Hotel Firenze Lugano
$118
/ night
Avg. for October
Prices for Hotel Firenze Lugano
Select dates to see prices and availability
$118
/ night
Avg. for October
Monthly average prices
Nightly prices at Hotel Firenze Lugano average $118 in November, the cheapest month, and $202 in January, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $202 |
| February | $136 |
| March | $129 |
| April | $122 |
| May | $126 |
| June | $123 |
| July | $119 |
| August | $121 |
| September | $120 |
| October | $118 |
| November | $118 |
| December | $168 |
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Oct · $118
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Most expensive: January (~$202)
Cheapest: November (~$118)
About this property
. Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges. Special requests are su...
Location
With a stay at Hotel Firenze Lugano in Lugano, you'll be within a 5-minute drive of Lake Lugano and Funicolare Monte Brè - Cassarate Station. This hotel is 21 mi (33.8 km) from Villa del Balbianello and 0.6 mi (1 km) from Path of Olives.
Parking
Restaurant
Non-Smoking Rooms
Room Service
Tour Desk
Housekeeping
Room options
2
Twin Room with Lake View
Room details
2 Twin Beds
and 1 Sofa Bed
Sleeps 2
129 ft²
City ViewGarden ViewHeatingPrivate BathroomCrib(s)Private EntranceAccessible by Stairs
4
Triple Room with Terrace
Room details
1 King Bed
, 1 Twin Bed
, and 1 Sofa Bed
Sleeps 4
269 ft²
City ViewGarden ViewHeatingPrivate BathroomCrib(s)Private EntranceAccessible by Stairs
5
Family Room with Bath
Room details
1 Full Bed
, 1 Twin Bed
, and 1 Sofa Bed
Sleeps 4
248 ft²
City ViewGarden ViewHeatingPrivate BathroomCrib(s)Private EntranceAccessible by Stairs
4
Twin Room with Balcony
Room details
2 Twin Beds
Sleeps 2
108 ft²
City ViewGarden ViewHeatingPrivate BathroomTVPrivate EntranceAccessible by Stairs
3
Deluxe Double Room with Balcony
Room details
1 Full Bed
Sleeps 2
108 ft²
City ViewGarden ViewHeatingPrivate BathroomTVPrivate EntranceAccessible by Stairs
Guest reviews of Hotel Firenze Lugano
6.3
Pleasant
Based on 437 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Hotel Firenze Lugano, guests often praise the warm, helpful staff, lake views, and easy bus access, while noting dated, compact rooms without air conditioning, traffic noise from the nearby road, and occasionally patchy cleanliness and limited reception hours.
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What guests think
At Hotel Firenze Lugano, guests often praise the warm, helpful staff, lake views, and easy bus access, while noting dated, compact rooms without air conditioning, traffic noise from the nearby road, and occasionally patchy cleanliness and limited reception hours.
Evening meals at the onsite restaurant are often praised, while breakfast is repeatedly described as limited or poorly managed. Several guests cite good value relative to more central options. Overall, expect a straightforward stay with value-focused basics and some operational quirks.
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AI-generated summary based on recent guest reviews
Facilities
Facilities are basic, with a terrace noted by several guests. Parking is mentioned, but experiences vary from nearby options to difficulty finding a spot.
Related guest reviews
8
Philippe
Aug 13, 2024
·
Stayed 1 night
Dans un quartier périphérique de Lugano (mais ça reste à moins de 20 minutes en bus, dont l’arrêt est à 100 m de l’hôtel). On a aimé : le prix (on va pas se mentir, 100.- en pleine saisie pour deux, c’est presque sans concurrence) ; la vue, avec le lac à 200 m (de petites ruelles y descendent) ; la terrasse ombragée aux fauteuils confortables ; le petit balcon de la chambre ; la cuisine (très bon tajine au poulet de la cheffe) ; le vin (excellent rioja…une fois refroidi) ; l’amabilité du personnel. On n’a pas aimé : l’exiguïté de la chambre, qui fait qu’on se cogne souvent au lit (supprimer un meuble inutile et moche aiderait. Je dis ça…) ; le bruit (on dirait pas mais il y a beaucoup de trafic sur la route en contrebas et en plein été y’a des motards qui se croient en compétition) ; l’absence de climatisation ET de ventilation. Conclusions : comme j’avais lu les commentaires, nous avions pris deux petits ventilateurs, des bouchons pour les oreilles et un bandeau de nuit, dormi la fenêtre grande ouverte et ça s’est très bien passé malgré la canicule (22 degrés minimum, encore 26 à minuit). Mais faut prévoir ! Vous voilà donc prévenus.
Dans un quartier périphérique de Lugano (mais ça reste à moins de 20 minutes en bus, dont l’arrêt est à 100 m de l’hôtel). On a aimé : le prix (on va pas se mentir, 100.- en pleine saisie pour deux, c’est presque sans concurrence) ; la vue, avec le lac à 200 m (de petites ruelles y descendent) ; la terrasse ombragée aux fauteuils confortables ; le petit balcon de la chambre ; la cuisine (très bon tajine au poulet de la cheffe) ; le vin (excellent rioja…une fois refroidi) ; l’amabilité du personnel. On n’a pas aimé : l’exiguïté de la chambre, qui fait qu’on se cogne souvent au lit (supprimer un meuble inutile et moche aiderait. Je dis ça…) ; le bruit (on dirait pas mais il y a beaucoup de trafic sur la route en contrebas et en plein été y’a des motards qui se croient en compétition) ; l’absence de climatisation ET de ventilation. Conclusions : comme j’avais lu les commentaires, nous avions pris deux petits ventilateurs, des bouchons pour les oreilles et un bandeau de nuit, dormi la fenêtre grande ouverte et ça s’est très bien passé malgré la canicule (22 degrés minimum, encore 26 à minuit). Mais faut prévoir ! Vous voilà donc prévenus.
6
Daniele
May 31, 2024
·
Stayed 1 night
Stanza rumorosa. Bus a pochi metri e parcheggi nelle vicinanze
Stanza rumorosa. Bus a pochi metri e parcheggi nelle vicinanze
8
Chris
Aug 29, 2024
·
Stayed 3 nights
Prettig gelegen, leuke sfeer, fijn terras, goede prijs/kwaliteitverhouding.
Prettig gelegen, leuke sfeer, fijn terras, goede prijs/kwaliteitverhouding.
8
Marc
Sep 5, 2022
·
Stayed 1 night
Hotel ligt op een mooie locatie Vriendelijke en behulpzaam personeel Ontbijt is pover Parkeren een crime
Hotel ligt op een mooie locatie Vriendelijke en behulpzaam personeel Ontbijt is pover Parkeren een crime
2
Ursula
Sep 15, 2025
·
Stayed 1 night
Das Hotel schliesst Ende Sept.25.....machen nur noch das nötigste.
