Grand Hotel Excelsior Port Royal
$132
/ night
Avg. for November
Prices for Grand Hotel Excelsior Port Royal
Select dates to see prices and availability
$132
/ night
Avg. for November
Monthly average prices
Nightly prices at Grand Hotel Excelsior Port Royal average $105 in May, the cheapest month, and $195 in December, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $162 |
| February | $134 |
| March | $115 |
| April | $115 |
| May | $105 |
| June | $148 |
| July | $138 |
| August | $152 |
| September | $130 |
| October | $132 |
| November | $132 |
| December | $195 |
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Nov · $132
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D
Most expensive: December (~$195)
Cheapest: May (~$105)
About this property
Grand Hotel Excelsior Port Royal is a four-star hotel sitting on the waterfront beside Kingston Harbour, in the Port Royal area of Jamaica.
Amenities
The outdoor pool is seasonal and open 24 hours. Parking on site is free, Wi-Fi is free, and the front desk is staffed around the clock. There are tennis courts, space for banquets, a self-service laundry and beach sun loungers, plus a private beach, a garden, a terrace and picnic tables. The hotel also offers karaoke, currency exchange and safe-deposit boxes, and there is a fitness centre nearby. Entrances are step-free and there are elevators.
Business amenities
Featured amenities include express check-out, dry cleaning/laundry services, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Dining
Red Jack is a restaurant at the hotel. A free buffet breakfast is served every morning from 7:30 AM to 10:30 AM.
Rooms
The rooms start with Standard Rooms for solo travellers and couples. Couples can also choose from the Deluxe King, Superior King and Bond Suite. Families can pick a Family Room or the Family Suite. The Connecting Standard Double and Connecting Superior King rooms give groups and larger families space next to each other.
Location
The hotel sits on the harbour front in Port Royal, close to the town's old sites. The Old Gaol House is 0.2 miles away, St Peter's Church is 0.2 miles and Fort Charles is 0.4 miles. Norman Manley Intl. Airport (KIN) is 6.2 miles away. A round-trip airport shuttle runs 24 hours for a fee, and you book it through the front desk.
What's nearby
Old Gaol House(0.2 miles)
St Peter’s Church(0.2 miles)
Old Naval Hospital(0.3 miles)
Fort Charles(0.5 miles)
Wickie Wackie Beach(11.8 miles)
Holy Trinity Cathedral(14.1 miles)
Bank of Jamaica(14.2 miles)
Sir Alexander Bustamante's House(14.2 miles)
Museum of Coins and Notes(14.3 miles)
Sabina Park(14.3 miles)
Jamaica Conference Center(14.3 miles)
St Andrew’s Scots Kirk(14.4 miles)
Natural History Museum of Jamaica(14.4 miles)
Institute of Jamaica(14.4 miles)
Saint William Grant Park(14.5 miles)
The nearest major airport is Norman Manley Intl. Airport (KIN)(6.2 miles)
Parking
Restaurant
Swimming pool
Non-Smoking Rooms
Tennis Courts
Housekeeping
Location
Port Royal, Port Royal, Jamaica
Old Gaol House (0.2 miles)
St Peter’s Church (0.2 miles)
Old Naval Hospital (0.3 miles)
Fort Charles (0.5 miles)
Wickie Wackie Beach (11.8 miles)
Holy Trinity Cathedral (14.1 miles)
Room options
1
Connecting Standard Double Room
Room details
4× Queen Beds
Sleeps 8
703 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
1
Deluxe King Room
Room details
1 King Bed
Sleeps 2
253 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Bathtub
1
Family Room
Room details
2 King Beds
Sleeps 4
507 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
1
Connecting Superior King
Room details
2 King Beds
Sleeps 4
702 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
1
Superior King Room
Room details
1 King Bed
Sleeps 2
350 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
1
Standard Double Room
Room details
2 Queen Beds
Sleeps 4
351 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
1
Family Suite
Room details
3× King Beds
Sleeps 6
858 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
Bond Suite
Room details
1 King Bed
Sleeps 2
300 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
1
Standard Room
Room details
1 Queen Bed
Sleeps 2
192 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Grand Hotel Excelsior Port Royal
8
Very good
Based on 998 verified reviews
Who stays here?
Business
23%
Couple
36%
Family
18%
Group
12%
Solo
8%
What guests think
AI-generated summary based on recent guest reviews
At Grand Hotel Excelsior Port Royal, travellers praise the scenic waterfront setting near Kingston’s airport and relaxing vibe, but report dated rooms, uneven maintenance, and variable amenities that make stays feel inconsistent despite the appealing location and views.
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What guests think
At Grand Hotel Excelsior Port Royal, travellers praise the scenic waterfront setting near Kingston’s airport and relaxing vibe, but report dated rooms, uneven maintenance, and variable amenities that make stays feel inconsistent despite the appealing location and views.
Staff are often friendly and helpful, but service can be slow or unreliable, particularly in the restaurant and with requests or room changes. Cleanliness varies widely, with some spotless rooms and others citing musty odours, insects, and bathrooms needing better attention. Food and breakfast feedback is mixed—pleasant waterfront meals for some, but limited menus, long waits, and late starts for others. Expect convenient airport access with great views, but a stay that depends on the room and timing.
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AI-generated summary based on recent guest reviews
Facilities
Facilities are basic: a waterfront bar/restaurant and pool are on-site, but several guests found the pool cloudy or closed and noted construction noise during renovations. On-site parking and arranged airport taxis/shuttles were mentioned.
Related guest reviews
6
Susan
Sep 10, 2023
·
Stayed 1 night
Amazing setting on the water with Kingston and Mts in view.Really nice grounds and most convenient and closest hotel to the airport.The staff were very pleasant but the on-site bartender did not show up so we could not have mixed drinks.. the room was old and dated with strange set up of furniture that was broken and white lampshade with what looked like black mold, also mosquitoes... The AC was very cold which was nice and the pool looked great too..If you must be close to airport this is good option-just for the rates the rooms are broken down and janky- need a some updating.. ( their online pictures of the rooms are deceiving)
Amazing setting on the water with Kingston and Mts in view.Really nice grounds and most convenient and closest hotel to the airport.The staff were very pleasant but the on-site bartender did not show up so we could not have mixed drinks.. the room was old and dated with strange set up of furniture that was broken and white lampshade with what looked like black mold, also mosquitoes... The AC was very cold which was nice and the pool looked great too..If you must be close to airport this is good option-just for the rates the rooms are broken down and janky- need a some updating.. ( their online pictures of the rooms are deceiving)
4
Sobrina
Jun 8, 2025
·
Stayed 1 night
Amazing views from top floor. Easy on-site parking. Staff was helpful. First room i got upstairs had a beautiful view, was very clean but the toilet didnt work. So i was moved to a room downstairs. Very old tub, old toilet, tiles need changing, musty as if it wasnt cleaned recently. The a c was nowhere near the bed. The sheets were itchy and the rooms had mosquitoes. I didn't want to ask to be moved again, so i stayed. Came to unwind and get some work done. Didn’t work out. No desk and chair in the room. The lady at the front desk, Tashema, was helpful & brought up a chair for me.
