Name: Comfort Inn New River
Address: 801 Mall Road, Fayetteville, West Virginia, United States of America, Fayetteville, West Virginia, US
Price range: US$127–US$209 per night
Rating: 8.2

What guests think

At Comfort Inn New River, travellers consistently note friendly, accommodating staff, convenient access to New River Gorge, and generally clean, comfortable rooms, while pointing out dated facilities, a long-closed pool, and occasional maintenance or housekeeping inconsistencies.

Breakfast is often a plus, though reports vary from plentiful and tasty to limited or poorly replenished. Rooms range from small and basic to spacious double-king layouts; noise, weak water pressure, and aging fixtures appear in some stays. The location works well for park visits and highway stopovers, but parking can be tight and the surroundings feel worn. Expect a convenient, budget-friendly base with friendly service and some wear.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The outdoor pool is repeatedly reported closed long term, and several guests note tight or unmarked parking and worn exterior areas. Overall facilities feel dated with limited amenities in practice.

Related guest reviews

4

Emma

22 Apr 2025

·

Stayed 1 night

Hotel needs a refresh. They have air fresheners in hallway and in room which is unusual. Pool is not open. Gym is dark and old. Needs new equipment. Breakfast is the usual buffet. Everyone who we spoke to was very nice and helpful. This would not of been my first pick for hotels but options are very limited in the area.

8

Robert

17 Jul 2024

·

Stayed 2 nights

The only negative thing I have to say about my stay is that the pool was empty. I booked this hotel because there was an outdoor pool that we were looking forward to enjoying.

6

Rebekah

5 Jul 2025

·

Stayed 2 nights

Great experience, friendly staff, excellent continental breakfast options and clean environment. However, parking options were limited. The parking spaces are not marked by lines. Therefore, people end up parking in two spaces limiting parking options for other customers.

10

Brian

10 Jun 2024

·

Stayed 1 night

Nice hotel near the New River Bridge, good breakfast, nice room, the only problem was finding parking after coming back from dinner.

8

Allen

9 Mar 2024

·

Stayed 2 nights

Parking spaces should be lined in the parking lot. Parking was limited on Friday night due to people taking up more room than necessary leaving less available spots

6

Debra

30 Jul 2025

·

Stayed 1 night

Website says there’s an outdoor pool. It has been closed a long time. No plans to reopen The website needs changed to reflect that.

6

loren

5 Aug 2023

·

Stayed 3 nights

One of the reasons we picked this hotel was because it had a pool. WELL…they had a pool locked inside a wooden fence that was bone dry! The area if you looked in was dirty with toppled over chairs. As it was August, I was very upset that they advertised a pool when it obviously has not been open all summer. The room itself was clean but the hotel was in poor repair.

4

Brittany

5 Jul 2025

·

Stayed 4 nights

Our stay was just “okay”. The hotel location was great to see the national park. The staff was super friendly. The room was spacious and we enjoyed the two king size beds. Breakfast needed a few more options.. bagels or a drink machine. The water machine broke while we were there. There were spiders in our room, dust and cobwebs. The pool was broken and the hotel offered NO reimbursement for that. They said the maintenance guy died three years ago and haven’t found another to fix it since! Hotels.com never stated that on the website when booking nor did the hotel offer that info when I called inquiring about our stay. My kids were so disappointed. The tv was a little messed up and blurry. Just a heads up!!

8

Emily

8 Apr 2024

·

Stayed 2 nights

Parking lot gets full due to construction equipment on the lot. Breakfast was ok. Beds very comfy. Facility fairly clean.

4

Megan

27 Jul 2025

·

Stayed 2 nights

They say the pool is "under construction." But it sure looks run down and like it will never open again. Nice enough hotel for the area, but they should not advertising having a pool.

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Cleanliness

Many guests find rooms and common areas clean, but recurring issues include stained linens, odors, pests, and dust. Housekeeping consistency varies, with some requests not fulfilled.

Related guest reviews

6

Christina

29 Jul 2025

·

Stayed 1 night

There was a Dank mildew smell in the room. I took an oil air freshener out of the hallway and brought it in The room to mask the smell. We only stayed one night and this was the best stay of all our stays in the state. The front desk member was a married younger than me(47) woman and is to be commended for her service and hospitality. She was a delight and glad to advise us on things to do and best ways to get places. Just a very nice woman.