Das Hotel schliesst Ende Sept.25.....machen nur noch das nötigste.
10
Jennifer R
Jun 5, 2025
·
Stayed 1 night
We had a great stay at Hotel Firenze Lugano! The receptionist was so sweet and welcoming, which set a really nice tone for our visit. The location was perfect for us — we walked the Olive Trail to Gandria right from the hotel, and it was a beautiful and manageable distance. We also ate at the onsite restaurant and really enjoyed it — the food was lovely and the atmosphere was relaxed. While there’s no dedicated parking, we were able to find parking nearby without too much trouble. Overall, it was a very nice stay, and the view from the hotel made it even more special. Would happily stay here again!
We had a great stay at Hotel Firenze Lugano! The receptionist was so sweet and welcoming, which set a really nice tone for our visit. The location was perfect for us — we walked the Olive Trail to Gandria right from the hotel, and it was a beautiful and manageable distance. We also ate at the onsite restaurant and really enjoyed it — the food was lovely and the atmosphere was relaxed. While there’s no dedicated parking, we were able to find parking nearby without too much trouble. Overall, it was a very nice stay, and the view from the hotel made it even more special. Would happily stay here again!
4
Peter
Sep 10, 2023
·
Stayed 1 night
Fernseher ging nicht, nur Musiksender. Tische auf der Terrasse waren total schmutzig. Essen was viel zu teuer. Das kann man vergessen.
Fernseher ging nicht, nur Musiksender. Tische auf der Terrasse waren total schmutzig. Essen was viel zu teuer. Das kann man vergessen.
4
Clarence Jeremy
Aug 8, 2022
·
Stayed 1 night
There is no air conditioning on the property. The property looks like it needs some improvements, but there is parking available at the property.
There is no air conditioning on the property. The property looks like it needs some improvements, but there is parking available at the property.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is inconsistent: several reviews cite dirty bathrooms, smelly or worn linens, and mold, while others describe orderly, clean spaces. Housekeeping standards appear to vary between stays.
Related guest reviews
4
Stephen
Oct 10, 2022
·
Stayed 2 nights
Evening staff less than helpful although morning staff was friendly and helpful. Bedding was old and of poor quality and questionably clean. Towels were more like rags. Location was quite a bit from the center of town but a bus stop was close. Hardly a view of the lake due to over-grown trees and shrubs. I definitely would NOT stay here again.
Evening staff less than helpful although morning staff was friendly and helpful. Bedding was old and of poor quality and questionably clean. Towels were more like rags. Location was quite a bit from the center of town but a bus stop was close. Hardly a view of the lake due to over-grown trees and shrubs. I definitely would NOT stay here again.
2
Ursula
Jul 31, 2022
·
Stayed 2 nights
Obwohl wir am Tag vor unserer Anreise per E-Mail gefragt wurden um welche Zeit wir Anreisen war niemand vor Ort und wir mussten bei grosser Hitze mehr als eine Stunde warten. Es hatte auch kein Restaurant oder ähnliches in der Nähe. Das Ganze wirkt ungepflegt und ist nicht sauber. Schimmel im Bad etc. Der Duschkopf war defekt. Das Brot fürs Frühstück wurde am Vorabend aufgelegt, es war trocken und nicht genügend gebacken.
Obwohl wir am Tag vor unserer Anreise per E-Mail gefragt wurden um welche Zeit wir Anreisen war niemand vor Ort und wir mussten bei grosser Hitze mehr als eine Stunde warten. Es hatte auch kein Restaurant oder ähnliches in der Nähe. Das Ganze wirkt ungepflegt und ist nicht sauber. Schimmel im Bad etc. Der Duschkopf war defekt. Das Brot fürs Frühstück wurde am Vorabend aufgelegt, es war trocken und nicht genügend gebacken.
8
Muhammed Roni
Jun 3, 2023
·
Stayed 1 night
Es ist ein tolles Altbauhaus mit traditionell Italienischer Einrichtung, mit tollem Blick auf den Lago di Lugano. Das einzige was leider etwas störte ist, dass es keine Klimaanlage gab und das sehr viele Ameisen im Zimmer waren.
Es ist ein tolles Altbauhaus mit traditionell Italienischer Einrichtung, mit tollem Blick auf den Lago di Lugano. Das einzige was leider etwas störte ist, dass es keine Klimaanlage gab und das sehr viele Ameisen im Zimmer waren.
2
ÖMER FARUK
Aug 12, 2025
·
Stayed 1 night
Towels are dirty and smells no air condion
Towels are dirty and smells no air condion
10
Davide
Oct 3, 2023
·
Stayed 1 night
Struttura datata ma ordinata e pulita. Veramente buono il rapporto prezzo/qualità. Accoglienza e servizio ottimi. Ho utilizzato i mezzi pubblici per raggiungere l'hotel, pochi minuti dalla stazione dei treni e fermata a lato dell'ingresso, comodissimo. Ho soggiornato una notte ed ho avuto la fortuna che fosse il giorno di una delle periodiche serate a tema organizzate dallo staff: ottima cena, ispirata alla Sicilia, a base di pesce con vari vini siciliani ben abbinati a ciascuna portata. Notevole anche la performance degli artisti del gruppo Bisound. Ottima musica, balli e tanta allegria! Complimenti a tutto lo staff.
Struttura datata ma ordinata e pulita. Veramente buono il rapporto prezzo/qualità. Accoglienza e servizio ottimi. Ho utilizzato i mezzi pubblici per raggiungere l'hotel, pochi minuti dalla stazione dei treni e fermata a lato dell'ingresso, comodissimo. Ho soggiornato una notte ed ho avuto la fortuna che fosse il giorno di una delle periodiche serate a tema organizzate dallo staff: ottima cena, ispirata alla Sicilia, a base di pesce con vari vini siciliani ben abbinati a ciascuna portata. Notevole anche la performance degli artisti del gruppo Bisound. Ottima musica, balli e tanta allegria! Complimenti a tutto lo staff.
4
LIANG
Sep 4, 2022
·
Stayed 1 night
The room was not cleaned properly, no AC in this hot day, no fridge, very noisy at night because our room on the 3rd floor was actually right on the street level due to the site slope reason, cars passed by all night. And front desk only accept cash not credit card for my city tax, don’t know why
The room was not cleaned properly, no AC in this hot day, no fridge, very noisy at night because our room on the 3rd floor was actually right on the street level due to the site slope reason, cars passed by all night. And front desk only accept cash not credit card for my city tax, don’t know why
4
Tristan
Oct 25, 2024
·
Stayed 1 night
No one to check in, breakfast (including eggs) were left out at dinner service, couldn’t pay for dinner as the eftpos was broken, no top sheet and duvet smelt of many different perfumes, hair in the bath of an already dirty bathroom.
