Poets House

My husband and I were staying in Ely for the weekend and decided to have a treat and stay at Poets House. Pleasant staff on arrival who advised about car parking (secure off site, about 5 minutes walk away). Hotel was very nice, large bedroom with huge bath in, great view overlooking Ely Cathedral. Usual facilities, although trying to find somewhere to plug kettle in was difficult, ended up putting it on under bedside table! Nice en-suite with rain shower. We went down to breakfast quite early on the Sunday morning and ordered our food. There was cereals, juices, fresh fruit, yoghurts, pastries to have while waiting for your cooked breakfast. We had quite a wait and eventually asked where our breakfast was; we were told it was coming. Two other groups had come for breakfast in the meantime and had both had their cooked breakfast. When it came it was very disappointing. My scrambled eggs looked like they had been sitting somewhere, congealed and grey looking and they had forgotten the baked beans I had ordered. My husbands full English was very poor also, one bit of bacon and a very cheap and chewy sausage. I would have expected far better from this hotel. Check out was poor, no customer service. We were not asked if we had had a nice stay etc. A lovely hotel but very much let down by cooked breakfast and customer service. Had a lot better hotel stays for half the price.

Quality hotel in Ely in perfect location. Good bar and hotel food. Amazing breakfast. Car parking is offsite in public car park with private section with barrier. No problem with leaving my Jaguar F Type parked for 2 days.

The hotel is in a great place for a visit to Ely Cathedral. Our suite and the public rooms were in good condition. However the food was average. The bar whilst big was not very comfortable. Our suite was enormous but there was no comfortable chair.

Lovely hotel, car park is a way off but you can drop and pick up luggage which helps. Our ground floor room was spacious and well furnished but it looked onto the main road which meant the curtains needed to be closed for privacy. Staff were very helpful, well trained and polite. Food and drink which was tried was good too!

Staff always very friendly and helpful. Helped us a lot with room and parking

Beautiful hotel and garden area. Perfectly situated to visit all of Ely in a day.

A very central hotel ideally positioned to see the sights and opposite the cathedral with nicely appointed rooms, even a bath in the room. Breakfast was excellent with a good choice on offer. Restaurant was also fun with a good range of dishes in a reasonably quiet ambiance. We enjoyed our stay.

Overall the hotel was fabulous. Lovely clean communal areas and superb suite. Bar was cozy and inviting and the breakfast was lovely with quality ingredients. The only negative was the evening meal. We both found it to be uninspiring, basic and with not a lot of finesse. Other than that the overall experience was a really good one.

Super hotel. Extremely helpful and friendly staff. Lovely meal in the restaurant. Great stay and highly recommend!

Great location and friendly staff. The only downside is the lack of onsite parking sport but there are plenty of parking options nearby which helps a lot.

The hotel is in a great place for a visit to Ely Cathedral. Our suite and the public rooms were in good condition. However the food was average. The bar whilst big was not very comfortable. Our suite was enormous but there was no comfortable chair.

Overall the hotel was fabulous. Lovely clean communal areas and superb suite. Bar was cozy and inviting and the breakfast was lovely with quality ingredients. The only negative was the evening meal. We both found it to be uninspiring, basic and with not a lot of finesse. Other than that the overall experience was a really good one.

On arriving, receptionist was on the phone, so we waited. Then when the call was ended she made another call saying to us I’ll be with you in a moment? Bit rude as we were standing there in the flesh? Went into the bar in the evening and ordered 2 drinks from the bar, we were told to take a seat and they would be brought over to us. We waiting over 20 minutes and had to leave as we were attending a concert so never had our drinks. Apart from those two things our room was lovely, although did look a bit worn in places. The bath was amazing and bed very comfortable. View was perfect. Also most staff were friendly. Would return but maybe needs either more staffing or training.

A pleasant, clean, well-maintained hotel in an ideal position, with friendly, helpful staff and good breakfasts. But yet another hotel where the designer has had the last word. Hotel managers should spend a week in each room in their hotel, then there would be more drawer space, plenty of sockets at useful heights, hooks for coats (especially damp ones), brighter lighting and comfortable armchairs instead of baths in bedrooms, mirrors everywhere except near the hairdryer socket, and no shaver socket. Our 3 night stay was enjoyable, but with a bit more thought given to practical living, it could have been so much better.