Amazing views from top floor. Easy on-site parking. Staff was helpful. First room i got upstairs had a beautiful view, was very clean but the toilet didnt work. So i was moved to a room downstairs. Very old tub, old toilet, tiles need changing, musty as if it wasnt cleaned recently. The a c was nowhere near the bed. The sheets were itchy and the rooms had mosquitoes. I didn't want to ask to be moved again, so i stayed. Came to unwind and get some work done. Didn’t work out. No desk and chair in the room. The lady at the front desk, Tashema, was helpful & brought up a chair for me.
8
Mohammad M
Oct 15, 2024
·
Stayed 3 nights
This hotel offers the best view of the wide-open harbor, overlooking downtown Kingston. (There was a renovation taking place at the property when we stayed. The noise was quite intense. The hotel should not rent out the affected rooms during the renovation.)
This hotel offers the best view of the wide-open harbor, overlooking downtown Kingston. (There was a renovation taking place at the property when we stayed. The noise was quite intense. The hotel should not rent out the affected rooms during the renovation.)
6
hayanty
Oct 1, 2024
·
Stayed 1 night
Helpful staff, the hotel It was under repair all day so there was a lot of noise the wors interneti ever experienced in my life terrible, bathroom smelled funny , the food at lunch time OMG I ordered a curry chicken no flavor. The hot water changes its temperature very quickly you don't even have a proper bath when the water is already cold. For the price of the hotel and not finding even 1 free bottle of water is questionable the pool looked a little cloudy water so when I saw it I went back to my room. When I went to the restaurant I sat down and it took a considerable time before the waitress noticed that I was there waiting to be served it was the same with a couple that arrived after me, the bartender was very friendly
Helpful staff, the hotel It was under repair all day so there was a lot of noise the wors interneti ever experienced in my life terrible, bathroom smelled funny , the food at lunch time OMG I ordered a curry chicken no flavor. The hot water changes its temperature very quickly you don't even have a proper bath when the water is already cold. For the price of the hotel and not finding even 1 free bottle of water is questionable the pool looked a little cloudy water so when I saw it I went back to my room. When I went to the restaurant I sat down and it took a considerable time before the waitress noticed that I was there waiting to be served it was the same with a couple that arrived after me, the bartender was very friendly
10
William
Mar 11, 2025
·
Stayed 1 night
It went well. Breakfast was a little sparse but ok! There is no airport transfer service other than calling a taxi
It went well. Breakfast was a little sparse but ok! There is no airport transfer service other than calling a taxi
6
Donnett
Jul 31, 2025
·
Stayed 2 nights
We stayed 2 nights to be close and convenient to the airport for departure. The "salt water" pool was very cloudy and unkept which was disappointing. Also there was construction on the property which was very noisy.
We stayed 2 nights to be close and convenient to the airport for departure. The "salt water" pool was very cloudy and unkept which was disappointing. Also there was construction on the property which was very noisy.
8
Diego
May 20, 2024
·
Stayed 1 night
Hotel com quartos espaçosos. Estacionamento amplo. Restaurante com vista bonita para o Porto de Kingston. Só não gostei do café da manhã! Bem ruim. Não é selfie service. O funcionário chega oferecendo algumas opçoes com aquele inglês da Jamaica difícil de entender! Deveriam pensar que estão ao lado de um aeroporto internacional, com pessoas de diversos lugares, e que podem não entender a língua. Ou seja, servir café da manhã estilo buffett, ou pelo menos entregar um cardápio com as opções. Mas achei o café bem fraco!
Hotel com quartos espaçosos. Estacionamento amplo. Restaurante com vista bonita para o Porto de Kingston. Só não gostei do café da manhã! Bem ruim. Não é selfie service. O funcionário chega oferecendo algumas opçoes com aquele inglês da Jamaica difícil de entender! Deveriam pensar que estão ao lado de um aeroporto internacional, com pessoas de diversos lugares, e que podem não entender a língua. Ou seja, servir café da manhã estilo buffett, ou pelo menos entregar um cardápio com as opções. Mas achei o café bem fraco!
6
Shannon
Jun 28, 2023
·
Stayed 1 night
Convenient to the airport, nice pool and view. It feels like it was once a grand and lovely hotel but has become a bit rundown. It was fine for one night!
Convenient to the airport, nice pool and view. It feels like it was once a grand and lovely hotel but has become a bit rundown. It was fine for one night!
10
Austin
Nov 14, 2025
·
Stayed 1 night
Room was very nice and clean, restaurant was outstanding - I got snapper Escovitch and shrimp martini. The view is unbeatable in Port Royale. Very calm atmosphere and they will arrange pickup for airport 24/7.
Room was very nice and clean, restaurant was outstanding - I got snapper Escovitch and shrimp martini. The view is unbeatable in Port Royale. Very calm atmosphere and they will arrange pickup for airport 24/7.
8
Susannah
Aug 1, 2024
·
Stayed 2 nights
Massive room, really good air con. Bath wasnt very clean. Breakfast was limited and not that great. Pool didnt open at the times it said it would and the sea swimming was not permitted bt the hotel, too much rubbish. Stunning location to eat breakfast though.
Massive room, really good air con. Bath wasnt very clean. Breakfast was limited and not that great. Pool didnt open at the times it said it would and the sea swimming was not permitted bt the hotel, too much rubbish. Stunning location to eat breakfast though.
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AI-generated summary based on recent guest reviews
Cleanliness
Reports are inconsistent: some rooms were spotless and grounds tidy, while others noted dirty bathrooms, cobwebs, musty smells, insects, and missing towels or toiletries. Housekeeping quality varies by room.
Related guest reviews
2
janet
Mar 29, 2025
·
Stayed 3 nights
The bathroom was filthy. The toilet needed cleaning
The bathroom was filthy. The toilet needed cleaning
4
Sobrina
Jun 8, 2025
·
Stayed 1 night
Amazing views from top floor. Easy on-site parking. Staff was helpful. First room i got upstairs had a beautiful view, was very clean but the toilet didnt work. So i was moved to a room downstairs. Very old tub, old toilet, tiles need changing, musty as if it wasnt cleaned recently. The a c was nowhere near the bed. The sheets were itchy and the rooms had mosquitoes. I didn't want to ask to be moved again, so i stayed. Came to unwind and get some work done. Didn’t work out. No desk and chair in the room. The lady at the front desk, Tashema, was helpful & brought up a chair for me.
