Name: Hampton Inn & Suites San Bernardino
Address: 895 East Hospitality Lane, San Bernardino, San Bernardino County, US
Price range: $94–$205 per night
Rating: 8.33

What guests think

At Hampton Inn & Suites San Bernardino, travelers often praise friendly, accommodating staff, spacious rooms, and the convenient location near the freeway, restaurants, and Costco, while feedback notes an aging property with worn carpets, maintenance issues, and mixed breakfast experiences.

Several reviews mention hot tub or pool closures, gym or elevator problems, and parking or security concerns, with a few reports of break-ins or theft. Cleanliness and upkeep are inconsistent, with housekeeping sometimes delayed or incomplete, occasional ants or pest claims, and breakfast areas not always tidy, though many guests also report clean, comfortable rooms. Room comfort varies: beds and pillows are often comfortable, but some guests noted noisy AC, thin walls, and missing fridges or blackout curtains. Expect a convenient stay if dated facilities aren’t a deal breaker.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Recurring notes of hot tub and occasional pool closures, gym equipment issues, and an elevator out at times. Some guests mention limited parking and security concerns, including break-ins or wheel thefts.

Related guest reviews

6

rolando

May 22, 2024

·

Stayed 1 night

I booked this location because it had a gym and a jacuzzi. Unfortunately during my stay, the jacuzzi wasn’t working and the gym at the hotel had broken equipment with signage indicating that the machines were non operational. Plus there was no light switch in the gym so exercising on the treadmill (the only machine that was working) had to be done in the dark. It’s not what I expected for a “Hilton” brand name hotel.

6

Laszlo

Aug 17, 2023

·

Stayed 1 night

Hotel was good, staff excellent, however all the wheels were stolen from our rental car overnight, no cameras and they had security on site. Weird.

6

Franklin

Sep 8, 2023

·

Stayed 2 nights

Overall property was well maintained with the exception of the pool. Pool was dirty.

6

Tina

Aug 11, 2025

·

Stayed 2 nights

I would like yo say , my room was great size. The lotion the provide smells amazing. Their were no bed bugs. The breakfast was average. Not bad. The downside the carpet had lots of stains in our room . Dirty. The staff was not friendly . Just kinda stared at you when walking by. The hot tub was closed down because the heater is broke. They will not spend the money to fix it. On the internet it says the pool is open till 11 p.m. but on property the pool says 10 pm. Durning the day there are a lot of wasp flying around the pool. Well looking up their is a wasp nest in the corner of the building. Your likely to get stung durning the day at the pool. At night the pool didnt light up . Super dark. Super jealous of the hotel next to us . The pools are right next to each other. Their hot tub worked and the pool light up beautifully. All in all i would not stay their again.

6

Carol

Jul 1, 2025

·

Stayed 1 night

I’ll start by saying we only paid about $112 per night. That’s a great price these days, especially when breakfast and parking are included. Bed very comfortable. We moved from one room to another due to extremely noisy AC unit. The other unit was still very loud. Pool and spa construction was going on which didn’t affect us at all. Bravo for keeping up the pool. However, the tacky signs around the property did not look professional. They were taped to the walls and in elevator with blue painter’s tape - and pretty poorly at that. It doesn’t cost anything to make a decent sign. Food was ok. Bacon very crisp and good. Always like waffles we can make ourselves. Eggs a potatoes could have been hotter. Not impressed with the coffee - bitter and too strong. One elevator was out of order and the electronic key lock on side door was broken. So it was a mixed bag. For the price we could handle the small inconveniences (except for noisy AC). Cleanliness and comfortable bed were the main things we needed for our overnight stay.