4

Sheila

30 Jun 2025

·

Stayed 2 nights

The sheets were stained. Room was dirty. Borrowed broom from front desk and swept up bathroom floor. Carpet was dirty with food crumbs, dirt and bobby pins. Asked for room to be vacuumed and it was not done!

8

Jamie

18 Apr 2025

·

Stayed 1 night

Only gave a 3 on cleanliness because there were stains on the sheets

10

Amanda

23 May 2025

·

Stayed 1 night

We really enjoyed our stay here. It was very clean. Breakfast was a plus. We would stay here again..

6

DENISE BLACK

9 Oct 2025

·

Stayed 1 night

Breakfast was good. Only plus. Room had mold in the rim of the sink. No drain stoppers in sink or tub. Crack from water damage above shower. Spider and bug in the bathroom. Overall, this place needs to be renovated. I have pictures if you want to see them. Would not stay here again.

6

Buffy

9 Sept 2025

·

Stayed 4 nights

Decent breakfast. Eggs, sausage, waffles, biscuits and gravy, breads, etc. Room was clean but one bedspread had dark smears on it and we had to get another. Ac worked well, quiet, strong chemical smell in hallways. Laundry facilities out of order, only one working ice machine on first floor. Pillows were small squares, not normal pillows. Staff was friendly and helpfull.

8

tasha

27 May 2025

·

Stayed 1 night

Overall the room was nice and outdated. The bed was comfortable, and being was clean and the showers were hot. The room could use a deep cleaning, the vent was covered in dust and you could see dirt build up in the corners of the bathroom flooring. The staff were very kind and the breakfast was decent. We were on the 1st floor and the creaking floors above were obnoxious when trying to fall asleep and stay asleep it is very loud sounding.

10

Dawn

10 Dec 2025

·

Stayed 1 night

Staff was very courteous. Rooms were comfortable and clean.

4

Jennifer

6 Jul 2024

·

Stayed 3 nights

There were ants in our room. Not able to trace their origin, but consistently found throughout our stay. The website advertised a pool which has apparently not been open for over a year. Internet was intermittent at best. Housekeeping was inconsistent. The surrounding area was not the best. Little response to noise complaint after 9p.

10

Donna

24 May 2025

·

Stayed 1 night

Place was very clean, comfortable and quiet. Also close to major highway. Friendly staff and breakfast was great.

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Rooms

Rooms are generally comfortable with good beds, but some are small or dated. Repeated complaints involve loud or finicky HVAC, weak water pressure, plumbing quirks, and occasional noise from the highway or floors above.

Related guest reviews

8

James

23 Sept 2025

·

Stayed 1 night

The toilet seat wouldn't stay up. The room was small. There were shopping and restaurants nearby. Breakfast was good.

10

Nathan

30 Sept 2023

·

Stayed 1 night

Solid hotel for a one night stay with kids. They loved the breakfast. Everything was clean and fairly comfortable. The one weird thing was that the window curtains don't cover the window, there is only a sheer curtain to block out the light. So we pinned them together - we weren't the first. Bring a safety pin!

4

Russell

23 Oct 2023

·

Stayed 2 nights

There's almost no water pressure and flow would even halt during showers.

10

Gaynell

20 Dec 2024

·

Stayed 7 nights

Was there on business in Beckley and some pleasures. Hotel was inviting. Room was great(double king)! Beds very comfortable , flat screened tv, microwave and full sized fridge. There was even a clothes closet! Breakfast(full)was always hot and ready. I had no issues at all! Staff was always available and courteous. Walmart, fast food and grocery shopping were two minutes away. I would definitely recommend and stay again. The only down fall for summer guest is the pool has been out of service for years or more. I was going to book Family Reunion there but had to look elsewhere because there was no pool! Please get the pool fixed!

6

ARISTOTLE

26 May 2024

·

Stayed 1 night

The rooms were good size but the beds were not comfortable and the AC didn’t work very well. There were a wide variety of breakfast items

6

Douglas G

26 Oct 2023

·

Stayed 3 nights

Room HVAC was old style under-window unit that has blower run all the time when using for AC or heat. No thermostat, Crude temperature setting, was hard to get comfort level, and constant fan tends to make me a bit sick.

8

tasha

27 May 2025

·

Stayed 1 night

Overall the room was nice and outdated. The bed was comfortable, and being was clean and the showers were hot. The room could use a deep cleaning, the vent was covered in dust and you could see dirt build up in the corners of the bathroom flooring. The staff were very kind and the breakfast was decent. We were on the 1st floor and the creaking floors above were obnoxious when trying to fall asleep and stay asleep it is very loud sounding.

