What are the check-in and check-out times?

Check-in is from 15:00 until 23:59, and check-out is at 11:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

What is the hotel's location in relation to nearby attractions?

The hotel is located in Sunset Park, Brooklyn, just 0.3 km from Sunset Park, 1.2 km from New York Harbor, and 1.8 km from Prospect Park. It is also 4.3 km from Barclays Center Brooklyn and 6 km from Brooklyn Bridge.

Are children allowed to stay at the hotel?

Children are allowed at the hotel, but specific age policies for free stays are not specified.

Phoenix Hotel Brooklyn Sunset Park

Average nightly price at Phoenix Hotel Brooklyn Sunset Park by month, last 12 months (USD)
Month	Average price
January	$115
February	$102
March	$102
April	$113
May	$120
June	$152
July	$131
August	$112
September	$182
October	$141
November	$132
December	$154

What guests think

At Phoenix Hotel Brooklyn Sunset Park, reviews are mixed: guests like the convenient location and some friendly staff, but raise ongoing concerns about cleanliness, noise, maintenance, and limited amenities, including frequent elevator issues and inconsistent Wi-Fi or TV.

Several guests report dirty rooms, strong odors, pests (including roaches and a bed bug report), and stained linens, though a few said their rooms were clean. Noise from hallways, thin doors and windows, and late-night activity affects sleep for multiple reviewers, while others found it quiet. Renovation periods, scarce parking, and missing basics like ice or stocked toiletries also come up, and service ranges from very friendly to unhelpful. Overall, expect a simple, budget-minded stay with uneven quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel limited: guests report frequent elevator outages and stays during renovation. Several mention no ice, scarce first-come parking, and internet/TV not working.

Related guest reviews

4

Roberto

Aug 12, 2025

·

Stayed 1 night

The internet doesn't work and neither does the television that my stay was very boring since I couldn't distract my mind, Apart from that, the space in the room is too small for the big bed, it hit my legs twice on a table badly located in the little space.

2

mijin

Sep 19, 2024

·

Stayed 4 nights

There is an elevator here, but they have put tape on the door and said it is under repair, so customers are using the emergency exit. However, I saw that the employees are using the elevator. We followed them, avoided the tape, and used the elevator, and everything worked fine. This place prioritizes their own convenience over the customers', which is really unfair.

2

Gavin

Sep 20, 2024

·

Stayed 2 nights

5th floor room and the elevator was out. No notice of this when booking. Also a breakfast was promised but nowhere to be found

10

Anita

May 28, 2025

·

Stayed 1 night

The property was under renovation at the time of my stay a little uncomfortable with the banging and the lack of hot water other than it was ok

8

April

May 19, 2025

·

Stayed 1 night

No washclothes nor body soap in the shower. No ice available. Parking is scarce. But our room was clean and comfortable.

4

Donald

Jul 17, 2024

·

Stayed 1 night

Elevator was out of order and I had to walk up to the 3rd floor. They should have discounted the room since I was required to walk up to the third floor. Halls are very noisy cause all doors slam.

6

shayla

Aug 10, 2025

·

Stayed 1 night

Parking is first come first serve, we lucked out! Very low key hotel, not always a staff at front desk. Did the job for the night. The pull out beds are twin size which threw us off. Only one elevator for the facility. But the subway was a short walk away.

2

Irving

Sep 19, 2024

·

Stayed 3 nights

The bathroom was dirty there was mold growing around the shower. The elevator was not working. We were not allowed to use it although we are handicap and had no way reservations so we’re forced to stay in this dump. The towels were dingy. The linen had holes and stains. The floors were chopped up and also dirty.

8

Anita

Jun 21, 2025

·

Stayed 1 night

It was under construction at the time of my stay we had no television due to poor internet connection.

4

Michelle

Aug 25, 2024

·

Stayed 1 night

There is no elevators ! We had to walk 6 flights of stairs !!!

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews often cite dirty rooms and bathrooms, stained or dingy linens and towels, smoke or urine odors, and pests such as roaches, with one bed bug report. A smaller number found their rooms clean.

Related guest reviews

4

Carlos

Jan 13, 2025

·

Stayed 1 night

The rooms very dirty, infestion of cockroaches, salle dirty of feces, I would NEVER ever come back and stay.

4

Ryan

Jun 27, 2024

·

Stayed 1 night

The elevator was broken, the room smelled like cigarettes, current had white stains all over it, shampoo and shower gel was empty. Would not stay here again

2

anila

Jul 1, 2024

·

Stayed 1 night

Horrible experience. Dirty and no sheets.

2

Joanne

Jun 27, 2024

·

Stayed 1 night

Terrible! The room was run down and dirty. The sheets had blood on them and the walls had tomato sauce. My room was on the 5th floor and the elevator wasn’t working, but I didn’t mind using the stairs as I understand things like that happen. This place is like a cheap motel. I requested a full refund and the manager, Shiva was very understanding and accommodating and issued the refund immediately.