Amazing views from top floor. Easy on-site parking. Staff was helpful. First room i got upstairs had a beautiful view, was very clean but the toilet didnt work. So i was moved to a room downstairs. Very old tub, old toilet, tiles need changing, musty as if it wasnt cleaned recently. The a c was nowhere near the bed. The sheets were itchy and the rooms had mosquitoes. I didn't want to ask to be moved again, so i stayed. Came to unwind and get some work done. Didn’t work out. No desk and chair in the room. The lady at the front desk, Tashema, was helpful & brought up a chair for me.
4
Paige
Mar 20, 2025
·
Stayed 1 night
I booked this hotel for two family members who were looking to stay somewhere for the night. The room was not cleaned properly. There was used toilet paper (very used roll). There is dust in the air conditioner and the room overall was really stuffy.No cable or room phone. We were really hoping the hotel would have been way better. The staff was super helpful and kind, housekeeping was the issue.
I booked this hotel for two family members who were looking to stay somewhere for the night. The room was not cleaned properly. There was used toilet paper (very used roll). There is dust in the air conditioner and the room overall was really stuffy.No cable or room phone. We were really hoping the hotel would have been way better. The staff was super helpful and kind, housekeeping was the issue.
2
nicole
Apr 8, 2025
·
Stayed 3 nights
It’s a dirty motel charging hotel prices. It was filthy. No towels, no soap. We had to wait for them to clean towels. The knob on the rust and hole filled shower came right off, the toilet was plugged, there’s bugs all over and overall it’s like a hostel
It’s a dirty motel charging hotel prices. It was filthy. No towels, no soap. We had to wait for them to clean towels. The knob on the rust and hole filled shower came right off, the toilet was plugged, there’s bugs all over and overall it’s like a hostel
4
WestJulie
Sep 19, 2024
·
Stayed 2 nights
The property was clean, but outdated rooms. The kingside bed only had two tiny pillows. Toiletries were mismatched. So recommend making sure you bring your own. There wasn’t even handsoap or soap, only shampoo, no conditioner. Overall the stay was ok for what it was, and we would stay there again, given the price of places in Kingston itself. The property has high potential but could definitely use an overhaul, especially to the rooms. But overall clean and the staff were friendly and nice for the most part
The property was clean, but outdated rooms. The kingside bed only had two tiny pillows. Toiletries were mismatched. So recommend making sure you bring your own. There wasn’t even handsoap or soap, only shampoo, no conditioner. Overall the stay was ok for what it was, and we would stay there again, given the price of places in Kingston itself. The property has high potential but could definitely use an overhaul, especially to the rooms. But overall clean and the staff were friendly and nice for the most part
8
Angela
Mar 19, 2024
·
Stayed 4 nights
Pros: Beautiful grounds. Very friendly, polite and helpful staff. Cons: Room was not very clean. There was no toiletries in my room for 2 days, phone did not work, there should be a fridge in the room, and the soap holder in the bathroom needs to be changed.
Pros: Beautiful grounds. Very friendly, polite and helpful staff. Cons: Room was not very clean. There was no toiletries in my room for 2 days, phone did not work, there should be a fridge in the room, and the soap holder in the bathroom needs to be changed.
10
shena
Nov 13, 2025
·
Stayed 3 nights
Room was spotless
Room was spotless
2
Jacynthe
Sep 9, 2023
·
Stayed 1 night
The room was large and airy. Good air conditioning. Lots of burned off light bulbs, including in the bathroom. Had to move a floor lamp around to see in the room after dark. Dirty bathtub, dirty sink. Dirty door and dirty light switch plates. Unfriendly service. Coffee machine in room without coffee, coffee filters, spoons or sugar/milk, so unusable. Do not recommend.
The room was large and airy. Good air conditioning. Lots of burned off light bulbs, including in the bathroom. Had to move a floor lamp around to see in the room after dark. Dirty bathtub, dirty sink. Dirty door and dirty light switch plates. Unfriendly service. Coffee machine in room without coffee, coffee filters, spoons or sugar/milk, so unusable. Do not recommend.
10
Austin
Nov 26, 2025
·
Stayed 1 night
Always the kindest staff and greatest view. Rooms are spotless with comfortable beds and cold AC!
Always the kindest staff and greatest view. Rooms are spotless with comfortable beds and cold AC!
8
Michael H
Nov 16, 2024
·
Stayed 5 nights
Upon arriving, we checked into, and check in was pleasant. However, when we went to the room, we were greeted with cobwebs, dirty floors, counters, bathroom toilet that did not work, and no hot water. We asked for another room, but was told that "there was no guaurantee that those rooms were cleaned." I forgot to mention earlier, that we also had visitor, a centipede that measured about 7 -8 inches, that thing was quick on its feet. I have never seen one that big except on documentaries. In the rooms, because we had a room change the following day, you have two guests, yet you only have one dusty cup and saucer for coffee, coffee, no sugar, no creamer. Our interactions with the kitchen staff during breakfast was superb. However, we ate out for dinner has the dinner menu was very very limited. The second room did have hot water and much nicer than the first but still needed work. I am not a complainer nor do I allow things to bother me, but this one I had to speak up about. I think the management needs to check the rooms after they are cleaned by staff to ensure cleanliness and readiness for guests. I must admit, they are building a newer section on the property. Hopefully things will improve.
Upon arriving, we checked into, and check in was pleasant. However, when we went to the room, we were greeted with cobwebs, dirty floors, counters, bathroom toilet that did not work, and no hot water. We asked for another room, but was told that "there was no guaurantee that those rooms were cleaned." I forgot to mention earlier, that we also had visitor, a centipede that measured about 7 -8 inches, that thing was quick on its feet. I have never seen one that big except on documentaries. In the rooms, because we had a room change the following day, you have two guests, yet you only have one dusty cup and saucer for coffee, coffee, no sugar, no creamer. Our interactions with the kitchen staff during breakfast was superb. However, we ate out for dinner has the dinner menu was very very limited. The second room did have hot water and much nicer than the first but still needed work. I am not a complainer nor do I allow things to bother me, but this one I had to speak up about. I think the management needs to check the rooms after they are cleaned by staff to ensure cleanliness and readiness for guests. I must admit, they are building a newer section on the property. Hopefully things will improve.
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AI-generated summary based on recent guest reviews
Rooms
Many rooms are spacious with effective AC, but furnishings feel dated and maintenance issues recur (lukewarm or no hot water, broken fixtures, and unreliable TV or Wi-Fi). Some guests also mentioned mosquitoes or noise from entertainment and boats.
Related guest reviews
6
michael
Dec 30, 2025
·
Stayed 2 nights
The room was poor. In need of refurbishment.
The room was poor. In need of refurbishment.
6
SHAKA A
Dec 28, 2023
·
Stayed 1 night
The property was ok and not noisy but the bed needs replacement. I fell in a hole on the bed and after investigating the rafters on the bed was all bundled together. I adjusted them and then started to feel the spring in the bed itself.
