently renovated by the looks of the pictures, but it REALLY needs a lot of TLC. For a newly renovated hotel, the bathroom vanity looked 20 years old, along with kitchen cabinets. Paint chipping everywhere, just cosmetic things. Add those to the noise you hear from your upstairs neighbor, and I’d be looking to stay elsewhere.

8

Brigide

5 Jan 2023

·

Stayed 19,357 nights

Nice clean rooms.Most cable channels not working.Told in process of updating the system

10

Julie

25 Sept 2023

·

Stayed 1 night

Big, clean rooms and a friendly staff. Decent equipment in the fitness center (though you need a key card - my digital key didn't work there). Nice to have a fridge and microwave as well :)

10

Nicola

18 Jun 2025

·

Stayed 2 nights

Room was spacious and neat. Really loved the full sized refrigerator and kitchen accommodations. Breakfast was great. Didn't like having to pay for parking but enjoyed my stay.

6

Desiree

1 Apr 2024

·

Stayed 2 nights

The room floors were so thin. I could hear every movement from the guests above me. Some of the furniture had done wear to it. Mattress was pretty stiff and the pillows were thin. Breakfast was decent with options.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service ranges from warm, accommodating teams and smooth check-ins to reports of delayed room readiness, unhelpful or dismissive responses, unaddressed noise complaints, and room-type changes without notice. Several guests praised individual staff, while others struggled to reach managers or get timely resolutions.

Related guest reviews

4

Michael

9 Jul 2025

·

Stayed 1 night

After greeting the person at the front desk in a friendly manner, he simply asked for my drivers license and credit card, and couldn't bother to get off his fat ass. What's happened to Hilton?? Why would they put someone at the front desk who acts like he's working at an auto parts store? The room was fine, except they had the dishwasher running for our first two hours (we checked in at 5:30, so had to endure the loud noise of it until 7:30). Tried the pool: in addition to being super cold, they have some crazy policy where you have to go to the front desk, sign a waiver, and then you can't even access it from the courtyard. So, forget the poolside BBQ experience. Overall, this place is not worth it.

10

Maneesh

3 Jul 2025

·

Stayed 2 nights

Fantastic stay at Homewood Suites! luxurious room, and great amenities. The staff was attentive, and the location was perfect. Arrived almost 30 minutes earlier than check-in time, but the fromt office arranged the check-in immediately! Check-out was also smooth & fast! Highly recommend—will definitely return!

2

Kristen

29 Sept 2024

·

Stayed 1 night

If you are considering this hotel and you have anywhere to be on a schedule or expect to check in early, on time, or within hours of on time, rethink your choice. Guaranteed check-in is 3pm. We called multiple times to inquire about an early check-in which we knew was not guaranteed. However, we were traveling from out of state with an infant and small child and had a wedding to get to. I was told to call the morning of to check availability. Morning of we called as instructed and were told we would be able to check in at 2. On arrival, we were told the earliest the room would be ready would be 3:30. Again, guaranteed check in is at 3. I mentioned this was not going to work as we had to leave for a wedding. We were repetitively told the room would be ready in 20 minutes over and over again. At 5:45pm, there still was no room available. Room was finally available at 6pm. An absolute nightmare for a family with two young children to be stuck waiting in an unclean hotel lobby for 4 hours. At the very least, honest communication would have been appreciated as clearly the room was not being cleaned when we were told it was at 2:15 or multiple times thereafter. General manager is not reachable on weekends so be forewarned.

4

Paul

25 Jun 2025

·

Stayed 1 night

I requested well in advance for two things only one was granted , no connecting rooms but I asked not to be near an elevator but I was in a room near an elevator and laundry room. I forgot to put on my door knob Do Not Disturb and I received a few Knocks at my Door at 8:15 am when checking out is at 11am , I complained to The General Manager he said it was my fault for not putting the do not disturb sign and I have stayed at Many Hotels in my Life and no one has ever knocked at my door and he said in His Thirty years as a Hotel Manager he has Always Done This in order to clean the rooms. He needs to show a little bit of sympathy with his Guests and he could had apologized and still said what he needed to say. His tone was Not Professional!