No one to check in, breakfast (including eggs) were left out at dinner service, couldn’t pay for dinner as the eftpos was broken, no top sheet and duvet smelt of many different perfumes, hair in the bath of an already dirty bathroom.
4
Armin
Sep 12, 2022
·
Stayed 5 nights
Das Hotel Ristorante Firenze liegt an einer Straßenecke. Diese Straße ist sehr stark befahren. Von daher ist es bis spät abends und am frühen Morgen sehr laut, was auf dem Zimmer auch zu hören ist. Die Bushaltestelle liegt nur wenige Meter vom Hotel entfernt. Man braucht ca. 15 Minuten bis zur Innenstadt. Das DE-LUXE-Zimmer mit Balkon war einfach nur sehr schlecht. Klein, abgewohnt, winziges Bad mit Dusche, Balkon ebenfalls sehr winzig. Spärlich ausgestattet. Am Bettende konnte man nicht aneinander vorbeigehen, dazu war es zu eng. Das angepriesene Doppelbett für das DE-LUXE-Zimmer mit Balkon war 140 cm breit und hatte nur eine einzige Zudecke für zwei Personen. Die Matratzen waren sehr weich, um nicht zu sagen durchgelegen.
Das Hotel Ristorante Firenze liegt an einer Straßenecke. Diese Straße ist sehr stark befahren. Von daher ist es bis spät abends und am frühen Morgen sehr laut, was auf dem Zimmer auch zu hören ist. Die Bushaltestelle liegt nur wenige Meter vom Hotel entfernt. Man braucht ca. 15 Minuten bis zur Innenstadt. Das DE-LUXE-Zimmer mit Balkon war einfach nur sehr schlecht. Klein, abgewohnt, winziges Bad mit Dusche, Balkon ebenfalls sehr winzig. Spärlich ausgestattet. Am Bettende konnte man nicht aneinander vorbeigehen, dazu war es zu eng. Das angepriesene Doppelbett für das DE-LUXE-Zimmer mit Balkon war 140 cm breit und hatte nur eine einzige Zudecke für zwei Personen. Die Matratzen waren sehr weich, um nicht zu sagen durchgelegen.
6
Karla
Oct 6, 2023
·
Stayed 1 night
Luca was really nice when I arrived and helped me giving the right instructions to navigate around the city. The hotel is located in a nice area, it’s clean and the bed was extremely comfortable. The only downside about this hotel is the breakfast: expensive, with little options, the cereal was old, no fresh food, fruits. Disappointed!
Luca was really nice when I arrived and helped me giving the right instructions to navigate around the city. The hotel is located in a nice area, it’s clean and the bed was extremely comfortable. The only downside about this hotel is the breakfast: expensive, with little options, the cereal was old, no fresh food, fruits. Disappointed!
4
Peter
Sep 10, 2023
·
Stayed 1 night
Fernseher ging nicht, nur Musiksender. Tische auf der Terrasse waren total schmutzig. Essen was viel zu teuer. Das kann man vergessen.
Fernseher ging nicht, nur Musiksender. Tische auf der Terrasse waren total schmutzig. Essen was viel zu teuer. Das kann man vergessen.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are compact and often dated, with recurring reports of no air conditioning and traffic noise. Some have lake views, but comfort features like pillows and mattresses vary.
Related guest reviews
8
Muhammed Roni
Jun 3, 2023
·
Stayed 1 night
Es ist ein tolles Altbauhaus mit traditionell Italienischer Einrichtung, mit tollem Blick auf den Lago di Lugano. Das einzige was leider etwas störte ist, dass es keine Klimaanlage gab und das sehr viele Ameisen im Zimmer waren.
Es ist ein tolles Altbauhaus mit traditionell Italienischer Einrichtung, mit tollem Blick auf den Lago di Lugano. Das einzige was leider etwas störte ist, dass es keine Klimaanlage gab und das sehr viele Ameisen im Zimmer waren.
2
Andrea
Jul 6, 2024
·
Stayed 1 night
Camere fatiscenti e non in linea con il prezzo.
Camere fatiscenti e non in linea con il prezzo.
4
Ellen
Aug 15, 2024
·
Stayed 1 night
Vi hade inte en så positiv upplevelse av Hotel Firenze. Vi fick tillgång till rummet 1,5 timme senare än vad vi hade kommit överens om. Det fanns ingen AC så rummet var alldeles för varmt samt att kuddarna var väldigt obekväma.
Vi hade inte en så positiv upplevelse av Hotel Firenze. Vi fick tillgång till rummet 1,5 timme senare än vad vi hade kommit överens om. Det fanns ingen AC så rummet var alldeles för varmt samt att kuddarna var väldigt obekväma.
4
LIANG
Sep 4, 2022
·
Stayed 1 night
The room was not cleaned properly, no AC in this hot day, no fridge, very noisy at night because our room on the 3rd floor was actually right on the street level due to the site slope reason, cars passed by all night. And front desk only accept cash not credit card for my city tax, don’t know why
The room was not cleaned properly, no AC in this hot day, no fridge, very noisy at night because our room on the 3rd floor was actually right on the street level due to the site slope reason, cars passed by all night. And front desk only accept cash not credit card for my city tax, don’t know why
8
Philippe
Aug 13, 2024
·
Stayed 1 night
Dans un quartier périphérique de Lugano (mais ça reste à moins de 20 minutes en bus, dont l’arrêt est à 100 m de l’hôtel). On a aimé : le prix (on va pas se mentir, 100.- en pleine saisie pour deux, c’est presque sans concurrence) ; la vue, avec le lac à 200 m (de petites ruelles y descendent) ; la terrasse ombragée aux fauteuils confortables ; le petit balcon de la chambre ; la cuisine (très bon tajine au poulet de la cheffe) ; le vin (excellent rioja…une fois refroidi) ; l’amabilité du personnel. On n’a pas aimé : l’exiguïté de la chambre, qui fait qu’on se cogne souvent au lit (supprimer un meuble inutile et moche aiderait. Je dis ça…) ; le bruit (on dirait pas mais il y a beaucoup de trafic sur la route en contrebas et en plein été y’a des motards qui se croient en compétition) ; l’absence de climatisation ET de ventilation. Conclusions : comme j’avais lu les commentaires, nous avions pris deux petits ventilateurs, des bouchons pour les oreilles et un bandeau de nuit, dormi la fenêtre grande ouverte et ça s’est très bien passé malgré la canicule (22 degrés minimum, encore 26 à minuit). Mais faut prévoir ! Vous voilà donc prévenus.