The property was ok and not noisy but the bed needs replacement. I fell in a hole on the bed and after investigating the rafters on the bed was all bundled together. I adjusted them and then started to feel the spring in the bed itself.
6
Joy
Apr 29, 2025
·
Stayed 1 night
No basic amenities in the room
No basic amenities in the room
6
Warren
May 1, 2025
·
Stayed 1 night
minimal amenities for the price. TV did not work, no hot water. Noisy party boats and karaoke nearby my room.The rooms have minimal art and look barren. Booking online showed no reservations for the less expensive rooms but when I was on sight there were plenty available. Seems a bit dishonest to get you to book the most expensive larger rooms when I was only one person and even those top of the line rooms were nothing to be proud of.
minimal amenities for the price. TV did not work, no hot water. Noisy party boats and karaoke nearby my room.The rooms have minimal art and look barren. Booking online showed no reservations for the less expensive rooms but when I was on sight there were plenty available. Seems a bit dishonest to get you to book the most expensive larger rooms when I was only one person and even those top of the line rooms were nothing to be proud of.
6
Sharon
Jul 13, 2024
·
Stayed 4 nights
The Rooms are not well kept and smells like moles, paints on walls are stripping and cobwebs in rooms
The Rooms are not well kept and smells like moles, paints on walls are stripping and cobwebs in rooms
6
Hanspeter Christiaan de
Mar 8, 2023
·
Stayed 2 nights
I know, I've booked the standard room but one might expect the basics to be present. There is no water at the room (bar was closed when I arrived, so no water the first night) no fridge, no chair (brought later on request) Had to fix the shower head to get any water out, had to ask people at the parking lot to open the room door for me since the door handle was broken/ didn't work. Room/bed is not being cleaned/made during the stay. furniture is worn. In the end paid USD 120/night, twice the price of what it was worth.
I know, I've booked the standard room but one might expect the basics to be present. There is no water at the room (bar was closed when I arrived, so no water the first night) no fridge, no chair (brought later on request) Had to fix the shower head to get any water out, had to ask people at the parking lot to open the room door for me since the door handle was broken/ didn't work. Room/bed is not being cleaned/made during the stay. furniture is worn. In the end paid USD 120/night, twice the price of what it was worth.
10
Chantel
Feb 26, 2026
·
Stayed 1 night
I only stayed one night but great customer service. The receptionist was great. I had a problem with my room and was moved immediately. The rooms are very spacious and clean. Only reason I gave 4 stars is because there was no hot water. Not sure why and I was too exhausted to find out. It’s very close to the airport that’s why I stayed there. I will definitely stay there again if I have an early flight.
I only stayed one night but great customer service. The receptionist was great. I had a problem with my room and was moved immediately. The rooms are very spacious and clean. Only reason I gave 4 stars is because there was no hot water. Not sure why and I was too exhausted to find out. It’s very close to the airport that’s why I stayed there. I will definitely stay there again if I have an early flight.
8
Ms
May 4, 2025
·
Stayed 1 night
I think the price should come down 190.00 a night is too much fir jo tv access nor room service.I like the property they have several places to go.not a dull moment.Quiet cozy however wifi wasnt good if i wouldve known no tv i wouldnt stay as I wanted to relax and watch tv during dn time.However u csn just try stay out n b z until u r tired.i l felt i wouldve gotten dome money back a discount of some kind .i booked thru expedia so so will take it up with them.
I think the price should come down 190.00 a night is too much fir jo tv access nor room service.I like the property they have several places to go.not a dull moment.Quiet cozy however wifi wasnt good if i wouldve known no tv i wouldnt stay as I wanted to relax and watch tv during dn time.However u csn just try stay out n b z until u r tired.i l felt i wouldve gotten dome money back a discount of some kind .i booked thru expedia so so will take it up with them.
2
Carole
Sep 29, 2025
·
Stayed 1 night
There was no hot water to shower and no hand soap for bathroom use. Toilet paper holder poorly adapted and fell out of the ends, so that the toilet paper fell into the garbage can. Loud live entertainment heard all the way in the room while prepping for a night of sleep. Quite a few mosquitos...in and out of the room. Complimentary breakfast was not good at all. TV channels were snowy... had to watch ad interrupted bits on youtube. Would definitely not return. Hotel has potential but needs a lot of TLC
There was no hot water to shower and no hand soap for bathroom use. Toilet paper holder poorly adapted and fell out of the ends, so that the toilet paper fell into the garbage can. Loud live entertainment heard all the way in the room while prepping for a night of sleep. Quite a few mosquitos...in and out of the room. Complimentary breakfast was not good at all. TV channels were snowy... had to watch ad interrupted bits on youtube. Would definitely not return. Hotel has potential but needs a lot of TLC
10
Ricardo
Nov 29, 2025
·
Stayed 1 night
Breathtaking views and fabulously tranquil seems hardly possible its so close the Kingston town and the airport. Fabulously spacious and beautifully decorated room. Staff were very helpful & accommodating.
Breathtaking views and fabulously tranquil seems hardly possible its so close the Kingston town and the airport. Fabulously spacious and beautifully decorated room. Staff were very helpful & accommodating.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently friendly and accommodating, yet service can be slow or unresponsive at times—especially in the bar or restaurant—and room changes or billing can be problematic. Overall responsiveness varies between teams and shifts.
Related guest reviews
10
Dionne
Apr 14, 2023
·
Stayed 1 night
The lobby staff was very friendly and polite, the dinner chef made my meal to order. I mean it was not on the menu but she made it. The night bartender was fantabulous. The room was nice and clean and smells fresh. The entire atmosphere was great.
The lobby staff was very friendly and polite, the dinner chef made my meal to order. I mean it was not on the menu but she made it. The night bartender was fantabulous. The room was nice and clean and smells fresh. The entire atmosphere was great.
2
roy
Mar 14, 2025
·
Stayed 1 night
Where to begin? For US279, I've had better service for $40. I arrived just before 9pm on a Monday and was informed there was no food available on the property or within walking distance, not even a vending machine. I was told thet, I left about 3/4 of the free breakfast bar was open til 10, but the bartender was cashing out at nine. The lovely pool had a `pool closed' sign on it all the time I was there. The `free shuttle' was a taxi ride (US$50 tip round trip). I'm not sure how one messes up scrambled eggs and sausage, but after waiting almost a half hour when I was the only person in the restaurant, I left about 3/4 of the free breakfast - I tried giving a piece of the sausage to the cat that was begging and it turned its nose up at it. I couldn't take my medications because There wasn't a glass or cup in the room. I couldn't shower because the shower handle came off in my hand... The staff was very polite about explaining that service was basically nonexistent and would remain so. Without competition, the WORST hotel value I have ever received in my 73 years.
