Name: Renaissance Aix-en-Provence Hotel
Address: 320 avenue Wolfgang Amadeus Mozart, Couronne Urbaine, Aix-en-Provence, France, Aix-en-Provence, Bouches-du-Rhône, FR
Price range: US$225–US$702 per night
Rating: 8.6

What guests think

At Renaissance Aix-en-Provence Hotel, travellers praise the walkable location near the old town, generally friendly staff, and spacious, modern rooms, while a number of reviews flag inconsistent dining, some maintenance lapses, and occasional noise or climate-control issues.

Many guests enjoy the pools and spa, though the gym needs upkeep and the pool can feel small, crowded, or closed seasonally. Cleanliness is often good, but there are reports of dirty or worn areas and slower service at breakfast or poolside. Overall, expect a comfortable, well-located stay with service that is usually warm but not uniformly five-star.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pools and spa facilities are a highlight for many, and on-site valet parking is appreciated. Some guests report a small or crowded pool, seasonal closure, confusing parking access, and gym or hammam maintenance issues.

Related guest reviews

8

Jerry Sung

23 Sept 2024

·

Stayed 2 nights

Excellent concierge, Melvin, who spent lots of his precious time to help us to call places to look for our mishandling by the airlines. We appreciated his patience, manner, and recommendation. Front desk, Stephan, was kind and nice. The exit level of the basement parking lacks elevator access which was difficult for moving larger luggage. Easy to get lost as the basement parking and main entrance of the hotel are not located on the same street. Lacking exterior access and direction between these two entrances of the hotel.

6

Christelle

20 Aug 2024

·

Stayed 4 nights

Really nice staff, nice renovated room and good location but not a 5 stars hotel for several reasons: - room cleanlinless not good - dust on windows and under the bed / back at 5pm and cleaning not done - shortage of towels - refill of shower gel missing - avoid the pool on saturdays (Pool party) - way too busy and oversold to external visitors vs. covering actual customers - breakfast really ‘average’ quality: bakery buffet good, gluten-free option good, fruits limited, ‘hot corner’ is really poor quality - some restaurant staff members needs also to learn best practices like several time we have seen them putting fîngers inside clean glasses

8

Kasey

16 Apr 2024

·

Stayed 5 nights

Rooms were clean and AC worked. Pool closed for season despite appearance on Expedia website. No pool for 80 degree weekend was disappointing. Hotel staff nice and diligent. Helped me print my train tickets.

10

corinne

9 Mar 2025

·

Stayed 2 nights

Chambre spacieuse bien insonorisée Personnel très sympathique l’accueil à la réception super Parking et voiturier très appréciable Voiture électrique rechargée pendant le séjour Piscine et spa agréable mais il ne faut pas être trop nombreux pas beaucoup de places Les vestiaires sont très bien équipés À cette époque nous n’avons pas pu profiter de l’extérieur mais en été ça doit être bien et un plus On a accès au centre historique d’Aix en Provence en 15mn à pied Le petit déjeuner est très complet et l’équipe de restauration est au petit soin et présent pour satisfaire les clients Merci à toute l’équipe Nous reviendrons

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8

Adrien

9 Mar 2024

·

Stayed 2 nights

Hôtel 5* Au cœur de Aix en Provence, bien situé à proximité des principaux points d’intérêts de Aix. L’hôtel est beau et le personnel est au petit soin mais des détails peuvent poser problème pour un hôtel 5* : - poussière présente dans la chambre - chambre surchauffée impossible à régler. Bruit de ventilation la nuit. - salle de sport avec équipements épuisés qui ne fonctionnent pas (tapis) - hammam pas chaud

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2

Rosemary

6 Aug 2025

·

Stayed 7 nights

Pool and outside amenities dirty to the point we did not use at all which ruined our vacation . Door to room had large piece broken on inside. Tiles chipped in bathroom. Skirting boards dirty. Overall would not give this hotel the star rating it receives and would certainly be hesitant in using your website again to book our next holiday

6

Ignacio

9 Aug 2025

·

Stayed 1 night

La habitación estaba muy bien, camas cómodas pero la zona de la piscina era un poco pequeña.

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10

Melanie

10 Oct 2025

·

Stayed 3 nights

Service 5 étoiles, la classe, propre, magnifique, lumineux, très bien situé, chambre et salle de bain superbe avec douche a l'italienne, piscine intérieure superbe et calme

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10

Tawnya

9 Sept 2025

·

Stayed 1 night

Very good staff great pool and spa. New and convenient to the old city but not in the old city.