My husband and I were staying in Ely for the weekend and decided to have a treat and stay at Poets House. Pleasant staff on arrival who advised about car parking (secure off site, about 5 minutes walk away). Hotel was very nice, large bedroom with huge bath in, great view overlooking Ely Cathedral. Usual facilities, although trying to find somewhere to plug kettle in was difficult, ended up putting it on under bedside table! Nice en-suite with rain shower. We went down to breakfast quite early on the Sunday morning and ordered our food. There was cereals, juices, fresh fruit, yoghurts, pastries to have while waiting for your cooked breakfast. We had quite a wait and eventually asked where our breakfast was; we were told it was coming. Two other groups had come for breakfast in the meantime and had both had their cooked breakfast. When it came it was very disappointing. My scrambled eggs looked like they had been sitting somewhere, congealed and grey looking and they had forgotten the baked beans I had ordered. My husbands full English was very poor also, one bit of bacon and a very cheap and chewy sausage. I would have expected far better from this hotel. Check out was poor, no customer service. We were not asked if we had had a nice stay etc. A lovely hotel but very much let down by cooked breakfast and customer service. Had a lot better hotel stays for half the price.

The hotel is in a great place for a visit to Ely Cathedral. Our suite and the public rooms were in good condition. However the food was average. The bar whilst big was not very comfortable. Our suite was enormous but there was no comfortable chair.

Fantastic staff and a wonderful room.

Room was enormous, bed was comfy, shower lovely. Food was incredible and breakfast was perfect.

Lovely hotel, car park is a way off but you can drop and pick up luggage which helps. Our ground floor room was spacious and well furnished but it looked onto the main road which meant the curtains needed to be closed for privacy. Staff were very helpful, well trained and polite. Food and drink which was tried was good too!

A very nice stay. Bath Tub made it in my opinion. Room was very large and the breakfast in the morning was nice.

Lovely hotel in a great location. It was amazing to have such a good view of Ely Cathedral from our room.

A very central hotel ideally positioned to see the sights and opposite the cathedral with nicely appointed rooms, even a bath in the room. Breakfast was excellent with a good choice on offer. Restaurant was also fun with a good range of dishes in a reasonably quiet ambiance. We enjoyed our stay.

Great property. The room was slightly smaller than the last one but still cosy.

Bathtub was outstanding!

Friendly staff

My husband and I were staying in Ely for the weekend and decided to have a treat and stay at Poets House. Pleasant staff on arrival who advised about car parking (secure off site, about 5 minutes walk away). Hotel was very nice, large bedroom with huge bath in, great view overlooking Ely Cathedral. Usual facilities, although trying to find somewhere to plug kettle in was difficult, ended up putting it on under bedside table! Nice en-suite with rain shower. We went down to breakfast quite early on the Sunday morning and ordered our food. There was cereals, juices, fresh fruit, yoghurts, pastries to have while waiting for your cooked breakfast. We had quite a wait and eventually asked where our breakfast was; we were told it was coming. Two other groups had come for breakfast in the meantime and had both had their cooked breakfast. When it came it was very disappointing. My scrambled eggs looked like they had been sitting somewhere, congealed and grey looking and they had forgotten the baked beans I had ordered. My husbands full English was very poor also, one bit of bacon and a very cheap and chewy sausage. I would have expected far better from this hotel. Check out was poor, no customer service. We were not asked if we had had a nice stay etc. A lovely hotel but very much let down by cooked breakfast and customer service. Had a lot better hotel stays for half the price.

Excellent customer service. Lola was especially professional, helpful with my request for additional provisions for our room, without hesitation and a pleasant manner. She is a credit to your team.

Check in & Reception staff were very welcoming and professional. Amazing job! Bar staff matched that feel too. The staff in the restaurant in the morning were very young and did not match the rest of standards as they were not on top of things. Refilling juice, replacing glasses, taking orders all very slow. Which was a shame as the food itself was great. There was a wedding on the Friday night and we had dinner in the restaurant, the bar staff had reserved tables in the bar for diners, which I thought was a great touch and very welcomed :-)

First class dining, comfort and service.

Fantastic staff and a wonderful room.

Fantastic, helpful staff. Nice room and great breakfast options.

Super hotel. Extremely helpful and friendly staff. Lovely meal in the restaurant. Great stay and highly recommend!