Where to begin? For US279, I've had better service for $40. I arrived just before 9pm on a Monday and was informed there was no food available on the property or within walking distance, not even a vending machine. I was told thet, I left about 3/4 of the free breakfast bar was open til 10, but the bartender was cashing out at nine. The lovely pool had a `pool closed' sign on it all the time I was there. The `free shuttle' was a taxi ride (US$50 tip round trip). I'm not sure how one messes up scrambled eggs and sausage, but after waiting almost a half hour when I was the only person in the restaurant, I left about 3/4 of the free breakfast - I tried giving a piece of the sausage to the cat that was begging and it turned its nose up at it. I couldn't take my medications because There wasn't a glass or cup in the room. I couldn't shower because the shower handle came off in my hand... The staff was very polite about explaining that service was basically nonexistent and would remain so. Without competition, the WORST hotel value I have ever received in my 73 years.
2
Alea
Dec 29, 2024
·
Stayed 3 nights
Staff was rude, bed was uncomfortable food from restaurant was burnt and super expensive. I could go on… but to conclude I had to cut my stay short left after one day when I booked 4.
Staff was rude, bed was uncomfortable food from restaurant was burnt and super expensive. I could go on… but to conclude I had to cut my stay short left after one day when I booked 4.
10
Peter
May 18, 2024
·
Stayed 1 night
Better than expected after reading mixed reviews. Room was spacious and clean. Ryan from reception quickly sorted our query with the air-conditioning and obtained a standard lamp for us as weirdly part of the room didnt have lighting. We had a good lunch on our 1st day, 2nd day my lunch was nothing like the description on the menu. Please note (apparently) the service charge automatically added to the bill does not go to the staff. The included breakfast was very good. We used the swimming pool which was fine and lovely bar area. All the staff were friendly and helpful and special mention to Ryan. We visited Fort Charles and had a very interesting guided tour. Worth visiting if you have the time. Convenient hotel very near the airport.
Better than expected after reading mixed reviews. Room was spacious and clean. Ryan from reception quickly sorted our query with the air-conditioning and obtained a standard lamp for us as weirdly part of the room didnt have lighting. We had a good lunch on our 1st day, 2nd day my lunch was nothing like the description on the menu. Please note (apparently) the service charge automatically added to the bill does not go to the staff. The included breakfast was very good. We used the swimming pool which was fine and lovely bar area. All the staff were friendly and helpful and special mention to Ryan. We visited Fort Charles and had a very interesting guided tour. Worth visiting if you have the time. Convenient hotel very near the airport.
2
Sergio
Apr 8, 2024
·
Stayed 1 night
The check in took long as I do not believe the room was ready since once we got in it the floors were still wet. The property is in a very nice and convenient location and the person at the front desk was helpful, the service at the bar/restaurant, however, totally ruin my evening. First it took over 1.5 hours until I was told one of the items I ordered was no longer available, then it took another hour to get the alternative order. I feel overall the place was understaffed.
The check in took long as I do not believe the room was ready since once we got in it the floors were still wet. The property is in a very nice and convenient location and the person at the front desk was helpful, the service at the bar/restaurant, however, totally ruin my evening. First it took over 1.5 hours until I was told one of the items I ordered was no longer available, then it took another hour to get the alternative order. I feel overall the place was understaffed.
2
Graham
Aug 10, 2025
·
Stayed 3 nights
Stay away from this place! I’ve stayed in backpackers to luxury hotels all over the world and I reckon this place is across the board the worst! Where to start…..on check in… TV didn’t work, safe didn’t work, no wi-fi. After numerous complaints to staff that couldn’t care less. They came to my room and fixed nothing! This place is falling apart. It’s like an abandoned resort. No one is here! They told me I’d have to wait till tomorrow to change rooms. The next morning I finally “lost it” and abused the staff in front of people checking in. Finally they started organising my new room but still had to wait till 3 pm! 24 hours to get a new room which wasn’t much better. The restaurant was terrible. The first three items on the menu I tried to order they didn’t have! Had to go with a horrible beef burger. Actually sitting outside on the waterfront was pretty nice. However after an hour and multiple requests to the waiter I finally got my change for the meal. I was assuming he was hoping I would forget. Every staff member in this place doesn’t care. Service apart from a couple of people was pathetic. Breakfast was supposed to be 7.30 am. About 8.20 they started getting organised. This place is so bad it’s actually funny! The aircon in the room was like a jet taking off every time it kicked in. The area around here is just a dump. There is nothing here apart from basically a shanty town. I could write pages about this “resort”. Stay away!!!
Stay away from this place! I’ve stayed in backpackers to luxury hotels all over the world and I reckon this place is across the board the worst! Where to start…..on check in… TV didn’t work, safe didn’t work, no wi-fi. After numerous complaints to staff that couldn’t care less. They came to my room and fixed nothing! This place is falling apart. It’s like an abandoned resort. No one is here! They told me I’d have to wait till tomorrow to change rooms. The next morning I finally “lost it” and abused the staff in front of people checking in. Finally they started organising my new room but still had to wait till 3 pm! 24 hours to get a new room which wasn’t much better. The restaurant was terrible. The first three items on the menu I tried to order they didn’t have! Had to go with a horrible beef burger. Actually sitting outside on the waterfront was pretty nice. However after an hour and multiple requests to the waiter I finally got my change for the meal. I was assuming he was hoping I would forget. Every staff member in this place doesn’t care. Service apart from a couple of people was pathetic. Breakfast was supposed to be 7.30 am. About 8.20 they started getting organised. This place is so bad it’s actually funny! The aircon in the room was like a jet taking off every time it kicked in. The area around here is just a dump. There is nothing here apart from basically a shanty town. I could write pages about this “resort”. Stay away!!!
10
Kim
May 9, 2023
·
Stayed 1 night
Definitely a sketchy drive if done at night but worth it! I was ready to turn around because I felt that there was nothing in this area however was very happy once there. You can easily spend hours just staring at the wildlife that comes dockside. Even at night, I could see fish. The room was clean and spacious. Most of the staff was amazing! There was one bartender however who did just play on his phone and seemed irritated by any questions. The other bartender however more than made up for that. Will gladly return here if in the area.
Definitely a sketchy drive if done at night but worth it! I was ready to turn around because I felt that there was nothing in this area however was very happy once there. You can easily spend hours just staring at the wildlife that comes dockside. Even at night, I could see fish. The room was clean and spacious. Most of the staff was amazing! There was one bartender however who did just play on his phone and seemed irritated by any questions. The other bartender however more than made up for that. Will gladly return here if in the area.
10
Deborah
Feb 20, 2024
·
Stayed 1 night
Our check in experience was good. Staff very friendly and helpful. Room was clean. We had an early checkout and the restaurant staff accommodated us so we could eat breakfast before leaving.
Our check in experience was good. Staff very friendly and helpful. Room was clean. We had an early checkout and the restaurant staff accommodated us so we could eat breakfast before leaving.