Dans un quartier périphérique de Lugano (mais ça reste à moins de 20 minutes en bus, dont l’arrêt est à 100 m de l’hôtel). On a aimé : le prix (on va pas se mentir, 100.- en pleine saisie pour deux, c’est presque sans concurrence) ; la vue, avec le lac à 200 m (de petites ruelles y descendent) ; la terrasse ombragée aux fauteuils confortables ; le petit balcon de la chambre ; la cuisine (très bon tajine au poulet de la cheffe) ; le vin (excellent rioja…une fois refroidi) ; l’amabilité du personnel. On n’a pas aimé : l’exiguïté de la chambre, qui fait qu’on se cogne souvent au lit (supprimer un meuble inutile et moche aiderait. Je dis ça…) ; le bruit (on dirait pas mais il y a beaucoup de trafic sur la route en contrebas et en plein été y’a des motards qui se croient en compétition) ; l’absence de climatisation ET de ventilation. Conclusions : comme j’avais lu les commentaires, nous avions pris deux petits ventilateurs, des bouchons pour les oreilles et un bandeau de nuit, dormi la fenêtre grande ouverte et ça s’est très bien passé malgré la canicule (22 degrés minimum, encore 26 à minuit). Mais faut prévoir ! Vous voilà donc prévenus.
6
Daniele
May 31, 2024
·
Stayed 1 night
Stanza rumorosa. Bus a pochi metri e parcheggi nelle vicinanze
Stanza rumorosa. Bus a pochi metri e parcheggi nelle vicinanze
4
Armin
Sep 12, 2022
·
Stayed 5 nights
Das Hotel Ristorante Firenze liegt an einer Straßenecke. Diese Straße ist sehr stark befahren. Von daher ist es bis spät abends und am frühen Morgen sehr laut, was auf dem Zimmer auch zu hören ist. Die Bushaltestelle liegt nur wenige Meter vom Hotel entfernt. Man braucht ca. 15 Minuten bis zur Innenstadt. Das DE-LUXE-Zimmer mit Balkon war einfach nur sehr schlecht. Klein, abgewohnt, winziges Bad mit Dusche, Balkon ebenfalls sehr winzig. Spärlich ausgestattet. Am Bettende konnte man nicht aneinander vorbeigehen, dazu war es zu eng. Das angepriesene Doppelbett für das DE-LUXE-Zimmer mit Balkon war 140 cm breit und hatte nur eine einzige Zudecke für zwei Personen. Die Matratzen waren sehr weich, um nicht zu sagen durchgelegen.
Das Hotel Ristorante Firenze liegt an einer Straßenecke. Diese Straße ist sehr stark befahren. Von daher ist es bis spät abends und am frühen Morgen sehr laut, was auf dem Zimmer auch zu hören ist. Die Bushaltestelle liegt nur wenige Meter vom Hotel entfernt. Man braucht ca. 15 Minuten bis zur Innenstadt. Das DE-LUXE-Zimmer mit Balkon war einfach nur sehr schlecht. Klein, abgewohnt, winziges Bad mit Dusche, Balkon ebenfalls sehr winzig. Spärlich ausgestattet. Am Bettende konnte man nicht aneinander vorbeigehen, dazu war es zu eng. Das angepriesene Doppelbett für das DE-LUXE-Zimmer mit Balkon war 140 cm breit und hatte nur eine einzige Zudecke für zwei Personen. Die Matratzen waren sehr weich, um nicht zu sagen durchgelegen.
6
Marco
Jul 25, 2024
·
Stayed 2 nights
La struttura è essenziale, comoda per il centro di Lugano, ma manca un condizionatore d’aria. Pecccato
La struttura è essenziale, comoda per il centro di Lugano, ma manca un condizionatore d’aria. Pecccato
10
Jennifer R
Jun 5, 2025
·
Stayed 1 night
We had a great stay at Hotel Firenze Lugano! The receptionist was so sweet and welcoming, which set a really nice tone for our visit. The location was perfect for us — we walked the Olive Trail to Gandria right from the hotel, and it was a beautiful and manageable distance. We also ate at the onsite restaurant and really enjoyed it — the food was lovely and the atmosphere was relaxed. While there’s no dedicated parking, we were able to find parking nearby without too much trouble. Overall, it was a very nice stay, and the view from the hotel made it even more special. Would happily stay here again!
We had a great stay at Hotel Firenze Lugano! The receptionist was so sweet and welcoming, which set a really nice tone for our visit. The location was perfect for us — we walked the Olive Trail to Gandria right from the hotel, and it was a beautiful and manageable distance. We also ate at the onsite restaurant and really enjoyed it — the food was lovely and the atmosphere was relaxed. While there’s no dedicated parking, we were able to find parking nearby without too much trouble. Overall, it was a very nice stay, and the view from the hotel made it even more special. Would happily stay here again!
4
Philip
May 12, 2025
·
Stayed 1 night
Room 5 is part of a one and a half diamond property with a 3 and a half diamond view of Lake Lugano. Room was described as deluxe. Expedia or some one should give us partial compensation.
Room 5 is part of a one and a half diamond property with a 3 and a half diamond view of Lake Lugano. Room was described as deluxe. Expedia or some one should give us partial compensation.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful, with standout assistance from individuals. However, some guests encountered unattended check in, limited reception hours, and occasional payment or responsiveness issues.
Related guest reviews
2
Ursula
Jul 31, 2022
·
Stayed 2 nights
Obwohl wir am Tag vor unserer Anreise per E-Mail gefragt wurden um welche Zeit wir Anreisen war niemand vor Ort und wir mussten bei grosser Hitze mehr als eine Stunde warten. Es hatte auch kein Restaurant oder ähnliches in der Nähe. Das Ganze wirkt ungepflegt und ist nicht sauber. Schimmel im Bad etc. Der Duschkopf war defekt. Das Brot fürs Frühstück wurde am Vorabend aufgelegt, es war trocken und nicht genügend gebacken.
Obwohl wir am Tag vor unserer Anreise per E-Mail gefragt wurden um welche Zeit wir Anreisen war niemand vor Ort und wir mussten bei grosser Hitze mehr als eine Stunde warten. Es hatte auch kein Restaurant oder ähnliches in der Nähe. Das Ganze wirkt ungepflegt und ist nicht sauber. Schimmel im Bad etc. Der Duschkopf war defekt. Das Brot fürs Frühstück wurde am Vorabend aufgelegt, es war trocken und nicht genügend gebacken.