4

Teresa

4 Aug 2025

·

Stayed 3 nights

The air conditioning was really loud and luke cool at best. The tub didnt drain so you ended up standing in ankle deep water and the bathroom fan did not work. We did go to the front desk and they gave us a plunger for the tub and told us to turn the AC down to 67! (We already had it set at 68.) We did check out a day early and no refund was given.

8

Sandra

8 Sept 2025

·

Stayed 1 night

The rooms are very small. The bathroom especially. The beds are comfortable and linens soft. Breakfast was not what I was expecting, not much to choose from and coffee was very weak. All in all being in oak hill we it was about the only hotel I saw.

8

Cynthia

19 Apr 2025

·

Stayed 1 night

This property is nice but it is right on a very noisy highway. Fortunately the ac/heat drowned out the road noise. The staff were very helpful & the breakfast was good. The property is very convenient/close to New River Gorge National Park.

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Service

Staff are widely praised as friendly, responsive, and accommodating, assisting with early check-ins and problems. Isolated reports cite rudeness, unprofessional conduct, or missed housekeeping follow-through.

Related guest reviews

8

Louis

21 Nov 2024

·

Stayed 3 nights

Staff were extremely helpful and polite. Hotel was extremely clean.

2

Patrick

30 Sept 2025

·

Stayed 1 night

Was on a road trip with a buddy.. just wanted a receipt for the night when checking out.. the lady was rude and would not even tell me what I paid for the night before.. no manager to be found! Had to call the corporate office just to find out how much they charged my credit card! 😡

10

Lois

17 Jun 2025

·

Stayed 2 nights

The staff was very helpful.

10

James

14 Jun 2025

·

Stayed 1 night

Our stay for our bike group riding to see the New River Gorge Bridge had a great time... Audrea and Susan at the front desk were awesome! We had a issue with one of the bikers being broke down and they helped us out getting set up for another stay that was not in the plans.. Thank you! We will stay again when we go back that way!

4

Asa

20 Oct 2024

·

Stayed 2 nights

My check in was less than ideal. The desk person was on the phone while checking me in. The were complaining about another employee letting me know about their scheduling and manpower issues. I manage people from age 18-65 at work and also teach at my side gig. Not only are there simple answers to all these problems your customers should NEVER hear about employee issues unless it is impacting the customer at that time. Other than that my stay was good . My bathroom smelled of mildew but was otherwise clean organized and in good condition w comfy bed.

6

Ralph

26 Oct 2023

·

Stayed 2 nights

The staff did not act very professional. There were some issues that I would not expect from my other Comfort experiences.

10

Terry

31 May 2025

·

Stayed 1 night

Rooms are clean staff is very friendly and helpful

8

Neena

5 Apr 2024

·

Stayed 1 night

We needed a one night stay because we were going to hike the new river Gorge the next day they’re only about 10 minutes away so it’s in a good location. The only issue we had was they were almost overbooked at the hotel, and when she gave us our room key, it was to the right room but somebody was already in that room that she initially gave us so we had to go back downstairs and get a different key and a different room. Luckily they still had a room for us. I don’t know if it was because they had a big storm here a few days ago and a lot of electrical out outage so I guess that’s why it was so crowded with people , but other than that the room was nice the lobby was nice. Breakfast was good would stay again.

10

John

30 Aug 2023

·

Stayed 2 nights

Staff is super helpful and friendly!!!

6

Kenn

10 Sept 2025

·

Stayed 4 nights

The sink faucet was barely attached, the shower spray was barely functioning and the tiling/grouting in front of the toilet were missing. And when we requested housecleaning, with assurance that it would be done that day, we came back to a hotel room filled with garbage (the size of the trash cans is insufficient) and no clean towels. But perhaps most concerning was an open bible in the lobby by with regional map to signal that the owner / manager is more focused on Christian evangelism in a secular society rather than keeping this aging building operational. On the bright side, the beds/pillows are excellent, the hotel is quite quiet and the breakfasts are terrific value.

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Location

Convenient base for New River Gorge attractions with easy highway access, and dining and shops reachable by car. The immediate area is not especially walkable or scenic.

Related guest reviews

10

Jonathon

6 Sept 2024

·

Stayed 1 night

Nice stay while traveling to New River Gorge NP.