10

Ricardo

29 Apr 2025

·

Stayed 3 nights

Staff was great from checking in to checking out

4

Tiffany

26 Dec 2024

·

Stayed 2 nights

Very disappointed. I’ve been coming to this property for several years. I will say that it is still very clean and up to date. However, customer service and breakfast are lacking. Was put in the wrong room to start- not a big deal- was moved immediately. Both Friday night and Saturday night there was a large event happening on the 3rd floor directly below my room until after 10pm- extremely loud music with a dj and everything. I called the front desk and they would ignore me, hang up on me or not answer at all. The music was so loud it was shaking and thumping in my room. The breakfast options were very slim and not very good. I doubt I will return which is a shame- it’s a great location and a clean hotel.

10

Sherrydon

28 Apr 2024

·

Stayed 2 nights

We were travel weary after a long flight for SoCal to attend a funeral. Kaylah (sp?) went above and beyond to help us get access to, and settled into, our immaculate and comfortable suite, so that we could get some much needed rest. Great customer service, kind, hospitable staff, clean and comfortable accommodations. Can't reasonably ask for more. Thank you Homewood Carle Place. (S.A.)

10

mark jan

18 May 2024

·

Stayed 8 nights

Great hotel and staff. Been staying here every time I visit NY

10

Derek

26 Aug 2025

·

Stayed 8 nights

The property was very clean, and the receptionists were excellent and very friendly. They engaged in conversations and offered directions and solutions to common issues. I felt that they went far beyond what is expected. Warm greeting upon first entering the hotel.

2

wade

9 Nov 2025

·

Stayed 2 nights

I could not go last minute so when my wife and kids tried to check in, they wouldn't let them because their name was not on the reservation. I went on Hotels.com and changed it to my wife's name immediately and the rude "manager" said she didn't see it updated. I sent my wife the new email with her name as well as pictures showing her name and the manager still wouldn't let them check in! She put me on hold and came back to say she spoke with the "highest authority" and they said no. I then asked if I could speak with that "authority" and she turns around and says that she is the manager and there is no higher authority. My wife said she saw the lady put me on hold and do nothing for 5 minutes before coming back to me. I then asked her if she could refresh her browser to see if the name shows and she kept interrupting before I could finish a sentence saying there's nothing else she can do. I then asked her if she was enjoying being so rude and having this "power" and she hung up on me. She then told my wife to leave the hotel because "your husband was being abusive" !!! Then Hotels.com agents were trying to call her and she kept hanging up on them! I have the screenshots of the chart with hotels.com. Hilton Honors talked to her and she lied saying my wife was being abusive! My wife is not that type of person. This whole thing was extremely frustrating and now Hotels.com is still trying to charge me even though we didn't stay there! My wife had to find another hotel!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient base near Roosevelt Field Mall, Hofstra University, shops, restaurants, highways, and the LIRR; many consider the area safe. Several note beaches and airports are an easy drive.

Related guest reviews

10

Desiree

20 Dec 2024

·

Stayed 2 nights

Close to everything!!!!

10

Chris

30 Mar 2025

·

Stayed 1 night

Good location. Nice staff.

8

Jasmine

12 Jan 2025

·

Stayed 2 nights

Check was quick and easy. Rooms were nice and clean. Place was only twenty minutes from the airport

8

Denise

4 Feb 2025

·

Stayed 2 nights

From check in to check out, our experience was nothing short of amazing. The location is 2 lights away from the Roosevelt mall which is a beautiful mall. Dining and shopping around the corner from the hotel also very nice. This is my second time staying at this hotel and it’s awesome!

10

Maria

25 Aug 2025

·

Stayed 4 nights

Very nice hotel to stay with family. We dropped off our daughter at University 12 minutes away with easy access. Felt very safe.

10

Michaele

7 Aug 2023

·

Stayed 1 night

Room was excellent, check-in was quick and painless and the hotel has a very reasonable incidentals deposit. Convenient location for commuting to my work site, parking lot was a bit crowded but driving around the building you can definitely find something. Exterior was well lit at night and felt safe enough to walk to my vehicle without having to check over my shoulder.

10

Ted

6 Sept 2023

·

Stayed 2 nights

Near Hofstra Our go to place

10

Joshuah

20 Mar 2023

·

Stayed 4 nights

20 minute walk to the LIRR. Walking distance from fast food and grocery. Our first visit to New york was a great experience, great hotel choice! Would stay with them again!

10

amy

19 Jan 2025

·

Stayed 2 nights

Beautiful well appointed room .. busy area surrounding hotel but everything is within a quick 5 minute drive ! Nice pool and exercise room also. Breakfast has a lot of options for everyone !!