4

Kiley

May 7, 2025

·

Stayed 2 nights

weird smell, tiny rooms, dirty pillows, pubes on the towels, noisy

2

Dennis

Oct 12, 2024

·

Stayed 1 night

THIS HOTEL IS HORRIBLE I DID NOT EVEN STAY HERE. THE BED HAS CIGARETTE BURNT MARKS, THE WHITE SHEETS ARE LIKE YELLOW DISGUSTING. WE LEFT WITHIN 5 MINUTE OF CHECKIN

2

Alex

Apr 19, 2025

·

Stayed 1 night

Bed bug…

2

frances

Apr 21, 2024

·

Stayed 1 night

The place made us wait for an hour to just give us a room with dead roaches on the wall and they didn’t clean the toilet had hair everywhere a set it was the worst we left right after check in

2

Tatiana

Dec 24, 2024

·

Stayed 1 night

We couldn’t sleep because it was too many roaches the Doorlock it wasn’t working and the bathroom it was dirty

2

Irving

Sep 19, 2024

·

Stayed 3 nights

The bathroom was dirty there was mold growing around the shower. The elevator was not working. We were not allowed to use it although we are handicap and had no way reservations so we’re forced to stay in this dump. The towels were dingy. The linen had holes and stains. The floors were chopped up and also dirty.

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AI-generated summary based on recent guest reviews

Rooms

Room experience is mixed: several guests report significant noise from hallways and thin doors/windows, cramped layouts, and some uncomfortable or sagging beds, while others found it quiet and adequate.

Related guest reviews

6

Jessica

Sep 22, 2025

·

Stayed 1 night

the desk to the point that I interacted with them were pleasant. Housekeeping was very nice. Hotel might be in the process of renovations? The faucet in the sink wasn't quite attached and was a challenge to use. The tub, while clean had seen better days and was heavily chipped. Windows a little thin and could head a lot of outside noise on a pretty quiet block. But with that being said street parking was easy to find (just a block back) pretty good neighborhood and a short walk to the metro.

4

Roberto

Aug 12, 2025

·

Stayed 1 night

The internet doesn't work and neither does the television that my stay was very boring since I couldn't distract my mind, Apart from that, the space in the room is too small for the big bed, it hit my legs twice on a table badly located in the little space.

2

jarah

May 17, 2023

·

Stayed 1 night

the door lock was broken can't lock the door and the bed kept making noise every time i turns to the other side

2

Marcel le

Nov 9, 2023

·

It was just not a place for anyone to stay. I had no hot water at the sink. The side lights did not work. You could hear People having sex. Coughing slamming doors.. Trucks braking outside. The bed frame was dirty.. I reported these issues to the staff . Nothing was done. I stayed 5 nights but wanted to leave. My earplugs got me through..Very disappointing stay here.

4

James

Jun 21, 2025

·

Stayed 2 nights

This property came across as skimpy - very few amenities, which was unfortunate for the price. It was also very noisy. I was constantly hearing other patrons at all hours, and the cleaning staff were extremely loud in the morning even hours before checkout time - having loud conversations in the hall, etc.

10

michael

Nov 15, 2025

·

Stayed 2 nights

The hotel is great and quiet, lot's of light and safe. The staff is friendly. I recommend staying here

6

Eric

Oct 7, 2023

·

Stayed 1 night

Heavy smoke smell in common areas, though it was not present in the room. The bed was sagging. The room itself was clean. There was only one towel set. Staff was overall nice and helpful.

4

Dino

Sep 23, 2024

·

Stayed 3 nights

Love the variety of foods in the area. 3rd floor hallway was very loud all hours, didnt sleep much. One night even had two adult men in fist fight in hallway making noise at 1:40AM.

2

Von

Nov 11, 2025

·

Stayed 1 night

The hallway smelled like urine, and the door has no soudproofing so I was unable to sleep because other guests were banging doors and yelling all night. The windows to my room rattled all night long, which also prevented me from getting any sleep.

8

Emmanita

Jun 14, 2025

·

Stayed 1 night

I like this hotel alot. It was quiet and convenient for my stay.

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AI-generated summary based on recent guest reviews

Service

Feedback is mixed. Some praise friendly, helpful staff and accommodating management, while others describe rude or unaccommodating service and difficulty reaching or getting assistance.

Related guest reviews

2

Nicholas

May 17, 2024

·

Stayed 1 night

The staff we’re not accommodating at all

2

Joanne

Jun 27, 2024

·

Stayed 1 night

Terrible! The room was run down and dirty. The sheets had blood on them and the walls had tomato sauce. My room was on the 5th floor and the elevator wasn’t working, but I didn’t mind using the stairs as I understand things like that happen. This place is like a cheap motel. I requested a full refund and the manager, Shiva was very understanding and accommodating and issued the refund immediately.