8
Dorella
Jun 5, 2023
·
Stayed 1 night
Struttura caratteristica, intima e accogliente! Personale giovane e gentile! In 3 parole: profumo di casa!!
Struttura caratteristica, intima e accogliente! Personale giovane e gentile! In 3 parole: profumo di casa!!
10
Davide
Oct 3, 2023
·
Stayed 1 night
Struttura datata ma ordinata e pulita. Veramente buono il rapporto prezzo/qualità. Accoglienza e servizio ottimi. Ho utilizzato i mezzi pubblici per raggiungere l'hotel, pochi minuti dalla stazione dei treni e fermata a lato dell'ingresso, comodissimo. Ho soggiornato una notte ed ho avuto la fortuna che fosse il giorno di una delle periodiche serate a tema organizzate dallo staff: ottima cena, ispirata alla Sicilia, a base di pesce con vari vini siciliani ben abbinati a ciascuna portata. Notevole anche la performance degli artisti del gruppo Bisound. Ottima musica, balli e tanta allegria! Complimenti a tutto lo staff.
Struttura datata ma ordinata e pulita. Veramente buono il rapporto prezzo/qualità. Accoglienza e servizio ottimi. Ho utilizzato i mezzi pubblici per raggiungere l'hotel, pochi minuti dalla stazione dei treni e fermata a lato dell'ingresso, comodissimo. Ho soggiornato una notte ed ho avuto la fortuna che fosse il giorno di una delle periodiche serate a tema organizzate dallo staff: ottima cena, ispirata alla Sicilia, a base di pesce con vari vini siciliani ben abbinati a ciascuna portata. Notevole anche la performance degli artisti del gruppo Bisound. Ottima musica, balli e tanta allegria! Complimenti a tutto lo staff.
8
STEPHANIE
Apr 22, 2024
·
Stayed 1 night
quaint place. Beautiful setting. Friendly staff
quaint place. Beautiful setting. Friendly staff
6
Magda C
Sep 22, 2025
·
Stayed 1 night
O hotel parece um pouco abandonado, as instalações são antigas, não tem recepção o dia todo, chegamos a tarde e nao tinha ninguem para nos receber, tivemos que ligar e entrar sem ninguem no quarto. A roupa de cama é antiga e o quarto tb. Pagamos pelo café da manhã, mas mesmo assim, não foi muito bom, faltavam coisas na mesa, coisas simples como pão. Fomos bem atendidos pelo Lucca, que deixou nossas malas na recepção depois do check-out. Ele fica proximo ao ponto de onibus, o que facilita a ida ate os pontos turisticos de Lugano.
O hotel parece um pouco abandonado, as instalações são antigas, não tem recepção o dia todo, chegamos a tarde e nao tinha ninguem para nos receber, tivemos que ligar e entrar sem ninguem no quarto. A roupa de cama é antiga e o quarto tb. Pagamos pelo café da manhã, mas mesmo assim, não foi muito bom, faltavam coisas na mesa, coisas simples como pão. Fomos bem atendidos pelo Lucca, que deixou nossas malas na recepção depois do check-out. Ele fica proximo ao ponto de onibus, o que facilita a ida ate os pontos turisticos de Lugano.
10
Emylou
Jun 2, 2025
·
Stayed 3 nights
Lucca and Lulu went over and beyond to make our stay extra special. Lucca offered to give us a ride to the airport at the last minute when we asked for help since we cannot book an Uber. We arrived at the train station just in time to catch our train to Malpensa airport. Excellent customer service.
Lucca and Lulu went over and beyond to make our stay extra special. Lucca offered to give us a ride to the airport at the last minute when we asked for help since we cannot book an Uber. We arrived at the train station just in time to catch our train to Malpensa airport. Excellent customer service.
8
Philippe
Aug 13, 2024
·
Stayed 1 night
Dans un quartier périphérique de Lugano (mais ça reste à moins de 20 minutes en bus, dont l’arrêt est à 100 m de l’hôtel). On a aimé : le prix (on va pas se mentir, 100.- en pleine saisie pour deux, c’est presque sans concurrence) ; la vue, avec le lac à 200 m (de petites ruelles y descendent) ; la terrasse ombragée aux fauteuils confortables ; le petit balcon de la chambre ; la cuisine (très bon tajine au poulet de la cheffe) ; le vin (excellent rioja…une fois refroidi) ; l’amabilité du personnel. On n’a pas aimé : l’exiguïté de la chambre, qui fait qu’on se cogne souvent au lit (supprimer un meuble inutile et moche aiderait. Je dis ça…) ; le bruit (on dirait pas mais il y a beaucoup de trafic sur la route en contrebas et en plein été y’a des motards qui se croient en compétition) ; l’absence de climatisation ET de ventilation. Conclusions : comme j’avais lu les commentaires, nous avions pris deux petits ventilateurs, des bouchons pour les oreilles et un bandeau de nuit, dormi la fenêtre grande ouverte et ça s’est très bien passé malgré la canicule (22 degrés minimum, encore 26 à minuit). Mais faut prévoir ! Vous voilà donc prévenus.
Dans un quartier périphérique de Lugano (mais ça reste à moins de 20 minutes en bus, dont l’arrêt est à 100 m de l’hôtel). On a aimé : le prix (on va pas se mentir, 100.- en pleine saisie pour deux, c’est presque sans concurrence) ; la vue, avec le lac à 200 m (de petites ruelles y descendent) ; la terrasse ombragée aux fauteuils confortables ; le petit balcon de la chambre ; la cuisine (très bon tajine au poulet de la cheffe) ; le vin (excellent rioja…une fois refroidi) ; l’amabilité du personnel. On n’a pas aimé : l’exiguïté de la chambre, qui fait qu’on se cogne souvent au lit (supprimer un meuble inutile et moche aiderait. Je dis ça…) ; le bruit (on dirait pas mais il y a beaucoup de trafic sur la route en contrebas et en plein été y’a des motards qui se croient en compétition) ; l’absence de climatisation ET de ventilation. Conclusions : comme j’avais lu les commentaires, nous avions pris deux petits ventilateurs, des bouchons pour les oreilles et un bandeau de nuit, dormi la fenêtre grande ouverte et ça s’est très bien passé malgré la canicule (22 degrés minimum, encore 26 à minuit). Mais faut prévoir ! Vous voilà donc prévenus.
10
jedediah
Jul 2, 2022
·
Stayed 2 nights
Luca, took great care to ensure my families comfort and enjoyment.
Luca, took great care to ensure my families comfort and enjoyment.
10
Phyllis
Jul 28, 2024
·
Stayed 1 night
Friendly and helpful at check in. Great breakfast. Cozy (small) room. Right beside the bus stops going in either direction. We enjoyed stay.
