TownePlace Suites by Marriott Phoenix Goodyear

This hotel is literally across the street from City of Hope. Its new and looks nice. The staff are friendly and helpful. The breakfast is good. The rooms are clean. It is nice to have a full size fridge and micro and stove. There is always coffee, tea and cold citrus water and fruit available. The little market has a nice selection. BUT the mattresses were flat and not great. My neck is out as a result. That mattress and a long drive have wrecked my week. I assumed a Marriott would have quality furnishings. I was wrong. There was no chair or couch except a desk chair. So a kitchen but eat on your bed? The front entry is a mystery. Why build a hotel next to a cancer treatment center and have no accessibility? The main entry is a single heavy glass door. No automatic opener. The narrow entry is lined by baggage carts. Handy, but in a wheelchair or on a cane or walker not a great idea. The doors do stay open- but when it is 110 degrees the doirs need to close. So you have to pull the doir open. Enter. Turn around. Pull the doir shut. Grab the next door. Repeat. Avoid the baggage carts. Good luck bringing in luggage at the same time. Please replace the beds and rethink the entry. Anyone staying there after surgery or treatment will struggle just to get in the door. And wake up in pain. Your staff rock. Give them a hotel that meets brand standards. And give those of us with limited ability a dignified entry.

The hallways and the breakfast room wasn’t air conditioned, very hot

Clean location with ample size rooms and big parking area

Like the single door entrance for security

There isn’t an automatic door to enter the lobby, which made it difficult to maneuver with baggage. The hair dryer only worked for 2 minutes at a time. They had a hot breakfast with many choices. They also had a grill available for customers use.

Dirty towels left in room.

the property was very nice, the issues was we did not get any housekeeping during the time we were there??? the breakfast is not that great- stops at 9, should sop around 10am

Check in was really good. He was very friendly and helpful Rooms were clean and comfortable and the property was quiet

We really liked this property. It was clean and any issues we had were taken care of promptly. The breakfast was a step up from most breakfast fare.

Great customer service and friendly staff. Clean and spacious room with adequate amenities.

Clean and comfortable room

Clean location with ample size rooms and big parking area

The room was small and found hair on our sheets, the friendly staff did replace all the linen. We stayed there because it was close to ballpark. But overly priced.

Clean, good breakfast, cooperative staff

Very clean looking

This hotel is literally across the street from City of Hope. Its new and looks nice. The staff are friendly and helpful. The breakfast is good. The rooms are clean. It is nice to have a full size fridge and micro and stove. There is always coffee, tea and cold citrus water and fruit available. The little market has a nice selection. BUT the mattresses were flat and not great. My neck is out as a result. That mattress and a long drive have wrecked my week. I assumed a Marriott would have quality furnishings. I was wrong. There was no chair or couch except a desk chair. So a kitchen but eat on your bed? The front entry is a mystery. Why build a hotel next to a cancer treatment center and have no accessibility? The main entry is a single heavy glass door. No automatic opener. The narrow entry is lined by baggage carts. Handy, but in a wheelchair or on a cane or walker not a great idea. The doors do stay open- but when it is 110 degrees the doirs need to close. So you have to pull the doir open. Enter. Turn around. Pull the doir shut. Grab the next door. Repeat. Avoid the baggage carts. Good luck bringing in luggage at the same time. Please replace the beds and rethink the entry. Anyone staying there after surgery or treatment will struggle just to get in the door. And wake up in pain. Your staff rock. Give them a hotel that meets brand standards. And give those of us with limited ability a dignified entry.

Check in was really good. He was very friendly and helpful Rooms were clean and comfortable and the property was quiet

Convenient to my venue. Breakfast included. Comfortable room. Staff very friendly and accommodating.

Great customer service and friendly staff. Clean and spacious room with adequate amenities.

There is a loud humming noise that does not stop if you are on the fourth floor near the elevators

Clean and comfortable room

Our room was on the 4th floor, the chillers on the roof are noisy. It seemed they were right above our room. Breakfast, was not very good. Improvement is needed there. Real Scrambled eggs are a plus.

The room was small and found hair on our sheets, the friendly staff did replace all the linen. We stayed there because it was close to ballpark. But overly priced.

The only thing I didn’t like and I have been here before. The beds are horrible!!!! You would think for how much you pay they would update the beds.

Staff is very helpful, rooms are comfortable at a convenient location

This hotel is literally across the street from City of Hope. Its new and looks nice. The staff are friendly and helpful. The breakfast is good. The rooms are clean. It is nice to have a full size fridge and micro and stove. There is always coffee, tea and cold citrus water and fruit available. The little market has a nice selection. BUT the mattresses were flat and not great. My neck is out as a result. That mattress and a long drive have wrecked my week. I assumed a Marriott would have quality furnishings. I was wrong. There was no chair or couch except a desk chair. So a kitchen but eat on your bed? The front entry is a mystery. Why build a hotel next to a cancer treatment center and have no accessibility? The main entry is a single heavy glass door. No automatic opener. The narrow entry is lined by baggage carts. Handy, but in a wheelchair or on a cane or walker not a great idea. The doors do stay open- but when it is 110 degrees the doirs need to close. So you have to pull the doir open. Enter. Turn around. Pull the doir shut. Grab the next door. Repeat. Avoid the baggage carts. Good luck bringing in luggage at the same time. Please replace the beds and rethink the entry. Anyone staying there after surgery or treatment will struggle just to get in the door. And wake up in pain. Your staff rock. Give them a hotel that meets brand standards. And give those of us with limited ability a dignified entry.