On arriving, receptionist was on the phone, so we waited. Then when the call was ended she made another call saying to us I’ll be with you in a moment? Bit rude as we were standing there in the flesh? Went into the bar in the evening and ordered 2 drinks from the bar, we were told to take a seat and they would be brought over to us. We waiting over 20 minutes and had to leave as we were attending a concert so never had our drinks. Apart from those two things our room was lovely, although did look a bit worn in places. The bath was amazing and bed very comfortable. View was perfect. Also most staff were friendly. Would return but maybe needs either more staffing or training.

I have stayed at the poets house a few times now. Always get what is expected. A first rate service and an excellent stay.

Great place to stay to explore Ely

Conveniently placed forfacilities in Ely

A lovely boutique hotel in the heart of Ely. Our room was large and luxurious, and the hotel staff were friendly and professional throughout our stay.

Excellent location close to the cathedral

Really nice, well-run hotel in city centre. Staff are lovely. Food is good if not Gourmet/great but the rooms are lovely. Perfect location too

This is a gem. It is quaint and elegant, but has every wonderful contemporary amenity. So comfortable and an amazing staff. We enjoyed the restaurant. Great access to the cathedral and museums, can walk down to the river. Shop at the antique market or some sweet little shops downtown. Highly recommend.

Beautiful property in a lovely location. My third visit and it will not be the last.

Beautiful hotel and garden area. Perfectly situated to visit all of Ely in a day.

Lovely hotel in a great location. It was amazing to have such a good view of Ely Cathedral from our room.

A very central hotel ideally positioned to see the sights and opposite the cathedral with nicely appointed rooms, even a bath in the room. Breakfast was excellent with a good choice on offer. Restaurant was also fun with a good range of dishes in a reasonably quiet ambiance. We enjoyed our stay.

My husband and I were staying in Ely for the weekend and decided to have a treat and stay at Poets House. Pleasant staff on arrival who advised about car parking (secure off site, about 5 minutes walk away). Hotel was very nice, large bedroom with huge bath in, great view overlooking Ely Cathedral. Usual facilities, although trying to find somewhere to plug kettle in was difficult, ended up putting it on under bedside table! Nice en-suite with rain shower. We went down to breakfast quite early on the Sunday morning and ordered our food. There was cereals, juices, fresh fruit, yoghurts, pastries to have while waiting for your cooked breakfast. We had quite a wait and eventually asked where our breakfast was; we were told it was coming. Two other groups had come for breakfast in the meantime and had both had their cooked breakfast. When it came it was very disappointing. My scrambled eggs looked like they had been sitting somewhere, congealed and grey looking and they had forgotten the baked beans I had ordered. My husbands full English was very poor also, one bit of bacon and a very cheap and chewy sausage. I would have expected far better from this hotel. Check out was poor, no customer service. We were not asked if we had had a nice stay etc. A lovely hotel but very much let down by cooked breakfast and customer service. Had a lot better hotel stays for half the price.

Quality hotel in Ely in perfect location. Good bar and hotel food. Amazing breakfast. Car parking is offsite in public car park with private section with barrier. No problem with leaving my Jaguar F Type parked for 2 days.

Check in & Reception staff were very welcoming and professional. Amazing job! Bar staff matched that feel too. The staff in the restaurant in the morning were very young and did not match the rest of standards as they were not on top of things. Refilling juice, replacing glasses, taking orders all very slow. Which was a shame as the food itself was great. There was a wedding on the Friday night and we had dinner in the restaurant, the bar staff had reserved tables in the bar for diners, which I thought was a great touch and very welcomed :-)

The hotel is in a great place for a visit to Ely Cathedral. Our suite and the public rooms were in good condition. However the food was average. The bar whilst big was not very comfortable. Our suite was enormous but there was no comfortable chair.

First class dining, comfort and service.

Room was enormous, bed was comfy, shower lovely. Food was incredible and breakfast was perfect.

Fantastic, helpful staff. Nice room and great breakfast options.

A very central hotel ideally positioned to see the sights and opposite the cathedral with nicely appointed rooms, even a bath in the room. Breakfast was excellent with a good choice on offer. Restaurant was also fun with a good range of dishes in a reasonably quiet ambiance. We enjoyed our stay.

Overall the hotel was fabulous. Lovely clean communal areas and superb suite. Bar was cozy and inviting and the breakfast was lovely with quality ingredients. The only negative was the evening meal. We both found it to be uninspiring, basic and with not a lot of finesse. Other than that the overall experience was a really good one.

Super hotel. Extremely helpful and friendly staff. Lovely meal in the restaurant. Great stay and highly recommend!