Friendly and helpful at check in. Great breakfast. Cozy (small) room. Right beside the bus stops going in either direction. We enjoyed stay.
10
Jennifer R
Jun 5, 2025
·
Stayed 1 night
We had a great stay at Hotel Firenze Lugano! The receptionist was so sweet and welcoming, which set a really nice tone for our visit. The location was perfect for us — we walked the Olive Trail to Gandria right from the hotel, and it was a beautiful and manageable distance. We also ate at the onsite restaurant and really enjoyed it — the food was lovely and the atmosphere was relaxed. While there’s no dedicated parking, we were able to find parking nearby without too much trouble. Overall, it was a very nice stay, and the view from the hotel made it even more special. Would happily stay here again!
We had a great stay at Hotel Firenze Lugano! The receptionist was so sweet and welcoming, which set a really nice tone for our visit. The location was perfect for us — we walked the Olive Trail to Gandria right from the hotel, and it was a beautiful and manageable distance. We also ate at the onsite restaurant and really enjoyed it — the food was lovely and the atmosphere was relaxed. While there’s no dedicated parking, we were able to find parking nearby without too much trouble. Overall, it was a very nice stay, and the view from the hotel made it even more special. Would happily stay here again!
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AI-generated summary based on recent guest reviews
Location
Bus stops are just steps away, making it easy to reach the center and station, and the lake is a short walk with scenic views. Several reviews note a peripheral setting and significant road noise from the main road.
Related guest reviews
8
Jürgen
Sep 25, 2025
·
Stayed 1 night
Sehr freundliche Bedienung und schöne Aussicht auf den See
Sehr freundliche Bedienung und schöne Aussicht auf den See
6
Magda C
Sep 22, 2025
·
Stayed 1 night
O hotel parece um pouco abandonado, as instalações são antigas, não tem recepção o dia todo, chegamos a tarde e nao tinha ninguem para nos receber, tivemos que ligar e entrar sem ninguem no quarto. A roupa de cama é antiga e o quarto tb. Pagamos pelo café da manhã, mas mesmo assim, não foi muito bom, faltavam coisas na mesa, coisas simples como pão. Fomos bem atendidos pelo Lucca, que deixou nossas malas na recepção depois do check-out. Ele fica proximo ao ponto de onibus, o que facilita a ida ate os pontos turisticos de Lugano.
O hotel parece um pouco abandonado, as instalações são antigas, não tem recepção o dia todo, chegamos a tarde e nao tinha ninguem para nos receber, tivemos que ligar e entrar sem ninguem no quarto. A roupa de cama é antiga e o quarto tb. Pagamos pelo café da manhã, mas mesmo assim, não foi muito bom, faltavam coisas na mesa, coisas simples como pão. Fomos bem atendidos pelo Lucca, que deixou nossas malas na recepção depois do check-out. Ele fica proximo ao ponto de onibus, o que facilita a ida ate os pontos turisticos de Lugano.
8
Philippe
Aug 13, 2024
·
Stayed 1 night
Dans un quartier périphérique de Lugano (mais ça reste à moins de 20 minutes en bus, dont l’arrêt est à 100 m de l’hôtel). On a aimé : le prix (on va pas se mentir, 100.- en pleine saisie pour deux, c’est presque sans concurrence) ; la vue, avec le lac à 200 m (de petites ruelles y descendent) ; la terrasse ombragée aux fauteuils confortables ; le petit balcon de la chambre ; la cuisine (très bon tajine au poulet de la cheffe) ; le vin (excellent rioja…une fois refroidi) ; l’amabilité du personnel. On n’a pas aimé : l’exiguïté de la chambre, qui fait qu’on se cogne souvent au lit (supprimer un meuble inutile et moche aiderait. Je dis ça…) ; le bruit (on dirait pas mais il y a beaucoup de trafic sur la route en contrebas et en plein été y’a des motards qui se croient en compétition) ; l’absence de climatisation ET de ventilation. Conclusions : comme j’avais lu les commentaires, nous avions pris deux petits ventilateurs, des bouchons pour les oreilles et un bandeau de nuit, dormi la fenêtre grande ouverte et ça s’est très bien passé malgré la canicule (22 degrés minimum, encore 26 à minuit). Mais faut prévoir ! Vous voilà donc prévenus.
Dans un quartier périphérique de Lugano (mais ça reste à moins de 20 minutes en bus, dont l’arrêt est à 100 m de l’hôtel). On a aimé : le prix (on va pas se mentir, 100.- en pleine saisie pour deux, c’est presque sans concurrence) ; la vue, avec le lac à 200 m (de petites ruelles y descendent) ; la terrasse ombragée aux fauteuils confortables ; le petit balcon de la chambre ; la cuisine (très bon tajine au poulet de la cheffe) ; le vin (excellent rioja…une fois refroidi) ; l’amabilité du personnel. On n’a pas aimé : l’exiguïté de la chambre, qui fait qu’on se cogne souvent au lit (supprimer un meuble inutile et moche aiderait. Je dis ça…) ; le bruit (on dirait pas mais il y a beaucoup de trafic sur la route en contrebas et en plein été y’a des motards qui se croient en compétition) ; l’absence de climatisation ET de ventilation. Conclusions : comme j’avais lu les commentaires, nous avions pris deux petits ventilateurs, des bouchons pour les oreilles et un bandeau de nuit, dormi la fenêtre grande ouverte et ça s’est très bien passé malgré la canicule (22 degrés minimum, encore 26 à minuit). Mais faut prévoir ! Vous voilà donc prévenus.
6
Taco
Sep 10, 2023
·
Stayed 1 night
Mooie omgeving
Mooie omgeving
6
Daniele
May 31, 2024
·
Stayed 1 night
Stanza rumorosa. Bus a pochi metri e parcheggi nelle vicinanze
Stanza rumorosa. Bus a pochi metri e parcheggi nelle vicinanze
8
Chris
Aug 29, 2024
·
Stayed 3 nights
Prettig gelegen, leuke sfeer, fijn terras, goede prijs/kwaliteitverhouding.
Prettig gelegen, leuke sfeer, fijn terras, goede prijs/kwaliteitverhouding.
4
Armin
Sep 12, 2022
·
Stayed 5 nights
Das Hotel Ristorante Firenze liegt an einer Straßenecke. Diese Straße ist sehr stark befahren. Von daher ist es bis spät abends und am frühen Morgen sehr laut, was auf dem Zimmer auch zu hören ist. Die Bushaltestelle liegt nur wenige Meter vom Hotel entfernt. Man braucht ca. 15 Minuten bis zur Innenstadt. Das DE-LUXE-Zimmer mit Balkon war einfach nur sehr schlecht. Klein, abgewohnt, winziges Bad mit Dusche, Balkon ebenfalls sehr winzig. Spärlich ausgestattet. Am Bettende konnte man nicht aneinander vorbeigehen, dazu war es zu eng. Das angepriesene Doppelbett für das DE-LUXE-Zimmer mit Balkon war 140 cm breit und hatte nur eine einzige Zudecke für zwei Personen. Die Matratzen waren sehr weich, um nicht zu sagen durchgelegen.