Staff is amazing and the breakfast was awesome.!

Check in was really good. He was very friendly and helpful Rooms were clean and comfortable and the property was quiet

Convenient to my venue. Breakfast included. Comfortable room. Staff very friendly and accommodating.

Staff very helpful and friendly.

Great customer service and friendly staff. Clean and spacious room with adequate amenities.

The front desk hotel staff were excellent .. very friendly & accommodating

The staff was very friendly and helpful.. Lots of places near by that i was able to walk to...

Great place. Very nice front desk lady during the day while we were here.

Staff is very helpful, rooms are comfortable at a convenient location

This hotel is literally across the street from City of Hope. Its new and looks nice. The staff are friendly and helpful. The breakfast is good. The rooms are clean. It is nice to have a full size fridge and micro and stove. There is always coffee, tea and cold citrus water and fruit available. The little market has a nice selection. BUT the mattresses were flat and not great. My neck is out as a result. That mattress and a long drive have wrecked my week. I assumed a Marriott would have quality furnishings. I was wrong. There was no chair or couch except a desk chair. So a kitchen but eat on your bed? The front entry is a mystery. Why build a hotel next to a cancer treatment center and have no accessibility? The main entry is a single heavy glass door. No automatic opener. The narrow entry is lined by baggage carts. Handy, but in a wheelchair or on a cane or walker not a great idea. The doors do stay open- but when it is 110 degrees the doirs need to close. So you have to pull the doir open. Enter. Turn around. Pull the doir shut. Grab the next door. Repeat. Avoid the baggage carts. Good luck bringing in luggage at the same time. Please replace the beds and rethink the entry. Anyone staying there after surgery or treatment will struggle just to get in the door. And wake up in pain. Your staff rock. Give them a hotel that meets brand standards. And give those of us with limited ability a dignified entry.

Convenient to my venue. Breakfast included. Comfortable room. Staff very friendly and accommodating.

Great property, location is perfect lots of places to eat in the area

The room was small and found hair on our sheets, the friendly staff did replace all the linen. We stayed there because it was close to ballpark. But overly priced.

The staff was very friendly and helpful.. Lots of places near by that i was able to walk to...

I definitely recommend this place! Easy access from and to the airport! Very nice staff and very clean.. im looking forward for my next stay! We flew from NJ..

This hotel is literally across the street from City of Hope. Its new and looks nice. The staff are friendly and helpful. The breakfast is good. The rooms are clean. It is nice to have a full size fridge and micro and stove. There is always coffee, tea and cold citrus water and fruit available. The little market has a nice selection. BUT the mattresses were flat and not great. My neck is out as a result. That mattress and a long drive have wrecked my week. I assumed a Marriott would have quality furnishings. I was wrong. There was no chair or couch except a desk chair. So a kitchen but eat on your bed? The front entry is a mystery. Why build a hotel next to a cancer treatment center and have no accessibility? The main entry is a single heavy glass door. No automatic opener. The narrow entry is lined by baggage carts. Handy, but in a wheelchair or on a cane or walker not a great idea. The doors do stay open- but when it is 110 degrees the doirs need to close. So you have to pull the doir open. Enter. Turn around. Pull the doir shut. Grab the next door. Repeat. Avoid the baggage carts. Good luck bringing in luggage at the same time. Please replace the beds and rethink the entry. Anyone staying there after surgery or treatment will struggle just to get in the door. And wake up in pain. Your staff rock. Give them a hotel that meets brand standards. And give those of us with limited ability a dignified entry.

Nice hotel. Very friendly employees. Decent breakfast.

Staff is amazing and the breakfast was awesome.!

the property was very nice, the issues was we did not get any housekeeping during the time we were there??? the breakfast is not that great- stops at 9, should sop around 10am

Convenient to my venue. Breakfast included. Comfortable room. Staff very friendly and accommodating.

We really liked this property. It was clean and any issues we had were taken care of promptly. The breakfast was a step up from most breakfast fare.

I like the fact that all rooms had a kitchenette. Breakfast was good, need more variety on the menu

Our room was on the 4th floor, the chillers on the roof are noisy. It seemed they were right above our room. Breakfast, was not very good. Improvement is needed there. Real Scrambled eggs are a plus.

Clean, good breakfast, cooperative staff

There isn’t an automatic door to enter the lobby, which made it difficult to maneuver with baggage. The hair dryer only worked for 2 minutes at a time. They had a hot breakfast with many choices. They also had a grill available for customers use.