10

Kimberly

31 Aug 2023

·

Stayed 1 night

Very convenient, close to Hofstra. Easy check in process. Friendly staff.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast quality is inconsistent—many found it generous or excellent, while others reported cold or limited items and slow replenishment; the waffle station is not always available. There is no on-site restaurant, but a weekday evening social with snacks and drinks is offered.

Related guest reviews

2

Bessy

22 Apr 2024

·

Stayed 2 nights

Breakfast each morning was terrible and needed to keep asking if there was more coming out as other guests were taking Togo containers full of food after eating depleating all of served food. Help stated there was no more food to be brought out or smaller portions being brought out. We have 3 children and travel with no problems and look forward to the breakfast at the hotel and family time. This was impacted as my kids and were not able to eat a meal due to this. We don’t care about us eating but only the kids. This really impacted the stay and made it harder in us as we are on vacation to give them the best experiences ☹️😞

10

Barbara

15 May 2024

·

Stayed 1 night

We stayed here for one night. Property was nice and clean. We got to breakfast about 15 minutes before closing and there wasn’t much left so get there early.

6

Krishna

24 Mar 2025

·

Stayed 3 nights

Please note that there is no hot tub, although this is specified in several descriptions of the hotel. Additionally, the buffet breakfast is disappointing - food was not kept warm, and seemed to be lacking in selection. For example, on a Saturday morning, the waffle machine was not available, although had been set up previously for Thursday & Friday. Finally, a staff member at Check In was very unengaged, and made me feel that I was encroaching on their time. Perhaps having a bad day, but it was very obvious that they were not interested in being customer-friendly.

10

Heidi

25 Mar 2025

·

Stayed 1 night

Great breakfast, clean.

6

Jillian

19 Jun 2024

·

Stayed 1 night

Good for 1 night. Breakfast was limited

10

Chris

12 Jul 2025

·

Stayed 9 nights

We have stayed here for extended vacations - with our grandchildren - numerous times and have always had a great experience. The kids refer to this place as “our hotel”. The hotel is very clean, quiet, the employees are friendly, has a great breakfast (something for everyone….and that coming from someone who eats low carb), great location - with ALL the stores you would ever need close by. The pool is great (huge bonus for the kids & papa). The kitchenette with a full size fridge and stove is a huge money saver while vacationing with children. The kids love being able to grab a healthy snack or freeze pop from the fridge or cabinets. I love being able to cook dinners and prepare lunch for a day at the beach.

10

Allison

8 Aug 2024

·

Stayed 1 night

Enjoy my one night stay,complimentary breakfast was excellent.

4

Brett

14 Aug 2024

·

Stayed 3 nights

The room staff was good. The Hotel had no internet service on Friday 8/924 and 8/10/ 24 only came on 8/11/24, Lights were flickering. Breakfast was terrible and limited, the oranges looked as if they were not fit for human consumption. First time at this brand would not recommend.

10

Adrienne

25 Sept 2023

·

Stayed 4 nights

Breakfast was good. Friendly staff. Property was clean and taken care off

10

Dayana

31 Mar 2024

·

Stayed 1 night

Great breakfast buffet

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$172
February	US$180
March	US$239
April	US$260
May	US$290
June	US$328
July	US$296
August	US$286
September	US$382
October	US$278
November	US$253
December	US$229

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $309	17 $328	18 $346	19 $354
20 $185	21 $207	22 $215	23 $215	24 $340	25 $433	26 $394
27 $178	28 $200	29 $215	30 $215

Su	Mo	Tu	We	Th	Fr	Sa
				1 $202	2 $282	3 $279
4 $168	5 $222	6 $210	7 $208	8 $210	9 $297	10
11 $208	12 $222	13 $244	14 $243	15 $220	16 $371	17 $367
18 $206	19 $222	20 $245	21 $245	22 $222	23 $371	24 $468
25 $208	26 $222	27 $244	28 $244	29 $221	30 $245	31 $249

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Bathtub (Mobility Hearing)

Suite, 1 King Bed

Studio, 1 King Bed, Accessible, Bathtub (Mobility Hearing)

Premium Studio, 1 King Bed

Premium Room, 1 King Bed (Mobility & Hearing, Roll-In Shower)

Suite, 1 King Bed, Bathtub (Mobility Hearing)

Suite, 2 Bedrooms

Suite, Accessible, Bathtub (Mobility Hearing)

Studio Suite, 1 King Bed

Suite, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Homewood Suites by Hilton Carle Place - Garden City, NY

Have a question?

Considering this hotel for your Carle Place trip?

Prices for upcoming dates