10

Matthew

18 Nov 2025

·

Stayed 4 nights

Modern amenities, great pool and steam room. Easy walk to the core.

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Cleanliness

Many reviews find the hotel clean, but several report lapses such as dusty or dirty rooms, worn or unkept areas, and unclean outdoor spaces. Some also note broader maintenance shortcomings for a five-star property.

Related guest reviews

2

Ben

27 Jul 2024

·

Stayed 1 night

This was a huge disappointment, the initial arrival gave warning signs this was clearly not a 5 star property. Upon check in the lobby was very average, not indicative of 5 star - we had to queue to actually get the keycard, only one lift working and generally overall very average service. When we arrived to our room, we discovered the bedding and specifically the pillows, were covered in hairs (both beds), and also the mattress topper - clearly this is not changed between residents, which is really disgusting as these were equally as dirty (with hairs) as the pillows. The shelf behind the beds appeared to have never been cleaned either, we used a baby wipe to clean this - really not a pleasant thing to have to do. We promptly contacted House keeping, who changed the sheets but no apology from the hotel when we made them aware at checkout. Another thing to mention was the smell coming from the sink drain, we had to rectify this by putting the plug in when not in use. Not a huge inconvenience but really not great. Breakfast was a buffet style help yourself, this was ok, however we needed to be in promptly for 6:30 and the staff were still bringing things out even when we were leaving, and we had to ask for other items, like butter as there wasn’t any out. Overall, certainly not a 5 star hotel and definitely not a 5 star service. The worst Marriott owned property we have ever visited

6

Christelle

20 Aug 2024

·

Stayed 4 nights

Really nice staff, nice renovated room and good location but not a 5 stars hotel for several reasons: - room cleanlinless not good - dust on windows and under the bed / back at 5pm and cleaning not done - shortage of towels - refill of shower gel missing - avoid the pool on saturdays (Pool party) - way too busy and oversold to external visitors vs. covering actual customers - breakfast really ‘average’ quality: bakery buffet good, gluten-free option good, fruits limited, ‘hot corner’ is really poor quality - some restaurant staff members needs also to learn best practices like several time we have seen them putting fîngers inside clean glasses

8

Thomas

21 Jul 2025

·

Stayed 1 night

Très bel hôtel situé à proximité du centre à pied. Chambre très spacieuse et agréable. Attention à la propreté de la salle de bain, poubelle pas clean, poussière sur le lustre, nous avons retrouvé des long cheveux dans la douche…

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10

Jay

19 Nov 2025

·

Stayed 2 nights

Room was clean, front desk and other personnel were excellent.

8

Jennifer

16 Dec 2025

·

Stayed 3 nights

Clean room, beautiful facility, friendly and accommodating staff, good location. Our only critiques were that the bed was really uncomfortable (could feel the springs) and that the AC doesn’t run in the winter months. The rooms get really warm, and with no way to cool them back down (opening a window offered little relief), it made sleeping really difficult.

2

Rosemary

6 Aug 2025

·

Stayed 7 nights

Pool and outside amenities dirty to the point we did not use at all which ruined our vacation . Door to room had large piece broken on inside. Tiles chipped in bathroom. Skirting boards dirty. Overall would not give this hotel the star rating it receives and would certainly be hesitant in using your website again to book our next holiday

10

Manisha

10 Oct 2025

·

Stayed 4 nights

Very nice, clean, spacious room. Excellent staff and service.

4

Shana

29 Sept 2025

·

Stayed 1 night

Séjour un petit peu décevant, l'entretien de l'hôtel dans sa globalité n'est pas à la hauteur d'un 5 étoiles. Nous sommes entrés dans la chambre notre t^été de lit était cassée, grosse fissure apparente. Les moquettes des couloirs étaient trouées, pas entretenues, la fontaine à eau dans les espaces communs était pleine de calcaire. Le voiturier ne nous a pas monté les bagages. Le parquet du bar et du restaurant atmosphère n'est pas bien entretenu, c'est dommage car la literie est très agréable, à la réception le personnel est lui aussi très agréable. Le massage au spa exceptionnel mais dans le cadre d'un séjour en amoureu offert pour un anniversaire, je reste un peu déçue...

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4

ALON

20 Jun 2025

·

Stayed 1 night

Not clesn

10

TAÍS

5 Nov 2025

·

Stayed 3 nights

A equipe é muito gentil e o hotel extremamente confortável e limpo.