6

BRITTNI

Jul 8, 2025

·

Stayed 5 nights

The hotel itself had no AC, it was extremely warm the entirety of our stay. The pool was closed. I specifically stayed here for the on site laundry service as I was there for a week but the front desk never had change so we had to walk to nearby facilities to try and get change. The elevator was broken when we first got there and we got stuck inside. The lady who answered our call in the elevator answered and heard us tell her we were stuck and then put us on hold, a few minutes went by and the elevator ended up getting us to where we needed to be but when my friend went to the desk to talk with the staff she told us it’s been having issues and she was about to call the fire department. The communication would have been nice while we were actually stuck in there, not after. She also got annoyed with us for telling her she should put a sign up so nobody else gets stuck in that elevator. Overall it was a very mediocre hotel stay. I wasn’t very impressed.

8

Mary

Jul 10, 2025

·

Stayed 1 night

I usually love staying at Hampton. This hotel is in need of a remodel. The hallway was hot and smelled. The carpet in the room was showing its age. The pool was closed in the middle of July- wish this information had been posted on website. The room was fine for one night. The front desk staff was great.

8

Megan

May 6, 2024

·

Stayed 2 nights

They have a good staff, very nice. My only complaint is that there where a few things that could have been fixed the sprinkler in our room was just hanging not flush to the ceiling, there was a metal bracket sticking out of one of the beds, and the shower curtain was torn. The breakfast was good and the gym was great and had fun at the heated pool, hot tube didn’t work though.

4

Barbar

Sep 14, 2025

·

Stayed 1 night

Staff was friendly but miss represented facility. You said yes there was a hot tub and a pool. But failed to say the hot tub wasn’t working and we had driven a long way and you knew we were looking forward to that. Very disappointed that you weren’t up front.

8

William

Jul 20, 2025

·

Stayed 1 night

Parking was inadequate.

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Cleanliness

Mixed feedback: many found rooms clean, but others reported stained or smelly carpets, odors, ants, and a few bed bug claims. Housekeeping can be delayed or miss towels and refills.

Related guest reviews

4

Gregory

Jul 13, 2023

·

Stayed 1 night

Bed bugs and couldn't sleep.

2

LYNN

Nov 14, 2023

·

Stayed 1 night

Dirty room stained carpet food in fridge from previous occupants tub didnt drain DISGUSTING

4

Melissa

Aug 27, 2023

·

Stayed 1 night

Front desk was great! Any interactions I had were pleasant. Even finding my sons tablet that he forgot. I really appreciate it. Convenient location, free parking and breakfast was the reason we stayed here. Biggest down side was the cleanliness. Upon entering the room you get with a stinch and humid from. Carpets were the first thing that caught my attention. They are filthy!!! Red stains and dirt throughout you would think it was an outdoor rug! We all kept are shoes on and near by throughout the night. Also tearing on the edges of the carpet. The restroom outdated and mold on the ceiling. Walls and lamp shade had stains on it. Everything that was a blanket or cushion was stained badly. I can’t believe I was at a Hilton owned hotel. I would never stay here again. Photos will show what I’m saying. And not just exaggerating. Completely fell short and needs majors updating.

4

Valdeoso

Aug 14, 2023

·

Stayed 4 nights

Thought the hotel was not a clean as I expected. Cleaning service didn’t clean our room on requested day. The carpet throughout the hotel was dirty.

2

Olga

Nov 6, 2023

·

Stayed 1 night

I found bed bugs

2

Rande

Dec 26, 2023

·

Stayed 3 nights

The property outside the building was very trashy. There was garbage everywhere and the dog waste retainers where overflowing with garbage. Our room was gross too. The carpet had rips and was stained everywhere. There was gum stuck to the wall and there was only one small trash receptacle in the room. I will not stay at a Hampton Inn and Suite again because it was so trashy. I also notice guests smoking Marijuana in the rooms smelling it as I walked down the main hallways.

10

Paul

Nov 2, 2025

·

Stayed 2 nights

Clean room beds very comfy. Ac works great in room. Parking very easy. Free breakfast in the morning is very helpful.

6

Lorena

Jan 12, 2025

·

Stayed 1 night

A lot of ants in my room.

10

Sharon

Sep 2, 2023

·

Stayed 1 night

It's very clean and breakfast was great!