Das Hotel Ristorante Firenze liegt an einer Straßenecke. Diese Straße ist sehr stark befahren. Von daher ist es bis spät abends und am frühen Morgen sehr laut, was auf dem Zimmer auch zu hören ist. Die Bushaltestelle liegt nur wenige Meter vom Hotel entfernt. Man braucht ca. 15 Minuten bis zur Innenstadt. Das DE-LUXE-Zimmer mit Balkon war einfach nur sehr schlecht. Klein, abgewohnt, winziges Bad mit Dusche, Balkon ebenfalls sehr winzig. Spärlich ausgestattet. Am Bettende konnte man nicht aneinander vorbeigehen, dazu war es zu eng. Das angepriesene Doppelbett für das DE-LUXE-Zimmer mit Balkon war 140 cm breit und hatte nur eine einzige Zudecke für zwei Personen. Die Matratzen waren sehr weich, um nicht zu sagen durchgelegen.
10
Phyllis
Jul 28, 2024
·
Stayed 1 night
Friendly and helpful at check in. Great breakfast. Cozy (small) room. Right beside the bus stops going in either direction. We enjoyed stay.
Friendly and helpful at check in. Great breakfast. Cozy (small) room. Right beside the bus stops going in either direction. We enjoyed stay.
6
John
Jun 24, 2024
·
Stayed 1 night
The service was excellent and we had a superb evening meal. We could walk to the lake, and there is an efficient bus service from just around the corner into town (and station). The disadvantage was the main road itself, which was noisy if you have the window open.
The service was excellent and we had a superb evening meal. We could walk to the lake, and there is an efficient bus service from just around the corner into town (and station). The disadvantage was the main road itself, which was noisy if you have the window open.
10
Jennifer R
Jun 5, 2025
·
Stayed 1 night
We had a great stay at Hotel Firenze Lugano! The receptionist was so sweet and welcoming, which set a really nice tone for our visit. The location was perfect for us — we walked the Olive Trail to Gandria right from the hotel, and it was a beautiful and manageable distance. We also ate at the onsite restaurant and really enjoyed it — the food was lovely and the atmosphere was relaxed. While there’s no dedicated parking, we were able to find parking nearby without too much trouble. Overall, it was a very nice stay, and the view from the hotel made it even more special. Would happily stay here again!
We had a great stay at Hotel Firenze Lugano! The receptionist was so sweet and welcoming, which set a really nice tone for our visit. The location was perfect for us — we walked the Olive Trail to Gandria right from the hotel, and it was a beautiful and manageable distance. We also ate at the onsite restaurant and really enjoyed it — the food was lovely and the atmosphere was relaxed. While there’s no dedicated parking, we were able to find parking nearby without too much trouble. Overall, it was a very nice stay, and the view from the hotel made it even more special. Would happily stay here again!
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AI-generated summary based on recent guest reviews
Dining
Evening meals at the onsite restaurant often receive praise. Breakfast is frequently described as limited or poorly handled, and some found prices high.
Related guest reviews
2
Ursula
Jul 31, 2022
·
Stayed 2 nights
Obwohl wir am Tag vor unserer Anreise per E-Mail gefragt wurden um welche Zeit wir Anreisen war niemand vor Ort und wir mussten bei grosser Hitze mehr als eine Stunde warten. Es hatte auch kein Restaurant oder ähnliches in der Nähe. Das Ganze wirkt ungepflegt und ist nicht sauber. Schimmel im Bad etc. Der Duschkopf war defekt. Das Brot fürs Frühstück wurde am Vorabend aufgelegt, es war trocken und nicht genügend gebacken.
Obwohl wir am Tag vor unserer Anreise per E-Mail gefragt wurden um welche Zeit wir Anreisen war niemand vor Ort und wir mussten bei grosser Hitze mehr als eine Stunde warten. Es hatte auch kein Restaurant oder ähnliches in der Nähe. Das Ganze wirkt ungepflegt und ist nicht sauber. Schimmel im Bad etc. Der Duschkopf war defekt. Das Brot fürs Frühstück wurde am Vorabend aufgelegt, es war trocken und nicht genügend gebacken.
10
Davide
Oct 3, 2023
·
Stayed 1 night
Struttura datata ma ordinata e pulita. Veramente buono il rapporto prezzo/qualità. Accoglienza e servizio ottimi. Ho utilizzato i mezzi pubblici per raggiungere l'hotel, pochi minuti dalla stazione dei treni e fermata a lato dell'ingresso, comodissimo. Ho soggiornato una notte ed ho avuto la fortuna che fosse il giorno di una delle periodiche serate a tema organizzate dallo staff: ottima cena, ispirata alla Sicilia, a base di pesce con vari vini siciliani ben abbinati a ciascuna portata. Notevole anche la performance degli artisti del gruppo Bisound. Ottima musica, balli e tanta allegria! Complimenti a tutto lo staff.
Struttura datata ma ordinata e pulita. Veramente buono il rapporto prezzo/qualità. Accoglienza e servizio ottimi. Ho utilizzato i mezzi pubblici per raggiungere l'hotel, pochi minuti dalla stazione dei treni e fermata a lato dell'ingresso, comodissimo. Ho soggiornato una notte ed ho avuto la fortuna che fosse il giorno di una delle periodiche serate a tema organizzate dallo staff: ottima cena, ispirata alla Sicilia, a base di pesce con vari vini siciliani ben abbinati a ciascuna portata. Notevole anche la performance degli artisti del gruppo Bisound. Ottima musica, balli e tanta allegria! Complimenti a tutto lo staff.
6
Magda C
Sep 22, 2025
·
Stayed 1 night
O hotel parece um pouco abandonado, as instalações são antigas, não tem recepção o dia todo, chegamos a tarde e nao tinha ninguem para nos receber, tivemos que ligar e entrar sem ninguem no quarto. A roupa de cama é antiga e o quarto tb. Pagamos pelo café da manhã, mas mesmo assim, não foi muito bom, faltavam coisas na mesa, coisas simples como pão. Fomos bem atendidos pelo Lucca, que deixou nossas malas na recepção depois do check-out. Ele fica proximo ao ponto de onibus, o que facilita a ida ate os pontos turisticos de Lugano.