2
Tia
Jan 4, 2025
·
Stayed 5 nights
If you want to have a good time in Jamaica don’t come here. Most of the staff are unprofessional and not the friendliest. We had to wait over two hours for our food. Items were taken from my friends room The safe box didn’t work so I had no where to keep my valuables There was no do not disturb sign to place on the door, so staff could come in whenever ( and never knock)
If you want to have a good time in Jamaica don’t come here. Most of the staff are unprofessional and not the friendliest. We had to wait over two hours for our food. Items were taken from my friends room The safe box didn’t work so I had no where to keep my valuables There was no do not disturb sign to place on the door, so staff could come in whenever ( and never knock)
6
stacey
Aug 28, 2025
·
Stayed 1 night
Front desk staff were very welcoming. Bar/restaurant staff could use a little work. Not attentive customer service lacking
Front desk staff were very welcoming. Bar/restaurant staff could use a little work. Not attentive customer service lacking
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AI-generated summary based on recent guest reviews
Location
Scenic waterfront setting in Port Royal close to Kingston airport and local sights; great for short stopovers and sunsets. Some found it remote with costly taxis and limited nearby options.
Related guest reviews
10
Amanda
Mar 14, 2023
·
Stayed 1 night
Lovely location, a great stay to unwind after a hectic holiday. Need to update website to display current food offers etc. Perfect location for the airport with late check out available for a fee. However taxis is very over priced £25 / 4500 JKD for a 10 minute journey.
Lovely location, a great stay to unwind after a hectic holiday. Need to update website to display current food offers etc. Perfect location for the airport with late check out available for a fee. However taxis is very over priced £25 / 4500 JKD for a 10 minute journey.
8
Klaus
Nov 24, 2025
·
Stayed 5 nights
Schwierig zu erreichen. Da wegzukommen kann bis zu 40$ kosten. Die Anlage selbst ist schön
Schwierig zu erreichen. Da wegzukommen kann bis zu 40$ kosten. Die Anlage selbst ist schön
8
Anthony
Aug 4, 2025
·
Stayed 1 night
Good option for early airport departure or late arrival. Simple accommodation recover for the next leg.
Good option for early airport departure or late arrival. Simple accommodation recover for the next leg.
6
Jacqueline
Apr 7, 2025
·
Stayed 1 night
This hotel is located in a beautiful location by the sea. Loved the views of Kingston & Portmore. Service at the restaurant was extremely slow due to lack of staff I think. The food was not good, we went over to Gloria’s fish restaurant a 5 minute walk (it was good & great value for money). There were no chairs on the patios outside the room which was disappointing. I did ask about this & they were in the process of providing new furniture, which is great. Overall dispute this, I would recommend for a great stopover from/to the airport & for the nearby party cruise mooring.
This hotel is located in a beautiful location by the sea. Loved the views of Kingston & Portmore. Service at the restaurant was extremely slow due to lack of staff I think. The food was not good, we went over to Gloria’s fish restaurant a 5 minute walk (it was good & great value for money). There were no chairs on the patios outside the room which was disappointing. I did ask about this & they were in the process of providing new furniture, which is great. Overall dispute this, I would recommend for a great stopover from/to the airport & for the nearby party cruise mooring.
10
jessica
Dec 21, 2024
·
Stayed 2 nights
Definitely worth staying a couple of nights and super close to the Kingston airport. A great hub to walk to all the sights in Port Royal and to catch a boat to the cays.
Definitely worth staying a couple of nights and super close to the Kingston airport. A great hub to walk to all the sights in Port Royal and to catch a boat to the cays.
10
Chantel
Feb 26, 2026
·
Stayed 1 night
I only stayed one night but great customer service. The receptionist was great. I had a problem with my room and was moved immediately. The rooms are very spacious and clean. Only reason I gave 4 stars is because there was no hot water. Not sure why and I was too exhausted to find out. It’s very close to the airport that’s why I stayed there. I will definitely stay there again if I have an early flight.
I only stayed one night but great customer service. The receptionist was great. I had a problem with my room and was moved immediately. The rooms are very spacious and clean. Only reason I gave 4 stars is because there was no hot water. Not sure why and I was too exhausted to find out. It’s very close to the airport that’s why I stayed there. I will definitely stay there again if I have an early flight.
8
tim
May 23, 2023
·
Stayed 1 night
Port Royal is an amazing and historic site with stunning views of the Kingston harbor and the surrounding heights. The hotel is beautifully situated and the check in staff charming. The rooms are comfortable, if spartanly appointed. The bar offers a great setting for evening drinks, although the food was a bit disappointing. Thankfully, Gloria's is just around the corner. St. Peter's and the fort area are well worth seeing and one is a quick 15 minutes from the airport. Thoroughly enjoyed my brief stay.
Port Royal is an amazing and historic site with stunning views of the Kingston harbor and the surrounding heights. The hotel is beautifully situated and the check in staff charming. The rooms are comfortable, if spartanly appointed. The bar offers a great setting for evening drinks, although the food was a bit disappointing. Thankfully, Gloria's is just around the corner. St. Peter's and the fort area are well worth seeing and one is a quick 15 minutes from the airport. Thoroughly enjoyed my brief stay.
10
hugh
Feb 2, 2025
·
Stayed 2 nights
Great location and great staff
Great location and great staff
10
Kim
May 9, 2023
·
Stayed 1 night
Definitely a sketchy drive if done at night but worth it! I was ready to turn around because I felt that there was nothing in this area however was very happy once there. You can easily spend hours just staring at the wildlife that comes dockside. Even at night, I could see fish. The room was clean and spacious. Most of the staff was amazing! There was one bartender however who did just play on his phone and seemed irritated by any questions. The other bartender however more than made up for that. Will gladly return here if in the area.
Definitely a sketchy drive if done at night but worth it! I was ready to turn around because I felt that there was nothing in this area however was very happy once there. You can easily spend hours just staring at the wildlife that comes dockside. Even at night, I could see fish. The room was clean and spacious. Most of the staff was amazing! There was one bartender however who did just play on his phone and seemed irritated by any questions. The other bartender however more than made up for that. Will gladly return here if in the area.
10
Ricardo
Nov 29, 2025
·
Stayed 1 night
Breathtaking views and fabulously tranquil seems hardly possible its so close the Kingston town and the airport. Fabulously spacious and beautifully decorated room. Staff were very helpful & accommodating.
Breathtaking views and fabulously tranquil seems hardly possible its so close the Kingston town and the airport. Fabulously spacious and beautifully decorated room. Staff were very helpful & accommodating.
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AI-generated summary based on recent guest reviews
Dining
Dining feedback is mixed: several enjoyed tasty meals and the harborfront setting, but many reported limited menus, long waits, and breakfast that was sparse or started late. Value and consistency vary.