4

LIBRADO

Oct 1, 2024

·

Stayed 1 night

Room was a little dirty carpets were stained the room overall outdated.

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Rooms

Generally spacious and comfortable, but several guests cite noisy AC, thin walls, hard or sagging mattresses, and occasional missing fridge/microwave or blackout curtains.

Related guest reviews

8

Chanda

Sep 23, 2024

·

Stayed 1 night

Staff was nice, coffee/tea bar a perk, hot breakfast available, clean rooms. Only downside: thin walls, could hear TV blasting as we slept.

8

Wesley

Dec 21, 2025

·

Stayed 1 night

Quiet place to stay! Large room

8

Dora

Mar 1, 2025

·

Stayed 1 night

I arrived very late and wanted to sleep but my curtains didn’t close we’ll light came right in no black out curtains I had to do this so I can sleep as I had to be up very early to work didn’t tell front desk because I only had 5 hour to sleep and I drove 9 hours so I was very tired..

8

Lloyd

Mar 11, 2025

·

Stayed 1 night

A/C was loud

8

Garry

Nov 24, 2024

·

Stayed 4 nights

Our stay was for a family gathering. The room was clean and comfortable. The staff was very courteous and the breakfast fast was good. However, in the room adjacent to mine, the occupants had a dog. One evening the dog was constantly barking. When I notified the front desk they informed me that the room occupants were long term and had a “special arrangement”. Ultimately they said they were aware and that others had also complained but, they couldn’t do anything about it.

4

Miguel

Feb 5, 2025

·

Stayed 2 nights

They need new or better mattresses.

6

Carol

Jul 1, 2025

·

Stayed 1 night

I’ll start by saying we only paid about $112 per night. That’s a great price these days, especially when breakfast and parking are included. Bed very comfortable. We moved from one room to another due to extremely noisy AC unit. The other unit was still very loud. Pool and spa construction was going on which didn’t affect us at all. Bravo for keeping up the pool. However, the tacky signs around the property did not look professional. They were taped to the walls and in elevator with blue painter’s tape - and pretty poorly at that. It doesn’t cost anything to make a decent sign. Food was ok. Bacon very crisp and good. Always like waffles we can make ourselves. Eggs a potatoes could have been hotter. Not impressed with the coffee - bitter and too strong. One elevator was out of order and the electronic key lock on side door was broken. So it was a mixed bag. For the price we could handle the small inconveniences (except for noisy AC). Cleanliness and comfortable bed were the main things we needed for our overnight stay.

2

Alma D

Dec 2, 2024

·

Stayed 1 night

It didn’t have no fridge no microwave and one of the beds made a lot of noise!! Didn’t let my daughter sleep because of the noise that the bed made!!

8

Diane

Aug 6, 2025

·

Stayed 2 nights

The bed was very comfortable.

4

Laurel

Jun 23, 2025

·

Stayed 1 night

The room really needs a place to sit besides the bed. The AC was bone rattling loud, we did not get much sleep.

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Service

Frequently praised as friendly, helpful, and accommodating, with smooth check-ins and room changes. Some guests reported slow or inconsistent responses, miscommunication, or rooms not ready after the posted time.

Related guest reviews

10

Marilyn

Jul 23, 2023

·

Stayed 1 night

Teala Was amazing! We were a mess when we showed up after two days at Disneyland. She was so sweet to us and very helpful!

10

Aileen

Sep 12, 2025

·

Stayed 1 night

Sara, the staff. Very friendly, accomodating. I asked for an accessible room and she was able to provide. Helped my mom so much with her difficulty walking. Check in went smoothly.

6

BRITTNI

Jul 8, 2025

·

Stayed 5 nights

The hotel itself had no AC, it was extremely warm the entirety of our stay. The pool was closed. I specifically stayed here for the on site laundry service as I was there for a week but the front desk never had change so we had to walk to nearby facilities to try and get change. The elevator was broken when we first got there and we got stuck inside. The lady who answered our call in the elevator answered and heard us tell her we were stuck and then put us on hold, a few minutes went by and the elevator ended up getting us to where we needed to be but when my friend went to the desk to talk with the staff she told us it’s been having issues and she was about to call the fire department. The communication would have been nice while we were actually stuck in there, not after. She also got annoyed with us for telling her she should put a sign up so nobody else gets stuck in that elevator. Overall it was a very mediocre hotel stay. I wasn’t very impressed.