O hotel parece um pouco abandonado, as instalações são antigas, não tem recepção o dia todo, chegamos a tarde e nao tinha ninguem para nos receber, tivemos que ligar e entrar sem ninguem no quarto. A roupa de cama é antiga e o quarto tb. Pagamos pelo café da manhã, mas mesmo assim, não foi muito bom, faltavam coisas na mesa, coisas simples como pão. Fomos bem atendidos pelo Lucca, que deixou nossas malas na recepção depois do check-out. Ele fica proximo ao ponto de onibus, o que facilita a ida ate os pontos turisticos de Lugano.
8
Marc
Sep 5, 2022
·
Stayed 1 night
Hotel ligt op een mooie locatie Vriendelijke en behulpzaam personeel Ontbijt is pover Parkeren een crime
Hotel ligt op een mooie locatie Vriendelijke en behulpzaam personeel Ontbijt is pover Parkeren een crime
4
Tristan
Oct 25, 2024
·
Stayed 1 night
No one to check in, breakfast (including eggs) were left out at dinner service, couldn’t pay for dinner as the eftpos was broken, no top sheet and duvet smelt of many different perfumes, hair in the bath of an already dirty bathroom.
No one to check in, breakfast (including eggs) were left out at dinner service, couldn’t pay for dinner as the eftpos was broken, no top sheet and duvet smelt of many different perfumes, hair in the bath of an already dirty bathroom.
10
Phyllis
Jul 28, 2024
·
Stayed 1 night
Friendly and helpful at check in. Great breakfast. Cozy (small) room. Right beside the bus stops going in either direction. We enjoyed stay.
Friendly and helpful at check in. Great breakfast. Cozy (small) room. Right beside the bus stops going in either direction. We enjoyed stay.
6
Karla
Oct 6, 2023
·
Stayed 1 night
Luca was really nice when I arrived and helped me giving the right instructions to navigate around the city. The hotel is located in a nice area, it’s clean and the bed was extremely comfortable. The only downside about this hotel is the breakfast: expensive, with little options, the cereal was old, no fresh food, fruits. Disappointed!
Luca was really nice when I arrived and helped me giving the right instructions to navigate around the city. The hotel is located in a nice area, it’s clean and the bed was extremely comfortable. The only downside about this hotel is the breakfast: expensive, with little options, the cereal was old, no fresh food, fruits. Disappointed!
6
John
Jun 24, 2024
·
Stayed 1 night
The service was excellent and we had a superb evening meal. We could walk to the lake, and there is an efficient bus service from just around the corner into town (and station). The disadvantage was the main road itself, which was noisy if you have the window open.
The service was excellent and we had a superb evening meal. We could walk to the lake, and there is an efficient bus service from just around the corner into town (and station). The disadvantage was the main road itself, which was noisy if you have the window open.
10
Jennifer R
Jun 5, 2025
·
Stayed 1 night
We had a great stay at Hotel Firenze Lugano! The receptionist was so sweet and welcoming, which set a really nice tone for our visit. The location was perfect for us — we walked the Olive Trail to Gandria right from the hotel, and it was a beautiful and manageable distance. We also ate at the onsite restaurant and really enjoyed it — the food was lovely and the atmosphere was relaxed. While there’s no dedicated parking, we were able to find parking nearby without too much trouble. Overall, it was a very nice stay, and the view from the hotel made it even more special. Would happily stay here again!
We had a great stay at Hotel Firenze Lugano! The receptionist was so sweet and welcoming, which set a really nice tone for our visit. The location was perfect for us — we walked the Olive Trail to Gandria right from the hotel, and it was a beautiful and manageable distance. We also ate at the onsite restaurant and really enjoyed it — the food was lovely and the atmosphere was relaxed. While there’s no dedicated parking, we were able to find parking nearby without too much trouble. Overall, it was a very nice stay, and the view from the hotel made it even more special. Would happily stay here again!
4
Peter
Sep 10, 2023
·
Stayed 1 night
Fernseher ging nicht, nur Musiksender. Tische auf der Terrasse waren total schmutzig. Essen was viel zu teuer. Das kann man vergessen.
Fernseher ging nicht, nur Musiksender. Tische auf der Terrasse waren total schmutzig. Essen was viel zu teuer. Das kann man vergessen.
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FAQs about Hotel Firenze Lugano
Is parking available at the property?
Parking is available at the property, but it is limited. Guests should inquire about availability upon arrival.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is offered daily from 8:00 AM to 10:00 AM for a fee of approximately CHF 15 for adults and CHF 15 for children.
Are pets allowed at the property?
Pets are allowed at the property with a fee of CHF 10 per pet, per day. Service animals are exempt from this fee.
What are the standard check-in and check-out times?
Check-in starts at 5:00 PM and ends at 10:30 PM. Check-out time is 11:00 AM. Early or late check-in/check-out may be available upon request.
What accessibility features are available for guests with disabilities?
The property offers step-free entrances and wheelchair-accessible facilities. Guests are encouraged to contact the property for specific accessibility needs.
Where is the property located in relation to key landmarks?
The property is located in Lugano, close to notable landmarks such as Villa del Balbianello and Lake Lugano. Guests can enjoy outdoor activities like hiking and fishing nearby.
What are the policies regarding children staying at the property?
Children are allowed at the property, with one child aged 5 years or younger staying free when occupying the parent or guardian's room using existing bedding.
What are the policies for extra beds and cribs?
The property offers rollaway beds for a fee of CHF 29.0 per day. Guests should request confirmation in advance for any extra beds.
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Instant AI responses are based on hotel information
Check-in time starts at18:00Check-in time ends at22:00Check-out time ends at11:00
Age Requirements
Minimum age to check in is 15 years old
Pets
Pets allowed;Pet fee: CHF 10 per pet, per day;
Front Desk Services
Contactless check-in and contactless check-out are available; The front desk is open daily from 8:00 AM - 10:00 AM. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; Rollaway bed fee: CHF 29.0 per day; One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding;
Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.Fee for buffet breakfast: approximately CHF 15 for adults and CHF 15 for children;
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 14 years of age.
- Tourism fee: CHF 0.15 per person, per night
Popular amenities
Parking
Restaurant
Non-Smoking Rooms
Room Service
Tour Desk
Housekeeping
Services
Tour Desk
Housekeeping
Banquet Facilities
Currency Exchange
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Lockers Available
General
Room Service
Restaurant
Non-Smoking Rooms
Packed Lunches
Breakfast in the Room
Activities
Golf Course (nearby)
Scuba Diving
Cycling
Fishing
Horse Riding
Canoeing
Hiking
Outdoor Furniture
Terrace
Parking
Parking
Parking (Limited)
Internet
Free Wi-Fi