Related guest reviews
8
Albert
Apr 22, 2025
·
Stayed 2 nights
They were very very very slow with the food, often ran out of minor things like coffee. The bed was hard, the safe did not work. The view was amazing though, and the food was too expensive.
They were very very very slow with the food, often ran out of minor things like coffee. The bed was hard, the safe did not work. The view was amazing though, and the food was too expensive.
8
Katherine
Apr 1, 2023
·
Stayed 1 night
This is the only hotel near the Kingston Airport so it is convenient. However, they do not allow food or drink in the rooms and they do not even provide a bottle of water in the room, even though drinking the tap water is not recommended. So you have to get everything at the bar/restaurant, where the food is not very good. They also provide a free breakfast, which is supposed to start at 7:30 AM, but no food shows up until much later, and if they are busy and you are at the end of a long line of people, you might not get any breakfast until 10 AM. Also there is a lot of noise from the bar (music) and from the neighborhood. I have stayed here two times, and one time my shower had no hot water and the curtains did not cover the windows (so I had to dress and undress in the bathroom.)
This is the only hotel near the Kingston Airport so it is convenient. However, they do not allow food or drink in the rooms and they do not even provide a bottle of water in the room, even though drinking the tap water is not recommended. So you have to get everything at the bar/restaurant, where the food is not very good. They also provide a free breakfast, which is supposed to start at 7:30 AM, but no food shows up until much later, and if they are busy and you are at the end of a long line of people, you might not get any breakfast until 10 AM. Also there is a lot of noise from the bar (music) and from the neighborhood. I have stayed here two times, and one time my shower had no hot water and the curtains did not cover the windows (so I had to dress and undress in the bathroom.)
2
Christopher
Nov 20, 2025
·
Stayed 4 nights
Ridiculous menu the most embarrassing place to call hotel, this place has lost its value, no fresh towels every night after getting in off the road have to go front desk and beg for towels n wash cloth, and u better not have an appetite as there breakfast is a disgrace with no effort to feed you, this my last time staying here, not sure if it's new management but i can tell you we definitely wont be going back ever it was very disgusting
Ridiculous menu the most embarrassing place to call hotel, this place has lost its value, no fresh towels every night after getting in off the road have to go front desk and beg for towels n wash cloth, and u better not have an appetite as there breakfast is a disgrace with no effort to feed you, this my last time staying here, not sure if it's new management but i can tell you we definitely wont be going back ever it was very disgusting
10
Juan
Dec 2, 2022
·
Stayed 3 nights
First time In Jamaica- great location, beautiful water view- Great cook-enjoyed the breakfast and dinners. The staff is awesome friendly and kind! I stayed 3 nights . I will come back again. Broker Juan Urbina Davie , Florida!
First time In Jamaica- great location, beautiful water view- Great cook-enjoyed the breakfast and dinners. The staff is awesome friendly and kind! I stayed 3 nights . I will come back again. Broker Juan Urbina Davie , Florida!
10
Tiffany
Feb 25, 2024
·
Stayed 1 night
I enjoyed my experience here! The environment is super cozy. I loved that the dining area and bar had the sea right in front of it! Staff were very pleasant and helpful!! Food was good too!
I enjoyed my experience here! The environment is super cozy. I loved that the dining area and bar had the sea right in front of it! Staff were very pleasant and helpful!! Food was good too!
2
Carole
Sep 29, 2025
·
Stayed 1 night
There was no hot water to shower and no hand soap for bathroom use. Toilet paper holder poorly adapted and fell out of the ends, so that the toilet paper fell into the garbage can. Loud live entertainment heard all the way in the room while prepping for a night of sleep. Quite a few mosquitos...in and out of the room. Complimentary breakfast was not good at all. TV channels were snowy... had to watch ad interrupted bits on youtube. Would definitely not return. Hotel has potential but needs a lot of TLC
There was no hot water to shower and no hand soap for bathroom use. Toilet paper holder poorly adapted and fell out of the ends, so that the toilet paper fell into the garbage can. Loud live entertainment heard all the way in the room while prepping for a night of sleep. Quite a few mosquitos...in and out of the room. Complimentary breakfast was not good at all. TV channels were snowy... had to watch ad interrupted bits on youtube. Would definitely not return. Hotel has potential but needs a lot of TLC
10
Austin
Nov 14, 2025
·
Stayed 1 night
Room was very nice and clean, restaurant was outstanding - I got snapper Escovitch and shrimp martini. The view is unbeatable in Port Royale. Very calm atmosphere and they will arrange pickup for airport 24/7.
Room was very nice and clean, restaurant was outstanding - I got snapper Escovitch and shrimp martini. The view is unbeatable in Port Royale. Very calm atmosphere and they will arrange pickup for airport 24/7.
6
Keisha
Aug 22, 2025
·
Stayed 2 nights
Nothing to do at this hotel smh and the food was not that good
Nothing to do at this hotel smh and the food was not that good
6
Alafia
Mar 22, 2025
·
Stayed 1 night
Three star hotel with three star staff and 3 star facilities. I went down for breakfast. Beautiful setting over-looking the Kingston Harbour. No staff in sight - likely in the back. No hot water, tea bags at the drink station, only coffee. No water or juice put out. Not appealing. I left without having anything.
Three star hotel with three star staff and 3 star facilities. I went down for breakfast. Beautiful setting over-looking the Kingston Harbour. No staff in sight - likely in the back. No hot water, tea bags at the drink station, only coffee. No water or juice put out. Not appealing. I left without having anything.
8
Susannah
Aug 1, 2024
·
Stayed 2 nights
Massive room, really good air con. Bath wasnt very clean. Breakfast was limited and not that great. Pool didnt open at the times it said it would and the sea swimming was not permitted bt the hotel, too much rubbish. Stunning location to eat breakfast though.
Massive room, really good air con. Bath wasnt very clean. Breakfast was limited and not that great. Pool didnt open at the times it said it would and the sea swimming was not permitted bt the hotel, too much rubbish. Stunning location to eat breakfast though.
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AI-generated summary based on recent guest reviews
8
Dionne
3 weeks ago
·
Stayed 3 nights
Staff was super helpful. When I first checked in to room 120 my WiFi and tv didn’t work and my shower was clogged. The lady at the front desk, Yahshema worked really hard to find me another room so I could be comfortable. The staff were all really pleasant and that made my stay even better. The breakfast was really good however the dinner was not. Note that the property is currently undergoing construction so things can get loud. The pool was clean and the grounds well maintained. Housekeeping did not mop my room during my visit or clean the bathroom.
Staff was super helpful. When I first checked in to room 120 my WiFi and tv didn’t work and my shower was clogged. The lady at the front desk, Yahshema worked really hard to find me another room so I could be comfortable. The staff were all really pleasant and that made my stay even better. The breakfast was really good however the dinner was not. Note that the property is currently undergoing construction so things can get loud. The pool was clean and the grounds well maintained. Housekeeping did not mop my room during my visit or clean the bathroom.