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Rooms

Rooms are spacious, modern, and comfortable, with effective blackout and strong AC in season. Some guests report traffic or neighbor noise, limited climate control or AC in cooler months, and missing conveniences like USB ports or TV casting.

Related guest reviews

10

Michele

25 Oct 2025

·

Stayed 3 nights

Great location, big, comfortable rooms, helpful staff but no USB ports.

8

Sorrel

28 Aug 2025

·

Stayed 7 nights

The hotel is lovely but the staff and service was a bit mixed. Some of the staff were downright rude and most weren’t very helpful, made us feel as if we were a pain and inconvenience wanting to order drinks. We ordered a salad when we were by the pool (melon & feta) and it took 1 hour and 15 minutes to arrive. I had to chase it up 3 times and was told by the staff I was lucky as some guests had to wait 2 hours for their order! And made me feel like I shouldn’t expect it any sooner. Our room was lovely; big, cool, really clean & really comfortable, especially the beds. Casting to TV didn’t work though annoyingly and coffee not topped up everyday. Breakfast wasn’t very good value at €30 a head.

6

Taylor

16 Apr 2023

·

Stayed 1 night

Halls/rooms had a musky smell. We were out in a joining room where the door between the rooms were not very sound proof. Service wasn’t bad. Was a little thrown off by location and the hotel charges 2 euros per extra Nespresso pods - we’ve never heard of that before.

8

Frederic

8 Nov 2025

·

Stayed 1 night

Le personnel est adorable. L hôtel est très beau. Mais nous avions la chambre 419 et nous avons eu les bruits de la route dès 7h du matin. Il y a eu aussi des bruits qui venaient des voisins, donc une isolation perfectible.

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10

Peter

16 Sept 2024

·

Stayed 3 nights

Wonderful staff and location. There were some features in our room that were quite worn out, but overall the stay was excellent.

8

Jennifer

16 Dec 2025

·

Stayed 3 nights

Clean room, beautiful facility, friendly and accommodating staff, good location. Our only critiques were that the bed was really uncomfortable (could feel the springs) and that the AC doesn’t run in the winter months. The rooms get really warm, and with no way to cool them back down (opening a window offered little relief), it made sleeping really difficult.

6

Anthony

30 Nov 2025

·

Stayed 1 night

Mauvaise isolation phonique, nous avons entendu les voitures pendant la nuit et avons mal dormis. Le petit déjeuné est servi jusqu’à 10h30. À 9h50, il n’y avait plus d’œufs brouillé et le chef a été assez désagréable lorsque nous lui avons demandé d’en refaire. Beaucoup de monde au petit déjeuné, plus de verre ni tasse à café.

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10

Sabina

20 Jun 2023

·

Stayed 4 nights

Our family of 4 ( kids ages 12 & 14) loved the hotel. Parents had king overlooking the pool. Kids had a room overlooking the courtyard. Air Conditioning amazing. Room has excellent blackout curtains ( you can get the room cold and pitch dark). bed very comfortable , cotton sheets and very comfy pillow. You can walk from hotel to restaurants in downtown in 10 minutes. Hotel has good breakfast in the hotel for extra $. service was good. cleaning also. I would rate this hotel in this category 5 out of 5 and would recommend it to others.

10

Laura

27 Nov 2025

·

Stayed 1 night

Great spacious room. Awesome location, easy walk to all!

8

Nina

22 Apr 2025

·

Stayed 5 nights

This is a very nice property close to old town Aix. It’s very walkable with lots of restaurants and shops in the area. The staff are wonderful and the indoor pool was a big plus for our children. My only complaint is that the family room is rather small for a family of four and next time I would investigate suite options.

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Service

Staff are widely described as friendly, professional, and helpful, with standout concierge assistance. However, several reviews cite rude or slow service at breakfast or poolside, occasional front-desk issues, and one case of relocation to another hotel.

Related guest reviews

8

Sorrel

28 Aug 2025

·

Stayed 7 nights

The hotel is lovely but the staff and service was a bit mixed. Some of the staff were downright rude and most weren’t very helpful, made us feel as if we were a pain and inconvenience wanting to order drinks. We ordered a salad when we were by the pool (melon & feta) and it took 1 hour and 15 minutes to arrive. I had to chase it up 3 times and was told by the staff I was lucky as some guests had to wait 2 hours for their order! And made me feel like I shouldn’t expect it any sooner. Our room was lovely; big, cool, really clean & really comfortable, especially the beds. Casting to TV didn’t work though annoyingly and coffee not topped up everyday. Breakfast wasn’t very good value at €30 a head.

