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Piedra de Agua Palenque


Amenities

  • Parking

  • Airport shuttle

  • Swimming pool

  • Non-Smoking Rooms

  • Tour Desk

  • Housekeeping

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Property description

Relax at the full-service spa, where you can enjoy massages and facials. You can take advantage of recreational amenities such as an outdoor pool and a hot tub. This hotel also features complimentary wireless internet access, gift shops/new...
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Piedra de Agua Palenque draws travelers with its tranquil jungle setting and friendly staff, earning many warm reviews, while feedback also highlights mixed maintenance and value perceptions, occasional service lapses, and room comfort issues like humidity or beds.

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Facilities

Mixed

Cleanliness

Mixed

Rooms

Mixed

Service

Friendly

Location

Quiet

Dining

Unknown

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6

Julio

EXP-logo

9 Nov 2025

·

Stayed 2 nights

Room was extremely humid. Bathtub takes hours to fill with warm water because the watwr heater is too small. Main jacuzzi didn’t work and the bed was unstable and made SO much noise. Most certainly doesn’t feel like a “5 star hotel” as described in google.
Room was extremely humid. Bathtub takes hours to fill with warm water because the watwr heater is too small. Main jacuzzi didn’t work and the bed was unstable and made SO much noise. Most certainly doesn’t feel like a “5 star hotel” as described in google.

10

Arnold

EXP-logo

1 Jan 2024

·

Stayed 3 nights

We like it for been in the jungle and close to the main street that take you to palenque ruins.
We like it for been in the jungle and close to the main street that take you to palenque ruins.

10

Nesthor

EXP-logo

11 Jul 2023

·

Stayed 1 night

A great option to stay in Mérida downtown, walkable, great service, friendly staff and cute historical vintage building. Loved it!!
A great option to stay in Mérida downtown, walkable, great service, friendly staff and cute historical vintage building. Loved it!!

8

Jean-Christian

EXP-logo

1 Feb 2023

·

Stayed 2 nights

The staff is super nice and the property charming, out of the way, and local.
The staff is super nice and the property charming, out of the way, and local.

10

Samanta

EXP-logo

23 Dec 2022

·

Stayed 19,348 nights

Amazing location, friendly staff, clean and cozy boutique hotel. Would def go back again
Amazing location, friendly staff, clean and cozy boutique hotel. Would def go back again

Km 2.5 Zona Arqueologica de Palenque, Carretera a las Ruinas, Palenque, Chiapas, Mexico

Location

Located in Palenque, Piedra de Agua Hotel Boutique Palenque is in a national park, a 4-minute drive from Museo de Sitio Palenque and 5 minutes from El Panchán. This spa hotel is 2.7 mi (4.3 km) from Palenque Archaeological Zone and 2.8 mi (4.6 km) from Museo Del Textil.

Palenque National Park(1.1 Miles)

El Panchán(2.3 Miles)

Museo de Sitio Palenque(2.3 Miles)

Palenque Archaeological Zone(2.7 Miles)

Museo Del Textil(2.9 Miles)

Misol-Ha Waterfalls(5.8 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

Check-in from 15:00

Before 12:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Yes, free self-parking is available on-site, although it is limited.


Continental breakfasts are available daily from 7:30 AM to 11:00 AM for a fee of approximately MXN 150 for adults and children.


Yes, pets are allowed in specific rooms only, with a pet fee of MXN 500 per pet, per stay. Service animals are exempt from fees.


Check-in is at 3:00 PM and check-out is at 12:00 PM. Late check-out is available for a fee of MXN 200, subject to availability.


Yes, a roundtrip airport shuttle is available for a surcharge of MXN 80 per vehicle (one-way, maximum occupancy 4). Guests must contact the property with arrival details before travel.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and bathrooms. Additional details on specific accessibility features can be confirmed directly with the hotel.


The property is located in Palenque, approximately 2.7 miles (4.3 km) from the Palenque Archaeological Zone and 1.1 miles (1.8 km) from Palenque National Park. It is also a short drive from Museo de Sitio Palenque and El Panchán.


Yes, there is an outdoor swimming pool available, with access from 7 AM to 8 PM. The pool is seasonal.


Children are welcome at the property. The minimum age for children to stay for free is not specified, but typically children under a certain age can stay without charge when accompanied by an adult.


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