8
Caren
4 weeks ago
·
Stayed 1 night
Overall the place was nice. However, the breakfast was very limited. We got there at just after 9am and mostly everything was finished. Breakfast should have finished at 10am. I asked for some bacon with my eggs and told I couldn’t get any. Two other people came after me and was given the menu. Maybe because we didn’t have business suits on was most probably why we were treated differently. Everything else was good but I don’t like being treated differently especially when our money is the same.
Overall the place was nice. However, the breakfast was very limited. We got there at just after 9am and mostly everything was finished. Breakfast should have finished at 10am. I asked for some bacon with my eggs and told I couldn’t get any. Two other people came after me and was given the menu. Maybe because we didn’t have business suits on was most probably why we were treated differently. Everything else was good but I don’t like being treated differently especially when our money is the same.
10
Renesha
Aug 17, 2026
·
Stayed 2 nights
Rooms were very clean. Staff very friendly. Breakfast every morning was great. Definitely will stay here again.
Rooms were very clean. Staff very friendly. Breakfast every morning was great. Definitely will stay here again.
10
Edward
Jul 18, 2026
·
Stayed 4 nights
Staff was just exceptional. Location was so nice.
Staff was just exceptional. Location was so nice.
6
nigel
Jul 15, 2026
·
Stayed 2 nights
The property is located in a beautiful area along the ocean. However, it is currently under renovation. I stayed there two days and had two issues that affected my stay negatively. Day one the water was off. Day two the electricity was off. The AC unit in my room needs servicing or replacing. The compressor unit on the porch was very noisy and it was not cooling the room.
The property is located in a beautiful area along the ocean. However, it is currently under renovation. I stayed there two days and had two issues that affected my stay negatively. Day one the water was off. Day two the electricity was off. The AC unit in my room needs servicing or replacing. The compressor unit on the porch was very noisy and it was not cooling the room.
FAQs about Grand Hotel Excelsior Port Royal
Is parking available at the property?
Parking is available on-site and is free. However, it is limited, so guests are encouraged to arrive early.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.
Does the property allow pets?
Pets are not allowed at the property, but service animals are exempt from this policy.
What are the standard check-in and check-out times?
Check-in is from 2:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Are airport shuttle services available?
A roundtrip airport shuttle service is available for a surcharge of USD 20 per person, and it operates 24 hours. Guests can arrange the transfer through the front desk.
What accessibility features does the property offer?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and bathrooms. Elevators are available for ease of access.
Where is the property located in relation to key landmarks?
The hotel is located in Port Royal, approximately 0.6 miles from Fort Charles and 14.3 miles from Jamaica Conference Center. It is also near several attractions, including Old Gaol House and Lime Cay Beach, with public transport options available.
Does the property have a swimming pool?
Yes, the property features an outdoor swimming pool that is accessible 24 hours. It is seasonal and offers a relaxing space for guests.
What are the policies for guests staying with children?
Children 12 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of USD 35 per night, and advance request is required for availability. Cribs are not mentioned in the provided information.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-03: NO DATA
- 2026-11-04: 113.77979825172424USD
- 2026-11-05: 105.85077808990478USD
- 2026-11-06: 106.11211630096435USD
- 2026-11-07: 106.75777238845825USD
- 2026-11-08: 106.23231303977965USD
- 2026-11-09: 106.27845824356079USD
- 2026-11-10: 110.79951510353088USD
- 2026-11-11: 108.01299214668273USD
- 2026-11-12: 112.74693860702514USD
- 2026-11-13: 112.4385132785797USD
- 2026-11-14: 111.81449551544189USD
- 2026-11-15: 107.8551873664856USD
- 2026-11-16: 107.7834649269104USD
- 2026-11-17: 113.41399325904845USD
- 2026-11-18: 107.6543542602539USD
- 2026-11-19: 113.37813203926086USD
- 2026-11-20: 131.80467657165528USD
- 2026-11-21: 108.04167769737244USD
- 2026-11-22: 111.81449551544189USD
- 2026-11-23: 107.89105714912414USD
- 2026-11-24: 110.80664795837401USD
- 2026-11-25: 108.07753891716003USD
- 2026-11-26: 106.6501801662445USD
- 2026-11-27: 111.9534277721405USD
- 2026-11-28: 112.4385132785797USD
- 2026-11-29: 113.29205826148987USD
- 2026-11-30: 113.6865573677063USD
- 2026-12-01: 155.14449078903198USD
- 2026-12-02: 154.9580090209961USD
- 2026-12-03: 156.32080387573242USD
- 2026-12-04: 154.24790891723632USD
- 2026-12-05: 145.84156975479127USD
- 2026-12-06: 152.6197170600891USD
- 2026-12-07: 151.98853219070435USD
- 2026-12-08: 143.02988057899475USD
- 2026-12-09: 151.38601574630738USD
- 2026-12-10: 151.26514254226683USD
- 2026-12-11: 145.87025530548095USD
- 2026-12-12: 151.839709841156USD
- 2026-12-13: 151.26514254226683USD
- 2026-12-14: 145.0740814239502USD
- 2026-12-15: 148.68873482208252USD
- 2026-12-16: 162.10196131896973USD
- 2026-12-17: 152.75951416473387USD
- 2026-12-18: 143.33608812904356USD
- 2026-12-19: 155.89045211257934USD
- 2026-12-20: 146.38668084640503USD
- 2026-12-21: 155.35249956436158USD
- 2026-12-22: 153.42250146255492USD
- 2026-12-23: 153.42250146255492USD
- 2026-12-24: 158.7020984741211USD
- 2026-12-25: 159.51981648864745USD
- 2026-12-26: 159.31898338241575USD
- 2026-12-27: 164.25443941421508USD
- 2026-12-28: 152.5563690887451USD
- 2026-12-29: 153.42250146255492USD
- 2026-12-30: 170.13939573669433USD
- 2026-12-31: 166.1760287963867USD
- 2027-01-01: 123.33859439811707USD
- 2027-01-02: 117.97580072669983USD
- 2027-01-03: 119.94828769493103USD
The front desk is open during the following times:
- Monday - Sunday: 7:00 AM - 11:00 PM
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- 24-hour pool access
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- Airport shuttle fee: USD 20 per person (roundtrip)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 35 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Non-Smoking Rooms
Tennis Courts
Housekeeping
Activities
Swimming pool
Tennis Courts
Private beach
Garden
Beach (Nearby)
Karaoke
Pool Outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Parking
Parking
Free Parking
Parking (Limited)
Parking Onsite
Services
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
Designated Smoking Area
Self Laundry
24-Hour Front Desk
General
Restaurant
Non-Smoking Rooms
Picnic Area/Tables
Family Room
Beach Sun Loungers
Internet
Free Wi-Fi