10

Anita

Apr 5, 2025

·

Stayed 1 night

Just nice people

10

Samuel

Sep 24, 2024

·

Stayed 2 nights

Very nice staff

2

Eric

Dec 9, 2024

·

Stayed 1 night

I ended up staying here for a good while, paid my way n all that… but the staff doesn’t seem to understand the concept of treating loyal customers well. On the last day when I was struggling to get all my stuff out, they had zero sympathy, just cold treatment as if I was not a fully paid customer that had been there on n off for much of a month. The place is fine honestly (if u good w ghetto hotels) but there are better options in the area run by nicer ppl.

10

Alfredo

Apr 8, 2025

·

Stayed 1 night

Great Management

6

diana

Jun 9, 2024

·

Stayed 1 night

Staff was not helpful at all. Marginally polite. Not knowledgable. Difficulty reaching hotel by phone . Lobby very unattractive

10

Brian

Jun 24, 2025

·

Stayed 2 nights

We needed a place to stay after our flight was cancelled. What a nice surprise. It was easy to get to from the subway (36th street yellow train). It was near a diner and several places to get supplies. We did our laundry at the big place within sight of the hotel. I would stay here again when we visit Brooklyn again. Thanks to the front desk staff for being helpful!

2

Bobby

Aug 19, 2025

·

Stayed 3 nights

This was an awful experience! I had to be in NYC for work and I did not sleep a wink in this hotel. Literally people partying all night and the front desk staff were rude. It takes a lot for me to give a poor review but this place is a nightmare. I think I deserve a refund to be honest.

10

Kristina

May 19, 2025

·

Stayed 1 night

It was nice property, the staff was attentive. Everything was functional.

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AI-generated summary based on recent guest reviews

Location

Generally convenient: close to the subway and places to eat or buy supplies, with some describing the area as safe. A few guests felt the environment unsafe.

Related guest reviews

6

Jessica

Sep 22, 2025

·

Stayed 1 night

the desk to the point that I interacted with them were pleasant. Housekeeping was very nice. Hotel might be in the process of renovations? The faucet in the sink wasn't quite attached and was a challenge to use. The tub, while clean had seen better days and was heavily chipped. Windows a little thin and could head a lot of outside noise on a pretty quiet block. But with that being said street parking was easy to find (just a block back) pretty good neighborhood and a short walk to the metro.

4

trisha

Apr 25, 2024

·

Stayed 1 night

It felt very unsafe and I had issues with the door to my room opening.

8

Peter

May 31, 2025

·

Stayed 1 night

Solid Hotel to stay at

10

michael

Nov 15, 2025

·

Stayed 2 nights

The hotel is great and quiet, lot's of light and safe. The staff is friendly. I recommend staying here

10

Anita

Jul 28, 2025

·

Stayed 4 nights

It’s safe and people friendly

4

Keiren

Dec 10, 2023

·

Stayed 1 night

This property is like a sad college dorm. It’s all about the location.

4

Dino

Sep 23, 2024

·

Stayed 3 nights

Love the variety of foods in the area. 3rd floor hallway was very loud all hours, didnt sleep much. One night even had two adult men in fist fight in hallway making noise at 1:40AM.

2

Jocelyn

Oct 29, 2023

·

Stayed 1 night

I have never been to a place like this before sheets were stained . Room and hotel felt u safe whole place seemed shady .

10

Brian

Jun 24, 2025

·

Stayed 2 nights

We needed a place to stay after our flight was cancelled. What a nice surprise. It was easy to get to from the subway (36th street yellow train). It was near a diner and several places to get supplies. We did our laundry at the big place within sight of the hotel. I would stay here again when we visit Brooklyn again. Thanks to the front desk staff for being helpful!

8

Emmanita

Jun 14, 2025

·

Stayed 1 night

I like this hotel alot. It was quiet and convenient for my stay.

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

2

Gavin

Sep 20, 2024

·

Stayed 2 nights

5th floor room and the elevator was out. No notice of this when booking. Also a breakfast was promised but nowhere to be found

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $138	2 $104	3 $105	4 $113	5 $131	6 $220	7 $177
8 $117	9 $106	10 $100	11 $98	12 $104	13 $177	14 $207
15 $117	16 $104	17 $108	18 $104	19 $117	20 $206	21 $206
22 $117	23 $115	24 $104	25 $128	26 $138	27 $206	28 $208
29 $127	30 $108

Phoenix Hotel Brooklyn Sunset Park

Prices for Phoenix Hotel Brooklyn Sunset Park

Monthly average prices

About this property

Location

Room options

Double Room, 2 Double Beds

Superior Single Room, 1 King Bed with Sofa Bed

Standard Single Room, 1 King Bed

Signature Single Room, 1 King Bed, City View

Guest reviews of Phoenix Hotel Brooklyn Sunset Park

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about Phoenix Hotel Brooklyn Sunset Park

Considering this hotel for your New York (and vicinity) trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30 $257	31 $404