2

Amit

10 Jun 2025

·

Stayed 1 night

Terrible service. Staff were unfriendly—especially in the restaurant.

8

Jerry Sung

23 Sept 2024

·

Stayed 2 nights

Excellent concierge, Melvin, who spent lots of his precious time to help us to call places to look for our mishandling by the airlines. We appreciated his patience, manner, and recommendation. Front desk, Stephan, was kind and nice. The exit level of the basement parking lacks elevator access which was difficult for moving larger luggage. Easy to get lost as the basement parking and main entrance of the hotel are not located on the same street. Lacking exterior access and direction between these two entrances of the hotel.

10

Zhen

24 Nov 2025

·

Stayed 14 nights

The staff are always helpful and responsive! Thank you!

4

Zigmund

7 Sept 2025

·

Stayed 1 night

Reception is poor

2

Thomas

21 Jul 2025

·

Stayed 7 nights

Unfortunately, my stay at this hotel was overshadowed by repeated negative experiences with a breakfast staff member. On three separate occasions, I was met with unfriendly, unprofessional, and at times even aggressive behavior. I have never experienced anything like this before – certainly not in a hotel that claims to offer five-star service. This kind of passive-aggressive and dismissive attitude is completely inappropriate. To be fair, the other staff members I encountered were very polite and professional, which makes this individual's behavior stand out even more. I will not be returning to this hotel and cannot recommend it to others who expect respectful and welcoming service. I have already reported this issue to the reception, but given that it happened multiple times, I felt it necessary to leave this public review.

10

Jeeven

14 Jun 2023

·

Stayed 2 nights

We had a wonderful stay at Renaissance Hotel. In fact, One of the employees, Kevin, was great enough to help us speak in French on our behalf with our previous hotel, where we had left our money and passports in the safe. He spoke with them and helped ensure that they secured our possessions and ask them to arrange a delivery to Renaissance Hotel. This was above and beyond what you would expect and he made our stay more enjoyable and relieved our stress instantly. We hope to stay at Renaissance Hotel in the near future next time we’re in Aix-en-Provence!

10

Elaine

27 May 2025

·

Stayed 3 nights

The hotel’s location is unbeatable—conveniently situated near top attractions, dining, and shopping. Parking was easy and stress-free, with secure on-site facilities. The concierge service was exceptional, offering thoughtful, spot-on recommendations that made our stay truly memorable.

10

Christine

7 Sept 2025

·

Stayed 1 night

Staff couldn’t have been more helpful. Everything was clean. Very near main attractions.

10

Ayesha

25 Dec 2025

·

Stayed 2 nights

Friendly service and amenities were excellent

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Location

Convenient, walkable base close to the old town and major sights, generally in a quiet area. Access to dining, shopping, and attractions is easy.

Related guest reviews

10

Michele

25 Oct 2025

·

Stayed 3 nights

Great location, big, comfortable rooms, helpful staff but no USB ports.

8

David

18 Apr 2025

·

Stayed 3 nights

The hotel is around a 10 minute walk into Aix old-town, located in a very quiet residential area. The hotel looks new, and is very clean, but the design is about style over comfort, chosen to look good in the photos. The restaurant staff (lovely) even offered to change seats for people before they sat down since the clear plastic chairs are not conducive to fine dining. There is no separate bar area, just a counter in the main lobby. We didn't take advantage of the spa, and despite being 20 deg outside the exterior was pretty closed off. Aix is beautiful and whilst the hotel had its positives (staff, cleanliness and was very quiet at night), we would stay more centrally if we came back.

10

Fiona

18 May 2023

·

Stayed 4 nights

Excellent location and facilities only 10 minutes walk from the town centre. The garden and pool area is very attractive and clean . We sunbathed two days and it felt resort-like . We were serenaded by students of the nearby conservatoire practising instruments. The room was very spacious with a view of the Sainte Victoire Mountain loved by Cezanne . We walked to his studio from the hotel and back . We would stay here again .

10

Robin

19 May 2025

·

Stayed 2 nights

Beautifully located to take advantage of the heart of Aix-en-Provence

10

Willem

17 Nov 2024

·

Stayed 2 nights

From arrival to departure and everything in between, the hotel is an absolute dream. Close to the old town (5m walk), it’s an oasis of calm and comfort. Already looking forward to our next stay!

10

Elaine

27 May 2025

·

Stayed 3 nights

The hotel’s location is unbeatable—conveniently situated near top attractions, dining, and shopping. Parking was easy and stress-free, with secure on-site facilities. The concierge service was exceptional, offering thoughtful, spot-on recommendations that made our stay truly memorable.