8

Peter

22 Jun 2025

·

Stayed 2 nights

Conveniently located

10

Renee

17 Mar 2023

·

Stayed 1 night

We are here visiting New River Gorge National Park. The location of this hotel is perfect and fits our needs.

8

Julian

31 Jul 2025

·

Stayed 2 nights

Location is very convienient for New River Gorge. But is not walking distance to any restaurants

10

Laura

18 Jun 2025

·

Stayed 1 night

It was super convenient to the Gorge, great restaurants and access to shopping! Would 100% stay there again.

8

Chris

9 Jan 2025

·

Stayed 1 night

Convenient location. Comfy beds and a decent breakfast.

8

Donna

23 Jun 2025

·

Stayed 2 nights

close to new river gorge park and food options

10

Michael

30 Jun 2024

·

Stayed 4 nights

Property is well situated for checking out New River Gorge National Park and surrounding area.

10

Martin

24 Oct 2024

·

Stayed 3 nights

Very convenient for New River Gorge, about 5 minutes away and just off main highway. Room was spacious, clean, good wifi. Only comment on tv was, though very nice large screen, cable was not HD. Free breakfast was good and all staff very nice.

8

Cynthia

19 Apr 2025

·

Stayed 1 night

This property is nice but it is right on a very noisy highway. Fortunately the ac/heat drowned out the road noise. The staff were very helpful & the breakfast was good. The property is very convenient/close to New River Gorge National Park.

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Dining

Breakfast often earns good feedback for variety and value, and attendants are frequently commended. Others report limited choices, weak coffee, items running out or cold, and a small dining area.

Related guest reviews

10

Mark

12 Jun 2025

·

Stayed 1 night

Great check in. Room is clean and comfortable. Nice breakfast....a good stay.

8

Constance

22 Oct 2023

·

Stayed 2 nights

The Breakfast offered left much to be desired. Actual hot oatmeal would have been nice - not just instant. Actual OJ, not some orange colored drink.

8

Elizabeth

19 Jul 2025

·

Stayed 1 night

Very convenient, good price and close to everything we wanted to do. Nice breakfast selection in the morning. Very friendly staff.

10

Michelle

30 Oct 2023

·

Stayed 1 night

Good breakfast. Need more hooks in bathroom and for clothes in main room.

8

Robert

9 Sept 2024

·

Stayed 3 nights

Fantastic hot breakfast every morning. Hot shower, comfortable beds and quiet room. Very nice.

8

Stephanie

11 Aug 2023

·

Stayed 2 nights

The hotel could use updates. Pool not working d/ t no maintenance. Hotel staff were very pleasant and attentive. The breakfast was not good. Pastries were still frozen when placed out, eggs were cold and runny. They ran out of coffee both days we stayed! There was absolutely no one running the breakfast bar. The juice machines were also broken and with no maintenance man to fix!

8

Chris

9 Jan 2025

·

Stayed 1 night

Convenient location. Comfy beds and a decent breakfast.

10

Laura

30 Dec 2025

·

Stayed 1 night

Nice overnight stop. Check in was fast, the room was in good condition, breakfast was ready on time and had a nice selection.

4

David

23 Sept 2023

·

Stayed 1 night

8:40am Sat morning, hot breakfast completely closed down and done. Sorry we are out said Frankie, on duty mgr. A/C unit knobs broken in unit, nothing can do except put a chair in front to change air direction.

10

Donna

24 May 2025

·

Stayed 1 night

Place was very clean, comfortable and quiet. Also close to major highway. Friendly staff and breakfast was great.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$95
February	US$100
March	US$100
April	US$115
May	US$117
June	US$125
July	US$140
August	US$135
September	US$133
October	US$142
November	US$116
December	US$98

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $209
20 $129	21 $129	22 $129	23 $136	24 $136	25 $157	26 $146
27 $127	28 $127	29 $127	30 $136

Su	Mo	Tu	We	Th	Fr	Sa
				1 $127	2 $163	3 $175
4 $127	5 $127	6 $136	7 $136	8 $147	9	10
11 $130	12 $127	13 $127	14 $134	15 $170	16	17
18 $127	19 $127	20 $140	21 $127	22 $134	23 $173	24 $184
25 $127	26 $135	27 $141	28 $140	29 $142	30 $144	31 $138

Comfort Inn New River

Prices for Comfort Inn New River

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Suite, Multiple Beds

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible (Roll-In Shower)

Guest reviews of Comfort Inn New River

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn New River

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