4

Patrick

Jul 17, 2023

·

Stayed 1 night

The room was not ready when it was time to check in. The people at the front end were not so Friendly, they looked like they were overworked.They did mention that the hotel was at full capacity and that it had been doing that for a while. When we got to our room, there was no towels or soap. There were soap bottles but empty and they said there was a shortage of housekeepers. The bed was done but things were missing. The next morning checkout was at 12. We called at 10:30 to let them know if we could have 30 min. And the front desk very rudely said no. That they needed the room and that check out was 12. I told her I needed it towels and she said come and get them and i need you out at 12. They had our room ready at 4:30 the day before but could not give me 30 minutes to shower and i still had to get my own stuff. Front end needs more training or just to get a different job.

10

Paul

Oct 30, 2023

·

Stayed 2 nights

“I recently had the pleasure of staying at the Hampton Inn in San Bernardino, and I must say it was an exceptional experience from start to finish. The location is perfect, offering easy access to local food spots and the freeway. Plus it’s next door to a Costco so it’s a plus side. The hotel’s staff was incredibly welcoming, making check-in a breeze and ensuring my entire stay was comfortable. The room was spacious, impeccably clean, and well-appointed. The bed was so comfortable that I had some of the best nights’ sleep in a long time. The amenities, included a delicious complimentary breakfast, truly added to the value of my stay. One aspect that stood out was the friendly and attentive staff. They went above and beyond to make sure I had everything I needed. The genuine warmth and willingness to assist with any request made my stay memorable. The Hampton Inn San Bernardino is undoubtedly a gem in the area. I can’t recommend it enough to fellow travelers. Whether you’re in town for business or leisure, you’ll find this hotel to be a true home away from home. I’m looking forward to returning on my next visit to San Bernardino.”

10

Danny

Oct 28, 2024

·

Stayed 2 nights

The staff was very attentive and helpful

10

Rosa L

Nov 18, 2025

·

Stayed 1 night

very nice customer service

10

rene

Jun 4, 2025

·

Stayed 1 night

went for a concert, had a problem with first room but young lady in the front desk without hesitation offered another room.

10

Eduardo

Aug 8, 2025

·

Stayed 1 night

Very helpful, very polite, had an issue with my AC in my room and they didn't hesitate to swap my room. Excellent service , will definitely stay here again.

8

Jennifer

Oct 2, 2025

·

Stayed 1 night

The staff was nice and check in was easy.

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Location

Convenient off I-10 near Costco and many restaurants, and handy for Loma Linda and Yaamava. Some guests noted safety concerns and incidents in the parking lot.

Related guest reviews

6

Laszlo

Aug 17, 2023

·

Stayed 1 night

Hotel was good, staff excellent, however all the wheels were stolen from our rental car overnight, no cameras and they had security on site. Weird.

8

Susan

Jul 3, 2024

·

Stayed 1 night

Easy access to freeways

10

Elias

Jun 20, 2024

·

Stayed 1 night

The property was conveniently located. Clean, courteous staff.

10

Lydia

May 22, 2024

·

Stayed 1 night

We came to visit a fiend , Love that it was near the highway and Costco around the corner.

8

monica

May 3, 2024

·

Stayed 1 night

Lots of transients around area. Hotel itself was great and near LOTS of restaurants

4

Gerald

Aug 30, 2024

·

Stayed 1 night

I have to say that the location is not very nice and does not feel safe at all. We were happy that we did only stay here for one night.

8

Lynne

Jun 7, 2025

·

Stayed 3 nights

This property is set back off the street which helps to give it a quiet and restful feel. My room was facing the gas station at Costco, yet I didn’t hear any of the traffic activity there. Neither did I hear my neighbors in their rooms which I appreciated. So, I got plenty of peace and quiet staying at this motel.