10

Laurie

16 May 2023

·

Stayed 3 nights

Perfect location. Nice staff. Everything was great.

10

Laura

27 Nov 2025

·

Stayed 1 night

Great spacious room. Awesome location, easy walk to all!

8

Nina

22 Apr 2025

·

Stayed 5 nights

This is a very nice property close to old town Aix. It’s very walkable with lots of restaurants and shops in the area. The staff are wonderful and the indoor pool was a big plus for our children. My only complaint is that the family room is rather small for a family of four and next time I would investigate suite options.

10

Matthew

18 Nov 2025

·

Stayed 4 nights

Modern amenities, great pool and steam room. Easy walk to the core.

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Dining

Breakfast and dining feedback is mixed: some praise variety and quality, while others find options average, overpriced, or poorly replenished. Service can be slow at busy times, and the restaurant is described as mediocre in a few reviews.

Related guest reviews

10

Christopher

13 Aug 2024

·

Stayed 4 nights

Great hotel, couple of niggles but nothing that would stop me staying again. Breakfast was lovely but moving through the week several items stopped being available, by the last day there was no sausages, no white bread and no pancakes. The pool is great and well maintained with a chilled beach vibe. Table service is available but drinks are little on the steep side. The common areas are clean and modern but the pool table in the bar, that the boys enjoyed, disappeared on the third day?! The room was spacious, clean and comfortable. The staff are super friendly and the mix of nationalities in the guests made it feel truly international. The hotel is 5 mins walk from the town with loads of bars and restaurants.

8

MICHEL

14 Jul 2024

·

Stayed 3 nights

La propreté de la salle de restaurant n’est pas à la hauteur d’un 4 étoiles et la qualité des produits servis au petit déjeuner reste très moyenne

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10

Monique

11 Jul 2025

·

Stayed 2 nights

Loved the location near the tourist center. The staff, front desk and servers at the restaurant were wonderful. The food was amazing and the pool service was friendly and prompt!

8

Shannaz

31 May 2024

·

Stayed 2 nights

Restaurant not great. Staff very friendly!

6

Ahmed

12 Aug 2024

·

Stayed 2 nights

Poor breakfast buffet, especially the eggs Great concierge, Sophia was really helpful

6

Anthony

30 Nov 2025

·

Stayed 1 night

Mauvaise isolation phonique, nous avons entendu les voitures pendant la nuit et avons mal dormis. Le petit déjeuné est servi jusqu’à 10h30. À 9h50, il n’y avait plus d’œufs brouillé et le chef a été assez désagréable lorsque nous lui avons demandé d’en refaire. Beaucoup de monde au petit déjeuné, plus de verre ni tasse à café.

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6

Jolanda

13 Jul 2024

·

Stayed 1 night

Ontbijt was erg rommelig. Alle benamingen klopte niet. Geen mes om het brood te snijden. Het was erg koud.

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10

Marcio

20 May 2024

·

Stayed 3 nights

All the team are TOP, starting with reception, passing thru cleaning and restaurant. Excellent breakfast, big room.

8

Olivier

17 Sept 2023

·

Stayed 1 night

Personnel très serviable Excellent petit déjeuner, varié et de qualité

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6

Mark

22 Sept 2024

·

Stayed 6 nights

For a 5 star hotel, it was just average. Like most "expensive" hotels, everything was overpriced and the hotel under delivered. The shower was dangerous, the pool are was cheesy, the breakfast was outrageously over priced and the fruit served was rotten.

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Month	Average price
January	US$194
February	US$195
March	US$237
April	US$261
May	US$320
June	US$356
July	US$377
August	US$293
September	US$343
October	US$263
November	US$190
December	US$186

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $294	3 $333
4 $304	5 $523	6 $702	7	8 $312	9 $310	10 $314
11 $254	12 $310	13 $352	14 $310	15 $310	16 $310	17 $310
18 $272	19	20 $309	21 $348	22	23 $348	24 $309
25 $275	26 $314	27 $348	28 $348	29 $348	30 $352	31 $309

Renaissance Aix-en-Provence Hotel

Prices for Renaissance Aix-en-Provence Hotel

Monthly average prices

About this property

Location

Room options

Family Room, 2 Double Beds

Superior Room, 1 King Bed

Panoramic Room, 1 King Bed (View)

Guest reviews of Renaissance Aix-en-Provence Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Renaissance Aix-en-Provence Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $226	23	24 $445	25 $389	26 $322
27 $370	28 $334	29 $225	30