Name: Grand Hotel Excelsior Port Royal
Address: Port Royal, Port Royal, Jamaica, Port Royal, Jamaica
Rating: 8.28

Guest reviews

8.3

Very good

Based on 846 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Grand Hotel Excelsior Port Royal, travellers praise the scenic waterfront setting near Kingston’s airport and relaxing vibe, but report dated rooms, uneven maintenance, and variable amenities that make stays feel inconsistent despite the appealing location and views.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

4

Karen

Mar 3, 2026

·

Stayed 1 night

Tje poll was nice

10

Chantel

Feb 26, 2026

·

Stayed 1 night

I only stayed one night but great customer service. The receptionist was great. I had a problem with my room and was moved immediately. The rooms are very spacious and clean. Only reason I gave 4 stars is because there was no hot water. Not sure why and I was too exhausted to find out. It’s very close to the airport that’s why I stayed there. I will definitely stay there again if I have an early flight.

10

Jason

Jan 15, 2026

·

Stayed 1 night

Restaurant food was excellent

6

michael

Dec 30, 2025

·

Stayed 2 nights

The room was poor. In need of refurbishment.

6

David

Dec 7, 2025

·

Stayed 1 night

Somewhat

Port Royal, Port Royal, Jamaica

Location

With a stay at Grand Hotel Excelsior Port Royal in Kingston, you'll be 0.6 mi (0.9 km) from Fort Charles and 14.3 mi (23 km) from Jamaica Conference Center. This hotel is 14.6 mi (23.5 km) from National Gallery of Jamaica and 14.6 mi (23.5 km) from African-Caribbean Heritage Centre.

Old Gaol House(0.2 miles)

St Peter’s Church(0.2 miles)

Old Naval Hospital(0.3 miles)

Fort Charles(0.5 miles)

Naval Cemetery(0.6 miles)

Lime Cay Beach(1.6 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 23:59

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, parking is available on-site. There is limited parking, and it is free of charge.

A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.

Pets are not allowed at this property. Service animals are exempt from this policy.

Check-in is from 2:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Yes, a roundtrip airport shuttle is available for a surcharge of USD 20 per person. The service operates 24 hours, and guests can arrange the transfer through the front desk.

The property offers step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility features are not provided.

The hotel is located in Port Royal, approximately 0.6 miles from Fort Charles and 14.3 miles from Jamaica Conference Center. The nearest major airport is Norman Manley International Airport, located about 6.2 miles away.

Yes, there is an outdoor swimming pool available for guests, with 24-hour access. The pool is seasonal.

Children aged 12 years and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

The property offers rollaway beds for a fee of USD 35 per night. Guests should request extra beds in advance, as availability is subject to confirmation.

Grand Hotel Excelsior Port Royal

Amenities

Property description

Book on Vio