10

Jeron

Jun 7, 2025

·

Stayed 4 nights

It was conveniently located. It was also very clean.

10

Marcella

Mar 30, 2023

·

Stayed 2 nights

Liked our room and hotel. Parking lot not so much. We caught someone trying to break into a car and had to report it to management.

10

Maria

Nov 4, 2023

·

Stayed 1 night

Staff nice, parking safe, room clean, bathroom clean. We stayed at this hotel because we had an event to attend at the Yaamava Casino. It was a 17 min drive with lots of restaurants around area. Would highly recommend.

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Dining

Breakfast is often considered good with decent variety, coffee, and waffles, but several reviews cite slow service, items not replenished, limited selection, or food not hot.

Related guest reviews

8

Chanda

Sep 23, 2024

·

Stayed 1 night

Staff was nice, coffee/tea bar a perk, hot breakfast available, clean rooms. Only downside: thin walls, could hear TV blasting as we slept.

6

Fumiko

Nov 10, 2024

·

Stayed 1 night

For $165 per night I was disappointed to find out that no fridge. The breakfast at 8 am, the bagel was gone. While I am eating, it never refilled. Over all the breakfast had more choices than Homewood

10

Alicia

Oct 6, 2025

·

Stayed 1 night

We enjoyed our stay it was clean and comfortable. We enjoyed the breakfast buffet.

4

Lisa

Aug 14, 2023

·

Stayed 1 night

I have stayed at many Hampton Inns throughout the country and sm. Hilton Honors member. This property is in dire need of an update and cleaning. Breakfast was terrible and the chairs in the breakfast area were dirty. There was trash piled up in the corner of the ice machine area.

4

Damita

Jan 25, 2024

·

Stayed 2 nights

The breakfast was not good. Running scrambled eggs, no fruit. The eggs were not warm and were not replenished timely. Only turkey sausage available.

8

Avik

Dec 31, 2025

·

Stayed 2 nights

The breakfast was decent.. but the service was slow and there was a period when none of the menu was available/refilled.

10

Elvia

Sep 9, 2025

·

Stayed 1 night

Great breakfast and friendly service

10

Grealan

Jul 4, 2025

·

Stayed 1 night

Great coffee and breakfast. Very organized and fresh. Best hotel we have stayed at in a long time. Thanks

10

Paul

Nov 2, 2025

·

Stayed 2 nights

Clean room beds very comfy. Ac works great in room. Parking very easy. Free breakfast in the morning is very helpful.

10

Sheina

Apr 6, 2023

·

Stayed 1 night

Great breakfast selection!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$104
February	$112
March	$132
April	$114
May	$108
June	$111
July	$109
August	$105
September	$112
October	$119
November	$125
December	$97

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $130	17 $124	18 $177	19 $205
20 $143	21 $117	22 $102	23 $102	24 $102	25 $108	26 $112
27 $94	28 $102	29 $102	30 $102

Su	Mo	Tu	We	Th	Fr	Sa
				1 $101	2 $107	3 $115
4 $101	5 $102	6 $102	7 $102	8 $102	9 $119	10 $121
11 $112	12 $102	13 $102	14 $102	15 $102	16 $106	17 $104
18 $104	19 $103	20 $104	21 $103	22 $116	23 $126	24 $143
25 $104	26 $104	27 $103	28 $129	29 $180	30	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Drinks & Snacks)

Room, 1 King Bed, Accessible

Studio, Accessible

Studio Suite, 1 King Bed

Room, 2 Queen Beds, Accessible

Room, 2 Queen Beds (Drinks & Snacks)

Studio, 1 King Bed, Accessible

Room, 2 Queen Beds

Studio Suite, 2 Queen Beds

Room, 1 King Bed, Accessible

Room, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites San Bernardino

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Considering this hotel for your San Bernardino trip?

Prices for upcoming dates